No problems with this order the mattresses are very comfy, they were a great price and delivered on time the lads that delivered them were very helpful and friendly.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Extremely good customer service. The adjustable beds are well made, easy to use & very comfortable, amazing value for money. Delivery, removal & install was perfect, they phoned with a delivery date... もっと見る
企業が回答しました
Great customer service. Good delivery Good quality bed. Assembly was good too but very expensive for something that took less than 20 minutes.
企業が回答しました
Excellent service from speaking with Andrea who helped with which bed and mattress to order, right the way through to delivery and installation. Kept informed of all aspects from ordering to deliver... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are Sleepkings, your premier destination for all things related to beds. As a leading UK retailer specializing in mattresses and beds, we've been serving customers since 2005, providing mattress and bed deliveries across the UK. Our primary concern is your quality of sleep, and we're committed to helping you achieve a better night's rest. With a vast selection of mattresses in our inventory, we offer swift delivery for most of our stock items, ensuring you find just what you need. Our focus is on delivering high-quality products directly to consumers, with significant cost savings and convenience. We recognize that buying online, especially from an unfamiliar source, can be intimidating for many individuals. If you have any uncertainties, please don't hesitate to reach out to us through our live chat, telephone, or email support. Our dedicated team is readily available to assist you. If you prefer an in-person shopping experience, visit our store! That's right, you can personally explore and choose your ideal bed or mattress. Our knowledgeable and friendly sleep experts are always delighted to guide you on your path to a more restful night's sleep. Why not pay us a visit? You can find our showroom at 50 Dewsbury Road, Ossett, WF5 9NQ. We look forward to welcoming you! For inquiries, you can contact us at: Email: info@sleepkings.co.uk Phone: 01924 265483 Operating Hours: Mon-Fri: 9:00 AM - 4:00 PM Sat: 9:00 AM - 1:00 PM Sun: By Appointment Only
連絡先
50 Dewsbury Road, WF5 9NQ, Ossett, 英国
- 01924 265483
- info@sleepkings.co.uk
- sleepkings.co.uk
4.6
優良
663件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The mattress is perfect
I phoned the shop to speak to someone as the mattress I required needed to fit a single size electric bed and I wanted the mattress to be as firm as possible. The mattress recommended by them is perfect. It fits well and is much firmer than the previous one. Very pleased.
2026年7月20日
Sleepkings からの回答
Thank you so much for your wonderful review!
We're delighted to hear that our team was able to recommend the right mattress for your single electric bed. Finding the perfect balance of comfort and support is so important, and it's fantastic to know the mattress fits perfectly and provides the firmness you were looking for.
Thank you for choosing Sleepkings. We truly appreciate your kind feedback and hope you enjoy many comfortable and restful nights on your new mattress!
Phoned to give time of arrival
Phoned to give time of arrival, very polite and helpful, collected old bed took all wrapping from new bed and gave instructions on how to use the new bed.
2026年7月20日
Sleepkings からの回答
Thank you for your wonderful review!
We're delighted to hear that you had such a positive delivery experience. It's great to know our team kept you informed with a call before arrival, were polite and helpful, removed your old bed, cleared away all the packaging, and took the time to explain how to use your new bed.
We really appreciate your kind feedback and are pleased everything went smoothly. Thank you for choosing Sleepkings, and we hope you enjoy your new bed for many years to come!
Andrea was very helpful and dealt with…
Andrea was very helpful and dealt with my order and was very polite and all I could say is thank you to sleep king again
2026年7月13日
Sleepkings からの回答
Thank you so much for your lovely review!
We're delighted to hear that Andrea provided such helpful and friendly service while assisting with your order. We'll be sure to pass on your kind words to her, she'll be thrilled to know she made such a positive impression.
Thank you for choosing Sleepkings. We truly appreciate your support and hope you enjoy your new purchase. We look forward to serving you again in the future!
It was a quick delivery the delivery…
It was a quick delivery the delivery dismantled and took away are old bed and set up the new one
2026年7月9日
Sleepkings からの回答
Thank you for your lovely review!
We're so pleased to hear that you were happy with the quick delivery and that our delivery team were able to dismantle and remove your old bed before setting up your new one. We hope this made the whole process as smooth and hassle-free as possible.
Thank you for choosing Sleepkings. We hope you enjoy your new bed for many years to come!
Ordering was easy and straight forward
Ordering was easy and straight forward. The delivery was a nightmare and went wrong on every level. I had no option to select a delivery time, I was just told a window of 4 hours which was totally inappropriate. I got a phone call at 06.10 to say delivery would be 20 minutes. I could barely understand the delivery agent. The mattress had to left outside the front door which put it at risk of being stolen, my elderly parents could not get to the door at 06.25. This is way too early and is actually an offence under the environmental protection act 1990. My parents have been served a warning for causing an obstruction and a fire risk in the building. Terrible experience and no options available to discuss or change delivery options. You should not be attempting to deliver such a big item like this any time before 7am, at the very earliest. This has caused me so many problems and caused all sorts of problems for my parents. I have now received a reply form sleep kings about the delivery. They have clearly not read it understood my concerns about a pre 7am delivery. They have attempted to gas light me explaining that I left instructions for them to leave the mattress outside the front door. That would be fine if the item arrived in day light hours. My issue is the delivery was 6.30 in the morning and an 83 and 84 year old couple were fast asleep, immobile and incapable of getting to the door. If 6.30 in the morning is ok for delivery, we might as well accept anytime of day or night is reasonable. No it's not and the environmental protection act covers this. Sleep kings are not the issue here, it's the delivery agents who need to comply. You should not even attempt to deliver in the UK before 7am.
