Simba Car Hire レビュー 

We hired a car for 3 weeks from Brisbane Airport, I went for the cheapest car on a comparison website, what could go wrong. Well nothing the pick up service was quick with a friendly driver, check in was a little slow (they had just had a new car stolen) we ended up with a basic MG3 which is a great around town car. Not sure I would want to drive for 5-6 hours in it, but it’s my fault for being cheap. Returning the car was easy and a quick transfer to the airport. Would definitely recommend this company.

I had a very disappointing experience with Simba Car Hire.

When I picked up the car, I paid a $1000 deposit, a $199 admin fee, and $389.06 for the weekly rental. I was on a subscription arrangement, so I expected clear pricing and straightforward communication.

During the paperwork, I was offered extra cover for “$39” to reduce the excess to $0. I clearly said I thought that meant $39 extra for the week, and the staff gave me every reason to believe that was correct. Later, when I checked my receipt at home, I discovered it was actually $39 per day.

I called straight away to explain there had obviously been a misunderstanding and asked for it to be removed. I was told they could not refund it because it had already been processed, but that it would stay on for that week and then be removed for the following week. I accepted that.

During that first week I noticed scratches and marks on the car that I did not believe I had caused, so I took photos. I wasn’t overly worried because I was still under the $0 excess cover.

When the next week’s payment was due, instead of taking the agreed $389.06, they tried to charge me over $600 because they had not removed the premium cover as promised. I had to call again to sort that out.

A few hours later they called and told me I needed to bring the car in for an inspection because I had changed from premium cover back to basic cover. At the inspection, they pointed out scratches that were not in their photos and tried to say that because there had been a two-day period around the cover change, I had no proof and could be liable for a $5000 excess.

Luckily, I later found photos showing the marks were already there within that timeframe. Even then, they still lodged an incident report. One staff member even questioned how I suddenly had the photos, even though they were taken earlier among the other damage photos from when I first received the car.

Because I no longer felt comfortable keeping the car, I returned it early. I had already paid for a full week’s rental but only used the car for two days, meaning I returned it five days early. I made that decision because I did not want to risk being accused of more damage and having another attempt made to charge me a further $5000.

I was extremely upset that I was being treated as though I owed $5000 for damage I did not cause. What made it worse was being left outside their shop on a freezing day with two toddlers with car seats.

To make matters worse, after returning the car I still have not received any written confirmation that the vehicle has been returned or that the rental has been closed out properly.

Overall, I felt misled about pricing, frustrated by poor communication, and very disappointed by how the situation was handled. Paying for a full week and feeling forced to return the car five days early just to avoid the risk of another $5000 claim made the whole experience extremely stressful. The fact that I still have no confirmation the car was officially returned only adds to that stress. I would not use this company again.

To make matters worse, after everything that happened, Simba Car Hire are now trying to claim additional money from me despite me having dated proof showing I had the $0 excess cover in place at the time. I have kept records and screenshots as evidence. The entire experience has caused unnecessary stress, anxiety, inconvenience, and financial pressure.

Such reasonable rates. Shuttle bus to and from airport with lovely drivers. Absolutely hassle free.

Do not use this company. We waited 30 minutes for the transport after we.had called from the airport.
On arrival we waited another 30 minutes while all staff bar one assisted one client with fitting car seats. The remaining person was visible eating lunch while 8 clients waited, and waited. When this person returned from lunch she did not serve the next in line, she started serving a client who just walked through the door.
My partner spent 35 minutes on the phone today trying to extend our rental by 6 days only to be told we had to return the car today (we had tried to extend the booking during the week without success).
Your assertion that customer service is a priority is TOTALLY false. We won't be using Simba ever again

Smooth pickup and drop off at Cairns Airport. Kiara provided seamless onboarding and picking up of car. Drop off process was done swiftly. Good car provided.

Very reasonable price, had the car for almost a week & was by far the cheapest in town. The girls at reception were very friendly, would definitely go back & highly recommend.

Easy sign in, prompt courtesy coach to and from airport

Great driving around at a low cost in a hybrid vehicle , easy process , very affordable price , top service

I pre booked a car via a third party and received the full booking voucher for Simba in Sydney.. however on arrival they had no record of the booking and 4 of us plus full luggage from London left completely stranded.. they had no other suitable SUV vehicle available for over 24 hrs !! The staff tried their best but computer said no .. luckily we went next door to no birds who had plenty available and we were saved at a much higher price .. overall the booking company said it was firmly down to Simba

Left a negative review after the car my parent in laws hired broke down. Simba Car hire were told by RACQ the alternator had failed, and instructed RACQ to jump start the cat and send my P-I-L on their way. They then told my father in law he needed to wait for the tow truck, travel the 60kms back to Brisbane and collect another car. Customer service rep hung up on us because they were not being helpful, and refused to help in any way to lessen the inconvenience we had already incurred. They did end up sending another car out, but the whole experience cost us most of the day waiting around on their QLD holiday.
I left a review on the Simba website, it had been taken down. Beware if anyrhing goes wrong.

The hire vehicle was fit for purpose.
I found it comfortable to drive .
My only querie was I was to receive a email of vehicle status after collecting vehicle ? While there were only minor defects to some panels I was unable to check them against a vehicle defect map .
I was happy with the hire and would use Simba car hire again

Affordable, easy no fuss experience
The girl that served us was very helpful

Nice clean car. Quick airport pick up and easy check in process and very competative pricing.

Good car and ready to go. Picked up and dropped off to airport. Much cheaper than car hire companies at the airport. They send plenty of photos of cars condition before taking it. Would use again.

What made my experience 5 stars with Simba Car Hire in Cairns was the outstanding customer service and how smoothly everything was handled from start to finish. I was pleasantly surprised with a complimentary upgrade to a premium vehicle on arrival, which made the trip even better.

There was a small issue on return with a crack in the windscreen, but thankfully I had taken photos and video at pickup that clearly showed the damage was already there. The team handled this professionally and acknowledged that their original photos weren’t clear, which I appreciated.

Overall, Simba does a great job with customer care, transparency, and making the process easy and stress-free. A really positive experience.

Very efficient service no delays and friendly staff

The price was by far the best, condition of the car was immaculate and customer service was friendly and efficient. I will definitely be using Simba Car Rentals again.

Super easy process
Car was clean and ran well
No hidden costs (except I felt the $500 bond was quite high compared to a lot of other companies)
Great service :)
Will use again in future!