The company can improve by providing the colour the customer thought they were getting and not a completely different colour. The hair is cheap and nasty. Also, their returns policy specifically say... ãã£ãšèŠã
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Overall, the experience in shopping with this company was not bad. I received the extensions within a reasonable amount of time. However, the product itself is terrible. The fine extensions are SO fin... ãã£ãšèŠã
Game changer! After three children and turning 40 my hair and confidence has been disappearing rapidly. Iâve tried vitamin, collagen and nothing really noticeably helps but my halo has transformed my... ãã£ãšèŠã
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Sitting Pretty Halo Hair extensions exceeded my expectations! The hair quality is amazing and the color blend of the light brown/medium brown blend of 4/6 matches my foiled, highlighted hair. Iâll be... ãã£ãšèŠã
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Sitting Pretty - Halo Hair Extensions ã«ã€ããŠ
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A note from our CEO: "I want to acknowledge some of the negative reviews we received earlier this year. I won't shy away from saying some of these criticisms are indeed justified, and I want to address them upfront.
In the last 12 months (particularly during 2022) we encountered issues around the clarity of communication concerning customs fees for international shipments. Some local tax authorities necessitate customs and duties payments (VAT) to import products into their respective countries. As an importer, you can either pay directly to the tax authority, pay to the delivery company (and they'll pay the tax authority), or pay us during the checkout process (and we'll pay the tax authority). Regardless, customs fees are an inevitable part of the process. Despite our attempts to clearly communicate this on our shipping page and cart, it appears this hasn't been as clear as we'd hoped, leading to discomfort among many. For this, I sincerely apologise.
What matters now is how we are working on this issue. We are actively finding ways to ensure that the customs fees don't spring up as unwelcome surprises.
Furthermore, we've revitalized our customer service department. We have dedicated and passionate customer service team who work full-time (around the clock) to ensure every query is answered, with an impressive goal of replying to all tickets within an hour. In fact, most tickets are currently answered within just five minutes.
We have just finished setting up a new warehouse in UK, to put us closer to our customers and make it easier to provide excellent service, with fast shipping and simplified exchanges. And we are working on our next location in Canada
Your feedback, both praise and criticism, is invaluable. It not only keeps us grounded but also provides insights into where we can improve. Rest assured, I have personally responded to all 16 reviews here on TrustPilot. This open dialogue enables us to do better by you, our valued customers.
Please remember this - we are a small but committed team, pouring our hearts and souls into making Sitting Pretty not just a good, but a great small business that prioritizes an exceptional customer experience.
Thank you for your understanding and continued support. I will leave this note here until we have resolved all the aforementioned issues."
--------Sitting Pretty is a leading beauty brand that turns your thin hair woes into a thing of the past with its revolutionary halo hair extensions. With firsthand experience of the hair extension struggle, we set out on a mission to solve the global "thin hair" problem, offering an unparalleled opportunity for all women to ditch bad hair days and feel their best every day.
Our story began with a love-hate relationship with hair extensions. As we navigated the hair care world, we witnessed many women grappling with the same issues â a relentless quest for volume and length often accompanied by significant damage to their natural hair. We decided to find an innovative solution to this persistent issue, enabling every woman to step into their dream hair look without any compromise or hassle.
Our answer was a game-changer: a 360-degree solution that transforms thin hair into lush, natural-looking, thick hair that feels as good as it looks. While there might not have been townspeople cheering us on, there was an abundance of women - friends, celebrities, models, hairstylists, and everyday beauties - rejoicing at finally achieving the hair they desired without any compromise.
At Sitting Pretty, we believe in the power of hair to elevate your confidence. Even on your most casual days, if your hair looks fantastic, you feel fantastic. This philosophy was the foundation of our Sitting Pretty halo hair extensions and continues to inspire us today. We are here to spread the good hair days, helping you feel your best on any occasion.
Our mission is simple: to solve the thin hair problem once and for all with our low-maintenance halo hair extensions. We want to elevate your natural beauty and help you to be your best self - turned up a notch.
