I ordered from Simi Sienna and had a great experience. Order took a little long but the items were as expected
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レビュアーのコメントを見てみましょう
I love this site. The clothes are well designed and are quality materials. I recently received 4 items that I'll be giving as Xmas gifts and upon opening the package I realized they were too big. I r... もっと見る
企業が回答しました
Horrible Service- FRAUD Do NOT BUY reporting to BBB and disputing with bank! Purchased item Feb 2022 they kept telling me it was delayed, never arrived as of May. Requested a refund and now they emai... もっと見る
For those of you who have ordered during fall/winter 22 I suggest you report fraud on the purchase to your bank asap because they appear to have shut down everything, including the sister brands. Thei... もっと見る
企業情報
当該企業による記述
Simisienna is an athleisure brand for the fun and funky.
連絡先
Newark, New Jersey, 米国
- serenity@simisienna.com
- simisienna.com
Great quality clothes
The only reason I gave it 4 Star‘s is because delivery took forever but, it was worth the wait. The clothes are awesomely beautiful!!! the pattern on the clothes are vibrant (As seen in the pictures) the quality of the material is excellent. I wear a large women’s it fit me like it was tailored for me. I will be buying many more things, I’m ready to throw everything I own away and replace them with the clothes from this establishment that’s how serious it is. I don’t usually write reviews but my purchase from here prompt the response. Also: when I inquired about the time frame, they responded immediately……
2022年3月9日
自発的なレビュー
Simisienna からの回答
Hi Sheryl,
Oh Wow, Thanks so much for your wonderful feedback 😃!
We're so excited to hear all these wonderful feedback that you love our products and our response time was quick. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Quality
Quality. The workout clothing from this line is awesome. The fit, quality, designs and softness is incredible. I have so many different pieces. I will continue to purchase my workout clothing from Simisienna.
2022年3月8日
自発的なレビュー
Simisienna からの回答
Hi Treva,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear all these wonderful feedback that you love our products. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
I ordered from SIMISIENNA and the…
I ordered from SIMISIENNA and the sister company several times. I had an issue with not receiving an order that was reported hand delivered to someone at my address, which was absolutely not true. I reached out to the company to report the package not being received. I explained to the company that I have surveillance footage from my Ring camera showing no one delivered or hand delivered any package to my residence. It’s been approximately 30 days without any response or resolution to this matter. Order #16701 unsolved?
2022年3月7日
自発的なレビュー
Simisienna からの回答
Hi Anna,
Thanks so much for bringing this to our attention. We are so sorry that you are yet to receive your order and for the overall customer service experience.
I completely understand the frustration and would like nothing but to help to have this resolved for you in no time, so here are a few steps we would need you to follow to move it forward as soon as possible.
We'd like to request for you to please open a case with your local post office so that they can have the local police look into it to prevent precedence.
We would also need a copy of the proof that you have done this, for documentation purposes; so please kindly send us a photo of the case report once completed.
Once we have received this, we will process and go ahead with either a refund or send you a replacement of your items.
Once again, please accept our apology for the poor quality experience you had with us. We strive to do our best to provide excellent quality products and service, and we will continue to do our best to learn and grow from this experience.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Jessica is absolutely amazing
Jessica is absolutely amazing! I emailed customer service in reference to my order and got immediate assistance from Jessica. Thank you so much for your help.
2022年3月5日
自発的なレビュー
Simisienna からの回答
Hi Veronica,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that Jessica was very helpful with answering your questions. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Just purchased you will love it
The response time is always quick and I love everything I order from here. The outfit is comfortable and cute. Buying two more today.
2022年3月5日
自発的なレビュー
Simisienna からの回答
Hi Alexis,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear all these wonderful feedback that you love our products and our response time was quick. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Simisienna
Simisienna products are just as vibrant as their website shows. I ordered 2 hoodies and was please with the quality and texture of both hoodies. Only draw back when ordering, it will take awhile for delivery however; well with the wait. I will be ordering from them again.
2022年2月23日
自発的なレビュー
Simisienna からの回答
Hi Samarie,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you love our products and would like to apologize for the delay in delivery. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Jessica attended to me promptly and…
Jessica attended to me promptly and efficiently. She's a great and nice customer service representative. I love love my items and thank you simisienna.
2022年2月21日
自発的なレビュー
Simisienna からの回答
Hi Ola,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you love our products and Jessica was very helpful with answering your questions. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Happy customer
I loved everything I ordered, it shipped promptly and when I reached out to customer service with a question about shipping Ada was friendly and helpful.
2022年2月11日
自発的なレビュー
Simisienna からの回答
Hi Kyla,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you love our products and Ada was very helpful with answering your questions. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Satisfied.
I love the sweaters! Beautiful colours :)
Jessica was very reactive and helping when I had questions.
2022年1月20日
自発的なレビュー
Simisienna からの回答
Hi Megul,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you love our products and Jessica was very helpful with answering your questions. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Cool styles, Poor Quality
I tried to support instead of going to Nike or Lululemon but the quality just doesn’t compare. If you’re looking for clothes to just “look” like you’re working out in, it may pass. Otherwise, doesn’t offer quality, durability, or the compression needed for a good workout. Also purchased a tote bag and the strap was unraveling. The package smelled like cigarettes on arrival. I knew it wouldn’t last me very long. I returned my items and had to pay a $2 processing fee-small but annoying. This company needs more time to up its game. Great concept though!
