Skyflite レビュー 85

Skyflite からの回答

5日前

Dear Mr Mccrave,

Thank you for your review, and for your support over the past 4 years. We’re sorry to hear about the handle breaking.

We understand how frustrating it is not being able to source a replacement handle. As part of our guarantee policy, we don’t offer individual replacement parts. Instead, the guarantee covers the replacement of the full case where a manufacturing fault is identified.

As your suitcase is within the 5-year guarantee period, we’d recommend returning it to the original retailer with proof of purchase so it can be assessed. They will then be able to advise on the appropriate outcome under the guarantee.

We’re sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年4月10日

Dear Stuart,

Thank you for your kind review!

We’re so pleased to hear your purchase was quick and easy—that’s exactly the experience we aim to provide.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年4月10日

Dear Ms Lambert,

We’re really sorry to hear about your experience—this isn’t what we expect from our luggage, especially on its first use.

From what you’ve described, this type of damage is most commonly caused during handling in transit rather than a manufacturing fault. However, we’d still like to take a closer look at this for you.

If you’re happy to, please contact our customer service team with photos and your order details so we can review it further.

Thanks for your feedback, and we’re sorry again for the disappointment caused.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年3月24日 に更新

Hi Craig,
Thank you for your updated review. We're sorry you've had a negative experience.

We’re sorry if our previous response came across as dismissive. Having reviewed the photos, some of the damage does appear consistent with impact, which can occur during transit or handling.

As the manufacturer, all guarantee claims must be handled through the original retailer, who will inspect the luggage and determine whether the issue is due to a manufacturing defect under the terms of our guarantee.

We appreciate your feedback and will share your comments with our product team.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年3月17日

Dear Mr Scott,

Thank you for your kind words! We’re delighted to hear you’re pleased with the product and our after-sales service.

Your recommendation really means a lot to us—if there’s ever anything else we can support you with, just let us know.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年3月17日

Dear Barrie,

Thanks so much for your review — we really appreciate it. Glad to hear your order arrived quickly and everything was well packaged.

Thanks again for choosing Skyflite!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年3月6日

Dear Mr Briggs,

Thanks so much for taking the time to leave this — especially if you don’t usually write reviews!

We're really glad to hear your Retro served you well in Vietnam.

We hope your cases come along on plenty more trips this year!

Kind Regards,
Skyflite Customer service

Skyflite からの回答

2026年2月25日

Dear Mr Sparks,

Thank you for your fantastic review.

We’re delighted to hear your case has held up so well and that you’re pleased with the quality, design, and practicality.

Thank you for choosing Skyflite and for your recommendation.

Kind regards,
Skyflite Customer Service

Skyflite からの回答

2026年1月29日

Dear Douglas,

Thank you for taking the time to leave a review. We’re really pleased to hear that your enquiry was handled promptly and helpfully.

Thank you for choosing Skyflite!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年1月20日

Dear Mr Hughes,

Thank you for your review — we’re really sorry to hear about this.

This isn’t the quality or safety standard we expect, and we completely understand how frustrating this must have been, especially while travelling. We’d like to look into this further and help resolve it.

Please could you contact our customer service team at enquiries@skyflite.co.uk with your order details and any photos, so we can investigate and advise on next steps.

Thank you for bringing this to our attention.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年1月15日

Dear Mr Mcdowell,

Thank you very much for taking the time to share such a detailed and thoughtful review.

We’re delighted to hear that you’ve been using our luggage for years and that it has consistently served you well. It’s also great to know that our service and delivery met your expectations.

Thank you again for your kind review and continued support. We hope your new luggage serves you just as reliably on many future journeys.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2026年1月13日

Dear Mr Andrew,

Thank you for taking the time to leave a review.

We’re really pleased to hear you’re happy with the quality, price, and timely delivery.

Thank you for choosing Skyflite!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年12月10日

Dear Mrs Selvey,

Thank you so much for your feedback and 5✨ rating!

We’re delighted to hear the padlocks were exactly what you wanted and that your online purchase and delivery went smoothly.

If you need anything else or have any questions in future, we’re always happy to help.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年12月3日

Dear Gerry,

Thank you so much for your wonderful review!

We’re delighted to hear you’re happy with the quality and lightweight feel of your case – and that you were able to take advantage of our Black Friday offer too.

We hope you enjoy your new case and safe travels!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年11月6日

Dear Aly,

Thank you for sharing your feedback. We’re sorry to hear you felt our delivery and returns costs were expensive.

We always aim to provide high-quality products and reliable shipping, and we’re continuously reviewing our postage rates to ensure they remain fair and competitive.

Thank you for choosing Skyflite!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年11月5日

Dear Mr Lakeman,

We’re thrilled to hear you and your partner are happy with your matching cases — and that they stood up to the ultimate test with American Airlines!

Thanks so much for sharing your experience and for choosing Skyflite. Wishing you many more adventures together!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年11月5日

Dear Ms Schleide,

We’re so happy to hear you’re loving with your new bag! It’s great to know it passed the Germany trip test with flying colours, and that our team could help when you got in touch.

Thank you for sharing such kind words — we really appreciate your support and hope your Skyflite bag joins you on many more adventures!

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年11月3日

Dear Customer,

We’re sorry to hear about your experience. All Skyflite cases are rigorously tested to withstand the demands of air travel, including wheel durability.

However, as the case was damaged while in the care of the airline or airport, the correct procedure is to submit a claim directly with them — they’re responsible for assessing and compensating travel damage.

Our Customer Care team is always happy to guide you through this process or provide supporting documentation. Thank you for choosing Skyflite and for sharing your feedback.

Kind regards,
Skyflite Customer Service

Skyflite からの回答

2025年10月30日

Dear Ms Pearce,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Our luggage is designed and tested to meet the demands of modern travel, and we’re disappointed to hear that your case was damaged in transit.

As explained in our email exchange, airlines are responsible for handling any damage that occurs during baggage handling, which is why claims must be made with them directly upon arrival.

At Skyflite, we’re passionate about creating durable luggage that travels the world with our customers, and we continually review feedback like yours to help us do even better.

We hope your future journeys are smoother.

Kind Regards,
Skyflite Customer Service

Skyflite からの回答

2025年10月28日 に更新

Dear Ms Mirza,

Thank you for taking the time to update your review — we’re so pleased we were able to help you quickly regain access to your suitcase and that everything was resolved.

We completely understand how stressful that situation must have been after your flight. Our team is always here to support our customers and ensure your Skyflite luggage is ready for every journey.

Kind Regards,
Skyflite Customer Service