SkyHike has been always my first choice for any Trek in Himalayas. I just love their hospitality
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We Thank Ben of Skyhikes for spending most of his day to change our flights with JetBlue which he originally made on our behalf back in March. He showed once again his professionalism and dedication i... もっと見る
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Max was wonderfully helpful. He was easy to communicate with and I felt understood. Traveling can be so stressful but his cheery disposition made me feel better about having shell out a "confirmation... もっと見る
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Your company and agents are during everything right. I recently had a death in the family. Neil assisted me with changing my flight plans. He was kind, considerate, very respectful, and most of all ex... もっと見る
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企業情報
当該企業による記述
You enjoy living like a king when you travel. We enjoy helping you find the best available flights. Backed by years of experience in the travel industry, we at SkyHikes believe that when flight booking process is easy, you will travel more. That's why we've got a user-friendly website like this. With the best possible technology, we have made SkyHikes one of the smartest websites with advanced filtration making your flight booking easy.
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We are so Thankful for Ben Davis…
We are so very thankful for Ben Davis and the thoughtful, and professional support he provided when my friend's plane trip home with another airline was rerouted, then delayed, finally due to circumstances beyond her control-- she could not make that flight. After much frustration and lack of assistance from the other airline, I was able to visit with Mr. Davis who was most helpful in helping us acquire another ticket for my dear friend, Helga. We have not seen each other in more than 20 years-- we spent 2 wonderful weeks reminiscing and renewing our friendship- yet the events of her flight debacle almost ruined that- however, Mr. Davis with his help and reassance provided us a glorious close to our time of reunion. She now home safe & sound in Holland.
Thank you so much Mr. Ben Davis!
Elizabeth Ann Stewart & Helga Wilhelm
2023年3月25日
自発的なレビュー
Skyhikes からの回答
Dear Billy,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
This company is a bare-bones travel…
This company is a bare-bones travel agent posing as representatives from actual airlines. They will charge you money to help book or rebook flights when you can go directly to the airline at no additional cost. Purely anecdotally here, but this company is an absolute scam & charged me $730 for a flight I never even ended up taking. The entire time on the phone I was under the impression I was speaking with an authorized United representative but it was these guys the whole time. Beware!
2023年2月23日
自発的なレビュー
Skyhikes からの回答
Dear Jason,
We are sorry to hear about your disappointing experience with Skyhikes. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations.
We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our process and better serve our clients. We make it a point to be known for customer service, so this situation caught us off guard and we would like to know more about this situation. Please reach out to us at 1855-882-0072 to speak to our Manager Mr. Charles Green or you may send an email to support@skyhikes.com so that we can serve you in a better way and make you happy.
Kind Regards,
Customer Service Team
Max.
The representative I spoke with was Max. I posed him with a problem regarding flight information that I thought had been resolved. Finding out my information was wrong two days prior to the trip and after having paid multiple fees to try and solve the issue originally, Max was able to make the correction quick and painless. It was one of the best experiences I have had in dealing with JetBlue representatives and I can now travel stress-free!
2023年3月11日
自発的なレビュー
Skyhikes からの回答
Dear Katrina,
Thank you, for providing us with your valuable feedback about our services. We’re delighted to hear that you received friendly, attentive service from our employee! Customer satisfaction is our top priority. Though, just to update you that we are not associated with JetBlue Airways or with any other Airlines. Skyhikes is an Online Travel organisation who provides the services related to Flight Reservation.Thanks again for taking the time to leave a review for us.
Kind Regards,
Customer Service Team
El señor Pablo Ramírez despejo todas…
El señor Pablo Ramírez despejo todas mis dudas resolviendo mis inquietudes y prestando un excelente servicio, con demasiada paciencia, excelente asesor. Muchas gracias.
2023年3月11日
自発的なレビュー
Skyhikes からの回答
Estimado Diego,
¡Estamos increíblemente agradecidos de que se haya tomado el tiempo para dejarnos una reseña de cinco estrellas! Nos enorgullece saber que nuestros clientes están contentos con su experiencia a pesar de la situación. ¡Gracias por su apoyo, realmente lo apreciamos! Deseando verle de nuevo pronto.