Our halo extensions are a masterpiece of design and craftsmanship. Each one is handcrafted using natural 100% ProGrade Remy human hair to ensure the perfect match to your own hair. These low-maintenance extensions are easy to use and effortless to style. They won't damage your hair or break the bank in terms of upkeep. And with no need for numerous products or hours spent in front of the mirror, all you need is a halo-ready head (which is any) and perhaps a camera for those selfie-ready moments.
Furthermore, we offer a diverse range of halos. With three different weights, a multi-strand colouring system, and 17 colours available, you're guaranteed to find not just a halo hair extension that matches your natural hair but also one that embodies your dream hair. With Sitting Pretty, your dream hair is just a halo away.
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PO Box 7165, 6169, Shoalwater, ãªãŒã¹ãã©ãªã¢
- hello@sittingprettyhalohair.com
- sittingprettyhalohair.com
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Great experience I loved it!
2023幎9æ20æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey, gorgeous!
Thank you for sharing your love with us! ð We're absolutely thrilled to hear that you had a great experience.âš
If there's anything more we can do to make your experience even more enjoyable or if you ever want to chat or have questions, please know that we're just a message away!
Cheers to more incredible experiences and lovely moments!ð¥
Express service
I got colour matched within 2 minutes of emailing. The best customer service I've ever received and the product was just as exceptional, thankyou ð
2023幎8æ30æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey there, Stacy! Cheers to your fantastic review! ð¥ I'm thrilled to hear that our customer care team was quick to colour match you, making your experience a breeze. ð¥°
Your satisfaction is our top priority, and we're here to ensure you continue to enjoy exceptional products and service! If you have more questions or want to chat, don't hesitate to drop us a line. We're here for you, love!
Cheers to fabulous hair days and happy moments!âš
Sitting Pretty - Halo Hair Extensions ããã®åç
Hey there, Nikita!
Thank you so much for taking the time to leave us this enthusiastic 5-star review! ðð
Your encouragement really means the world to us. We're thrilled to hear that you're happy with your halo, and we promise to keep working hard to ensure you never regret it. ðªð
Thanks again for being a part of our wonderful community. xx ð
Here's to more fantastic experiences ahead! Cheers! ð¥âš
Honestly
Honestly. I donât remember buying anything. Thank you.
2023幎9æ25æ¥
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I would recommend Sitting Pretty halosâŠ
I would recommend Sitting Pretty halos for fine haired girls like myself. I've been suffering from Telogen Effluvium for 2 years, and I have always had a very tender scalp. I wanted more volume, so I got the 50 gram fine Light Brown + Medium Brown. I was SO happy to see the natural waves after I rinsed and let it air dry for the first time. I'm actually able to wear it this way because my hair is naturally curly and wavy mixed. I did the color match service and the color match is excellent. I had contacted customer service a couple times before my shipment came, and they were helpful and very responsive. This was my first halo I've ever purchased, and I'm glad I picked this one and would order again.
2023幎9æ4æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey, Jessica! Thank you from the bottom of our hearts for sharing your incredible journey with us! ð Your story is not only inspiring but a testament to the transformative power of our products.
We're so pleased to hear that our Light Brown + Medium Brown 4/6 halo has given you the desired volume and natural waves that make you feel confident and beautiful. Dealing with Telogen Effluvium and having a tender scalp is no small feat, and we're honoured to have been a part of your solution. ð
It's fantastic to know that our colour match was spot on for you and that your natural curls and waves blend seamlessly with our halo. Your happiness is our ultimate reward. ð¥
We're also thrilled that you found our customer service team helpful and responsive. We're here to assist you every step of the way and ensure your experience with us is exceptional.
Your support means the world to us, and your recommendation warms our hearts. We're excited to have you as part of our community, where we empower each other with confidence, style, and unforgettable experiences.
And by the way, did we mention that we're eternally grateful for your support? ð
If you ever need anything, have more questions, or just want to share your journey, please don't hesitate to reach out.
We can't wait to continue this beautiful hair journey with you!
