Signature Faucets レビュー 

62
•
TrustScore 5段階評価の2.5

2.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Looking beautiful and working amazingly, I absolutely love this Imperium Touch Kitchen Faucet in Matte Black and Brushed Gold. Seems like a good quality and the spray works great. My only complaint is... もっと見る

5つ星のうち1の評価

Do not buy anything from Signature Faucets. Terrible return policy. Terrible customer service. They require a picture and then ignore all message and phone calls. They say, "we are processing your... もっと見る

企業が回答しました

5つ星のうち1の評価

Bought a kitchen faucet that had multiple significant defects. Their AI-serviced customer service is all talk. They had our plumber write a service report and yet we have not seen any support to date.... もっと見る

企業が回答しました

5つ星のうち1の評価

Received notification that our faucet was delivered. Tracking shows was delivered to Kansas and I live in Pennsylvania. There is no phone number to contact customer service. Sent several emails and... もっと見る

企業が回答しました

企業情報

当該企業による記述

Signature faucets offer unique accents and memorable statements involving kitchen and bathroom items. We pride ourselves on having products that are not just beautifully crafted, but are built to last.


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

62件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.6

すべてのレビュー

(62)

過去12か月のレビュー数: 7件

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5つ星のうち5の評価

Absolutely love our faucet from…

Absolutely love our faucet from Signature Faucets ! The finish is stunning and it is definitely the showpiece to our kitchen. We have received so many compliments on it and look forward to continue purchasing all of our faucets from this wonderful company.

2022年3月2日
自発的なレビュー
5つ星のうち1の評価

Good product

Good product. No issues with the faucet. The support could be better. The support was not helpful with finding the status and whereabouts of my package.

Update: the support requested I submit a review here to get $30 gift card. When I submitted their form to complete it, they said they do not know how to assist me.

“ Thank you for contacting Signature Faucets.
We have received your query however, we're not sure how to be of assistance. Kindly provide us with more details of your concern and we'll assist you further.”

Horrible company.

2022年2月24日
Signature Faucets ロゴ

Signature Faucets からの回答

Hi Nathan! Thanks for leaving us a feedback. We are sorry about the misunderstanding we understand the disappointment. Per checking, one of our managers directly kept in touch and issued you your gift card more than what it is expected to compensate the inconvenience. Nevertheless, we will take this feedback as a gift for us to improve in our service.

5つ星のうち5の評価

Yes the Imperium is my dream faucet and…

Yes the Imperium is my dream faucet and I am delighted 100% and yes I wrote a knee jerk review to Signature saying it didn't work after several hours grunting under the sink. It didn't. I was disgusted. I detached and reattached the wire connectors and that was it, it magically worked. Then the hose was popping off under the sink spraying everywhere because I put the gravity ball in the wrong spot. Hey I'm just a first timer and the instruction sheet wasn't great. The faucet is fabulous and luxurious and worth my learning curve in the end.

2022年1月7日
自発的なレビュー
5つ星のうち5の評価

Superior Quality & Service

We just received the Discreeto kitchen faucet in gun black. It looks to be of excellent quality and will be a perfect match to our Blanco granite sink, cinder colour. Looking forward to everything being installed. I can't say enough about the outstanding service extended by Signature. Our shipment was held up at customs and they alerted me, assisted with the payment process and refunded me for all extra charges. I would definitely recommend this company for their quality innovative products, great pricing and their excellent customer service.

2022年1月4日
自発的なレビュー
5つ星のうち5の評価

Faucet works good

Faucet works good. Looks very nice. It replaced a Danze standard faucet. It came with a gasket that did not belong to the faucet. We discovered this after trying (unsuccessfully) to install the gasket. This gasket appeared to be located between the faucet and the countertop. But the faucet has it's own built in gasket. So, we discarded the extra gasket.

2021年11月23日
自発的なレビュー
5つ星のうち5の評価

We bought the Backer deck mounted…

We bought the Backer deck mounted single hole faucet to use in our half bath and it’s beautiful! Such a statement piece. Well worth the money.
We also bought the imperium touch control dual function kitchen faucet. It goes so well our farmhouse sink. I had been eyeing these faucets for some time and decided to pull the trigger. So happy I did!

