Sky レビュー 25,259

I’ve closed my account with Lloyds down. I think you both lie. You’ve done nothing to help. Why don’t you just terminate my contract and send what I owe to a debt collector. That’s how bad you are

I switched to Sky three months ago under the promise of a cheaper rate and a full reimbursement of my previous provider's Early Termination Charge (ETC). Since then, it has been a cycle of broken promises, unauthorized changes, and financial mismanagement.

Unauthorized TV Contract Renewal:
When I switched my broadband, I repeatedly and explicitly told the agent I did not want my Sky TV contract renewed. I only wanted the broadband switch. However, when I checked my account a few days later, I discovered they had renewed my TV contract anyway without my consent. This is deceptive and has caused me significant emotional distress, as I am now "locked in" to a service I didn't want to extend.

The "Switcher Credit" Failure:
I have sent three formal emails and called numerous times regarding the promised reimbursement for my previous provider's exit fees. Every agent promises the refund "within a few working days," but three months later, I am still waiting.

Billing Inconsistencies & Overcharging:
There is zero transparency. My monthly bills for both broadband and TV change every single month without notice. I was wrongfully overcharged for my TV subscription this month, and despite being promised a refund, nothing has been paid back.

Poor Customer Service:
Reaching a human is nearly impossible. When you finally do, you get a different story every time. I was recently told by an agent that while my case was "escalated," she could not even guarantee my money would be refunded.

Summary:
I feel trapped in a contract I was misled into, facing monthly charges that don't match my agreement. This has been an incredibly stressful experience. Please be careful before switching to Sky.

Received an unsolicited call today offering free upgrade and extra channels for free including Sky cinema.. wasn’t interested as don’t watch a lot on tv… assured there were no extra charges and no increase to monthly payments. Received an email saying I had agreed to Sky cinema at £10 a month… called and told I had been reverted back to original Sky essentials with Netflix and broadband.. then got email saying Sky Cinema had been added… phoned again.. told same thing again .. just waiting for email 😕

Kamran excellent customer support. Cleared all my queries with lot of patience.

Why can't we leave zero?
Had a very bad experience with them, mainly in communication, most people I spoke to, spoke very bad English, anyway I ordered a broadband package with sky sports only, didn't want all the other crap, was hard work reaching a price I was willing to pay, an installation date was given with a promise that I would receive a notification approximately 30 minutes prior to arrival, no such notification was received, he arrived, brought tools up to 1st floor flat, got all tools up, noticed there is a pull cord alarm system in the complex, not connected to any phone line as I don't have a phone line (I am in a block of 4, the three others have sky broadband) he said he couldn't do it, had to phone to find out what went wrong, was told the engineer wasn't qualified, he was in his 50's FFS, another date was given 2 weeks later for openreach to do the work, they didn't turn up although they told sky they couldn't gain access, I was in all day, I phoned AGAIN to cancel, spoke to a decent English speaker told him why I wanted to cancel, he was in accordance so, I thought that was the end, checked my bank account, they'd taken £35 pounds from my account, spent another 45 minutes on the phone today 24/03/2026 to finally get them to agree to pay back the money (although I have to wait 6-7 days)

there vip rewards are a joke, if you are 20 maybe, or willing to pay a, £5.00 postage, I've been a platinum customer and I've received nothing. also there great wifi keeps going off, apps don't work, I have to switch off at least 3 times a day to reboot

One week after two cancelled orders, I queried where my £102 refund is as I only received a refund for the first order of £12. Am told that the £102 was added as 'credit' to my Sky account.

"I understand your frustration, and you’re right. The store credit is automatically applied by the system after a cancellation, but I appreciate it’s not helpful when you no longer have active services. I’m sorry for the inconvenience this has caused, and this can be reviewed
to arrange a refund instead." 3-5 working days, I am advised.

One week after this I query where the refund is and am told there is no refund in process. I explain that I have a transcript of support telling me they had started a refund. Then I'm told there was a "technical issue".