Warmest wishesð
Loving this halo
Loving this halo! Colour match was perfect and the hair blends seamlessly after being trimmed by my hairdresser. Super comfy to wear all day as well
2023幎9æ24æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey Rachael! Oh, your review just made our day! ðð
We're absolutely thrilled to hear that you love your halo and that the colour match was spot on. It's fantastic to know that your hairdresser was able to trim it to perfection for you â they truly work their magic, don't they? âïžâš
And comfort is key! We're delighted that you find it super comfy for all-day wear. That's what we aim for â a beautiful, seamless, and comfortable experience. ð
If you ever need any tips or have questions about caring for your halo, just give us a shout. We're here to help!
Enjoy your gorgeous new look! ðââïž
Sitting Pretty - Halo Hair Extensions ããã®åç
Hey lovely! Thank you for sharing your experience with us! We're delighted you enjoyed our halo and feel "sitting pretty" with our products. ð
We're all about helping you look and feel your best; your satisfaction is our ultimate goal. ð
If you have any questions or need assistance, please don't hesitate to reach out.
You deserve the best, love, have a great day!ð¥ð
Best extensions on the market!
I love the sitting pretty halo hair extensions!! Real, human hair that you can style in any way! The quality is fantastic and super comfortable to wear. I use my halo extensions for volume and thicker hair and I get lots of compliments from people. I ordered a few years ago and the extensions havenât gone ratty nor have they shedded unlike other companies Iâve tried. Donât think twice about ordering them! Well done Sitting Pretty - keep up the good work â€ïž
2023幎9æ25æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hello, Anna!
Thank you so much for your absolutely wonderful 5-star review! ð We couldn't be happier to hear that you're head over heels for our Sitting Pretty halo hair extensions.
It's fantastic that you love the versatility of real human hair that allows you to style it just the way you want. We're all about helping you achieve your dream look with comfort and quality. Hearing that you use your halo extensions for volume and thicker hair and receive compliments warms our hearts â you're a true hair inspiration!
Your support and kind words mean the world to us! If you ever have more questions or need assistance, please don't hesitate to reach out. ð
Here's to many more years of fabulous hair days and confidence boosts!ð¥
Customer Service
I think the best part of the company is the customer service.. it was just fantastic. Almost instant replies, and so much help in regards to colour match (which was perfect). Thank you so much for giving me this confidence boost xx
2023幎9æ13æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey there, Chlo!
We can't thank you enough for this incredible 5-star review. ðð
We're thrilled to hear you had such a fantastic experience with our customer service team. Providing you with prompt and helpful assistance is our top priority, and it warms our hearts to know that you found it to be just that. ð¬ð
But most importantly, thank you for sharing how our halo has boosted your confidence. That's what it's all about, and your happiness means the world to us!
Rock that confidence, girl! ðð
We're here for you if you ever need anything else, whether it's advice, more products, or just a friendly chat.
Thanks again for being a part of our wonderful community. xx ð
I recently tried Halo Hair ExtensionsâŠ
I recently tried Halo Hair Extensions and I couldn't be happier with my experience. The quality of the hair is exceptional, and the customer service provided by the company is truly outstanding.
What sets Halo Hair Extensions apart from other brands is their incredible customer service. From the moment I reached out to inquire about their products, their team was prompt and helpful in addressing all my questions and concerns. They guided me in selecting the right shade and length for my hair, ensuring that I received the perfect match.
When my package arrived, I was pleasantly surprised by the attention to detail. The extensions were neatly packaged in a protective box to prevent any damage during transport. The set even came with different size wires that securely held the extensions in place without causing any discomfort. It was incredibly easy to install, even for someone like me who is new to hair extensions.
I have been wearing Halo Hair Extensions for a few weeks now, and they have exceeded my expectations. The quality has remained impeccable, and I receive compliments on my hair wherever I go. Moreover, their customer service has continued to impress me. They follow up to ensure that I am satisfied with my purchase and offer tips and tricks for maintaining the extensions.
