Seamless purchase, easy website, fast delivery and extremely well packaged. Plants lovely and healthy, can't ask for more. Excellent value for money. Highly recommended.
企業が回答しました
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レビュアーのコメントを見てみましょう
Gorgeous, healthy plants delivered quickly. Good price and much larger than I expected. Packaged well to ensure they were not damaged in transit.
企業が回答しました
The rose came super quick and well packaged! However it has black spot, so I’m hoping it won’t affect my other two climbing roses
企業が回答しました
The company responded very quickly to my concern about the ‘dead’ looking plants that arrived. I’m assuming that as they are digitalis they are dormant but I would have expected to see some sign of li... もっと見る
企業が回答しました
企業情報
当該企業による記述
At simply plants, we believe gardening should feel simple. We take the confusion out of buying plants online, replacing it with clear guidance, easy choices, and plants that grow with confidence. Whether you’re new to gardening or short on time, we’re here to help you get it right, without the guesswork. No jargon. No overwhelm. Behind simply plants is the trusted team at Hedges Direct, bringing years of expertise, high quality plants and reliable delivery. So you get the best of both worlds, expert knowledge, made simple.
連絡先
York House, Ackhurst Business Park, Foxhole Road, Chorley, PR71NY, Lancashire, 英国
- support@simplyplants.com
- simplyplants.com
4.2
ほぼ満足
159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleased with palnt condition
Very pleased with palnt condition, aided by them being well packed and handled carefully by the courier company.
2026年5月29日
simply plants からの回答
Hi! Thank you so much for taking the time to leave us a review. We're so happy to hear that your plants were healthy upon arrival. We really hope your plants are doing well. We really appreciate the feedback & hope to see you shopping with us again soon! 🪴✨ Hannah, Customer Care.
Easy ordering
Easy ordering, value for money, great packaging and gorgeous plants. Thank you
2026年5月29日
simply plants からの回答
Hi! Thank you so much for taking the time to leave us a review. I'm so glad to hear that ordering was easy & that your plants arrived safely. I hope that they are thriving! 🪴🌿 Hannah, Customer Care.
Well and carefully packed with it being…
Well and carefully packed with it being receivedon time. Despite our windy and rainy week, plesed to say my plant the Lavatera is doing well and cant wait for the buds to flower 1!!
2026年5月19日
simply plants からの回答
Hi Margret, thank you so much for the review. I'm so glad to hear that your Lavatera is doing well (even in the gloomy weather conditions!) - we really appreciate all the positive feedback 🪴🌿 Hannah, Customer Care.
Very carefully packed and kept me…
Very carefully packed and kept me updated with the progress of the order
Beautiful healthy plant which is flourishing
2026年5月29日
simply plants からの回答
Hi Jane, thank you for the lovely review! We really appreciate the feedback on our packaging & plant. It's amazing to hear that your plant is now flourishing. We hope to see you shopping with us at Simply Plants again soon 🪴🌿 Hannah, Customer Care.
Really good quality plants.
The plants were really good quality. The only dilemma I had was DPD, who did not deliver on the first because of roadworks and were not prepared to divert. They arrived the next day - the larger box was battered and the plants had come out of their pots. As you can imagine I was quite angry about this - but I put them back in their pots - gave them a good watering and hopefully they will all survive. I have no complaints at all about the plants or how they were packed - all clearly marked "Live Plants" and well protectedand packaged. I will without doubt order again in the future.
2026年6月3日
simply plants からの回答
Hi, thank you so much for taking the time to leave us such a detailed review! I'm sorry to hear that you had some issues with your delivery, this is defiantly not the standard of service we expect. However, I'm glad to hear that the plants are now doing well! I really appreciate the positive feedback & hope to see you shopping with us again very soon 🪴🌿 Hannah, Customer Care.
prompt service and plants in excellent…
prompt service and plants in excellent condition on arrival.
2026年5月27日
simply plants からの回答
Hi David, thanks so much for leaving us a review! I'm so glad to hear that your plants arrived quickly & in great condition. We really appreciate the feedback 🪴🌿 Hannah, Customer Care.
Good customer service
Ordered a buddleja. Arrived in extremely poor condition. Tattered and torn leaves with those that remained diseased. A pretty sickly specimen and certainly not one I'd have picked off the shelf if I'd have been given a choice. Would certainly now think twice before ordering again.
Update. I received an email from my initial complaint the next day and I have subsequently received a much nicer replacement plant (and 2x bottles complimentary plant food from this company). This was good customer service and I'm more than happy with the outcome.
2026年5月27日
simply plants からの回答
Hi James,
Thank you for leaving a review, your feedback is really appreciated.
I am so sorry that the plant you received was of poor quality and not up to our usual standard.
I have just called you but unfortunately I was unable to reach you so I have sent you an email with some more information about the replacement order I have organised.
Kind regards,
Debbie - customer care advisor.
My plant arrived well packaged with…
My plant arrived well packaged with easy to follow instructions. Doing well so far
2026年6月3日
simply plants からの回答
Hi! Thank you so much for the lovely review! It's so great to hear that you thought the plants were well packaged & that our instructions were easy to follow. I hope your plants are still doing well 🪴🌿 Hannah, Customer Care.
