Signature Cashmere ロゎ
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Signature Cashmere レビュヌ 

395
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The website was easy to use. I checked out the reviews before purchasing which gave me confidence that possible issues would be rectified. My beautiful pale pink pashmina arrived promptly & very well... もっず芋る

5぀星のうち5の評䟡

Very helpful in helping me choose the best pashmina to suit for a trip to the opera. When the post let us down Signature Cashmere sent another by special delivery to make sure I received it on time. A... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

The pashminas arrived quickly with good communications. Very good quality of fabric. Unfortunately the colours were not as I wanted and the Saphire blue pashmina was slightly coarser in texture than t... もっず芋る

5぀星のうち5の評䟡

Fantastic customer service. I ordered a wrap which subsequently was out of stock so was offered the stole in the same colour at no extra cost. Having used the Colour Guide the colour was the perfect... もっず芋る

䌁業情報

  1. ファッション アクセサリヌ店
  2. 玳士衣料店
  3. 婊人服店

圓該䌁業による蚘述

Signature Cashmere is a family-run business owned and managed by Robert and Katy Appleford. Located in Kent, England, we have been selling high quality pashmina and cashmere clothing since 2003, when we first launched Passionate About Pashmina. We have a long-lasting relationship with a reliable and trusted supplier in Nepal. Our supplier, Jitendra, has a small factory employing 25 local men and women in Kathmandu. Jitendra started his business in 1998 and has always produced the highest-quality pashminas and cashmere clothing for us. Our garments are expertly hand made by skilled craftsmen and women from the local community near Kathmandu. Our supplier also contributes to the local community by sponsoring two places at a local orphanage, which supports children with HIV. In 2022, we rebranded our business to become Signature Cashmere. We continue to provide the same high-quality pashmina and cashmere clothing and we are still Passionate about Pashmina! Over 20 years we have established a loyal customer base and we are proud to have served thousands of satisfied customers, a large number of whom come back to us again and again. We aim to provide unparalleled personal service to our loyal customers, with satisfaction guaranteed, and we are always happy to help our customers choose the right items. Our aim is to be both friendly and professional, and we hope that our customers continue to be delighted with our pashmina and cashmere products.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

395件のレビュヌ

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4.7

すべおのレビュヌ

(395)

過去12か月のレビュヌ数: 103件

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5぀星のうち2の評䟡

Disappointed with quality

Dealing with the company was easy. However, when my cashmere wrap arrived I was gobsmacked the package was so small. This is more a scarf than anything that might keep you a bit warm. It was several months before I used it; everything snags on it and I treat my clothes gently. Very disappointing.
You’ve queried whether my order and response was genuine. Order 5616, and I used the card you put in with the product, so I know I’m right . It is the size advertised so my comments about how thin the item is and how it snags still stand.

2025幎12月20日
自発的なレビュヌ
Signature Cashmere ロゎ

Signature Cashmere からの回答

Hello, thanks for taking the time to write a review.

We always aim to resolve any issues with our customers if they contact us directly to ensure complete customer satisfaction. We are very surprised by your comments, especially in relation to the size of the item, as you ordered the stole (70cmx200cm) and the details of all our items, including the dimensions, are all available on the website. If you received the wrong item we are very sorry and we will do everything we can to rectify this. Please contact us directly and we will be very happy to resolve this to your satisfaction.

Kind regards

Robert and Katy

5぀星のうち5の評䟡

Pashmina wrap for a wedding

My order arrived incredibly quickly. Just took a couple of days and that included a weekend.
The wrap is a lovely plum colour and goes well with an outfit I have for my son's wedding. The cashmere and silk make a great combination and feel very good quality.
I will definitely use this company again.

2026幎3月9日
自発的なレビュヌ
5぀星のうち2の評䟡

Unfortunate poor packaging

The Scarf itself is beautiful. The packaging on the other hand, was woeful.
Signature Cashmere charged £8.95 for a gift box which did a huge disservice to the item. The box looked very average and cheap
 certainly not the quality that should be associated with your product.

2026幎2月15日
Signature Cashmere ロゎ

Signature Cashmere からの回答

Hello, many thanks for providing a review on Trustpilot. We appreciate your feedback and we take your comments seriously. We are sorry that you feel the gift packaging was inadequate. This is the first time that we have received this feedback, as the gift box and wrapping that we use is clearly shown on the website and we always receive good feedback from other customers. We tried to call you to discuss your feedback, as we are keen to resolve this to your satisfaction.

We are delighted that you like the quality of the scarf. Please let us know if I can help with anything else.

Kind regards,

Robert and Katy

Signature Cashmere

5぀星のうち5の評䟡

Great customer service

Great customer service, very prompt response.
The product was delivered on time. And even though there was a slight mix up with my order, I got a written acknowledgment, apology and an offer to resend the corrected order immediately.
Love the pashmina❀🥂

2026幎2月16日
5぀星のうち5の評䟡

Beautiful, soft and warm

I am delighted with my large cashmere and silk scarf. It is so soft, great width and length - and beautifully packaged too. Just a minor detail- the sapphire colour is not as bright as the website photo, but a nice colour nonetheless.

2026幎2月8日

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