SkinCeuticals レビュー 

Worst Customer Service. I ordered $500 worth of products and was eligible for a $70 free Gift. The order came without the Gift. Contacted Customer service and the answer was that it's their "Policy" to not honor the free gift if you do not enter the Free Gift Code online. EVEN when you follow up and can prove you bought the products. HORRIBLE company to do any business with!!!

Criminal to be honest. My order never arrived. I checked the tracking link which said that it was being held at the DPD depot (for a month). When I checked with customer service, they said it had arrived and then have ignored every single follow up email I’ve sent. Absolutely atrocious service. No product and no refund. 100s of ££ lost.

Bonjour, j'ai découvert la marque Skinceuticals avec les sérum visage, anti-âge !
J'en suis très contente !!!
Les produits sont de grande efficacité.
L'équipe est au petit soin !

Same issue as a below user. Used to have no problem ordering with my subscribe and save option but now it has been three weeks since my last shipment was "confirmed" but they have gone dark, won't respond to outreach, and have not shipped my product. Will not be using anymore.

I previously ordered from the site with no issues. This time the shipment was not received by UPS and SKINCEUTICALS insisted it was on its way. Finally I called UPS and they informed me they had not received the package. When I called the company contact, a call center located in India, I could not get past the call center. The call centers calls to Skinsceuticals went unanswered and they were not authorized to refund my $200. I have now disputed their charges and will authorize UPS to investigate as well. It seems Skinsceuticals has been experiencing some sort of service issues in the last 7 months. Missing shipments are occurring globally. I doubt there is a mass conspiracy theft ring targeting Skinsceuticals. More like their business practices are collapsing. Please only buy from a local source if you must. Or try LaRoche Pose. Anything is better than wasting your time and money.

Metterei stelle negative se potessi, non acquistate mai da questi ciarlatani.
Azienda tremenda che prima ti fa fare ordini, poi li annulla (possibile che un’azienda che si professa di tale livello non sia consapevole del proprio magazzino??), per consolazione ti offre uno sconto che più basso di quello usato inizialmente (fa già ridere così) e infine ti ghosta con l'assistenza clienti.

I purchased the Skinceuticals Discoloration serum directly from Skinceuticals but the company will not allow this review to be posted on their site. I've tried twice. I started using the Skinceuticals Discoloration serum religiously with sunscreen from the first day it was received on December 19. It’s been over a month with no change at all. It’s done absolutely nothing for the spots. It’s like applying water. I find it shameful that so many dermatologists are endorsing this product and giving it credibility, when it makes not one iota of difference to the skin. I wish I’d paid attention to the reviews instead of the dermatologists. The product is $110 for 30 ml which after a month’s use is probably at 15 ml. I was advised by Skinceuticals to keep using the product for another 2 months to see results which would amount to another $110 or more. No thanks. Fool me once, shame on you. Fool me twice, shame on me. Believe the 1 star reviews because they’re true. If you’re not on a budget like I am and have $110 burning a hole in your pocket, go for it. But just remember that it’s $110 you’ll never get back. Do not waste your money.

DO NOT BUY on their au website. I made an order on the 9th Dec and the tracking showed that they sent it from VIC on the 11th of Dec, it arrived in Perth but somehow returned to VIC. And I am still waiting and today is the 30th of Dec. I tried to contact online customer service but got no replies at all. Now I wonder why the website had trouble using PayPal when I paid. I would claim a refund on PayPal otherwise.
MELBOURNE SOUTH EAST VIC • Wed 11 Dec, 7.46pm

Item processed at sorting facility,at MELBOURNE SOUTH EAST VIC,on Wed 11 Dec, 7.46pm
In transit to next facility

Thu 12 Dec, 5.29am

In transit to next facility,on Thu 12 Dec, 5.29am
Arrived at facility

WELSHPOOL WA • Sat 14 Dec, 4.09pm

Arrived at facility,at WELSHPOOL WA,on Sat 14 Dec, 4.09pm
Item processed at sorting facility

