SIXT Slovenija レビュー 

When I placed an online reservation I deliberately selected the maximum deductible to keep the costs low.

At pick up, I did not knowingly upgrade this to an optional Basic Package. The employee did not clearly show the different protection options and their individual prices in the same transparant way as the online booking process.

ECC-Net and European consumer guidance for car rental emphasize that optional extras, especially additional insurance or protection products, should be clearly presented and priced so consumers can make an informed choice before signing.

I don’t believe this standard of transparancy has been met.

I contacted SIXT Slovenia to dispute the charge. Unfortunately, their response focused only on the fact that I signed the agreement, while my actual complaint about the lack of clear and transparent information was not properly addressed.

In my opinion, the sales process at pickup was misleading. I would strongly advise other customers to carefully check every additional charge on the tablet before signing, especially insurance or protection packages.

SIXT Ljubljana claims 77 euro damage on a car for small dent of 3 cm without paint scratch for which they do not have high resolution photos that it was not pre-existing at the time of the pick up (pick up was at 23;30 at night, black car and according to their own exterior dirty at the time). The report also has not high resolution photos that shows this dent (return outside of working hours). I have asked for evidence, this was ignored and bill was send. Do not rent here, they have a list of reviews showing customers with similar problems. I am currently in dispute with SIXT Ljubljana airport due to lack of any evidence.

Scammers. They will make up fake or old damage and try and charge you for it. Total headache

BEWARE.
Even if you buy insurance thru them like tire protection. You will be billed a LOSS OF USE FEE.
after spending all that money for their insurance they still screw you over.

I never write reviews but this was gross. Im pretty reasonable. I get if you have a major accident and you take out a car from their fleet to rent out …. but for a tire patch they charge you an entire day - even after you pay tire insurance.

And for scratches you have to check everything. They are more stringent than Toyota is with defects off the factory floor.

ANY small defect will be used against you. Any tiny scratch even under the car is fair game for them. Even the plastic inside the car.

I recently had a very disappointing experience with SIXT in Slovenia.

The issue concerns being charged for extremely minor signs of use – small scratches and normal wear in the luggage compartment. These are, in my view, completely insignificant and should be considered normal usage of a rental vehicle, not damage.

What is particularly important in this case is that the vehicle already showed clear signs of heavy prior use at the time of pickup. In particular, there was a large stain in the interior, which clearly demonstrates that the car was not in pristine condition when it was handed over to me. This strongly supports my position that the vehicle was already well used, and that the minor marks now being claimed as “damage” are consistent with normal wear and tear.

What is equally concerning is that my objections to the damage report have not been properly addressed. My comments were effectively ignored, which raises the question of why customers are asked to provide feedback if it is not taken into account in the handling of the case.

I am still waiting for clear documentation proving that these minor marks were not already present at the time of pickup. From my side, I documented the condition of the vehicle at handover, including existing signs of prior use, yet this has not been properly considered in the response.

Instead, the claim has simply been continued without engaging with the substance of my objection, which I find unacceptable.
I also do not understand how SIXT International can accept or endorse this type of business practice from SIXT Slovenia, where customers are charged for minor wear on a vehicle that was clearly already heavily used at the time of rental.

I hired my car two weeks ago in Portoroz Slovenia. I drove Skoda Octavia which was almost new, as such in great condition.
My contaxt was Emanuel- a great service, very clear explanation and good advices, for ex. To take some insurance more than just basic.
I have some experiences with other rent a car companies and in my opinion Sict is not so much different: every company is looking for every detail, every scratch, that is why one should always take at least the second level of insurance (as with the basic one you will pay all damages up until 1000 eur).
I also found a day lease very expensive, but is it everywhere almost the same for a short terms lease.
Emanuel for sure contributed a lot to an overall good experience.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
They are a bunch of con artists that will find the smallest minuscule mark and claim it is on the car you hired. They don’t supply date marked photos or show the registration number in the photos so there is no proof what vehicle it is on. Looking at their reviews it’s clear this is a standard practice scam they employ and the threatening emails they send are designed to get people to cough up to avoid the aggro. DO NOT PAY. An absolutely despicable company!