2022年1月18日
自発的なレビュー
Simisienna からの回答
Hi Carrie-Janelle,
Thanks so much for your honest review about your experience, and for bringing this to our attention.
We're really sorry that you had such a poor experience as we always strive to give our customers the best products and service.
I know you must have been excited to receive your cute outfit, I'm sure the poor quality of the product was disappointing, I'm so sorry you had that experience with us. We'd love to make it up to you though, as we do have a great Returns and Refunds policy that allows you to exchange or return any items that you are not happy with within 30 days of delivery. You are able to do that through our Returns Center here: https://simisienna.returnscenter.com/.
You can be rest assured that we will inform the suppliers responsible for the incident and they will be added to the list of suppliers we will possibly be cutting off from our business.
I also want to apologize for the package having such stench on it, this must have happened during the shipping, which unfortunately we had no control over.
We are looking forward to a better future with you. You can also reach out to our Customer Happiness team at serenity@simisienna.com and they can help you get that sorted as well. We would really love to make it up to you so please reach out to us and we'll do our best to make it up to you.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Simisienna has such beautiful amazing…
Simisienna has such beautiful amazing collections. I am absolutely addicted and will be more some more soon.
2022年1月4日
自発的なレビュー
Simisienna からの回答
Hi Adaa - Sandra here,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you love our products and will be shopping with us more often. Thank you for your continuous patronage and support.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
Sandra
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
I love this site
I love this site. The clothes are well designed and are quality materials. I recently received 4 items that I'll be giving as Xmas gifts and upon opening the package I realized they were too big. I reached out online about exchanging the items and received a response almost immediately. The process to exchange was well thought out and very easy. I definitely will be a return shopper!
2021年12月8日
自発的なレビュー
Simisienna からの回答
Hi Nicole,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you love our products and the exchange process was easy and hassle free. We would most definitely be glad to have you come back to shop with us.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your exchanged item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
No access to orders / automated insertion of billing address as shipping address
When you order an item, there is buy now button. I pressed it, assuming that I would be taken to a page to insert the details of the sale, seeing as I had no account with the company. It took me to a page to add in my cc information, which I did, then I just got a pop up notice saying my order had been placed and they simply lifted the billing address from that information and inserted it into the shipping address. I did not want the item shipped to my billing address, so I tried to log into the sale by the link on the email confirmation they sent me, but it did not allow me to make any changes or cancel. Turns out that the item was coming in the wrong size too! So I emailed customer support and replied to the confirmation email I got, which was the only thing I could do as you are totally locked out of your orders from their site and there is no other information for customer service. I had no reply so I sent another email, and over a week has gone by, so two in total since I first asked to cancel the purchase.
2021年11月8日
自発的なレビュー
Simisienna からの回答
Hi Mileece,
Thanks so much for bringing this to our attention. We are so sorry that your order was not captured correctly and for the overall customer service experience.
We would love for you to feel safe and secure when shopping with us, and for that reason we provide the option to create an account when placing an order. This allows our customers to easily manage their orders. However, it seems that your communications may have slipped through the cracks.
We would like to refund your order and process your return request. To receive a refund easily and quickly, you can take the items to a Return Bar near you and receive an immediate refund.
We will also be glad to provide a return label to assist in sending the items back for a swift refund.
Once again, please accept our apology for the poor quality experience you had with us. We strive to do our best to provide excellent quality products and service, and we will continue to do our best to learn and grow from this experience.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Genuinely pissed
Genuinely pissed.
I placed an order, received my order and loved all except the shoes. I returned the shoes for an e-credit. No problem, however i can’t use the damn e-credit. There’s no code given nor is there a mention of it in my account. So I guess I’m just out of my money. I’ve sent emails at least 5 times and I still haven’t gotten a response. I guess I have no choice but to have
my Lawyer reach out to them. I don’t care if it is a small amount, it’s still my money. Black owned but they flaked. Don’t buy and return for an credit. They’re full of it.
2021年10月31日
自発的なレビュー
Simisienna からの回答
Hi April,
Thank you so much for bringing this to our attention. You frustration is understandable and we are so sorry that you have been unable to claim your store credit. Though it is not clear what caused it, it seems there was technical error when the gift card was distributed.
However, we have gone ahead and created another one for you, which should be in your inbox already. This one should work and is ready for you to use it.
We are investigating why your emails were missed as well, we apologize for that inconvenience. Our Customer Happiness Team is always on standby to assist our customers, so please feel free to reach out to us via our Instagram Page, Web Chat or even Web Form if you would like alternative ways to reach us.