Boorna Wangkiny Mia (in Perth) WA • Mon 16 Dec, 12.13pm

Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Mon 16 Dec, 12.13pm

Item processed at sorting facility

Boorna Wangkiny Mia (in Perth) WA • Mon 16 Dec, 1.24pm

Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Mon 16 Dec, 1.24pm

In transit to next facility

Mon 16 Dec, 10.52pm

In transit to next facility,on Mon 16 Dec, 10.52pm
Arrived at facility

MELBOURNE VIC • Thu 19 Dec, 3.20pmtem processed at sorting facility

MELBOURNE VIC • Thu 19 Dec, 4.37pm

Item processed at sorting facility,at MELBOURNE VIC,on Thu 19 Dec, 4.37pm
In transit to next facility

Fri 20 Dec, 5.33am

In transit to next facility,on Fri 20 Dec, 5.33am
In transit to next facility

Fri 20 Dec, 5.50pm

In transit to next facility,on Fri 20 Dec, 5.50pm
In transit to next facility

Sat 21 Dec, 8.08am

In transit to next facility,on Sat 21 Dec, 8.08am
Arrived at facility

WELSHPOOL WA • Mon 23 Dec, 1.16pm

Arrived at facility,at WELSHPOOL WA,on Mon 23 Dec, 1.16pm
Item processed at sorting facility

Boorna Wangkiny Mia (in Perth) WA • Fri 27 Dec, 5.40am

Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Fri 27 Dec, 5.40am

In transit to next facility

Fri 27 Dec, 7.20pm
It is end of Dec now and I am still waiting for it. It is scam! Now I doubt the products they sell as well.

Title:

I am extremely disappointed with my recent experience with SkinCeuticals. I placed an order on December 22, 2024 (Order #SKC9714262), and to date, the products have not been shipped within the promised timeframe. This delay means I now run the very real risk of not receiving my order before I travel out of the country for several months. This leaves me with no choice but to simply accept the lack of on-time delivery and let my hard-earned money go to waste. These are expensive skincare products that require timely use, and the company’s inability to meet its commitments or provide solutions makes the entire experience even more frustrating.

Despite reaching out to customer service multiple times, I was met with the most unhelpful responses I have ever encountered.

The customer service team seems to be in place purely as a facade. They could not provide me with any updates on when my order will be shipped, nor were they able to cancel the order. To make matters worse, they informed me that they couldn’t escalate the issue either. Essentially, they are there to repeatedly state how they cannot help, which is baffling for a company that sells such high-priced products.

Given the cost of SkinCeuticals products, one would expect at least a basic level of customer service. Instead, I was left feeling as though I was gambling with my money by purchasing from them. Not being able to resolve such a fundamental issue leaves me questioning their commitment to their customers.

This experience has been incredibly frustrating and disappointing, and I would caution anyone considering a purchase from SkinCeuticals to be aware of the lack of support you might receive in case of an issue. For a brand that positions itself as a premium choice, the customer service is shockingly poor.

Really bad customer service. I tried contacting them regarding the missing order , atleast 20 times but it didn’t work. I also sent emails but no one replied. It’s like talking to a wall.

Terrible customer service. They lack knowledge of their policies and products. I spoke to two people and got different answers. Often, their claims on the website are misrepresentations of products. Unftuanely, the customer service is also insulting and dismissive. I no longer order products from them directly or use their clinic services.

Edit: The company finally contacted about the claimed to be missing return and offered refund. I’ve adjusted the rating from one star to three.
Do not buy from their website! I returned two products and they claimed they only received one and refunded only one product. They said they would open an investigation and would let me know but that’s the end of it, never heard from them again! I should read the reviews here first before I ordered. This company is a thief!

Believe the reviews, worst experience buying from them. If your package is lost they will never follow up or answer your calls. Service is non existing. They don’t respond my e mails or calls. Once the purchase is done whatever happens after they don’t care at all!

