Simisienna レビュー 64

Simisienna からの回答

2021年7月27日

Hey there.

Thanks so much for bringing that to our attention. We're really sorry that you had such a poor experience as we always strive to give our customers the best products and service.

I know you must have been excited to receive your cute outfit, so on top of the long wait I'm sure the poor quality of the product was also disappointing and once again, I'm so sorry you had that experience with us. We'd love to make it up to you though, as we do have a great Returns and Refunds policy that allows you to exchange or return any items that you are not happy with within 30 days of delivery. You are able to do that through our Returns Center here: https://simisienna.returnscenter.com/

You can also reach out to our Customer Happiness team at serenity@simisienna.com and they can help you get that sorted as well. We would really love to make it up to you so please reach out to us and we'll do our best to make it up to you.

With Gratitude,

—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年7月7日

Hi Nicole,

Thanks so much for your honest feedback. Our sympathies are with you as we truly understand how awful it feels to receive items that weren't as promised in terms of quality.

As much as we try to keep it a 100 for you, some factors like manufacturing defects can be out of our control at times and we would like to sincerely apologize to you for for falling short of giving you the most ideal of experiences.

We do have accurate size charts for each item on the site so our clients can find their proper measurements. It may be possible that the items you had purchased run small or perhaps have smaller measurements.

However, if you would still like to return the items, we have sent you a free return label via the email address used to purchase your items so that you can send them back at no cost to you. Please look out for an email from us and we can gladly get that sorted for you.

We truly hope you give us a second chance, and look forward to getting this sorted for you as soon as we can.

With Gratitude,

—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年7月1日

Hi Carmille,

Thanks for the generous 5-star review! You're lifting our spirits up over here, sister! We appreciate the positive publicity you had given us.

It means a lot to us and the entire #SimiTribe. We continuously strive to serve you better and we're really ecstatic to know that the tribe managed to meet your needs. Thanks for making us who we are and for your trust, we're immensely thankful for amazing customers like you. 😍🙏

—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年7月1日

Hi Sandyha,

Thanks so much for your honest review about your experience.

I'm so sorry to hear that you were not happy with the quality of your order. We absolutely understand your feelings of frustration as we, too, have experienced something of this sort when ordering online. We do feel genuinely sorry for the inconvenience you had went through with this order.

With regards to shipping, unfortunately due to the fact that we cover the shipping cost of the item in order to provide free shipping, we are unable to cover the cost of returns. However, you are more than welcome to reach out to Jessica, our highly competent Customer Happiness Representative who is currently assisting you, to follow up on the status of your return.

As per the items of poor quality you've received, we're happy to tell you that we grant refunds, no questions asked, for items that did not satisfy our customers. You can rest assured we will inform the suppliers responsible for the incident and will be added to the list of suppliers we will possibly be cutting off of our business.

We are looking forward to a better future with you. We know this has been stressful for you, but we see this as an opportunity for growth. Thank you for supporting us and allowing us the opportunity to grow and improve.


—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月28日

Hi Chestina,

Thanks so much for your honest feedback, and for bringing this to our attention.

I've had a look and it seems your order for the Breathable Sneakers had been delayed in production due to a technical issue at the manufacturer. However, we have since rectified the issue and your order is in production and on it's way to you as we speak.

Please kindly note that your order is currently being fast tracked and should be shipped anytime soon.

We understand that you were looking forward to receiving your order before you left on holiday and for that we immensely apologize for the delay. We have made sure to correct the issue that caused your items to be delayed in the first place and will do our best to ensure that you receive your order as soon as possible.

We'll be sure to send a tracking link and updated shipping information as soon as your order ships out.

Thanks so much for your patience as we work to get this sorted for you.

With Gratitude,

—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月22日

Hi Shane,

Thanks so much for your feedback, and I'm sorry to hear that you were unsatisfied with your ISOPYRUM Breathable Sneaker.

We do our level best to make sure that all our Simisienna items are of the highest quality, and so we are definitely going to make sure we double down on ensuring all our products are both stylish and comfortable. To do so, we have a very flexible 30 day returns and refund policy that entitles you to a refund or a return within 30 days of receiving your item. You can find this on our website here: https://simisienna.com/pages/returns-refunds

You can also send return your shoes through our Returns Center, which you can access here: http://simisienna.returnscenter.com/ or reach out to our Customer Happiness team at serenity@simisienna.com and one of our Customer Happiness reps will be happy to assist.