No surprises, SCAM COMPANY. This teaches me to read reviews before renting a car. They "find" "new" microscopic damages (in my case it was a >3cm door dent) that they cannot even prove in their own photos. Feel free to show me the dent on a photo they provided as supporting documentation of the damage. Of course a car body repair shop (probably the same for every case like this) will happily issue a bill for fixing any micro damage.

The case was forwarded to ecrcs . com, you can also file against them with gov. si - market inspectorate.
DO NOT PAY THEM, OF COURSE THEY WILL THREATHEN YOU WITH LEGAL CASES. Good luck with forwarding a 70euro case to any debt collection agency. I don't give a damn about being blacklisted and will not pay.

Oh, Sixt, don't bother with forwarding this comment to the Sixt Damage Department and the Country Manager. They are well aware of this case. Best regards!

The prices are reasonable and the car was pretty good (tire pressure was low 2 miles from pickup at airport). YOU MUST INSPECT THE CAR and point out EVERY TINY SCRATCH INSIDE AND OUT when picking up!! They do not mention anything about this but when you return the car they will go over it with incredible scrutiny. They charged me 350$ for tiny scuffs to interior trim and finish. Total SCAM to increase their rental profit.

Trying to scam me with made up damage claim. Damage was there prior and they are asking for money from me. Avoid at all costs this place is a scam.

SIXT franchise branch in Slovenia are SCAMMERS! They gave me a car with 20 pre-existing damages, scratches all over the place.
After the rental they went straight to the drivers side door, checked really close the inside of the door and "found" small scratch. Afterwards tried to quote me for 338 Eur damage claim (I didn't cause the super small scratch, and it was visible only if you know where to look and only form like 30 cm away).

They threatened to blacklist me, and start a legal action if I didn't pay up. Their customers service is non-existent.

I submitted my case with the European Car Rental Conciliation Service and Customers EU service. They answered me:

"Having carefully reviewed the information from both parties we are now in a position to offer our comments and observations. We understand that you seek for the charge for damage to be removed. We liaised with Sixt and due to the size and location of the damage, we requested that the charge is removed as we did not believe the damage was visible enough to be determined by you on collection, if it were present. Sixt agreed to remove the charge for damage and therefore you will no longer receive any requests for payment of that charge. We hope that the above can help to resolve your case to your satisfaction and we would like to thank you for bringing the matter to our attention. "

THIS IS A SISTEMATIC SCAM ATTEMT, MANY SIMILAR CASES ON TRUSTPILOT AND GOOGLE REVIEWS

Scam car rental agency that charges for phantom damage.
I picked up my car in SIXT Maribor and it already had small scratches reported on each of the front wheel rims.
I didn’t take any insurance since I have a travel insurance with a car rental add-on that is valid anywhere in the world.

When I returned the car, I was informed a small scratch (less than 5cm) was found on the rear rim and in a few days I received a damage report and an online link to settle it.

It has been my first phantom damage experience with car rentals and I am deeply disappointed by SIXT Maribor/Slovenija and will definitely never use the company again neither in Slovenia nor anywhere else.

We bought all the insurance cover they came up with. 2 days in we got a flat tyre. They told us we could not get the tyre fixed, they had to give us another car and so they swapped it for us in the next town we went to.
After the end of the rental we received an email from their Damage Department saying we owed them for the loss of rental on the days they kept the car off the road to get the tyre fixed. (3 days to fix a tyre??)
Any damage it seems will incur this charge, so even if you have paid for all insurance offered you will not be safe from this scam.
They threatened that if we don’t pay it they will blacklist us from Sixt internationally. As if we will ever rent from Sixt again. Still fighting this charge.

