Accused me of using a returned item—had to fight for my refund! Avoid this company unless you photograph items the second they arrive! I ordered swim fins that arrived in crumpled packaging. I tr... もっと見る
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A last minute thought for holiday for our son, arrived quickly. The googles were great against the sun glare, comfortable and excellent in the sea for watching fish and in the pool for practising hand... もっと見る
My first swim today and was really impressed. All area extremely clean and facilities are great. Water temperature was just right. Thoroughly enjoyed it. Will definitely be a regular thing !
Lovely swimsuit, fits really well and looks exactly as it said it would. Good quality material. Super efficient service, only took a couple of days to arrive. Would definitely use Simply swim again... もっと見る
企業情報
当該企業による記述
One-stop online swimwear and swimming equipment store for men, women and children. Stocking big name brands such as TYR, Nike, Speedo and Zoggs.
連絡先
4 Cremyll Road, RG1 8NQ, Reading, 英国
- 01184022895
- hello@simplyswim.com
- simplyswim.com
4.4
優良
4091件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Have used this site for some time now…
Have used this site for some time now good choice of products and size. quick delivery- most important they always take back any thing I don't like or does not fit.
2022年8月4日
自発的なレビュー
simply swim からの回答
Hello Peter,
Thank you for your review.
We are so glad to hear that you have had many good experiences with Simply Swim and our team. We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Great service
2022年8月3日
自発的なレビュー
simply swim からの回答
Hello Jane,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Super quick delivery
Super quick delivery, great service.
The only recommendation would be a label to print on the returns page, hopefully the refund is processed as quickly as delivery.
Would recommend, have used this company a few times.
2022年8月3日
自発的なレビュー
simply swim からの回答
Hello Fi,
Thank you for your review.
We will pass on your feedback to the returns team. We are so glad to hear that you have had many good experiences with us and our team and we are looking forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Excellent service
Excellent service
Items delivered on time and just as described on site
Perfect, will use again for sure
2022年8月3日
自発的なレビュー
simply swim からの回答
Hello Angela,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
simply swim からの回答
Hello Rosamund,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Stylish and functional
I was looking to replace my 'swim bag' because it was losing shape and the straps were not supportive. I have come late to swimming and this bag has ticked all the boxes - its supportive, roomy and stylish. It is packed up ready for me to walk to and from swimming and holds all the gear I need. The only extra would be smaller pockets inside the bag as its a long reach down for my glasses case and comb!
2022年5月20日
自発的なレビュー
simply swim からの回答
Hello Karole,
Thank you for your review.
We couldnt agree more about the Adult Team III Backpack, it is a great swim bag.
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Exchanged swimsuit without any…
Exchanged swimsuit without any problems. Fits nicely and happy with price. Will use again
2022年5月20日
自発的なレビュー
simply swim からの回答
Hello Carol,
Thank you for your review.
We are so glad to hear that you have had a good experience with us and our customer services team, and that your exchange was successful.
We really appreciate your feedback and look forward to your next order.
Thanks again,
The Simply Swim Team
Good service and great communication…
Good service and great communication (telephone call) when one of the costumes that we ordered was unavailable.
2022年5月19日
自発的なレビュー
simply swim からの回答
Hello Florence,
Thank you for your review.
We are so glad to hear that you have had a good experience with us and our customer services team. We really appreciate your feedback and look forward to your next order.
Thanks again,
The Simply Swim Team
Jammers were as described
Jammers were as described. Delivered in the manner I’d expect.
1st class job all round.
2022年5月19日
自発的なレビュー
simply swim からの回答
Hello Lee,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Can't trust stock levels or dispatch notification
Ordered a swimming fin for a last minute holiday so paid extra for next day shipping. Received a dispatch notification the next day to say the item had been shipped with tracking number included and then received a message to call them towards the end of the day. After several attempts at phoning back and held in call centre queue without success (they hang you up after each 5 minute wait) we are now in the next day and I find out they never had the item in stock and a dispatch notification does not, in fact, mean the item dispatched but only a label was printed... Disappointed to say the least. Would not use again. Stock levels cannot be trusted and internal communication clearly needs work as dispatch notifications are meaningless.
2022年4月13日
自発的なレビュー
simply swim からの回答
Hello,
We understand its frustrating when stock levels are inaccurate and we work hard to ensure our website reflects the exact quantity that we have in our warehouse, on this occasion we have had a stock discrepancy due to the popularity of the item you had ordered and we would like to apologise for any inconvenience caused.
Labels are printed then the items are picked and packed, ready to be dispatched that same day. When errors in stock occur we endeavour to get in contact as soon as we recognise that we do not have the item available, we would like to assure you that every effort was made to contact you to offer an alternative, or process a refund.
We are sorry that you no longer feel able to shop with us.
All the best.
The Simply Swim Team
Never use this site again!
Returned a costume as advised on their website followed instructions and was given a reference by them - taken to same post office I always use and returned other items to Asos (eho received the return) yet Simply Swim advise me they have not received their return and have said there is nothing they can do about it! So I am £60 down and nothing to show for it ccustomer service is shocking do not order from this company unless uou intend to keep everything! Will NEVER ise again or recommend them!
2022年4月2日
自発的なレビュー
simply swim からの回答
Hello Nicola,
Sorry to hear you are unhappy with the service you have recieved.
