Beautiful pyjamas, loved the colour and material and they were delivered very quickly but I am disappointed with the sizing which I found too big and had to exchange. I like my pjs to be oversized but... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Delivery was so fast -next day ! Items beautifully boxed n wrapped -Ive bought 3 coats from this company now -in black ,cream n burgundy -to find coats,in 100% wool with that shape n finish is excep... もっと見る
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Pleasantly surprised by the quality and fit of the cardigans and trousers i bought. However, the length of the trousers is longer than anything I've ever tried on! The effort of getting them taken up... もっと見る
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Very efficient service Ordered products at 3pm they were on my doorstep next day by 11 am Was given notification of order and deliver Products were well packaged excellent quality Service could n... もっと見る
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企業情報
当該企業による記述
Sinead Keary The Label is an Irish fashion brand, founded in 2020 by Personal Shopper and Designer Sinead Keary. The first collection came to life after 12 years of working in luxury retail and with hundreds of personal shopping clients who repeatedly expressed that they had a wardrobe full of clothes and nothing to wear. Sinead set about designing a collection of luxury essentials to help in forming the foundations of a capsule wardrobe collection to act like pieces of a jigsaw puzzle, enabling women to make better sense of their wardrobe. Sinead Keary The Label is now a leading design house for timeless luxury fashion essentials which have been thoughtfully created to empower women to feel stylish and confident with every outfit. Minimalism, femininity, fine fabrics and perfect fit are all essential components to the label collection.
連絡先
アイルランド
- sineadkeary.com
4.3
優良
344件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They have my item and my money. Daylight robbery
I sent an item back requesting an exchange. I paid for tracking on this. Item has been returned and I’ve had no acknowledgment that’s the items been received and no communication regarding the return. I’ve emailed, DM’d, publicly commented on their socials and I’ve heard nothing back. They have my item and my money. I’d appreciate a reply back and the exchange I asked for or I’ll be going further about this. They are supposed to be a luxury brand and there is nothing luxury about the customer service. It’s appalling. Quick enough to comment and like influencers posts but ignoring their own paying customers emails and messages. Shocking
2026年1月12日
自発的なレビュー
Sineadkeary からの回答
We are so sorry for the delay and the frustration this has caused. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication regarding your returned item.
Please email us directly at hello@sineadkeary.com
with your order details, and our team will ensure your exchange is processed immediately. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Non existent customer service
I received an item as a Christmas gift that didn’t fit and attempted to return it for a credit note. The online returns system wouldn’t recognise the order details, so I submitted the information manually as instructed on 29th Dec. I received an automated response saying someone would be in touch, but no one ever contacted me.
I followed up multiple times with customer service and received no response. Because the return was never approved, the return window has now passed and I’m left with an item I can’t use. This was my first experience with this brand, and it will be my last.
2026年1月15日
自発的なレビュー
Sineadkeary からの回答
We’re very sorry for the frustration and disappointment caused by your experience. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication regarding your return.
Please reach out to us directly at hello@sineadkeary.com
with your order details, and our team will do everything possible to resolve this for you. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Sineadkeary からの回答
Thank you for your kind words!
Emailed customer service several times…
Emailed customer service several times and question was and still is ignored.
2025年12月29日
Sineadkeary からの回答
We’re very sorry that your messages have gone unanswered. This is not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please contact us directly at hello@sineadkeary.com
with your details so we can resolve your query as quickly as possible. We truly value our customers and appreciate the chance to make this right.
Kind regards,
The Sinead Keary Team
The worst service!
Bought a top at 30% off, top was too small. Went to return it & they only allow to put the amount back on a gift card because it was a final sale product....yet the top is now 50% off on their website so it obviously wasnt final sale! Have had no response from customer service in over 2 weeks despite numerous emails. Appalling customer service. Still dont know where I stand
2025年12月29日
Sineadkeary からの回答
Thank you for your feedback, and we’re very sorry for the frustration caused.
Please email us at hello@sineadkeary.com
with your order details, and our team will review your case and work with you to resolve this. We truly value our customers and want to make this right.
Kind regards,
The Sinead Keary Team
I sent item back as it was too small,I…
I sent item back as it was too small,I emailed enquiring about my refund sent on details yet no response
2025年12月29日
Sineadkeary からの回答
We’re very sorry for the delay and lack of response regarding your returned item. This is not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please email us directly at hello@sineadkeary.com
with your order details, and our team will ensure your refund is processed as quickly as possible. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Unbelievable service ….
Unbelievable service ….. thank you so much …. Everyone adores your clothes on me
Thank you
Nan
2025年12月29日
Sineadkeary からの回答
Thank you so much for your kind words! We’re thrilled to hear you and everyone around you are enjoying your pieces. Your support means the world to us!
Sineadkeary からの回答
Such kind words, thank you!
Quick delivery and beautifully wrapped..
2025年12月29日
Sineadkeary からの回答
Delighted you love your pieces, your support means everything.
Sineadkeary からの回答
Thank you, we hope you love styling it!
Absolutely delighted with all my…
Absolutely delighted with all my purchases, as a curvy lady I wasn’t sure about the sizes but they are amazing!! Everything fitted beautifully and I am just sorry I have never ordered before!!! My new obsession
2025年12月30日
Sineadkeary からの回答
Thank you for your support!
Quick delivery & great quality!
Really speedy delivery which I was very grateful for as I had left planning my Christmas outfit to the last minute!
Great quality, delighted with my items. Thank you.x
2025年12月29日
Sineadkeary からの回答
Thank you so much for your lovely feedback! We’re thrilled your items arrived in time and that you’re delighted with them. Enjoy your outfit!
Sineadkeary からの回答
Thank you so much! We’re delighted you’re happy with the quality and delivery!
Sineadkeary からの回答
Your support means everything!
Lovely company to buy from
Lovely company to buy from. Beautiful clothes. My only complaint about tops is, they are not suited for tall women tops very short.
2025年12月29日
Sineadkeary からの回答
Thank you so much for your kind words! We’re delighted you love our clothes. We really appreciate your feedback regarding the length of our tops and will take it on board as we continue to improve our designs.
Beautiful product and loved the packaging
Beautiful product and loved the packaging. The design and colours are gorgeous 😍
2025年12月29日
Sineadkeary からの回答
Thank you so much! We’re thrilled you love the design, colours, and packaging, your kind words mean a lot to us!
Excellent service
Excellent service, super fast delivery, item was quite oversized & I sized down. So I’d be an 10 and I sized down to an 8 which is still roomy. But lovely item. Perfect for casual work days
2025年12月29日
Sineadkeary からの回答
Thank you for your feedback! We’re delighted you love your item. We also appreciate your note on sizing, it’s very helpful for other customers.
Great quality pj's and they wash really…
Great quality pj's and they wash really well. Delighted with them.
2025年12月29日
Sineadkeary からの回答
Thank you, we hope you love them!
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