Skylight Blinds-direct レビュー 

Skylight Blinds-direct からの回答

2025年9月1日

What an absolutely lovely review to read - thank you! It sounds like we managed to support you properly at every step, which is exactly what we aim for.
Really pleased the measurement guides hit the mark - getting those tolerances right can be the difference between a perfect fit and a nightmare! And I'm delighted you're impressed with the motor quality. We believe in doing things properly even if it costs a bit more.
Your thorough recommendation means the world to us. Thanks for choosing us and for sharing your experience!

Skylight Blinds-direct からの回答

2025年9月1日 に更新

Hi Atif, Love this review - thanks so much! You've ticked all the boxes there - perfect fit, good price, speedy delivery. That A++++ is going straight up on the office wall! Really appreciate it.

Skylight Blinds-direct からの回答

2025年9月1日 に更新

Hi Tracey. This has absolutely made my week - thank you! I can't wait to show Naomi this review. She's brilliant with customers and hearing that her patience and helpfulness made your experience so positive is just wonderful.
We always say there's no such thing as too many questions when you're choosing the right product, so I'm really glad she took the time to get everything sorted for you properly.
Your recommendation means the world to us. Thanks for being such a pleasure to work with and for sharing this lovely feedback!

Skylight Blinds-direct からの回答

2025年9月1日

Thanks so much! Great blind, easy fitting - sometimes that says it all perfectly. Really appreciate you taking the time to share that with us!

Skylight Blinds-direct からの回答

2025年9月1日

So pleased you discovered us online and that everything has gone brilliantly. A 2m x 3m blind is no small job, so getting it fitted in about an hour between two of you is impressive.
That's a brilliant tip about the nails for support during installation - really practical thinking! I might have to add that to our guidance notes.
Thanks for being such great customers and for sharing both your experience and that helpful fitting tip!

Skylight Blinds-direct からの回答

2025年9月1日

Hi Roger! This is absolutely brilliant to read - thanks! I love that you've got the full smart home setup working with Alexa. Being able to just say "Alexa, close the blinds" must feel pretty cool.
It's great that our team could help navigate that non-standard fitting situation. Those projects without a proper recess can be tricky, but it sounds like we found the perfect solution for you.
And perfect blackout function too - that's exactly what we want to hear! Really appreciate you sharing your experience and letting us know it was such a success.

Skylight Blinds-direct からの回答

2025年9月1日

Hi Laura, What a great thing to read - thanks! Fast delivery and good customer service are the foundations of what we do, so hearing we nailed both is brilliant. Really appreciate you taking the time to recommend us!

Skylight Blinds-direct からの回答

2025年7月19日

Thanks so much for your detailed review! 😊
A 5-metre blind is definitely a bit of a project, so hats off to you for getting it up – and great teamwork! It’s fantastic to hear that, despite the challenge, you're pleased with the end result and happy to recommend both the product and our company.

If you ever need anything else, we’re just a message away!

Skylight Blinds-direct からの回答

2025年7月19日

Thanks so much for the lovely feedback! 😊

We’re thrilled to hear you were happy with the service and quality – and that the blind was such an easy fit too (music to our ears!). Thanks for recommending us – it really means a lot.

If you ever need anything else, you know where we are!

Skylight Blinds-direct からの回答

2025年7月19日

Hi Paul

We’re really sorry to hear about the problems you had with your blind – it’s certainly not the experience we want for our customers, and we completely understand how disappointing it must have been.

While issues like this are incredibly rare, we took your concerns seriously and worked closely with you to bring things to a resolution that you were happy with. Your feedback has been shared with our technical and product teams to help prevent similar issues in the future – especially for larger, more complex installations like yours.

Thanks again for your patience while we worked through everything. If you ever need support in future, our team is always here to help.

Kind regards,
Naomi

Skylight Blinds-direct からの回答

2025年7月19日

Thank you for the kind words! 😊

We’re so pleased to hear that everything was clearly explained and that your wife felt supported in choosing the right blinds for her light sensitivity – that’s exactly what we aim for.

