Sky Mobile Phones レビュー 

Terrible service all round- avoid Sky Mobile like the plague because:

. Online chat system slow, wait too long for a response from staff - even the staff lacked basic intelligence
. Promised to send replacement sim by staff when I called their lost mobile team but was never sent to me.
. The whole life cycle experience of getting getting and resolving my issues was terrible.

This is the transcript of my chat with one of Sky Mobile's online chat team:

Sim hasn't arrived and this text is invisible (when I was typing my messages to the staff)
What's your full name?
Are you the Sky account holder?
Here's Your Verification Summary:
Account Holder: Yes
Contact details confirmed: Yes
You’ve been placed in the queue and will be connected to an advisor shortly. This usually takes around 30 minutes, so please stay online while we connect you.
I'm sorry I didn't understand thatplease reply with the right options (there were no options, just free invisible text typing)
Hi there! Thanks for contacting Sky. You're through to Anil Kumar. I hope you've had a good day.
I understand from your chat with our bot that your Sky SIM hasn't arrived and the text is invisible.?
Correct
Was my replacement sim actually sent?
Could you please clarify what you're referring to? Are you asking about eSIM, which needs to be activated? (More imbecile response)
My physical sim hasn't arrived
Could you please help me with the number?
I see it's Restricted-lost
Yes, replacement sim was sent
Should have arrived on tuesday
Could you please help me understand how you booked your replacement SIM?
This chat is too slow - worst experience from any mobile operator. I will transfer my number and cancel my contract
I'm so sorry about that interruption! To help me understand your replacement order better, could you please tell me more about how you placed it?
By telephone call
????? (I had no response for quite a while while I was on my emails)
Leaving my Sky Mobile. Crap service all round
Thank you for your patience! I was looking into that for you.
Are we connected?
What's my PAC code
I'm sorry to hear that your SIM plan hasn't been set up correctly. It seems there might have been a technical glitch. I'll go ahead and arrange for a new SIM to be sent to you. Is that okay?
I need my PAC code now
I'm really sorry for the trouble you're having!
To request a PAC code to keep your number, simply text PAC followed by your date of birth (DDMMYYYY) to 65075. For example, you would text PAC 17041987. If you have more than one Sky SIM, you'll need to go online or give us a call to request a PAC.
How can I text when I don't have a replacement card??????? I demand my pac code now
I am online .....chatting to you
I'm really sorry, if I had the access, I would have helped you with the PAC code. (Rubbish policy unlike other operators)
As this is the correct procedure to send the PAC code.
More reason to leave sky. Terrible service and procedures

The worst phone company ive ever been with. Customer services send you round in circles and dont know what they are talking about.. im sure tgey just copy and paste the emails they send you. Tgey tell you they are reviewing your case but how long does that take mine has been reviewed since may this year we are now in October that's 6 months . Tou always seem to have to chase them fir answers which you never get.

Dreadful customer service. If they put as much effort into resolving problems as they do into covering up for doing nothing…..

I have had several letters saying they have tried to get hold of me and if my issue is not resolved to contact them ….. it doesn’t say how, of course. I am unsure how they have tried to contact me - there is no note of missed call and no email showing any concern. I’m sick of wasting time on this for a service that can be bettered elsewhere. I’m just cancelling along with all my other Sky services. 25 years - VIP customer - Diamond level! Who are they trying to kid? One proper attempt at getting back to me would have been something. They are bunch of lying shysters.

Impossible to deal with. Something as easy as transferring an existing Sky phone number and contract from a 16Pro to a newer 18Pro took numerous phone calls, e-mails, log-ins etc.

A really horrible experience and a dreadful company to deal with.

These people ripped me off. First they sold me an Apple device on contract that I had to change the battery. Next I was going to swap and they gave me a very bad pricing and telling me my phone audio was bad. I did have the phone Jen a very good condition. Just putting it out there for all to see.

Hard to get signal or Internet pay for a service that you don't get i am not the only 1 a few people at work have the same problem. It's not just a day it's everyday

I am a new customer and I can't get the new sim to work . Impossible to speak to a human and the chat is useless

Absolutely appalling service, wherever I am out and about I cannot get service. Avoid at all costs.