Gracias Y Saludos,
Equipo de Servicio al Cliente
I am writing to request a refund for my…
I am writing to request a refund for my flight from Berlin to Toronto on 8th February, 2023.
Originally, my flight was from Berlin, DE (BER) to New York/Newark, NJ, US (EWR) on flight AC5755.
On 7th February, 2023 when I was doing the online check in, I realised that if I transit through the USA, I need a USA visa. Unfortunately, I hold a ‘Hong Kong Special Administrative Region passport’ and I don't have any USA visa. Immediately, I called customer service to ask for help. Later on, a representative called ‘Maya’ told me that if I paid USD400 which is CAD 551.21,they would upgrade me to make sure I would not need to present the boarding pass if I transit in the USA. Also, she guarantees that I can fly my original routing which is through New York/Newark, NJ, US (EWR) for transit and flight back to Toronto on Flight AC3258. In the whole phone call, I double checked and she said ‘she guarantees that i no need to present the boarding’ so i did the payment with her.
On 8th February,2023 when I checked-in with United Airlines in Berlin Brandenburg Airport, the ground staff told me they didn’t upgrade my ticket and I can't fly to New York/Newark, NJ, US (EWR) through USA transit back to Toronto. At the moment, I was very shocked, how come I paid USD400 which is CAD 551.21 but it is not working or they didn’t do everything for me.
After when i flight back to Toronto, I called a many time to the customer service hotline and i directly talk to ‘Maya’ asked what happen inside and for the refund. And ‘Maya’ guarantees that she will do the refund for me on 16th February,2023 but she said I need to wait 8 to 10 business days. After 8 to 10 business days, she didn’t do the refund, and I keep calling to ask why on 3rd March, 2023 but she still says she will do the refund on 3rd March, 2023 after we end up on the phone and I will receive an email about the refund . Until now which is 7th March, 2023 i still didn’t receive any money for the refund.
If your staff didn’t do everything for me, why did she need to ask me for the money? I think this is a ‘Scam’ which is a cheating behaviour. I just want my money back and
I have attached a copy of my ticket and booking confirmation for your reference. I hope you can understand my situation and process my refund request as soon as possible. I appreciate your prompt attention to this matter. Thank you for your understanding.
2023年3月9日
自発的なレビュー
Skyhikes からの回答
Dear Marilyn,
We are sorry to hear about your disappointing experience with Skyhikes. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations.
We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our process and better serve our clients. We make it a point to be known for customer service, so this situation caught us off guard and we would like to know more about this situation. Please allow us 48 hour time for further investigation and we will contact you with a resolution, so that we can serve you in a better way and make you happy. During this process, if you would like to speak to our supervisor Mr. Charles Green then you may reach us out at 1855-882-0072.
Kind Regards,
Customer Service Team
I would like to Thank Neal McDonald
I would like to Thank Neal McDonald. He has been, kind, professional and very patient with assisting and assuring my booking. He has to be commended, and I certainly appreciate "His" great resolution management skills. This was a mutually Win Win experience and I am grateful to him.
Kind regards
Jane
2023年3月7日
自発的なレビュー
Skyhikes からの回答
Dear Jane,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Thank you for your help Maria
2023年3月5日
自発的なレビュー
Skyhikes からの回答
Dear Nadezhda,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Max was very helpful and patient with…
Max was very helpful and patient with changing my daughters flight due to inclement weather.
2023年3月3日
自発的なレビュー
Skyhikes からの回答
Dear Fawnya,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Skyhikes からの回答
Estimada Oneida,
¡Estamos increíblemente agradecidos de que se haya tomado el tiempo para dejarnos una reseña de cinco estrellas! Nos enorgullece saber que nuestros clientes están contentos con su experiencia a pesar de la situación. ¡Gracias por su apoyo, realmente lo apreciamos! Deseando verle de nuevo pronto.