Great to know the blinds were easy to install and a perfect fit too! If you need any help in the future, we’ll be here.

Skylight Blinds-direct からの回答

2025年7月19日

We’re delighted you were impressed with the quality of your Velux blinds and found them easy to install – that’s exactly what we like to hear!

Sorry again about the damaged blind, but we’re glad Naomi was able to get it sorted quickly and without any fuss.

Thanks for recommending us – it means a lot!

Skylight Blinds-direct からの回答

2025年7月19日

Thank you for taking the time to share your honest feedback.

We’re really pleased to hear that you were happy with the look, ease of fitting, and performance of the blind in keeping the heat out – especially with such a large installation! 😊 The honeycomb design is definitely great for temperature control, and we hope it proves just as effective come winter.

We’re really sorry to hear about the issue with flies getting trapped inside the fabric. Unfortunately, with light colours and pleated materials like honeycomb, insects can occasionally find their way in – and we completely understand how frustrating that must be. We appreciate you sharing your experience, as it helps us guide future customers and also feed this back to our product team.

If there’s anything else we can do to help, please don’t hesitate to get in touch – we’re always happy to support however we can.

Skylight Blinds-direct からの回答

2025年7月19日

Thanks so much for your brilliant review! 😊

We’re thrilled to hear the blind was a perfect fit first time – especially for a skylight on your barge (how cool is that!). Great to know it looks the part and works like a dream too.

Sounds like the solar motorised version might be calling your name for next time 😉 – we’ll be here if you ever fancy the upgrade!

Skylight Blinds-direct からの回答

2025年7月19日

We’re so glad you found us after your search – it’s great to hear that the custom-made lantern roof blind ticked all the boxes for your large skylight.

It’s brilliant that the video fitting guide and troubleshooting support helped during installation, and even better to know you’re chuffed with the final result! The honeycomb fabric really does make a difference in hot weather, and we’re delighted it’s doing the job for you.

Thanks again for choosing us – and for the lovely feedback!

Skylight Blinds-direct からの回答

2025年7月19日

Thank you so much for the glowing review! 😊

We’re really pleased to hear your manual honeycomb blind has made such a difference in keeping the heat out – that’s exactly what it’s designed for! Great to know it was a straightforward install too, with everything pre-tensioned and ready to go.

It’s also lovely to hear our team were helpful and knowledgeable when you needed advice – we’ll be sure to pass that on.

Thanks again for recommending us – and we’d be more than happy to help if you ever need anything else in future!

– The Skylight Blinds Direct Team

Skylight Blinds-direct からの回答

2025年7月19日

Thanks for your great feedback! 😊

We’re glad you found the range of roof lantern blinds to suit your needs and that the ordering process was nice and simple. Prompt delivery is always the goal – so we’re happy to hear everything arrived on time!

If you need anything else, just give us a shout.

Skylight Blinds-direct からの回答

2025年7月19日 に更新

Hi Max,

Thanks for taking the time to leave a review. We're genuinely sorry to hear you felt let down, but we do want to clarify a few things for fairness.

You mentioned having difficulty getting through to us by phone, but as you later admitted, the number you provided was incorrect – which meant we had no way of getting back in touch. Our phone system uses a voice service as the first point of contact, but there are always real humans behind it. If you leave a message or send us a text, we always respond promptly – often the same day, including weekends.

We pride ourselves on offering excellent pre- and post-sale support, and we go out of our way to help, especially with larger, more bespoke orders like lantern roof blinds. It’s a shame we didn’t get the opportunity to assist you properly.

Of course, you’re entitled to share your experience, but as no order was placed and key details weren’t accurate, we feel this review isn’t a fair reflection of the service we provide.

We’re always here if you change your mind and would like our help in future.

– The Skylight Blinds Direct Team