Upon renting the car there was a strong attempt to up sale unnecessary insurance. The attempt was borderline fear mongering and the attendant next to us shook her head in disapproval that we didn’t buy the insurance. lol. The strong up sale gave the impression we’d have trouble when checking the car back in.

The pre-check with the car attendant was sub-par without good direction. We took our own photos and video as we anticipated they would “find” new damage upon returning the car. (Re up sale attempt)

When i returned the car the attendant took the key and told me I was free to go. I walked a distance away to observe what would happen next. He then began to inspect the car and take pictures with his phone. I approached him and asked if he was finding damage. He said he had. I then produced images showing the damage existed during the pre-check. He was satisfied with this and ended his inspection. If I hadn’t watched and gone back I would have FOR SURE been charged for the damage that was not done by us.

Finally, I was charged for “2 extra days”, 32 eu. However, we didn’t keep the car longer than agreed upon and had it back on time.

Absolute scam artists running a legally protected extortion racket. If you rent from Sixt Ljubljana Downtown, expect to be charged for phantom damages.

When I picked up my car, they handed it to me completely wet. The agent did a 30-second walkaround, dismissed the need for a real inspection, and told me "it's new, no scratches." I babied the car during my trip and even returned it two days early.

Upon return, a different agent suddenly turned into a forensic investigator, spending 5 minutes meticulously hunting for absolutely anything to penalize me for. He eventually pointed out a microscopic, 2cm surface scuff on the clear coat. Even though the agent officially marked the vehicle as "EXTERIOR DIRTY" on my return receipt—which makes a conclusive visual inspection impossible—Sixt still sent me an automated bill for nearly €260, fraudulently inflating a tiny surface mark into "down to the primer" damage.

This is exactly how they farm damage fees: they hand you a wet, poorly prepped car so you can't see the existing wear-and-tear, and then hit your credit card for a massive repair bill when you return it.

They penalize careful customers who bring cars back early. Take photos of every single millimeter before you drive off, or better yet, rent from literally anyone else. Absolute clowns. Avoid at all costs.

⭐☆☆☆☆
AVOID SIXT Ljubljana: Damage claim issued after vehicle return

I reserved a VW Polo Automatic but was given a much more expensive Mercedes-Benz instead. The pickup process was extremely slow, and the return process was even more concerning.

The vehicle was not inspected in my presence when I returned it. After I had already left, I received a damage claim for nearly €300 for a scratch that I dispute.

My advice: photograph and film every part of the vehicle at pickup and return, and do not leave until the inspection has been completed in your presence.

Very poor & disappointing customer experience.

Sixt digged up a small less than 5cm scratch on the inside doorsill where people getting in or out of the car will step. I travel a lot and rent a lot of cars for both work and leisure and have never encountered anything like this before. It's just a way to rip off more money from the people renting cars. Last time I or my company will ever use Sixt.

Thy to bill you for small invisible scratch <5cm 300+Eur

Do NOT rent from Sixt Ljubljana! We were charged almost €600 for damage on the underside of the front bumper which we did not cause. The car itself already had 39 existing damages which shows that they are billing for damages that they don't fix!

When we disputed the charge, Sixt's response was threats of debt collection and global blacklisting. We escalated to the European Car Rental Conciliation Service and to our legal insurance. We paid in full to close the matter.

I checked other reviews and found numerous identical complaints with the same location of damage (front bumper underside), across both Sixt Slovenia and Sixt Croatia (same franchisee, Anticus d.o.o.).

Separately, the car (an Opel Corsa-E) failed to charge at multiple public charging points across Slovenia, all returning the same error indicating a communication failure with the vehicle. We have photos. Sixt never responded to this complaint.

AVOID renting from them, and if you must, make sure to film the entire vehicle including the underside at pickup and return.

As with many customers I can just add that I was also hit with a fraudulent claim ON THE UNDERSIDE OF THE CAR!!! had to pay 540 EUROs (and I was driving exclusively on highways).
I alerted my insurance company that it is a fraud issue and I will pass only information to the police in Slovenia - esp reading all the reviews on this page!