Gracias Y Saludos,
Equipo de Servicio al Cliente
Christofer Gonzalez
2023年2月28日
自発的なレビュー
Skyhikes からの回答
Dear Zunilda,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon and apologies for the inconvenience caused with our first representative, we will definitely look into it.
Kind Regards,
Customer Service Team
Thank you, Maria!
Maria is a superb example of all of the great things that your company does to help others. My tickets had not been issued because the flight had not been scheduled.
She researched the issue all day long! Her patience with me was phenomenal! I couldn't have asked for a better person. She was consistently persistent in finding the best plan for me! I really appreciate Maria for her courtesy and knowledge! Thanks! Jill
2023年2月27日
自発的なレビュー
Skyhikes からの回答
Dear Jill,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Great service.
2023年2月27日
自発的なレビュー
Skyhikes からの回答
Dear Claire,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Assisted By: Maverick Watson
Efficiently Christopher Gonzales
2023年2月26日
自発的なレビュー
Skyhikes からの回答
Dear Eddy,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Jameson Williams
Jameson Williams
He helped me a lot for cancellation of my reservation. He is very quick and helped me out asap.
2023年2月26日
自発的なレビュー
Skyhikes からの回答
Dear Nikhitha,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Max was wonderfully helpful!
Max was wonderfully helpful. He was easy to communicate with and I felt understood. Traveling can be so stressful but his cheery disposition made me feel better about having shell out a "confirmation fee" when u bought my tickets almost a month earlier with no mention of a fee 😹
Cheers, Max! I hope they pay you well!
2023年2月25日
自発的なレビュー
Skyhikes からの回答
Dear Dorothy,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Buen servicio de Christofer Gonzalez me…
Buen servicio de Christofer Gonzalez me explico muy bien👏🏻
2023年2月25日
自発的なレビュー
Skyhikes からの回答
Estimada Maria,
¡Estamos increíblemente agradecidos de que se haya tomado el tiempo para dejarnos una reseña de cinco estrellas! Nos enorgullece saber que nuestros clientes están contentos con su experiencia a pesar de la situación. ¡Gracias por su apoyo, realmente lo apreciamos! Deseando verle de nuevo pronto.
Gracias Y Saludos,
Equipo de Servicio al Cliente
Muy buen servicio muy amables
2023年2月25日
自発的なレビュー
Skyhikes からの回答
Estimada Frezya,
¡Estamos increíblemente agradecidos de que se haya tomado el tiempo para dejarnos una reseña de cinco estrellas! Nos enorgullece saber que nuestros clientes están contentos con su experiencia a pesar de la situación. ¡Gracias por su apoyo, realmente lo apreciamos! Deseando verle de nuevo pronto.
Gracias Y Saludos,
Equipo de Servicio al Cliente
Assisted By: Antonio
Nick Nelson is the most amazing
Nick Nelson is the most amazing, honest, transparent, helpful, patient, & respectful agent I have ever dealt with an airline agency! Thank you sooo much for all the help and hood advice booking tickets !! God bless !
2023年2月25日
自発的なレビュー
Skyhikes からの回答
Dear Leena,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.
Kind Regards,
Customer Service Team
Skyhikes からの回答
Estimada Dorangelys,
¡Estamos increíblemente agradecidos de que se haya tomado el tiempo para dejarnos una reseña de cinco estrellas! Nos enorgullece saber que nuestros clientes están contentos con su experiencia a pesar de la situación. ¡Gracias por su apoyo, realmente lo apreciamos! Deseando verle de nuevo pronto.
Gracias Y Saludos,
Equipo de Servicio al Cliente
Skyhikes からの回答
Estimada Jacanny,
¡Estamos increíblemente agradecidos de que se haya tomado el tiempo para dejarnos una reseña de cinco estrellas! Nos enorgullece saber que nuestros clientes están contentos con su experiencia a pesar de la situación. ¡Gracias por su apoyo, realmente lo apreciamos! Deseando verle de nuevo pronto.
Gracias Y Saludos,
Equipo de Servicio al Cliente
Assisted by: David
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