Simple Project レビュー 

Simple Project からの回答

2025年9月20日

Dear customer,

Thank you so much for your kind words! We’re delighted to know you’re happy with the service, product quality, and design. I truly appreciate your recognition — it means a lot! 💙

Best wishes,
Simple Project

Simple Project からの回答

2025年9月19日

Dear Customer,

Thank you so much for sharing your shopping experience with us. We truly value your feedback and have already passed it along to our product team for future improvements. We sincerely apologize for the inconvenience caused by the toilet seat.🙏

If you have any further questions or need assistance in the future, please don’t hesitate to reach out — we’ll be more than happy to help!🥰

Thanks again,
Simple Project

Simple Project からの回答

2025年9月19日

Dear customer,

Thank you for sharing your experience — we’re so glad you love the look and price of the vanity! 🙏 It seems you may need some assistance, so we’ve also reached out to your email. Please kindly check it and let us know how we can help.🥰

Thanks!
Simple Project

Simple Project からの回答

2025年9月8日

Dear Customer,

So happy to hear you’re loving the product and service! 💛 Thanks a ton for your support — we’re always here for you.

– Simple Project

Simple Project からの回答

2025年9月6日

Dear Customer,

We’re thrilled to know you’re happy with both the product and the fast delivery! 🌟 Thank you for your kind words — we’ll always be here whenever you need us!

Best regards,
Simple Project

Simple Project からの回答

2025年8月19日

Dear Customer,

We’re so happy to hear that you’re enjoying your new vanity and mirrored medicine cabinets! It’s wonderful to know they’ve brought both style and function to your master bath. Your satisfaction truly inspires us. If you ever need any assistance, we’ll always be here for you. 🥰

Best wishes,
Simple Project

Simple Project からの回答

2025年8月18日

Dear Customer,

Thank you for your kind words! We’re so glad you’re happy with our site and product. If you ever need any help, we’re always here for you.🥰

Best wishes,
Simple Project

Simple Project からの回答

2025年8月16日

Dear customer,

Thank you for your feedback regarding the foreign transaction fee. I sincerely apologize for any confusion this may have caused.

First of all, I’d like to clarify that we only charge the order amount you see at checkout, and the items are shipped from our U.S. warehouse. No additional transaction fees are collected by us, and there should be no other extra charges.

In your case, there are two possibilities:

1) In some special cases, your card-issuing bank may have charged a foreign transaction fee, which is not paid to us.

2) The charge you noticed might be from another order made around the same time, which could have been mistakenly associated with this purchase.

If possible, please provide a receipt showing the foreign transaction fee and confirm it was related to this order to our email. Once verified, we’ll be happy to offer further assistance to ensure a smooth shopping experience.

Looking forward to your reply.

Best regards,
Simple Project

Simple Project からの回答

2025年8月16日

Dear Customer,

We sincerely apologize for any inconvenience caused and truly appreciate your understanding. We’re continuously working on improvements to ensure we provide the high-quality products.

Thank you for your valuable feedback!

Best regards,
Simple Project

Simple Project からの回答

2025年8月5日

Dear Customer, we are truly sorry for the inconvenience and frustration caused by the carrier losing your package and the lack of timely tracking updates. We fully understand your concerns and take full responsibility for the poor experience you had with this order.

Please rest assured that we have already processed a full refund for your order. However, the refund appearing in your account depends on your card issuer’s processing time, which typically takes 3-10 business days. If you are unsure, we kindly suggest checking with your bank after a few days to confirm the refund has been received.

We deeply regret that our efforts to explain the situation did not regain your trust. We take this matter very seriously and are working to strengthen our shipping and monitoring processes to prevent similar issues in the future. Unfortunately, some aspects of the delivery process may fall beyond our immediate control, but we are committed to improving.

Once again, we sincerely apologize for this disappointing experience!