Simon Charles レビュー 441

Don't touch anything electrical or easily breakable. Ive spent hundreds with them and not one of the electrical items can even be repaired. As for breakables, if its not already in pieces when it leaves them you can guarantee DHS will rectify this by throwing the boxes on your doorstep and Simon Charles aren't interested. Nothing but crooks who are charging you for the privilege of taking their junk to landfil. Yes i know how these auction work but you at least expect a fighting chance to break even at least. Not to mention the counterfeit football shirts they are selling. Nothing but crooks taking advantage

Don't buy!! SC will rip you off. Take your money for non working goods and leave you to it. It's a very sad moment when you feel you got a bargain and you're excited that you where the winning bidder. Then your left deflated when you rtn home to find you were conned by SC and left out of pocket for nothing more than a peice of junk that you now have to travel to the tip to discard. I read these reviews sadly after my purchase and would never have bought it I'd have known the extent of the con. Big waste of time and money. Disappointed I ever got sucked in. Simon Charles should be ashamed. But they aren't. They will continue to take your money and leave you high and dry. Do not buy.

Almost all items broken or not working, bed service

Very bad company! My son paid £4000 for two pallets a lot of the boxes were empty any the rest just had broken bits in. What a rip off. It’s just one big scam. They don’t have a complaints department. They should check what they are selling. Please don’t buy from Simon Charles you will loose your money.

Good service at the warehouse at Latham. Items aren't new, but I viewed them beforehand, took a chance and it paid off. Air fryer works great and had a tiny scratch on it. Reading the reviews, nobody seems to understand how an auction of this size works. Everything you buy is a risk. Want a guarantee/warranty? Pay 4 times as much in a retail shop. Great bargains and service - will be using again.

Purchased a few lots which they requested a deposit for, paid the invoice if full and have now requested to have my deposit refunded - Not receiving a response in regards to this.
When items received they where not package but box in a box 20 time to big plastic trays thrown in, hence all my items where smashed - no response loss of 600.00

Scott is very good help full guy

I've had some fantastic bargains from Simon Charles.
I always book to view the products that im interested in first which you can do on there website.
Scott is a fantastic member of staff, friendly and always helpful when I go and collect my items.

SCAM SCAM SCAM - these guys are horrible. Do not deal with them if you expect even an ounce of customer service, they are dreadful!

All a con , parts missing from items that they don't advertise and the staff are so ignorant

Absolutely horrendous customer service - Worst customer service I have EVER received - I won a number of items and then was surprised to see that one of the items had been put as collection, bearing in mind I live quite far away collection was not an option and had filtered their website to only show 'postal'. So I didn't pay the invoice because that would imply I was ok to collect. They didn't reply to my email asking how to resolve this and subsequently locked my account and when I called them about it, what can I say? in a nutshell they don't care!! Account remains locked. Avoid at all costs!! Take your business elsewhere so many of the items don't work or are broken and it's been hidden in the pictures. Save yourself the stress go elsewhere!

Totally useless. PLEASE AVOID AT ALL COSTS. Robbed me of £216 pounds. Refused to post out items that are marked as postal.
If one item is for collection they hold back ALL ITEMS (which I can’t collect) refusing to post item even though two of the products are identical.
Customer service is NON EXISTENT - only responses is “manager says no” and no acknowledge of the actually emails being sent, zero understand and a sheer lack of empathy.
Even worse, when a formal complaint is made they ignore you and wash their hands with you.
A SCAM COMPANY LOOKING FOR LOOP HOLES!
They will now be double profiting off the items I have already paid for.
If you want a company with proper customer service use JOHN PYE - they are a great action house with great Customer Service.

I am writing this review to express my deep dissatisfaction with the services provided by Simon Charles. My experience with this company has been extremely frustrating and disappointing for several reasons.

1. Account Closure Without Notice

Firstly, Simon Charles closed my account without any prior notice. This action was completely unexpected and unjustified. When I reached out to their customer service for an explanation, they claimed that the account was closed because I allegedly had multiple accounts. Why would I have multiple accounts when it requires a £200 deposit? This accusation is entirely false as I have only ever had one account with Simon Charles. The lack of communication and transparency in this matter is highly unprofessional and has caused me significant inconvenience.