In conclusion, I wholeheartedly recommend Halo Hair Extensions to anyone looking for high-quality extensions and exceptional customer service. With their top-notch hair quality and their commitment to customer satisfaction, they have earned my trust as a loyal customer. Give them a try, and I'm sure you won't be disappointed!
2023幎9æ25æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey Sandy! Thank you so much for taking the time to share your wonderful five-star review! We're thrilled to hear about your exceptional experience and how our products have positively impacted your hair journey. ð
Your kind words about the quality of our hair and the outstanding customer service we provide truly warm our hearts. We believe that every customer deserves the best, and we're delighted that we could assist you in finding the perfect shade and length for your hair. ððŒââïž
It's fantastic to hear that you've been receiving compliments on your hair with our extensions, and we're even more delighted that our ongoing support has continued to impress you. We're here to empower you with confidence, style, and unforgettable experiences, and we're thrilled to have you as a part of our community. ð
Your loyalty and support mean the world to us, and we're eternally grateful for your trust in Halo Hair Extensions. We can't wait to continue serving and assisting you on your hair journey. If you ever have more questions or need further assistance, please don't hesitate to reach out.
We can create a community about empowering each other with confidence, style, and unforgettable experiences. Oh, and did we mention that we're eternally grateful for your support? ð
Stay amazing!ð
This has been my go-to brand for haloâŠ
This has been my go-to brand for halo extensions. They are by far the most comfortable and I love the color selection. Thank you for creating these! Iâm forever a customer!
2023幎9æ24æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hello there, Sandra!
Wow, what an incredible review! ð We can't thank you enough for making us your go-to brand for halo extensions. It's customers like you that keep us inspired and motivated.
We're delighted to hear that our extensions are your top choice and the most comfortable. Comfort is key when it comes to beauty, right? And we're thrilled that you've found your perfect colour match!
We're truly grateful for your ongoing support and are here to serve you for as long as you have us. If you ever need assistance, have questions, or simply want to chat, please don't hesitate to reach out. We're here to ensure you continue having a fabulous experience with us. ð
Here's to many more fantastic hair days ahead!ð¥
This the best products for hair
2023幎9æ24æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey there, Samar!
I just had to drop you a virtual hug for this fantastic 5-star review! ð€ Your kind words have made our day. We're all about making you feel like the fabulous superstar you are!
If you ever want to chat, have questions, or share more hair adventures, know that we're here, ready to make your experience even more incredible.
Have a wonderful day, love! ð
Very good quality and fits perfectlyâŠ
Very good quality and fits perfectly with my hair !!
2023幎9æ24æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey Mariane! A big shoutout to you for this awesome 5-star review! ðð
We're thrilled to hear that you love the quality of our halo and that it fits perfectly with your locks. It's music to our ears when our customers are happy and satisfied. ððââïž
Don't hesitate to reach out if you need anything else or have any questions. We're here to ensure you continue having the best experience with us!
Thanks again for your support and being part of our fabulous community. ð
Wishing you a beautiful day! âš
Choosing the right shade so easy
I think that what really makes Sitting Pretty so unique is the ease of being able to buy a product that, normally, must be done physically. I loved the process of choosing the right product. I have never bought hair extensions online; I have always physically gone to the store to find the right shade. However, the quiz and the attention, through photos, of the experts made the product that came to me exactly the same color as my hair. It is also very easy to use and stays fixed in my head.
2023幎8æ25æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey there, fabulous!
I couldn't help but smile when I read your amazing 5-star review! ð It warms our hearts to know that we've made your first online hair extension purchase such a breeze. It's like having your very own virtual stylist, right?
We're absolutely thrilled that our quiz and the expert guidance through photos worked like a charm, delivering a perfect colour match. Your happiness is our top priority, and it's clear that we hit the mark!
If you have more questions or want to chat about hair (or anything else!), don't hesitate to reach out. We're here to ensure you continue having fantastic experiences with us.
Cheers to more great hair days!
Stay amazing!ð
hair quality is amazing !!
hair quality is amazing and super thick! so easy to use also. actual life saver
2023幎4æ12æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey there, superstar!
