Having an encountered a problem with my usually excellent Skylight frame I reached out to the support team. The response was quick, pleasant and helpful. Various solutions were offered and tried, unfo... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an ema... もっと見る
I do not often write reviews but the customer service we received from Skylight was beyond amazing. We had broken the frame and contacted customer service by email, expecting this to be a long drawn... もっと見る
Although helpful, I wouldnt say it is a great value for money. We have access to the tasks which you can create kids chores and tasks, but the rewards system that you would think accompanies the ch... もっと見る
企業が回答しました
企業情報
当該企業による記述
Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.
連絡先
101a Clay St, #144, 94111, San Francisco, 米国
- +1 415-233-6761
- info@skylightframe.com
- skylightframe.com
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very Poor Customer Service
My wife was given a Skylight from the family for her 70th birthday.
Although she is pleased with the device, when I set it up for her I made a mistake with setting the email address for everyone to send photos to.
I emailed Skylight on 20th February as you cannot reset this particular email yourself - Skylight have to do it for you.
No reply, so I followed up with another email on 26th February, and still no reply!
I wish my wife had been given a different make of frame as Skylight obviously don’t care about customer service.

Skylight Frame からの回答
It does so much
It does so much, organises our family, helps with meal planning, shows family photos. We start each day checking in with the calendar.

Skylight Frame からの回答
Supposed to be easy and seamless
Supposed to be easy and seamless. It’s not. Setup had lots of problems. Doesn’t easily transfer calendars from phone to skylight. Tried to transfer work calendar kept coming over with odd times. Contacted skylight help, it’s because my hours were approved in another state but I am in qld time and doesn’t convert. So calendar doesn’t really do what I want it to do.

Skylight Frame からの回答
very supportive
very clear instrcutions once we got to email, and very supportive/ The Chat was more clumsy, but we got over that.
I've had it for 1 month and so far it…
I've had it for 1 month and so far it has been amazing. After years of trying to do many different types of things to get routines done they have never held or worked. It has been a month and so far the kids are sticking to the skylight calendar routine mostly and doing their routines which is been absolutely amazing. I can't wait to get onto using the meal plan feature as hopefully that will also help a lot. It's great that they're always making updates and changes and advising of those through the skylight app easily to read. It is pricey, definitely, but it helps in many ways.
When I add events into the app
When I add events into the app, they do not show up in my view but can be seen by my wife on her phone.

Skylight Frame からの回答
Organiser
Easy to use and a great organiser for the family now we all know whats happening when, a shared grocery list and the kids have a great chart for activities to complete
Love it
Love it. Device died, but has been replaced quickly. I'm very grateful as we have been a user for a year and it has bought our family a lot of joy (photos) and saved us a lot of angst keeping the kids up to date with what is happening (calendar). It might be good in future if the app could be used on our own devices in future. I'm playing with the tasks and routines at the moment and would be happy to give feedback on these features if Skylight cares. LOVE this whole thing for our family.
Very helpful staff who got back to me…
Very helpful staff who got back to me with my questions quickly.
Best calendar ever
Every part of experience was easy . Easy ordering quick delivery easy installation.
Excellent experience
Excellent experience! We had a faulty product but it was resolved quickly.
Would like more customisations
Would like more customisations, ability to create a home page with customisable widgets like some rivals of similar price.
Like its not Chinese owned Co. Like the look. Reasonable value for money.
App could be a simpler to use when it come to rewards and stars.
Love our new skylight
Love our new skylight - some small editing improvements would genuinely make this so so awesome. Thank you for making our life easier.
Fantastic product
Fantastic product, has been a huge help to organising the family. Weve connected the calenders with other wider family members so everyone is coordinated at last!
Love my skylight
Love my skylight! Less than a week in and feel a lesser mental load, increased productivity and kids who WANT to do chores! It's like my own little personal assistant and worth its weight in gold :)
We absolutely love our Skylight…
We absolutely love our Skylight Calendar. It has been a game changer for our family. My partner works shift work, so syncing our calendars in one place has made it much easier to keep up with his schedule.
Our two girls, 4 and 7, love the tasks, chores and rewards system. They happily tick off their morning and evening routines and can clearly see what they have left to do. Their favourite part is guessing which emoji will rain down after completing their daily tasks.
The recipe import feature from socials or websites is also incredibly convenient and has made meal planning simple.
It has been such a positive addition to our home and we recommend it to our friends all the time.
It made scheduling the kids lives…
It made scheduling the kids lives easier and visible. One source of the truth
Fantastic customer service.
This is the best customer service I have ever experienced. I had an issue with the frame (my fault) , resolved within the hour. I cannot recommend enough. The product (calendar) is also great, really easy to use and si helpful in organising meals and events. Love it.
Easy to use
Easy to use, lots more functions than just a calendar. We are more organised and the children can easily use it
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