Seamless purchase, easy website, fast delivery and extremely well packaged. Plants lovely and healthy, can't ask for more. Excellent value for money. Highly recommended.
企業が回答しました
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レビュアーのコメントを見てみましょう
Gorgeous, healthy plants delivered quickly. Good price and much larger than I expected. Packaged well to ensure they were not damaged in transit.
企業が回答しました
The rose came super quick and well packaged! However it has black spot, so I’m hoping it won’t affect my other two climbing roses
企業が回答しました
The company responded very quickly to my concern about the ‘dead’ looking plants that arrived. I’m assuming that as they are digitalis they are dormant but I would have expected to see some sign of li... もっと見る
企業が回答しました
企業情報
当該企業による記述
At simply plants, we believe gardening should feel simple. We take the confusion out of buying plants online, replacing it with clear guidance, easy choices, and plants that grow with confidence. Whether you’re new to gardening or short on time, we’re here to help you get it right, without the guesswork. No jargon. No overwhelm. Behind simply plants is the trusted team at Hedges Direct, bringing years of expertise, high quality plants and reliable delivery. So you get the best of both worlds, expert knowledge, made simple.
連絡先
York House, Ackhurst Business Park, Foxhole Road, Chorley, PR71NY, Lancashire, 英国
- support@simplyplants.com
- simplyplants.com
4.2
ほぼ満足
159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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simply plants からの回答
Hi Anthony, thank you so much for the feedback. I'm so happy to hear that your plants arrived in a good condition! I hope that they are thriving & doing well 🌱🪴 Hannah, Customer Care.
Delivery as expected and well packaged
Delivery as expected and well packaged. The plant was in beautiful condition. Thank you
2026年5月31日
simply plants からの回答
Hi Sue, thank you for your feedback! I am so happy to hear that your plants were healthy when they arrived & that delivery was quick. We really appreciate you taking the time to leave us a review! 🪴✨ Hannah, Customer Care.
simply plants からの回答
Hi Nicholas, thank you so much for your review. I'm so glad your plants arrived quickly & it good condition. We hope to see you shopping with us again 🪴✨ Hannah, Customer Care.
Excellent company…
Plant arrived quickly and was perfectly packaged and was a good size and very healthy. I had to contact customer services and they couldn’t have been more helpful. Will definitely buy again from Simply Plants.
2026年6月17日
simply plants からの回答
Hi Kathleen, thank you so much for your review! It's amazing to hear that your plants arrived quickly & were in good condition. I'm so glad that our Customer Service Team were able to resolve the issue for you! We all hope to see you shopping with us at Simply Plants again soon 🪴✨ Hannah, Customer Care.
simply plants からの回答
Hi Lynne, thank you so much for your review. I'm so happy to hear that the plants you ordered were in great condition & arrived safely 🪴✨ Hannah, Customer Care.
simply plants からの回答
Hi Carol,
Thank you for your feedback, this is really appreciated and I am so sorry that you haven't yet received your plant order.
I have tried to call you today but was unable to reach you so I have emailed you with some information regarding a replacement order, and some alternative delivery dates to avoid the current weather conditions.
I look forward to hearing from you.
Kind regards,
Debbie - customer care advisor.
Good customer service.
There was a problem with the delivery that was resolved as quickly as possible. Good customer service. The replacement plant is very healthy.
2026年6月10日
simply plants からの回答
Hi Victoria, thanks so much for your review! It's amazing to hear that your issue was resolved quickly by our Customer Service Team. I'm so glad to hear that your replacement is healthy 🪴✨ Hannah, Customer Care.
The gooseberry came in great…
The gooseberry came in great condition without any damage, very well packaged, and delivery was rather fast too. I do recommend this company for anyone looking for plants
2026年6月11日
simply plants からの回答
Hi Grazyna, thank you for your review! It's amazing to hear that your Gooseberry are in fantastic condition & arrived quickly. All of us at Simply Plants appreciate your recommendation and hope to see you shopping with us again very soon🪴✨ Hannah, Customer Care.
Easy to order and plants arrived…
Easy to order and plants arrived quickly in great condition. Excited to get my new lavenders planted in my back garden, then will be back for more!
