Sixfootoak レビュー 

Sixfootoak からの回答

2025年12月16日

Thank you for sharing your concerns. We're truly sorry to hear how dissatisfied and upset you feel, and we take allegations like this very seriously.

We want to clarify that we do not knowingly sell counterfeit products, and we stand behind the items we ship. At the same time, we understand that when a product does not meet expectations, it can feel extremely frustrating - especially when the situation has already been stressful.

Regarding the refund: the option of a partial refund (60%) was offered in line with our resolution policy for cases where a full return is not completed or when alternative solutions are proposed to resolve the issue more quickly. This was not meant to dismiss your concern, but rather to offer an immediate path toward. That said, we recognize that this outcome was not acceptable to you.

If you believe the item you received is not authentic, we are still willing to review any supporting documentation or verification you may have (for example, an authentication report or clear photos of specific details). We are also prepared to fully cooperate with your payment provider should you choose to proceed through a formal dispute, so the matter can be reviewed independently and fairly.

Our intention has never been to mislead or take advantage of you, and we regret that your experience led you to feel this way. We remain open to resolving this through the appropriate channel and encourage you to let us know how you would like to proceed.

Sixfootoak からの回答

2025年12月16日

Thank you for your message. We understand how upset and frustrated you are, and we're very sorry that the mixed wording between platform has caused you to feel mislead. That is not what we intended, and we appreciate the opportunity to clarify this clearly and directly.

Please allow us to address your concerns point by point, without contradiction:

1. About PayPal vs. credit card
Although you entered your credit card ending in 8044, the payment was processed through our payment processor's gateway, which routes some card transaction through PayPal's backend system without requiring you to have or use a PayPal account. This is why PayPal appears in the process even though you personally did not log in to or use PayPal.

To be absolutely clear:
- You did use a credit card
- The card details (ending 8044) are correct
- The transaction is still governed by the payment processor that currently has restrictions in place

2. About the Trustpilot message vs. email
You are correct that the wording was inconsistent, and we sincerely apologize for that. The Trustpilot response was written to reassure you that your case would be escalated and reviewed, not to contradict what was already explained via email. We understand how this came across as conflicting, and that is on us.

3. About escalation and refund
Thank you for confirming the last four digits (8044). This information has now been noted and attached to your case, and we are escalating it internally with the payment processor.

However, due to the current gateway limitation, we are still unable to manually push the refund ourselves. This is why the refund must be finalized through the card dispute process with your bank/card provider. Once that review is completed, the refund will be issued directly back to your card.

We want to be very clear about one thing:
- We are not refusing your refund.
- We are not trying to reroute you unnecessarily.
- We are constrained by the payment system handling the transaction.

4. About the product listing
Items may remain visible on the website while individual cases are under review. This does not affect or invalidate your claim, and it does not prevent your refund from being processed through the appropriate channel.

We understand that this situation has gone on far too long and that your trust has been impacted. While we cannot override the payment processor's controls, we will fully cooperate with your bank/card provider to ensure the refund is resolved correctly.

If you would like, we can also confirm:
- the transaction reference ID
- the processor handling the charge
- the exact dispute path your bank should see

Please know that we are taking this seriously, and we regret that the experience has escalated to this point.

Sixfootoak からの回答

2025年12月16日

Thank you for sharing your experience. We're genuinely sorry to hear how disappointed and upset you are - this is clearly not the experience anyone should have, and we understand why you feel frustrated.

We want to be very clear: we take claims regarding product quality and authenticity extremely seriously. What you've described - mismatched box, poor condition, and concerns about the product itself - is not what we aim to deliver, and we regret that this situation has caused you to lose trust in us.

At this stage, the most appropriate and secure way to resolve this fairly is through a formal review with your payment provider. An independent review ensures that all details (including product condition and delivery issue) are assessed properly and documented. We will fully cooperate with any investigation and provide all requested information to support a resolution.

If you have not already done so, you may also submit any photos or documentation you have (product, box, labels, etc.) as part of that process, as it helps speed up the review.

We truly regret that this experience has left you feeling this way and understand why you're upset. While we can't change what's already happened, we do want to see the matter resolved correctly and transparently.

Sixfootoak からの回答

2025年11月24日

Thank you for reaching out and sharing your concerns. I'm truly sorry to hear about the experience you've had - I completely understand how upsetting this situation must feel, and I want to assure you that we take your feedback very seriously.

Please know that we do not want any customer to feel unheard or unsupported. To help you properly and clarify any misunderstanding, could you please provide your order number along with a brief description of the issue you encountered with the item you received? Once we have these details, we will immediately review your case and ensure you receive the assistance you need.

