Silkysilky レビュー 89

Adding to other reviews about the returns procedure, the retailer requires you to send an email request, yet does not reply to repeated messages over weeks, then repeatedly ask for the same information, all of which obstructs the process they state on their own website. They also seem to change the return address, which is only released following the return request being processed, which raises questions in itself.

hi - very pleased with my delivery and quality of my leopard chemise. the box was pretty and sensibly packaged so it fitted through the letterbox. the only problem was on my order tracking it said at one point order completed when it hadn’t been delivered. was just thinking oh, god, no will have to contact them when the damn thing arrived hope this helps you - regards beth

Otroligt dålig produkt. Först kom en felaktig storlek, fick returner till Tyskland, dyrt porto. Ingen återbetlaning. Sen skulle rätt storlek komma, men det är precis samma då jag mätte den tidigare. Dessutom låg storlekstaggen löst, inte fastsydd som den ska vara. Lurendrejeri!

Kein Kontakt für eine Rücksendung möglich. Es gibt keine Rücksendeadresse. Auf mail wird nicht geantwortet.
Nie wieder. Möchte davor warnen.

My experience with this company 100% negative. First company sale Chinese sizes like Uk sizes.In fact it about 4-5 sizes smaller like Uk.I bought top sleeves for my missis,its come absoliut wrong size,retur I must pay myself.Buy special delvery its cost me 10£ .For item I pay 51.95 returned about 42 £ .So for every boudy refere do not buy nothing from this criminals company.

DO NOT BUY ANYTHING FROM THIS WEBSITE.
Returning a garment was a nightmare and now I am chasing a refund. Next stop will be NSW Retail Ombudsman.

Silky Silk have refused to respond to my numerous emails re a return of a purchased item. Via their website they directed me to their associated tech company when I needed to return an item. The tech company wanted to charge me£1.00 "refundable" but required my full credit card details before providing return details.I refused to do so.I have received no responses from Silky Silks and my refund due since end November of £80.96 has not been received. There is a very bad smell about this Company
Gerald Milligan.

hold jer lang væk fra det firma

Hele mooie zijden pyama gekocht. Mooi verpakt. Kwam op tijd. Maar wat een troep! Zeer slechte kwaliteit. Pyama van 150 euro is na 20x dragen al kapot aan het gaan. Is nog niet eens gewassen. Knopen die loszitten en zelfs gaten thv de mouwen. De reinste troep.

I bought one pair of pj’s s/m that were perfect. So I bought a nightdress s and a second pair of pj’s m. The nightdress was huge, the second pj’s too small. Absolutely not worth the money. It’s a shame as my first pair of pj’s are perfect- so they can do it if they want.

They take your money then send wrong size. They won’t pay for return postage even though it’s their mistake. Return postage basically same price as purchase. Pointless to return and a big ‘if’ if you get your money back. Stay clear!

It is impossible to return items! I am going to have to make fraud on my credit card.

Left a review on Trustpilot and silkysilky replied promising to rectify problem
but once again no reply to multiple emails
Cannot be trusted as seen by multiple negative reviews.
Looking forward to seeing their excuse this time !!!

Some of the pajama sets are nice quality and others feel cheap. It seems they buy from various manufacturers so quality is inconsistent.
Three stars are taken away because their return process is awful. They make returns as difficult as possible.
You have to email them no less than four times and then go through all sorts of efforts to force you to keep what you already said you don't want.
Then you'll finally- about two weeks after asking- get an email with several warnings about not getting your refund if one detail is missed- literally designed to increase their chances of keeping your money.
I'll never buy from them again and suggest you avoid SilkySilk and buy from a reputable store that has more respect for their customers and doesn't play these types of games with your money and time.

Mijn bestelling is nooit aangekomen . Ze gingen er alles aan doen om dit recht te zetten . Niets van gemerkt, alleen de steeds opnieuw kerende mails dat ze mijn frustratie begrijpen . Ze gingen een vervangpakket opsturen , nooit iets ontvangen .

I chose not to buy from them because when I asked the cost of return shipping they said it is up to me and also refused to provide an address or country that it would need to be shipped to. The last time I tried to ship something to China or even Canada it cost more than $20 and that was before the tariffs. Buyer beware.

Scammers. Not real silk.

Horrible quality and making a return is a nightmare. They will not provide a shipping label even after emailing them twice. Very difficult return policy, so I hope you love what you order!
Cheap material. Straps looked like adjustable bra straps. Will NEVER purchase again from them.

Scam, de giver mig ikke en returlabel og alt de siger på deres hjemmeside er løgn

Wie hier schon vielmals geschrieben versucht dieses Unternehmen Rücksendungen zu verhindern bzw. reagiert auf Rücksendungen gar nicht. Ich kann nur vor dieser Firma warnen. Wer hier noch weiter nach all diesen Warnungen bei Trustpilot bestellt nimmt ein hohes Risiko auf sich die Ware nicht mehr rückerstattet zu bekommen.