Please rest assured that we will do our very best to assist you and make sure that your replacement order is up to standard, so feel free to reach out to us any time and we will be glad to help. Once again, thanks for your support and we really look forward to helping you get the best quality Simisienna style and comfort.

With Gratitude,

—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月18日

Hi Ebony,

Thanks so much for being such a great member of the #SimiTribe.

We're glad to hear that you are loving all your items and we can be sure that you are looking absolutely stunning in your Simisienna fit! I'm so sorry to hear that your sneakers were below standard, but thankfully I see that you took advantage of our 30 day return policy and your replacement sneakers are on the way right now 😊.

Don't forget to tag us on Instagram when you post up pics of your outfits so we can share the love with the rest of the Simisienna family. We'd love to see it ❤️.

With Gratitude,

—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月9日

Hi Robin,

Thank you for sharing your feedback. We are proudly Black owned and our headquarters are out in New York City. Our products are a combination of custom designs created under the Simisienna brand as well as high quality athleisure products from our partner artisans and manufacturing partners.

Please rest assured that we take quality control very seriously and always make sure to work with high quality manufacturers for all of our items. However, should you find that the quality of the item you ordered is not to your liking, you are more than welcome to send it in for an exchange within 30 days of receipt and we will gladly send you a replacement pair at no cost to you. You can find our Returns Center here: https://simisienna.returnscenter.com/ or email us at serenity@simisienna.com and one of our Customer Happiness Reps will gladly assist.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月8日

Hi there!

Thank you for being honest with your experience with us. We would like to sincerely apologize for the less than impressive quality items you had received from us. We always do our best to ensure that our customers get great service and quality items, so our Returns and Refunds policy allows us to either exchange your order or provide you with a refund if you are not happy with the quality of the items as long as the return is within 30 days of receipt of your order.

You can opt to do that yourself through our Returns Center here: http://simisienna.returnscenter.com. Alternatively you can always email our Customer Happiness team to assist you at serenity@simisienna.com with your order number and we can get that sorted for you.

I know that your experience was less than ideal, however we want to at least make the experience a little better for you. We are hoping to hear back from you again soon so we can sort the problem out.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月8日

Hey Tracy!

Thanks so much for sharing that wonderful feedback, we are super excited to hear that you are loving your Simisienna prints. More specifically, we're glad to hear the words "comfy" and "stylish" in the same sentence because that's all we aim to do with our designs so if you love it, we love it!

Don't forget to tag us on Instagram so the whole #SimiTribe can see your cute fit, Sis! We'd love to feature you in our stories.

Thanks once again for your continued support. We really appreciate you ❤️

With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月9日

Hi Tameika,

Thanks so much for your positive feedback. You must be the flyest lady on the block with all your colorful Simisienna leggings 🔥 We can't wait to see it! Please tag us on Instagram with your cute fit so we can share your outfit with the rest of the #SimiTribe.

Once again, thanks so much for your continued support. The whole team is thrilled that you are loving the work that we do. It's word of encouragement like yours that keep us going and growing, so we truly appreciate you, sis!

With Gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年6月9日

Hey Fabiola!

Thank you so much for sharing this feedback. We're super excited that you are loving the Simisienna brand and everything we do. We are truly doing the best we can to provide great designs and a great experience, so to hear that you are getting the best of the brand is really exciting for us.

I'm pretty sure you are killing it in your Marygold Set and if you can, please tag us on your pics in Instagram so we can share the love with the rest of the #SimiTribe. We'd love to see it.

With Gratiude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月19日

Hi Mylene,

Thanks so much for your feedback and for purchasing from us.

We'd like you to know that we are a proudly Black owned company based in New York.

We create unique custom designs for our Simisienna line of clothing, which are made in USA and Mexico. We also partner with artisans from around the world in order to provide a great mix of styles and designs for you to enjoy.

Our catalog is a vibrant mix of brightly printed athleisure wear and comfortable work out gear. We do our best to make sure that our products are of excellent quality, so please rest assured that you will be well supported if you find that your order was not up to the quality standard that you would desire.

You are free to send the item(s) in for an exchange within 30 days if they are damaged or of poor quality, and we will be more than happy to send you a replacement. You can find out more about our Returns and Refunds policy here: https://simisienna.com/pages/returns-refunds

Please do not hesitate to contact us at serenity@simisienna.com and we will be happy to assist you.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月19日

Hi Nicole.