Thank you for giving us the opportunity to look into this. We are here to help and genuinely want to resolve this matter for you.

Sixfootoak からの回答

2025年11月24日

Thank you very much for your kind feedback. We're glad to hear that our communication met your expectations.

If there's ever anything else we can assist you with, we're always here to help.

Sixfootoak からの回答

2025年11月14日

I'm really sorry to hear that you and your daughter had such a disappointing experience - that's the opposite of what we want for any customer, and I can understand how frustrating it must feel when the size isn't right and you're worried about making things even worse.

I do want to clear up one important point: whenever a shoe doesn't fir, we always work directly with the customer to find a reasonable, workable solution. You're never expected to just "live with" a bad fit. We take these cases seriously, and our team normally handles sizing issues quickly so that the customer gets something they can actually wear and enjoy.

As for the quality concerns, I hear you - if something feels off, that immediately breaks trust. Every pair we send out comes from our partnered manufacturers, and if anything looks different from what you expected, we genuinely want to know so we can follow up with our warehouse and prevent issues for others.

If you're open to it, I'd really appreciate the chance to take another look at your order details and photos so we can understand exactly what happened and address it properly. My goal is to make sure you feel heard and supported, not stuck.

Whenever you're ready, just reply here - I'm here to help you sort this out.

Sixfootoak からの回答

2025年11月13日

Thank you for taking the time to share your feedback. I'm truly sorry that your experience with us felt disappointing - that's never what we want for any customer.

Our return policy is designed to clarify which situations qualify for a return, and which require the customer to cover certain costs. But I understand that, from your point of view, the process felt confusing and unhelpful, and I'm genuinely sorry it came across that way.

If there's anything still unresolved or anything we can do to make this situation clearer or smoother for you, please let us know - I'm here to help, and I'd like to make things right where possible.

Thank you again for your feedback. It truly helps us improve.

Sixfootoak からの回答

2025年11月15日 に更新

I'm really sorry you've been waiting this long - when an order doesn't ship after weeks, it's completely understandable to fee frustrated and concerned. You shouldn't be left without answers.

Let's get this figured out right away.

Could you please send me one of the following so I can check the exact status for you:
- your order number,
- your tracking number, or
- the name and email you used at checkout

Once I have that, I'll look up your order directly and get you a clear update so you know exactly what's going on - no more guessing

I'm here to help you get this sorted.

Sixfootoak からの回答

2025年11月13日

I'm really sorry to hear that this experience left you feeling so disappointed - I can imagine how frustrating it must be when something doesn't match the expectations you had. Thank you for taking the time to let us know; feedback like yours is something we take very seriously.

I'd really like to take a closer look at what happened with your order so we can understand the issue clearly and make things right for you. When you have a moment, could you share a couple photos of the shoes you received, including the areas that feel off to you? This will help us check the details carefully and guide you with the best next step.

I'm here to support you, and I'll make sure you're not handling this alone.

Sixfootoak からの回答

2025年11月13日

I'm really sorry to hear that you're feeling this way about your order - I can understand how upsetting it must be when something doesn't match the expectations you had. Thank you for taking a moment to let us know; situations like this are something we take very seriously.

I'd like to look into this closely for you and verify the details of the pair you received. When you have a moment, could you share a few photos of the shoes, including the label and any areas that feel concerning to you? This will help us review everything carefully and guide you with the best next step.

I'm here to support you through this, and you won't be handling it alone.

Sixfootoak からの回答

2025年11月13日

Thank you for taking the time to share your experience - I can hear how exhausting and frustrating this whole situation has been for you, especially after already sending photos and going back and forth so many times. I'm really sorry it left you feeling this way; that's never the experience we want for anyone.

I'd like to take a closer look at what happened with your order so we can review everything properly on our end. When you have a moment, could you send over the photos you mentioned - including the color differences and any areas that concerned you? Having those details will help us understand exactly what you received and address the situation with clarity.

I'm here to support you and make sure your concerns are handled with care.

Sixfootoak からの回答

2025年11月13日

Thank you for taking the time to share what happened - I can hear just how upsetting and disappointing this experience has felt for you, especially when you were simply trying to find the right pair for your son. I'm truly sorry that things haven't gone smoothly so far, and I appreciate you letting us know.

I's really like to take a closer look at your order so we can understand exactly what happened with the size and review the details properly. When you have a moment, could you share a quick photo of the shoes you received along with the size label? This will help us check everything carefully and make sure we guide you in the right direction.

You're not alone in this - I'm here to support you and help clear things up step by step.

Sixfootoak からの回答

2025年11月14日 に更新

Thank you for reaching out and sharing what happened - I can hear how upsetting this has been for you, and I'm really sorry your experience felt this stressful. No one should feel ignored or misled when they're just trying to figure out what's going on with their order.