2021年11月22日
自発的なレビュー
5つ星のうち5の評価

Satisfied

This faucet was perfect for my powder room. It looks elegant and a definite conversation piece. Delivery was easy breezy.

2021年11月19日
自発的なレビュー
5つ星のうち1の評価

DONT BUY!!

DONT BUY!!
I purchased a kitchen faucet and the soap dispenser.. neither worked! They DONT stand behind the product. There are no people to talk to when things go wrong, just some crazy email named Mary.. DONT do it, I lost $350 plus the cost of installation.
THIS WAS A $700 MISTAKE! Save yourself the problem and go to Home Depot

2021年10月31日
自発的なレビュー
Signature Faucets ロゴ

Signature Faucets からの回答

Hi Amy! We’re sorry to learn you had a less than ideal experience. Your feedback is valuable to us. While we stand behind our products, without any questions asked we offered you to return your order for a full refund. We sent you a free return label on October 19 and sent you another reminder to return your order 2 days prior to label expiration. The return was validated in a timely manner because we want to ensure that you'll get your refund immediately but the return label was never activated, which means you did not return the item. Our Return Policy states that a refund will be processed once we confirm receipt of your returned parcel, which you failed to do so as discussed. Please be reminded that we are constantly communicating the solutions we have for you so we can resolve your concern to your satisfaction. We also want to make it clear that it’s never been more important for us to offer an exceptional shopping experience – which includes providing friendly customer service! If there is anything else we can do, please don’t hesitate to reach out.

5つ星のうち5の評価

I order a signature faucet online and…

I order a signature faucet online and the experience could not have been better, I was kept up to date on every step of the shipping process all the way to delivery, After that it only got better as the faucet is beautiful and works like a dream add easy install and it’s a winner.

2021年10月22日
自発的なレビュー
5つ星のうち5の評価

So far so good!

So far so good. The faucet is beautiful and feels well made. We have not installed yet, but plan on ordering a couple more faucets since they look so nice. Fast shipping and good price.

2021年10月11日
自発的なレビュー
5つ星のうち1の評価

Product is terrible

Product is terrible. Touch function doesn’t work. Faucet doesn’t even turn on and I had a plumber install it. Cheaply made. Faucet head is extremely loose and nothing you can do to tighten it. Overall cheap product, Save your money

2021年5月17日
自発的なレビュー
Signature Faucets ロゴ

Signature Faucets からの回答

Hi! We are sorry to hear about your your experience but we want to thank you for your feedback. Please know that we are always available to help. Kindly reach out to us via email with your order details so that we can further assist you and resolve your concern. We look forward to your message.

5つ星のうち1の評価

Buyer beware!

We had a kitchen faucet installed professionally. The plumber said he has seen terrible craftsman ship and warned us against installing this faucet. However we took a chance and installed it anyway. 2nd day we noticed a leak on the counter by the on off switch. Then the 3 rd day our hardwood flooring had come up under the sink from a leak below! 4th day more water has leaked to the basement!!!
What a nightmare!!!! Thousands in damage!
Then we tried to reach out for a return or refund and no reply!!
Please don’t purchase from this company.

2021年4月15日
自発的なレビュー
Signature Faucets ロゴ

Signature Faucets からの回答

Hi Allison! We are sorry to learn about what happened! We can see that we responded to your email in a timely manner and provided you instructions and free label to return the item to us as per your request. As of this writing, a full refund has already been issued to your account. Nevertheless, our deepest apologies for the inconvenience this has caused. Should you have any concerns, please feel free to reach us back.

5つ星のうち5の評価

Beautiful Faucet!

Beautiful Faucet!! I received my faucet in a timely manner. It was the exact color I was hoping for. Sleek, modern, sophisticated look. A beautiful faucet overall.

2020年12月29日
自発的なレビュー
5つ星のうち5の評価

Adulting made simple

My journey of finding a new faucet was just a breeze. The website was easy to navigate through. I purchased a beautiful gold faucet with a sensor on it. Once the order was processed it only took moments for me to receive a shipping notification via UPS. And faucet was here in no time!

2020年12月12日
自発的なレビュー

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