Terrible Service and Lack of Professionalism

I am deeply dissatisfied with the service received from SkinCeuticals/L’Oréal España regarding two recent orders made through their platform:
• Order from December 3, 2024
• Order from December 4, 2024

While the December 4 order was delivered, the December 3 order has yet to arrive, despite paying for express delivery for both.

This experience has been riddled with serious issues:
1. No Tracking Information: I never received any tracking number or updates on the status of my order.
2. Terrible Customer Service: The phone number provided in the chat (900 810 360) doesn’t work. After multiple attempts, I managed to contact another number (900 813 003), only to be told to call 918 370 661, where I was informed they don’t handle orders. This lack of clarity and accountability is unacceptable.
3. Poor Delivery Partner: The delivered order was left at a completely unrelated location (a kebab shop). For premium products at high prices, this is an absolute lack of respect for the customer.

As per Spanish consumer law (Real Decreto Legislativo 1/2007), companies must provide proper order tracking and an effective customer service channel. The failure to deliver as promised also constitutes a breach of my rights as a consumer.

I demand:
1. Immediate information on the status of my December 3 order.
2. A formal explanation for the lack of tracking and the difficulty in contacting customer service.
3. Compensation for the express delivery service I paid for and corrective measures to prevent such issues in the future.

Until these problems are resolved, I would not recommend SkinCeuticals. My experience has been nothing short of frustrating and unprofessional.

This will certainly be my last order. Beware if you value timely delivery and decent customer service!

DO NOT ORDER!!!
These guys do not deliver in time.
Zero cutomer care.
The delivery is so delayed, you regret choosing them.
Try get them from stockists other than these unprofessional people.

Online een serum besteld inmiddels 2 weken geleden. Een reactie via het contact formulier krijg je niet en ook telefonisch krijg ik niemand te spreken. Is toch bizar dat een customer service zo werkt? Of eigenlijk niet werkt.

I love SkinCeuticals products, but I do not recommend ordering through their website. This was my first time ordering online, and the customer service was terrible. I ordered a serum, but it still hasn’t arrived. I contacted customer service three times and received different answers each time, none of which resolved the issue. For such expensive products, I expected much better service. I strongly recommend buying their products from a dermatologist’s office or another trusted retailer instead of their website.

Awful for my first time experience with this company. I really don’t know
how they are still in business with all these negative reviews. I no longer trust them after I tried a sample and ordered that same product just to find that the one they send me is much lighter in color than the actual sample. I mean the difference is huge in color almost like it’s not the same product. I chatted with their customer service and they were so unprofessional the way they handled my concerns. Really ? this is how they treat their customers ? So disgusting. I do not trust them anymore. They can put their products where I think . There’s so many more companies that know how to actually handle a business and with better quality. Samples that don’t match their products… only clowns can pull that one out.

Ho effettuato due ordini e mi sono arrivati correttamente e rapidamente .
I prodotti sono ottimi , costano,ma fanno davvero la differenza
Io ho provato il siero con l’acido ferulico (pelle più luminosa meno discromie), il siero multi glycan (rimpolpa )e il contorno occhi advanced eye (lo uso da poco posso dire che idrata bene al momento ).
La texture è davvero bella , non hanno profumo e l’effetto con l’utilizzo costante si vede

I should have read the reviews before I spent 159$ for product I never received. UPS delivered the purchase to another location. I immediately contacted the company and ups. Customer service of this company told me that they won’t refund or send me another product till they contact ups. Back and forth for 10 days been this company and ups, today the company told me that they closed my claim because ups told them it was delivered. I sent them pictures of my place and the place it was delivered to. All they said sorry the claim is closed and if I want I can follow up with ups myself. They got the money and they are telling me to take it up with ups. What kind of the crappie customer service is this. As a company you are responsible to follow up with delivery company. So pretty much they took the money and didn’t care what happened next. DONT BUY THEIR PRODUCT, because if this is how they deal with their customers I m not sure if their claim about their product is true