2. Refusal to Refund My Deposit

Secondly, and perhaps most egregiously, Simon Charless has refused to refund the £200 deposit I made at the time of opening my account. Despite multiple attempts to resolve this issue through their customer service channels, I have been met with dismissive and unhelpful responses. This refusal to return my deposit is not only unethical but also a breach of trust and good faith.

3. Selling Expired Products

Thirdly, Simon Charless once sold me products that were expired. When I approached them about this serious issue, they offered to help me sell the expired products, effectively suggesting that I scam another unsuspecting customer. I found this suggestion appalling and unethical, and I decided to dispose of the products rather than participate in such dishonest practices.

Overall, my experience with Simon Charles has been nothing short of a nightmare. Their unjustified account closure, refusal to refund my deposit, and unethical handling of expired products have left me feeling cheated and disrespected. I would strongly advise potential customers to be cautious and consider other, more reliable companies for their needs.

Final Thoughts

Customer service and ethical business practices are the foundation of a trustworthy company. Unfortunately, Simon Charles has demonstrated a significant lack of both. Until they address these serious issues, I cannot recommend their services to anyone.

Exactly as photographed & described , delighted with this considerable purchase. Collection times all good and swift, staff all pleasant.
Have been purchasing various lots over the past 6 years and apart from a long queue on occasion, and the odd item not working/broken, ( which is to be expected as it’s an auction…. Simon Charles sell liquidated stock, customer returns sometimes damaged/or faulty and other ceased or used goods) Read the small print or view products at viewing times, don’t moan afterwards, remember it’s an auctioneers
All purchases have been a massive saving on any retailer or outlet, if you bid wisely, and always remember it’s an auction so you have to understand the pit falls and take the rough with the smooth.

I wanted to write this review to give a huge thank you to Daryl and Graham at the Handforth warehouse. I was running 10 minutes behind my allotted collection time at 3:30. Simon Charles stayed open for me to collect. Once I arrived I was quite distressed after travelling quite away to get to the warehouse and worried I would miss the collection. Daryl and Graham personally carried my items to the van I had hired. Unfortunately even after hiring a van for my items they didn’t fit. The pair helped me unpack the items from there boxes and manoeuvered the items in my van until they fit. They went absolutely above and beyond even though they didn’t have to. The staff do not have to help you in this way and they were absolutely incredible. If they are reading this this I want to thank you personally, you really saved the day and it didn’t go unnoticed. Thank you again, you are both a credit to the team !

Brought an electric blanket, it doesnt even turn on. i know it's stated it's not been tested by them but, does anything actually work or any tom dick and harry can get rid of their broken crap on this site. Absolutely void if you want working items.

Apple Air Pod Pro 2nd generation in auction. Description shown as "This product is untested by our staff at Simon Charles and therefore may not work and/or have parts missing. Please be aware that this product is a customer return."
Box was sealed but items are not Apple - ear connectors were not correctly packaged, serial numbers cannot be verified by Apple. Reading further, this may indicate counterfeit goods. Would like to see the due diligence tracking from "Supplier" where the "customer" returned them to. Three other similar lots in the same auction - AVOID.

Hello. I would like to share my experience.After few purchases from Simon Charles.I bought few pallets in past they ok not WoW.Today I picked up 2 pallets.One I still can't believe every single item is a rubbish mainly electric item,kitchen stuff every single one has been opened for parts .Every item has been taken to parts unscrewed engine removed, everything what could be used was removed from item.Basicly someone took good bits to fix different rubbish and put leftovers back into nice original boxes (I took photos of everything).I think Simone Charles should put minimum threshold and don't let people put they litter into auction.This look like I pay someone to empty his skip and took all his rubbish with me.This is about how much time this cost me .This review is for potential customers and owner to think how to make thinks better for everyone.

I get it now, why their reviews are so bad.
Bought a pram from them, listed as complete but unbranded. Went to collect and they gave me half a pram. What use is an unbranded pram seat without the pram. Literally selling trash fit for the bin!
Also, I emailed them about items on about 3 different occasions and not once did I get a reply. Definitely avoid.