Thanks for shopping with us, and we hope that you would still be willing to give us another shot. We aim to please and will do our absolute best to ensure that you enjoy both your clothing and the service from Simisienna.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
I ordered 5 things.. waiting on 2 more to get here
I ordered 5 things from simi sienna and also the pacakage protection on 10-17. It stated if you order in 20 minutes my order would arrive before or on 10-27. Well.. all the items came separately. I love the items…. But I still have 2 items that have not arrived. One item is still saying getting ready to process. I paid 50.00 for that hat. And 25.00 for a mask. If you don’t have it then you should have a way to let me know that. Or give me the option to get a refund. I have sent 2 emails to inquire about my order. What happens now? Will I ever get my items? I keep getting emails saying my order is complete but it isn’t. I still may order from you and change my rating if you get a better way of letting the customers contact you about an order.
Update: 11/30 mask finally came. No sign of the bucket hat. I’ve sent more emails of an ETA or a refund nothing yet as to a response. I think this will be my last time ordering from here. If they don’t know, customer service is the biggest part of a successful business. Get it together please. Please fix this. Since this pandemic, customer service is at its lowest.
2021年10月29日
自発的なレビュー
Simisienna からの回答
Hi Robyn,
Thanks so much for bringing this to our attention. We're so sorry that you have yet to receive your bucket hat and have made it a priority to follow up and fast track your order.
We have had a few shipping delays due to unforeseen circumstances, so there may be a few items that arrive a bit later than others, however we are working hard to process the remaining backlog.
Our Customer Happiness Team will reach out to you with an update as soon as possible, and we will do our level best to make sure that your order is shipped over to you quickly.
We truly appreciate your support and want to make sure that all our customers experience quality service when shopping with us.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
No response from company
I places an order on 12 October, 2021. According to the tracking app “Route” the item is “waiting for tracking”. In other words, the item hasn’t shipped. I emailed the company twice to ask the status of the order, but I have not received a response. My next course of action is to dispute the charges with my credit card company. I gave this company a 3 stars because I have ordered from them before without any issues.
2021年10月22日
自発的なレビュー
Simisienna からの回答
Hi Anita,
Thanks so much for bringing this to our attention. I am so sorry to hear that your order was delayed for such a long time. We appreciate that this is both frustrating and inconvenient, and we hope to make it up to you as best we can.
It seems your order was placed around the time when we were facing shipment delays due to unforeseen circumstances, and unfortunately your order was affected.
We have since taken steps to resolve that issue and all those delayed orders are moving swiftly through the pipeline. However, we'd like to make a special effort to fast track your order and do a little investigating to see how best to help you. Please look out for an email requesting more info so that we can assist.
Once again, we are so sorry that you had such an experience with us. We hope you don't hold this against us as your previous experiences with us reflect the level of quality service we pride ourselves on. We'll do our level best to make it up to you.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Kind of disappointed
I placed an order on 10/5. The order is still in just an "ordered" state and hasn't been fulfilled. I reached out to inquire about the status and was told shipping was delayed. Ok that was last week. I received an email this morning that shipping will be delayed another week. This was my first time ordering and it's definitely not a good first impression. I asked for a refund at this point. It would be different if the items were at least shipped. I'm just disappointed and wish this wasn't the case.
2021年10月15日
自発的なレビュー
Simisienna からの回答
Hi Melanie,
Thanks so much for bringing this to our attention.
We realize that experiences such as this can really kill the excitement of purchasing beautiful new clothes, and for that we are so sorry.
Looking back, it seems your order was affected by a shipping delay issue that occurred due to unforeseen circumstances on our side, which would explain the delay. However, we have since resolved that and are now looking forward to smooth sailing on our orders going forward.
We know that at this point there is little we can do to change your past experience with us, but we do hope that you would give us another chance (we sent you a token of our apology via email). Delays such as the one you experienced are not common for us and we strive to always provide excellent quality service. Check out our reviews to hear from other shoppers: https://simisienna.com/a/review/all
Thanks for shopping with Simisienna, we would love to get another shot to show you how great the experience can be. 😊
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
Absolutely love their shoes, purses & clothes
Absolutely love their shoes, purses and clothing!! I get compliments all the time and they are very comfortable!!.
2021年8月3日
Simisienna からの回答
Hi there,
Thanks so much for your wonderful feedback 😃!
We're so excited to hear that you are killing it in your Isopyrum Breathable Sneakers and we really love to hear that you're getting so many compliments.
If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it!
Thanks again for being a Simisienna supporter, we really appreciate you.
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
So many patterns to choose from!
I loved the selections of bright beautiful patterns in the leggings. I appreciate the discount for first time buyers & the delivery time was reasonable. I will definitely order again.
2021年8月3日
Simisienna からの回答
Hi Jessi!
We can't thank you enough for your generous review! We really prioritise being able to give our customers great variety, and above all else, better service. This serves as our fuel to keep thriving in everything we do! ❤❤❤
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
I’ve ordered 3 pair of leggings and I…
I’ve ordered 3 pair of leggings and I absolutely love them!!!
2021年8月2日
Simisienna からの回答
Hi Erika,
Thanks so much for your wonderful feedback! We are super excited to hear that you love your clothes and we are definitely going to step our game up even more to bring you beautiful designs that make you happy. 😊
We'd love to see your cute outfits too, so please feel free to tag us in your IG stories @simisienna so we can share it with the tribe. 🥰
With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna
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