Went through complaints and am told

"Regarding your complaint about your dissatisfaction, I'll ensure it's tagged for you. I want to clarify that there was no incorrect information or dishonesty; it was a glitch that stopped the refund."

That doesn't help me. I've been £100 down for two weeks. I shouldn't have to chase support just to find out about 'glitches' preventing me from being paid.

Complaints claim this is being processed now, and I should have it in 3-5 working days.

That's three weeks. Nearly a full month sky have withheld my money after *they* immediately cancelled an order.

Absolutely appalling service. Passed around for over an hour and a half. hung up on several times. I have hearing difficulties and despite telling them this several times, they made no attempt to assist, constantly speaking rapidly and refusing to transfer me to someone who could explain in a way I could hear.
I was trying to arrange a house move but now I'm leaving SKY.
THE WORST CUSTOMER SERVICE. ANYONE THINKING OF JOINING SKY, DON'T !!
ESPECIALLY IF YOU ARE PERHAPS ELDERY OR NEED ANY SPECIAL ASSISTANCE. ABSOLUTELY NO CARE WHATSOEVER FOR MY HEARING REQUIREMENTS. HORRIBLE COMPANY.
ASKED FOR A CALL BACK SEVERAL TIMES AND COMPLETELY IGNORED. WHATEVER RESPONSE THEY TELL YOU IT'S A LIE, THEY HAVE NO INTENTION OF CALLING BACK!!

Its good to get a service from vishwa and me and my wife are very happy with her service

Thank you
Regurds

Keira is a very good sales person and very polite with customers

We have power of attorney for my mother in law and a verbal password set up with Sky so we can talk about her account. Yesterday I tried to cancel her sky signature to save her £40 that she could use for energy etc. she doesn’t watch any sky channels so it’s a no brainer. The initial person was very helpful and I thought she had sorted it but I was then put through to loyalty and was told that I was unable to cancel and that had to do it herself irrelevant of the verbal password. So you want to pressurise an 80 year old lady and stress her out when all she wants to do (through me) is to save herself £40. Disgraceful.

Great service, thankyou rich

Been with the Sky for more than 10 years; once moved homes took sky with us , then couple of months later received double bill - received wrong information and been charged incorrectly ; costumer service is a nightmare and soo sooo stressful....spending hours and I mean hours on a phone and you can't get to the point and sort issues.... Sky doesn't value costumers, provides wrong information on a costumer service line and not keeping their promises ( "our team going to call you next 3-5 working days -" guess if they did.... ) Just give a chance to a different Internet provider 😉... unfortunately but VERY MUCH DISAPPOINTING....

Sardar
Absolutely fantastic help today, feel we got a good deal and looking forward to being a sky customer with the help of Sardar - would recommend anyone speaking to him.

Terrible service. 3 attempts to resolve a faulty mobile phone that is only 3 months old. Staff can't help and even offer to raise complaints but still nothing happens.

My teenager who has autism needs a phone EVERY single day to manage their needs has been without her sky mobile for most of this month. This means they are in a vulnerable position and have no means of communication. This is dangerous.

Paying for a service that isn't working and with a company that aren't bothered about fixing. Sky never used to be like this but really not worth being with anymore.

They offer to credit account but don't, they've sent out repair packages 3 times now but still none have been sent.

Service is an absolute joke and I've stupidly been with them 7 years now but looking elsewhere as it's just beyond frustrating

After being with sky for many years and deciding to leave due to ridiculous price rises we have had nothing but a nightmare! money being taken from accounts without authorisation, promising refunds several times then not refunding, promising to remove account details then taking more money causing debt, complaint raised with no response at all! Even when you try to leave they harass you and still take your money, dont go near them
I Have made several phone calls and spent hours on the phone, been promised calls back I’ve never received so there is no point following the links.

this companies customer service team are a bunch of childish idiots that put on stupid voices and lie about things constantly. i was offered a package that was £3 CHEAPER than my last and my bills went up not down and when i spoke to them about it the agent had lied to me and they couldnt give me the price he offered me so i cancelled it. i have been a customer with these for all my adult life and they have got worse and worse to deal with, not a good company any more.