A month or so after planting approx 200…
A month or so after planting approx 200 bare root hedge plants and 1 dead holly and another dead leaves but sprouting from base. Learnt my lesson from last year (10% died) and kept roots moist and planted within 2 days.
2026年6月3日
simply plants からの回答
Hi, thank you so much for your review! It's great to hear that your hedges are doing amazing. We really appreciate your feedback 🪴✨ Hannah, Customer Care.
Recent purchase
Good website easy to navigate. Quick delivery & well packaged. Plant is excellent. Good size for price & is now thriving in my garden
2026年5月26日
simply plants からの回答
Hi Catherine, thank you so much for shopping with us & leaving us a lovely review. I'm so happy to hear you found our website easy to use and that the plants are now thriving! We hope to see you shopping with us again soon 🪴✨ Hannah, Customer Care.
Very healthy plant which arrived very…
Very healthy plant which arrived very packed and quick delivery. Great price
2026年5月30日
simply plants からの回答
Hi Claire, thank you so much for leaving us such a lovely review! It's amazing to hear that the plants arrived quickly & healthy. We really appreciate you taking the time to leave us feedback 🪴✨ Hannah, Customer Care.
First thing I want to say is your never…
First thing I want to say is your never 100% on what the plants will be like when they arrive, and I was over the moon when I inboxed my two plants, very well packaged and looked healthy, could not have asked for better, also the information leaflet on planting my new plants was very welcome, they are now in my front garden, and looking great, thanks for all your help and looking forward to doing business with you again, would 100% recommend simply plants,many thanks James.
2026年5月29日
simply plants からの回答
Hi James, thank you so much for taking the time to leave us such a detailed review! I'm so glad to hear that you were happy with your plants, I really hope they are doing well in your front garden. All of us at Simply Plants hope to see you shopping with us again very soon! 🪴✨ Hannah, Customer Care.
Dead Plants
Plants came later than ordered after paying extra for next day. But the majority were dead. No response from call centre after leaving a message and completing online contact form. Hopeless
2026年5月11日
自発的なレビュー
simply plants からの回答
Hi Paul,
Thank you for replying to my email, it was lovely speaking with you.
As discussed, I have raised a refund in respect of the poor quality plants you received. I have sent you more details about this on an email, which included a little credit note from us as an apology for the inconvenienced caused with your order.
Kindest regards,
Debbie - customer care advisor.
Simply Plants order
I have never ordered from Simply Plants before but they were the only supplier with the exact plant I wanted in stock. What's more the plants were available at a very good price.
I was even more impressed with the prompt dispatch and very good quality well developed plants received.
As an added bonus plants were delivered by the ever reliable DPD.
2026年5月23日
simply plants からの回答
Hi Jane, thank you so much for ordering with us & leaving us such a lovely review. It's amazing to hear that your plant arrived quickly & was healthy when it arrived! We really appreciate your feedback and hope to see you shopping with us at Simply Plants again soon 🪴✨ Hannah, Customer Care.
Very happy with our plant delivery
Very happy with our plant delivery, the price, packing and delivery were all great and the plants were lovely and established. Really happy 😊
2026年5月30日
自発的なレビュー
simply plants からの回答
Hi Scarlett, thank you so much for the feedback on your plant! I'm so glad to hear that you were happy with the delivery, price & the health of it. We really appreciate you taking the time to leave us a review! I hope your plant is growing well 🪴🌿Hannah, Customer Care.
Fantastic Plant and delivery
Arrived very quickly and I was astounded by the side of the plant for the price I paid. Was looking really healthy and had been well packed
2026年5月20日
simply plants からの回答
Hi Andy, thank you so much for the lovely feedback! I'm so glad that you were happy with the plant that you received from us. I hope your plant is still doing well & hope to see you shopping with us again soon 🪴🌿Hannah, Customer Care.
Terrible delivery and quality
Terrible delivery, plants thrown all over box, out of their pits, and broken.
Very poor quality plants.
Expensive and rubbish.
Do not use this company.
2026年5月26日
simply plants からの回答
Hi Sian,
Thank you for your feedback, this is really important to us, and we do appreciate you taking the time to leave your review.
As our telephone call today had to be cut short, I have emailed you with some details of either a new order being sent or a full refund.
If you could get back to me at your earliest convenience I will ensure your request is actioned swiftly.
I look forward to hearing from you.
Kind regards,
Debbie - customer care advisor.
5* for customer service
5* for customer service. My plant was incorrectly delivered to the wrong address. I contacted Simply Plants and without delay or fuss my issue was sorted.
2026年5月22日
simply plants からの回答
Hi, thank you so much for your review! I'm so glad to hear that our team was able to sort your issue with your plants. I appreciate you taking the time to leave us your feedback. I hope your plants are thriving 🪴🌿Hannah, Customer Care.
simply plants からの回答
Hi David, thank you so much for your review! We really appreciate the feedback. I hope that your plants are doing well 🪴✨ Hannah, Customer Care.
Excellent quality plant.
Delivery was as agreed.
The plant that was supplied, was in excellent condition.
Very pleased.
2026年5月23日
simply plants からの回答
Hi Tony, thank you so much for your lovely review! I really appreciate your feedback on your order. It's great to hear that the delivery was quick & that the plant was healthy 🪴✨ Hannah, Customer Care.
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