Sky レビュー 845

By far the worst customer service team you will ever deal with. They have no idea what they are doing and all give different answers.

An absolute F ing disaster!!!! They give nothing to loyal customers... Only for the first year you get a deal and that's it.
Money making cartel👎👎👎👎👎

thieves... literally taking money from my account before any service has been offered

We are currently 1 full month waiting for sky to fix are Internet and still no joy very poor customer support just keep taking money

I was with sky for about 15 years last month I made a transfer to different broadband and cancelled my sky account and they still charging so I am double billing , can’t solve the issue for last 3 weeks nearly , every time I call they keep saying it be refunded in next couple of days , still no money refunded on my account, scammers , customer service is absolute joke , have no idea what they talking about AVOID AT ALL COST !!! NEVER going back !!!

After repeated calls to try and rectify my ongoing problem with an atrocious sky connection which stops, starts and impossible to watch a film without interruption, they still only come up with the ingenious idea of how to fix it, which was, "Oh, we will just reset it and talk you through the process." I explained to them that it was a connection problem with a bad Internet connection due to the geographical area I live in, but they keep insisting that a reset was all I needed. After having had my fill of excuses and rhetoric, I demanded that the sky system I had was not fit for purpose, and I requested that they put in a satellite dish, they said that they couldn't until my years contract was up and ready again for renewal. I am extremely disappointed with sky since I initially got it installed and before I renew any further contracts I shall be exploring other options! Be careful what you get installed for if you innocently get the wrong package deal in, you'll be stuck with your decision for a year with no hope of redress!!!

Terrible customer service, so hard to reach anyone , gives different information every time ,

I like the service but they make it unbelievably hard to downgrade or cancel the service. It makes me reluctant to upgrade my package in any way.

I contacted Sky Ireland today to arrange set up for TV & Broadband for a deal as a new customer. The Sky employee Mary was patient, professional, kind and a joy to deal with and she explained all the details during the process. Such a wonderful human being and a 5 star Sky employee who are very lucky to have her. Thank you Mary! Paul & Sinead.

No broadband for 3 weeks.
The worst experience ever.

Stay away from sky mobile. Shitest network ever! Calls drop all the time. Cant get through to people they cant get you either !It tells me my wife's phone number is no longer in existence sometimes when i ring her. Im sorry I signed up for 2 years . Just to get a S25 phone. I wish I hadn't. Went to europe. Mobile data shit ! STAY AWAY !!

Giving 1 as it is min.
Very pathetic customer and after sales service.
Works fine as long as no issues when problem appears no one bother about. I moved from 500Mbps to 1000Mbps and wifi router does not support the speed then why do they have the package? Took 2 weeks for a engineer to check signal and it is now more than 3 weeks no update from SKY on changing the wifi router which can support 100mbps.
My sincere advice- when you cannot support , dont sell just simple. Don't cheat people by promising something which you cannot provide.

Moved properties and had to have my internet moved to the new property.

Sky sent out a technician to assess the situation and decide where to run the cable. It was decided to go through the roof and then down into the hallway area where the router would be central. This was agreed to by myself and the technician Kevin (lovely chap). Unfortuantely Kevin could not get access to a neighbours property on the day in order to run the fibre cable so technicians would have to come back.

Cut to abut a week later when i was lying in bed only to receive a text that technicians would be there within a few minute, absolutely zero forewarning. i had to scramble to arrange access to the neighbours property and once this was done I spoke to the technicians to tell them what was agreed with the Kevin.

They would not hear any of it and insisted they could not go through the roof, despite the telephone line already following that path. They said they would instead go through the wall and the router could sit on a table in the corner of the dining room. I was not happy with it but was forced to accept it as we needed internet services at the house.

One technician drilled through the wall while the other was setting up a bracket outside. I believed he was going to nail the bracket into the masonary wall as that would be the most sensible. Instead this idiot nailed directly into the facia boards, which had been replaced a week earlier. The technician inside ran the cable through the wall and I believed he was going to run the cable to the spot that had been discussed, instead he clipped the cable and installed the ONT unit right where the cable came into the wall. he had discovered that there were additional plugpoints near my fridge so he decided to just plug it in there.

I asked where my router was now going to stand and was told it can stand on the fridge. At this point I just wanted them out my house so I accepted with a mental note tho contact Sky and get this cowboy installation sorted.

It has now been 2 months that Sky has been "investigating" and in the interim I have been paying full fibre prices for a wifi speed that barely gets above 40 mbs due to electical interference from the fridge. The extension plug for the router has to balance on another plug as these idiots failed to take into account the length of the router plug versus distance to plug point.

In summary Sky will damage your property, do a shocking installation, give you subpar performance and charge you for the privilege.

Absolute scammers.

Never buy 0 rights for consumers

All good

Just finished 12 months contract 500 mb fibre; never had any issues all good. I have left to eir as better deal overall but could rejoin in 12 months time.
Regards
Pawel

Very poor signal for both internet and mobile service. There is also an extra charge for the landline, which is disappointing. I would not sign a contract with this provider again

Totally messed my internet up when I exited within the 14 day cooling off period.

I mean this sincerely, Sky have the most unhelpful and rudest customer support team going. They do all they can to ensure you can't speak to an actual person and when you don't give up the will to live and get connected to an agent they are huffing and puffing hating speaking to you and after several minutes verifying your identity they say they can't help. I had an appointment for a broadband upgrade and they never came, never contacted me and now they can't provide equipment for my original set up because they say it wasn't upgraded!? The day my contract is up I'm out. They place no value on loyalty. I've been with them in excess of 20 years and this is how I've been treated. Loyalty is taken for granted and you are treated appallingly all the while receiving letters from them that they are increasing the costs. For what!? Because it's sure as hell not service nor support. Pathetic company just on the grab for more money and not in the business of minding customers and retaining their custom with adequate care and support.

I joined Sky last year broadband phone and tv. I decided to leave them this year for a better deal with Eir. What I didn't know is that Eir can take over broadband and phone but not the TV. Sky only emailed me a week before my contract would end. Which means they can get an extra month out of your TV subscription out of contract. Instead of letting one go to another company with all 3 services. Meanwhile lots of calls taking lots of time are made and promised call backs are not made. They also would not end the TV contract out of courtesy. A case for comreg one would think. I have written to them. Keep track when your contract ends and end your tv a month beforehand.

Sky has drained me. 17 years a customer. Customer service polite but not from this country, there are constant blanket statements with no resolution. Sky always valued customers. Good prices. But they quote me double the price as other providers.