I have so much yo say about sky mobile sending me offers of 1gb for a pound on my 6 sim cards that i have with them then once i apply for it to be told it was misleading customer their words from their staff then offered me 20% off I refused as all paperwork i have received from them indicates i can have it for £1 asking to escalate my complaint higher they still refuse and put you through to all the understudies who have no authority to change or apply any offers then agree to get management to call guess what they never called this been going on now for over 8 weeks still being lied to offered me 30% i refused it as well only then to be given an email thanking me fir taking the offer of 20% and taking out new contracts contacted them immediately and explained i gave never excepted 20% why would i after refusing 30% it doesn’t make any sense whatsoever i am now going to pursue this much further through the ombudsman trading standards consumer rights im fed up of skys lies constantly and more frustrating you cant get through to management or supervisors they are just blatantly robbing loyal customers and treating us customers like something they have stepped in please record all you conversations with them as they will deny all what you say rude and obnoxious people making millions of pounds out of our hard working money that we earn STAY CLEAR FROM SKY MOBILE LIARS this is still not resolved as they wont call me back as requested from myself
Mr & Mrs Good
Re: (SM) Sky Mobile complaint (KMM79491143V12987L0KM)
My complaint number

So i found a deal on martin lewis's website and it was for £1 a month so i got 1 for myself and daughter. But it was an e-sim which didnt work on our phones. So i thought i would phone up and ask for a physical sim next day(the offer ended at midnight, so it had ended)
Phoned sky up and they said of course , but the first month would be £8 and then £1 there after(so £2).
Month later i get a bill for about £22 (should be £2 at this point)so i phone up again and ask, and ti cut along story short and being on the phone for nearly an hr, the guy i originally spoke to, lied to me, but apparantly the best they do despite this is £4 a month.
Avoid sky at all costs as they dont seem to care if they lie to your face and also i think they have over charged me too, which i will have to phone about it too.

Ordered a new iPhone 18 pro max on the 13th September 2026 . On ordering it said delivery on Friday 25th September, here is the 27th September and No phone in sight, phoned customer support on 2 occasions and
The man on the moon had more info than them, basically absolutely clueless. More false promises from Sky Mobile……beware.

If I could rate 0 I would. Horrible service. Reception is awful and trying to speak to anyone is a dreadful, regrettable experience. Genuinely avoid at all costs. And just forget about the exchange programme for phones - it’s a dire service and has never gone right from our experience. Gradually phasing away from Sky altogether because of their customer service and quality of reception for mobiles. And cost wise, billing has been wrong on several occasions and it takes hours to resolve. Their call centres are so poor that they just hang up when they can’t fix anything for fear of a negative KPI. This is sludge at its finest and a real reason to use an alternative provider wherever possible.

The most useless service provider ever. Do not move to sky mobile for whatever reason. I am beyond livid. It’s not even up to 5 minutes of receiving my SIM card and an idiot from India customer service hung up on me. I read they are also threatening people, collecting their data and increasing their prices any how. Don’t use sky mobile

For well over one and a half years my mobile phone service was just terrible , Every time i contacted sky customer service it was one excuse after another . I raised issue after issue and never heard back , Promised it would be resolved and it never was , told i would receive compensation , again nothing . One in every three calls did not connect , numbers stored would not connect , calls would disconnect or sound like they was under water . I have a disability and need good coverage and have paid sky a lot of money .They have not listened to me and just seem more interested in offering me discounts what i want is a good phone service not a lot to ask for . this bad service has been going on for well over a year and a half absolutely disgusting . Sky have treated me like i am a nobody it is about time they admitted there mistakes and treated me with respect . I may have a disability but i am not stupid .