2026年6月12日
自発的なレビュー
simply plants からの回答
Hi Thomas, thank you for your order & review! I really appreciate you taking the time to leave us your feedback. I hope your Lavender plant is doing well and thriving 🪴✨ Hannah, Customer Care.
simply plants からの回答
Hi Anna, thank you so much for the review. It's amazing to hear the feedback on your order with us. I hope that your plants are doing well, we hope to see you shopping with us again very soon 🪴✨ Hannah, Customer Care.
Climbing Rose delivered in poor state.
I have just ordered a delivery of a climbing rose as a gift for my Mothers birthday, unfortunately, it's in an unacceptable state, full of dead heads and looks like its not been looked after at all prior to delivery. There is no contact number to report this, only in online message portal which aims to report withing 48 hours, which leaves not time to complain within the official response time in the FAQs.
2026年6月16日
自発的なレビュー
simply plants からの回答
Hi Katy,
Thank you for taking my call the other day, it was lovely speaking with you.
As discussed, I have raised a refund and a new order, which should be with you very soon.
As always, if you need any further help or information, please don't hesitate to call me, always happy to help :)
Kind regards,
Debbie - customer care advisor.
Have been advised of a replacement
Hoping that the issue I've had will be rectified and I have been advised I'll be receiving a replacement, but first order from the site of two peony roses, one arrived snapped and covered in black spots. A real shame because the other one that I gave as a gift is in lovely condition. I am just waiting on the replacement coming and hoping to be really happy with it
2026年6月8日
simply plants からの回答
Hi Simone,
Thank you for taking the time to leave your review, we really do appreciate all feedback.
I am so sorry that one of your plants arrived damaged, and in poor condition. This is not up to our usual high standard and I can see that my colleague has already arranged a replacement, which I believe has been delivered today.
Please do contact us if you need any further help or information, always happy to help :)
Kind regards,
Debbie - customer care advisor.
Disappointed as first time buyer
Disappointed and upset as first time ordering and has not been positive. Ordered a rose plant and it came diseased with black spots all over the leaves. Contacted the company and a received an email saying they will check their nursery to see if the other plants have it??? not sure how that would help my case and no resolution option was sent. Still awaiting a reply back whilst I still have the diseased rose.
2026年6月10日
自発的なレビュー
simply plants からの回答
Hi Saman,
Thank you for taking the time to leave us a review, we really do appreciate all feedback.
I am so sorry to hear that you received a poor quality plant, and I believe after investigation, my colleague has now raised a full refund for you, including delivery.
I apologise that your first experience with Simply Plants has been a negative one, and I have emailed you today with some more information about how we are dealing with this.
Kindest regards,
Debbie - customer care advisor.
Good healthy plants
Good healthy plants, packaging was secure and plants had space which is the best i have seen after previously ordering off gardening express! i am pleased with the order. delivery and the website which offers how to care for the plants. The prices for me are affordable and hopefully the plants will flourish.
2026年6月4日
simply plants からの回答
Hi Barbara, thank you so much for the wonderful review! It's so great to hear the positive feedback on you order, I'm so glad that the website was helpful. I hope your plants are doing well! 🪴✨ Hannah, Customer Care.
FIRST TIME PURCHASE. TERRIBLE SERVICE.
FIRST TIME PURCHASE. PLANTS ARRIVED IN REASONABLE TIME IN A BOX INDICATING FROM SIMPLY PLANTS WITH THIS WAY UP ARROW POINTING IN UPWARD DIRECTION. DELIVERED BY DPD. I OPENED BOX WHILE DPD DRIVER DELIVERING ANOTHER PACKAGE. PLANTS WERE IN A COMPLETE MESS AT THE BOTTOM OF THE BOX, EARTH SCATTERED AND HOSTAS (5) WITH MANY SNAPPED SHOOTS. CALLED BACK DPD DRIVER AND HE TOOK PHOTO AND TOLD ME TO CALL SUPPLIER. I HAD ALREADY TAKEN PHOTOS. WENT TO SIMPLY PLANTS SITE AND LOOKED FOR A PHONE NUMBER.NONE AVAILABLE. SEARCHED FOR SIMPLY PLANTS AGAIN AND UP CAME SIMPLY PLANTS WITH A WINDOW ON THE RIGHT OF THE SCREEN WITH WEBSITE ADDRESS, TEL. NO., ETC.