Where returns have failed to reach us, it must be followed up with your chosen postal service for them to investigate further.
We sympathise and recognise this to be frustrating for both parties, however we are unable to proceed until you have had confirmation from the postal service that they have lost the item, or until we have recieved the return.
We have had many successful returns and exchanges, with satisfied customers.
We are sorry that you no longer feel able to shop with us.
All the best.
The Simply Swim Team
Customer service
I was extremely pleased with the customer service and the very prompt response to any questions asked , excellent in every way .
2022年2月26日
自発的なレビュー
simply swim からの回答
Hello Mr Dickinson,
Thank you for your review.
We are so glad to hear you have had a great experience with us and our customer services team. We really appreciate your feedback!
Thanks again,
The Simply Swim Team
Terrible company
Terrible company. They refused to pay for my return postage on an item that was misdescribed on their website. So I will end up paying £4 delivery for an item that cost £14.99 and an additional £4 to return it.
The fins were described as fitting size 6 to 8. We needed size 6. The length was accurate but they were so wide that they wouldn't stay on (my daugher's foot is not narrow at all). I can't imagine anybody has a size 6 foot that wide. I explained that they did not fit a size 6 as described and please could I return for free. They insisted I pay the return postage. I will not use them again for our swim club purchases. I was trying to support an independent company and expect better service.
I see there are other very similar reviews to mine on here. It's a shame as if they had simply apologised that the item wasn't as described and offered to pay the return postage I would have used them again. I've been in a similar position with other purchases in the past and issues have been dealt with with much more respect for the customer.
2021年11月12日
自発的なレビュー
simply swim からの回答
Hello Jodi,
Though we can understand that it's frustrating to find that the fins did not fit, the sizes recommended are in fact accurate with the manufacturers guidelines and would still be suitable for many other customers.
We are sorry that you are unhappy with the service you have received and would like to reiterate that you can choose to return your item through any means that is best for you, but to use the returns label generated will cost £4 as per the returns policy.
We have had many successful returns and exchanges, with satisfied customers.
We are sorry that you no longer feel able to shop with us.
All the best.
The Simply Swim Team
Business under pressure i think.
Lockdown seems to have not only affected the bottom line at SimplySwim Reading ( RG1 8NQ) but their honesty in trading. I strongly suggest to any customers of Simply Swim to open all the packages that comes through to check the state of their order(s). I strongly recommend videoing the opening of your order(s) and the state of any returns before repackaging so that no “tricks” can be played to relieve you of your hard earned money.
We ordered 2 racing swim suits, kept one in the bigger size and since it fitted we did NOT bother opening the other package containing the smaller size swim suit. It was returned according to their policy, and a few days later was told it was not fit for resale as it appeared soiled by either deodorant or body lotion. The images sent to us as proof, in my opinion, clearly show that it is NOT the same race suit: the inside of the returned one is blue and the inside of the kept swim suit is grey.(I wish i could insert the images in this review but it seems impossible). They claim it was the lighting. As it is their words against ours, we lost £265!!
Simply Swim, you will NEVER AGAIN have our trust hence our business.
I will now proceed to write to TradingStandards UK.
2021年11月1日
自発的なレビュー
simply swim からの回答
Hello Clode,
Unfortunately we cannot agree with your review and refute any suggestion of our honesty.
We thoroughly inspect all of our products before they leave the warehouse, especially race suits that are always checked by two separate people before they leave us.
As per any order, its always best to inspect your package upon arrival in case there has been any damage in transit, then report any damages or problems immediately after opening your package. The race suit was returned with marks on it making it unsuitable for resale.
The photo we sent you is of the suit you returned (Arena simply do not make another suit with a different colour inner so any difference in colour IS due to the lighting/flash used to take the picture). We never like having to refuse a return but on occasion we have to do so when the item is not able to be resold.
We have had many successful exchanges and returns of products, with satisfied customers, as you would expect with clothing that cannot be tried for size until it is received.
We are sorry that you no longer feel able to shop with us.
The Simply Swim Team
Fantastic service!
Fantastic service!! Delivery within less than a day. Ordered new race suit for my daughter and wow arrived in super fast time! Thank you very much! Will definitely order from you again !
2021年10月28日
自発的なレビュー
simply swim からの回答
Hello Karen,
Thank you for your review.
We are so glad you have enjoyed your experience with us and we look forward to your next order!
Thanks again,
The Simply Swim Team
Purchased some new Google’s all as in…
Purchased some new Google’s all as in order and effective delivery
2021年10月16日
自発的なレビュー
simply swim からの回答
Hello Jessy,
Thank you for taking the time to leave us a 5* review!
We are delighted to hear that you are happy with your new goggles.
All the best,
Simply Swim Team
My one stop swim shop
My one stop swim shop, always have everything I need and delivery is quick and free.
2021年8月16日
自発的なレビュー
I would give it 0 stars if I could…
I would give it 0 stars if I could haven’t received my order one week later after paying for next day have sent x4 emails have called endlessly. Keep getting through to the swim line and the shop who claim to be an online store never pick up . I still don’t have my order or the correct tracking or an acknowledgment for my order it’s a fraud company and
2021年8月3日
自発的なレビュー
Good range and prices and delivery was…
Good range and prices and delivery was quick.
2021年6月25日
自発的なレビュー
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