Wow, thank you for this fantastic 5-star review! ððââïž
We're over the moon to hear you love our halo's amazing quality and thickness! ðð
And we're absolutely thrilled that you find it super easy to use. Making your life a little easier is what we're all about, so hearing that we've been a lifesaver just warms our hearts! ðð
We're here for you if you ever need anything else or want to chat about hair tips. Keep rocking those gorgeous locks, and thanks a million for choosing us! ðâš
Cheers! x
I love to shop this store all theâŠlove to shop at Zaraâs
I love to shop this store all the clothing is so well set up and very roomy.
2023幎9æ16æ¥
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Everything was perfect
Everything was perfect when I went the workers were nice and it was super easy to find everything and checkout
2023幎9æ20æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey Sage! Thank you so much for sharing your positive experience with us! ð It's absolutely heartwarming to hear that everything was perfect for you.
If you have any other thoughts or questions, please don't hesitate to reach out. âš
Here's to more perfect experiences and memorable moments together! Have a wonderful day, love! ð
Sitting Pretty - Halo Hair Extensions ããã®åç
Hello there! Thanks for the fantastic review, Izabela!
Your appreciation for our communication truly warms our hearts! ð We believe in being there for you every step of the way!
Please feel free to shoot us a message if you have questions and if there's anything else I can help you with ð
Hope your day is as lovely as you are! ð
Love my new halo!!!!
The colour match was perfect.
I received my order in just 5 days.
Theyâre the easiest extensions to put in hair imaginable.
They look incredibly natural.
Theyâre so comfortable Iâll wear them daily.
I think theyâll look amazing but havenât seen my stylist yet to cut them to match my hair.
Thanks, Sitting Pretty. Very excited about my halo!!
Cynthia
2023幎9æ20æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey Cynthia,
Oh, wow! ð Thank you so much for this amazing 5-star review! ð
I'm thrilled to hear that you're absolutely loving your new halo. It's fantastic that the colour match was spot on â that's always such a relief, right? And getting your order in just five days? That's some speedy service! ððš
I'm so glad to hear that the extensions are easy to put in â convenience is key! ð And the fact that they look incredibly natural and feel comfortable enough for daily wear is music to our ears. ð¶ð
I'm sure your stylist will work their magic and make those extensions blend seamlessly with your hair. It's going to be a stunning transformation!
Thank you again, Cynthia, for choosing Sitting Pretty. We're just as excited as you are about your new halo and can't wait to see how fabulous it looks on you. If you ever need anything, don't hesitate to reach out. ðâš
Happy hair days ahead!
I decided to do a color match with #60 Platinum Blonde
I decided to do a color match with Sitting Pretty about 8pm and was not expecting to have a response until morning. To my surprise I had a response to my snapshots and a couple of choices for the color match. We chatted about the violets in my haircolor and potentially using a #20 cream blonde because of the warmer tones in my hair. An hour later I decided to send more snapshots of my hair in a brighter room and after reading the recommendations which were very thorough with an explanation as to why the specialist selected the hair color, we decided I could go with the #60 platinum blonde. I felt they answered all my questions and if there was any doubt they asked for more photos to confirm the decision. Best interaction and I would definitely recommend this service to anyone with questions about what color to purchase. I can hardly wait for it to arrive!
2023幎9æ18æ¥
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Sitting Pretty - Halo Hair Extensions ããã®åç
Hey Jen! Thank you so much for your fantastic 5-star review! ð
We're thrilled to hear that our team responded promptly, even when you weren't expecting it!
How you describe the conversation about your hair colour and the thorough recommendations is heartwarming. It's like having a personal stylist right at your fingertips, ensuring you make the perfect choice. ððŒââïž
We're delighted that all your questions were answered, and we made sure you felt confident in your decision. Your excitement about your upcoming order is contagious, and we can't wait for your new look to arrive! ð
Feel free to reach out if there's anything else you ever need or if you just want to chat about hair or anything else. We're here for you! Cheers to your upcoming fabulous look and many more delightful interactions!âš
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