CALLED THE NUMBER. NO RESPONSE. LEFT A MESSAGE NO RESPONSE. LEFT ANOTHER MESSAGE. OWNER PHONED BACK AND EXPLAINED THAT SHE WAS A DIFFERENT "SIMPLY PLANTS" AND HAD HAD OTHER CALLS ABOUT POOR DELIVERIES. HER COMPANY DOES NOT SELL PLANTS BUT RENTS THEM AS OFFICE DISPLAYS AND PROVIDES OTHER ASSOCIATED SERVICES. I REALISED I HAD CONTACTED THE WRONG SIMPLY PLANTS AND WENT BACK TO THE ONE I HAD BOUGHT MY PLANTS FROM. STILL NO TEL. NO. SO I USED THE SITE CONTACT FORM AND SENT A SUITABLE, NONE ACRIMONIOUS, MESSAGE EXPLAINING THE STATE OF THE DELIVERY. HEARD NOTHING AND HAVE STILL HEARD NOTHING UNTIL I RECEIVED AN EMAIL ASKING HOW MY "EXPERIANCE" HAD BEEN, HENCE THIS RESPONSE TO TRUSTPILOT. HAVE RUN MY OWN ON LINE SALES WEBSITES IN THE PAST AND WOULD HAVE BEEN ASHAMED IF I HAD TREATED MY OWN CUSTOMERS THIS WAY. IF I COULD GIVE ZERO STATS I WOULD.
2026年5月27日
simply plants からの回答
Hi Carl,
Thank you for your feedback, we really appreciate this.
I am so sorry that you have had such a frustrating experience with not only the delivery of your order, but with trying to contact us online.
I have tried to call you today but unfortunately I was unable to reach you so I have sent you an email with my contact details as I would really welcome an opportunity to talk to you and resolve this situation.
I look forward to hearing from you.
Kind regards,
Debbie - customer care advisor
Prompt delivery
Prompt delivery, excellent communication from Simply plants and the courier DPD. Plants arrived safely and as described.
2026年6月3日
simply plants からの回答
Hi Sue, thank you so much for your feedback! It's amazing to hear that the plants arrived quickly & in amazing condition. We really appreciate the review 🪴✨ Hannah, Customer Care.
Firstly the two plants were very well…
Firstly the two plants were very well wrapped in a large box which kept them safe during delivery. The plants were in excellent condition, as described, good size and great value.
I will be a returning customer.
2026年6月3日
simply plants からの回答
Hi Jeanne, thank you for leaving us such a lovely review. It's amazing to hear that your 2 plants arrived safely & in wonderful condition. I hope that they are still doing well! We hope to see you shopping with us again very soon 🪴✨ Hannah, Customer Care.
Quick delivery and great plants
Super quick delivery, great price and all the plants arrived in amazing condition! I'll be looking to order some more and could not recommend Simply Plants enough!
2026年6月1日
simply plants からの回答
Hi Douglas, thank you so much for your review. I really appreciate you taking the time to give us such lovely feedback. All of us at Simply Plants hope to see you shopping with us again very soon 🪴✨ Hannah, Customer Care.
I am still waiting for the delivery of…
I am still waiting for the delivery of the two scented geraniums that I ordered some time ago.
2026年5月29日
simply plants からの回答
Hi Suzanne,
Thank you for taking my call today, it was lovely speaking with you.
I am so sorry to hear that you didn't receive your order. We sent your order with DPD on the 2nd June, but it looks like they delivered to the wrong address, so I am resending your order today, and this should be with you tomorrow, 9th June. I have sent you an email with my contact details should you need them.
Thank you again for your order, and please don't hesitate to give me a call if you would like any further help.
Kind regards,
Debbie - customer care advisor.
simply plants からの回答
Hi Rachel, thank you so much for the feedback on your Lavender plants! It's so amazing to hear your recommendation, we really appreciate your order & support 🪴✨ Hannah, Customer Care.
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