I know receiving something later than expected can already be frustrating, and feeling unsure about the next step only adds to that. Our return policy can sometimes feel strict, especially when timing or shipping issues get in the way, but it isn't meant to create obstacles or make things harder for you. I'm here to help clear things up and support you through this properly.

If you could share your order number with me, I'll take a closer look right away and make sure you get clear, accurate information - no runaround, no confusion. You deserve that.

I'm here and ready to hep you sort this out.

Sixfootoak からの回答

2025年11月14日

Thank you for taking the time to write in - I can tell how disappointed and frustrated you are, and I'm truly sorry that this experience with us has felt so difficult. Buying something for your son and having it not fit is already a letdown, and feeling unheard afterward only makes it worse. You deserved clearer communication and a smoother experience from the start.

Our sizing guidance is meant to help customers avoid exactly this kind of situation, but that doesn't change how inconvenient this ended up for you. I'm genuinely sorry that our support so far made you feel pushed aside rather than helped.

If you're open to it, I'd really like to take a closer look and make sure your case is handles properly. Could you please share your order number so I can review everything directly? I want to give you accurate information and help you find a way forward that feels fair and respectful.

I'm here to help, and I appreciate you giving us the change to make things right.

Sixfootoak からの回答

2025年11月14日

I'm really sorry to hear that this is how you feel - I can imagine how upsetting it must be to receive something and immediately worry that it isn't what you expected. Tha kind of frustration is completely understandable, and you deserve clarity, not stress.

I do want to reassure you that all of our items come directly from trusted suppliers, and we take authenticity very seriously. If something looks off to you in any way, I'd really like to take a closer look so we can understand exactly what happened.

When you have a moment, could you share your order number and a quick photo of the pair you received? That will help me review the details right away and give you clear answers without any guesswork.

I'm here to get this sorted for you and make sure you feel properly supported.

Sixfootoak からの回答

2025年11月14日

I'm really sorry to hear what your boyfriend received - getting a pair that looks used would frustrate anyone, and I completely understand why you're upset. That's absolutely not the condition we ever want a customer to experience, and you deserve a clear answer on this.

Before I look into this further, could you please share the order number and a couple of photos of the shoes as they arrived? That will help me check what happened and make sure the situation is handled properly and quickly.

I'm here to sort this out for you both and make sure you feel genuinely taken care of.

Sixfootoak からの回答

2025年11月14日

I'm really sorry this is the experience you're having - feeling like your order isn't arriving and not knowing what's going on is incredibly stressful, and you shouldn't have to sit with that kind of worry.

I want to look into this right away and make sure you get clear updates. Could you share your order number when you get a moment? Once I have that, I can check the status directly and give you accurate information so you're not left guessing.

I'm here to help you get to the bottom of this and make sure you feel supported every step of the way.

Sixfootoak からの回答

2025年11月14日

Thank you for speaking up - I can hear how frustrated you are, and I'm really sorry this has become such a stressful experience for you. When you order something, you expect it to match what you paid for, and feeling unsure about the product is understandably upsetting.

I do want to reassure you that we take product quality and authenticity very seriously. If anything about your item seems off, I'd really like the chance to take a closer look so we can understand exactly what happened and give you clear answers rather than leaving you feeling dismissed.

When you have a moment, could you share your order number and a couple of photos of the item you received? That will help me review everything directly and make sure you get accurate information without any guesswork.

I'm here to support you and sort this our properly.

Sixfootoak からの回答

2025年11月14日

I'm really sorry you're dealing with this - if something on the shoe looks incorrect, especially a logo, that would frustrate anyone. Thank you for telling us right away.

Before we move forward, I want to take a careful look so we can understand exactly what happened. Could you please send us s few clear photos of the pair you received - including the side view with the logo, the size tag inside the shoe, and the box label? Once we have those images, we can verify the issue with our warehouse and take the proper next steps for you.

I'm here and ready to sort this out as soon as your photos come in.

Sixfootoak からの回答

2025年11月14日

I'm really sorry this happened - getting a pair that doesn't match what you expected, especially for something as important as your son't first week of school, is incredibly disappointing. I completely understand why you're upset.

I want to take this seriously and get to the bottom of it for you. To do that, could you please send us a few clear photos of the shoes you received? If possible, include:
- the sides of the shoes where the logos should be.
- the inside size tag
- the box or shipping label

These images will help us verify exactly what went wrong and allow our warehouse team to review the issue properly.

Once we have the photos, we can move forward right away. I'm here to help you get this sorted as quickly as possible.