Thanks so much for the positive feedback! We are super excited that you love your purchase and are so happy that you are happy 😊

We do our very best to ensure that we provide fresh designs that are stylish and comfortable so that our customers look great and feel great, so we would love to see you in your new Simisienna outfit.

If you can, please share your pics with us on our Instagram page @simisienna so that we can feature you on our pages too. We'd love to share those pics with the rest of the Simisienna Tribe.

Once again, we're super excited that you're happy, and thank you so much for your support.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月19日

Hi Dorette,

We're so excited to hear your feedback! Our aim is to create funky fashion designs that are both comfortable and stylish and when we hear that you are loving what we do, that motivates us even further.

This is a real win for the Simisienna team so we'd really like to thank you for your support. Please feel free to tag us on Instagram in your new Simisienna fit so we can share the love with the rest of the SimiTribe. We'd love to see it 😊.

Once again, thanks for your support, we really appreciate you.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月19日

Hey Mika,

Thanks so much for your positive feedback! We're so happy to hear that your feeling cute AND comfortable in your new Simisienna outfit 😃. That is the main motivation behind our brand so we are loving that you get to experience the best of Simisienna.

Don't hesitate to tag us in your pics on Instagram so that we can all see your cute and comfortable set😉. We can share that with the rest of the #SimiTribe and spread the love.

We're so thankful for your support and the whole team is excited to see how happy you are with your items. Thanks for being a part of the community once again, Mika.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月19日

Hi Letrell & Vaughn,

You are definitely a Black Queen and we love to see it 😍! Our team is super excited to hear that you love your Simisienna outfit and we are now even more super charged to continue creating great design.

Please feel free to share your pics with us on our Instagram profile, we'd love to see you in your new fit ❤️.

Thanks once again for your support and for sharing the love. We really appreciate you.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月19日

Hi Tiara,

We are so excited to hear that you love your new Simisienna items ❤️.

We strive to create high quality designs that are both stylish and comfortable, so we are really happy to hear that you are loving your new Simisienna look!

Please feel free to share your pics with us on Instagram so we can see you in your cute outfit. We'd love to feature you on our profile and share the love with the rest of the #SimiTribe 😉.

Once again, thank you so much for supporting us and for sharing this wonderful feedback, we are so happy that you are a part of the community and we really appreciate you.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月4日

Hi Tavina,

I'm so sorry to hear that you had a bad experience with your order. Thank you for bringing this to our attention.

We try our best to make it simple to communicate with us, as well as return orders through our self service returns center which you can find here: https://simisienna.returnscenter.com/

You are also welcome to email our Customer Happiness team on serenity@simisienna.com with your order number and email address, and our friendly Customer Happiness reps will be happy to assist you.

We also do our best to make sure that the information on the site is as accurate as possible, taking every opportunity that we have to create our own content with as much of inventory as possible in order to clearly show customers what to expect.

Thank you so much for giving us a chance and supporting our brand. We are truly sorry that you had a poor experience and are consistently striving to do our best to provide our customers with quality service and products.

Please feel free to reach out to our team to help you get that return sorted and we will be glad to assist.

With Thanks,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna

Simisienna からの回答

2021年5月4日

Hi Karon,

Thanks so much for bringing this to our attention, I'm terribly sorry that you had a poor experience when shopping with us.

Our printed Simisienna items are all made to order, which means that in some rare cases the items ordered in a set my in fact come from different batches of fabric. While that is definitely not our intention, we would like for our customers to be 100% satisfied with their purchases, which is why we have a simple and comprehensive returns policy which allows you to return any items that you are unhappy with within 30 days of delivery.

Please consider sending your items in for an exchange free of charge at our returns center and we can exchange your items here: https://simisienna.returnscenter.com/

As our printed Simisienna athleisure wear is strictly made to order, our orders take 5 - 10 working days to process before shipping out, although it's most common to see orders ship out within less than 5 days. You can then easily keep track of your order status on the tracking link or reach out to our Customer Happiness Team at serenity@simisienna.com for order status updates.

I understand that your experience was less than ideal, and for that I am truly sorry. We are more than happy to process an exchange for you to ensure that you experience the high quality style and comfort that we are always striving for, so please reach out to our team and we would be happy to assist.

Your feedback is much appreciated, thank you for taking the time to let us know about your experience and rest assured that we will do our level best to ensure that you experience the best of us going forward.

With gratitude,
—The Simisienna Customer Happiness Team
E: serenity@simisienna.com
W: www.simisienna.com
IG: @simisienna