I received a letter from Sky mobile informing me that I’ve cancelled my contract and I owe them £30.05. I didn’t cancel the contract. I notified Sky that my partner had recently died and in the discussion I cancelled Netflix. In response to the letter from sky mobile I phoned them. First you have to talk to a machine that doesn’t understand the concern. Eventually a human gets involved and you communicate with them via text messages. Then after about 15 minutes they say they can’t deal with it and was passing it on. About 15 minutes later the message states that the person concerned had gone home and I would be contacted next day. So far I have been passed on six time taking up approximately 2.5 hours. I’ve been passed on from Krish Kumar, Nived, Asha, Shweta and Rene. I have up in the end extremely frustrated wishing to have no further dealings any more incompetent individuals.

Disgusting customer service, been on the phone to 40 different people everyday for the last week just to try and get a phone contract and can't sign the agreement a glitch on their end.

I have not had my landline phone since 10 Jul 2026 when I moved to my new House.
I am currently paying £61 a month to sky, I believe this cost includes my landline.
I have a life threatening health condition and need to keep in contact with my doctor.
How difficult is it to turn on a landline?
I believe sky owes me for 2 months of payments please

The worst customer service you can ever get is the technical department in India for mobile phone they don’t have a clue what they are doing I am on 19 month now trying to change a payment date now they cancelled my contract with out telling me or anything and just charged me full amount no managers call you back no team
Leader calls you back all you get is fake promises

Not very good.They sent me a contract for £1.00 a month SIM card,still waiting 2 months later no sign of SIM card and now the offer is no longer valid.Made two phone call’s first one was being told it was on its way after one month two months later hard luck

ONE STAR — ABSOLUTELY DISGUSTED WITH SKY MOBILE
I am absolutely disgusted with the way I have been treated by Sky Mobile. After what happened to me, I cannot wait for my contract to end, and I intend to move my mobile services elsewhere. I have lost an enormous amount of trust in this company.
What happened was not simply an inconvenience. It left me stranded, unable to use my phone at a time when I genuinely needed it. I attended a wedding/event and was in an unfamiliar area. I also have responsibilities towards two disabled elderly parents. My father has dementia and my mother is disabled. Being able to contact them — and being contactable myself — is extremely important to me.
I went to use my mobile phone and discovered that Sky had restricted/barred my service.
I could not make the calls I needed to make. I could not simply use my phone normally to arrange transport. I was effectively left in the middle of nowhere without the mobile service I had expected to have available.
Eventually, I had to rely on somebody else's phone and their mobile service so that I could arrange a taxi.
Just think about that for a moment.
I am paying a telecommunications company for mobile service, yet when I actually needed that service I had to borrow somebody else's phone because Sky had restricted mine.
My biggest objection is the way this was handled.
If Sky intends to restrict someone's mobile service because of an outstanding payment, then in my view there should be clear, prominent and reasonable communication beforehand so that the customer understands exactly what is about to happen and has an opportunity to deal with it.
Had I known that my phone was about to be restricted, I could have made alternative arrangements. I could have dealt with the payment, taken another phone, arranged transport in advance or made sure my parents had another reliable means of contacting me.
Instead, I discovered the problem when I actually needed my phone.
That is unacceptable to me.
There is also a much bigger issue here concerning vulnerable customers.
UK telecommunications providers operate under Ofcom rules concerning the fair treatment of vulnerable customers and people experiencing financial difficulties. Ofcom's General Conditions include requirements concerning the treatment of vulnerable consumers and the way providers deal with customers where bills have not been paid.Ofcom's published guidance also makes clear that providers should, where appropriate, take account of individual circumstances, make efforts to prevent disconnection where possible, allow people time to obtain help and support, discuss reasonable repayment arrangements and use appropriate methods of communication.
Given what happened to me, I believe Sky should explain precisely what procedures were followed before restricting my service, what warnings were issued, when they were issued, and what consideration was given to vulnerability and individual circumstances.
I am not claiming that simply having disabled parents means that a mobile company can never restrict a service. What I am saying is that telecommunications companies need to understand the real-world consequences of suddenly removing someone's ability to communicate.
Mobile phones are not toys.
People use them to contact elderly parents, disabled relatives, carers, taxis, hotels, family members and emergency assistance. They are often the only communication device somebody has with them.
That is why the manner in which restrictions are imposed matters.