2026年7月9日
Sleepkings からの回答
Thank you for taking the time to leave your feedback.
We're pleased to hear that you found the ordering process easy and straightforward, but we're very sorry to learn of the frustration caused by the delivery.
Having reviewed your order, we can see that a request was made for the mattress to be left outside the property if no one was available to receive it. In line with those instructions, the driver left the mattress in the agreed location. We appreciate that, unfortunately, this led to issues for your parents, and we're genuinely sorry to hear about the inconvenience this caused.
Our delivery partners work to pre-planned routes, which means delivery times can vary. While we understand that receiving a call early in the morning was not ideal, the driver contacted you to advise of their imminent arrival before completing the delivery in accordance with the instructions provided.
We value your feedback regarding delivery timing and communication, and we will pass your comments on to our delivery partner as part of our ongoing efforts to improve the customer experience.
We're sorry that the delivery did not meet your expectations and appreciate you bringing your concerns to our attention.
Kind regards,
Sleepkings Team
Sevice second to none
wide choice great communication problem sorted very quickly Will recommend the company
2026年7月3日
Sleepkings からの回答
Thank you so much for your wonderful review!
We're delighted to hear that you were pleased with our wide choice of products, our communication, and the service you received. It's especially great to know that we were able to resolve your issue quickly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope to welcome you back to Sleepkings again in the future!
Great value great service sales team…
Great value great service sales team have me all the information I needed fast service value for money great delivery team
2026年7月4日
自発的なレビュー
Sleepkings からの回答
Thank you for your fantastic review!
We're delighted to hear that you found great value in your purchase and that our sales team provided all the information you needed to help you choose the right product. It's also wonderful to know you were pleased with the fast service and that our delivery team made a great impression.
We really appreciate your kind words and your support. Thank you for choosing Sleepkings, and we hope you enjoy your new purchase for many years to come!
Great service beds good.
2026年7月1日
Sleepkings からの回答
Thank you for your review!
We're so pleased to hear that you were happy with both our service and your bed. Your feedback means a lot to us, and we're delighted we could provide you with a positive experience.
Thank you for choosing SleepKings. We hope you enjoy your bed for many years to come!
The delivery went without any…problems
The delivery went without any problems,, delivery men polite very professional and New their job well, no complaints whatsoever, excellent delivery
Mr a Hardisty
2026年7月1日
Sleepkings からの回答
Thank you, Mr Hardisty, for your fantastic review!
We're delighted to hear that your delivery went smoothly and that our delivery team were polite, professional, and provided such a positive experience. We'll be sure to pass your kind comments on to them, they'll really appreciate your feedback.
Thank you for choosing SleepKings. We hope you enjoy your new purchase, and we look forward to serving you again in the future!
It was okay but I wasn’t impressed with…
It was okay but I wasn’t impressed with the delivery men taking in their own language. They only spoke English when I told them which door to use. Very disappointed.
2026年6月26日
Sleepkings からの回答
Thank you for taking the time to leave your feedback.
We're pleased to hear that your overall experience was okay, but we're sorry to learn that you were disappointed with part of your delivery experience.
Our delivery team members may occasionally speak to one another in their shared language while carrying out their work. However, they should always communicate clearly and professionally with our customers in English, and we're sorry if this made you feel uncomfortable or excluded.
We appreciate you bringing this to our attention and will share your feedback with our delivery partner as a reminder of the importance of ensuring customers feel fully included and informed throughout the delivery process.
Thank you again for your honest feedback. It helps us to continually improve our service.
Bed delivered and installed today
Bed delivered and installed today , fabulous service . Great delivery guys Great communication. Well done 👏
Julia
2026年6月24日
自発的なレビュー
Sleepkings からの回答
Thank you, Julia, for your lovely review!
We're so pleased to hear that your bed was delivered and installed smoothly and that you received fabulous service. It's wonderful to know our delivery team and communication met your expectations.
We'll be sure to pass your kind comments on to the team. Thank you for choosing SleepKings, and we hope you enjoy many comfortable nights in your new bed!
Sleepkings からの回答
Thank you for your lovely review!
We're delighted to hear that your delivery arrived on time and that our team provided a fast, efficient, and tidy service. We always strive to make the delivery process as smooth and hassle-free as possible, so it's wonderful to know we met your expectations.
Thank you for choosing us. We hope you enjoy your new furniture for many years to come!
Delivered on time well packed but l…
Delivered on time well packed but l measured them wrong any idea how to cut 50cm of each one many thanks 👍
2026年6月8日
Sleepkings からの回答
Thank you for your review!
We're pleased to hear that your order arrived on time and was well packaged.
Sleepkings Team
Perfect pillows extremely comfortable…
Perfect pillows extremely comfortable and I am extremely happy with my purchase on time delivery 100%satisfied with every aspect of my purchase and exelent delivery
2026年6月8日
Bed mattress could not be raised with supplied headboard fitted to bedbase
Comfortable bed, but the mattress could not be raised with the headboard in place after set up. However with headboard detached bed works perfectly.
2026年6月5日
Truly excelent service
Sleepkings is the only company that offered my size of mattress, at a very reasonable price. Ordering was easy with free delivery, with the best tracking system I have ever experienced. It promised a two hour slot, with a map to show where the driver was and how many stops before mine. So cool to watch the delivery progress. No staying in all day, no stress, and delivery dead on the middle of my slot. Excellent service - Thank you
2026年5月29日
My order was a few days late
My order was a few days late, but they fixed the problem. Reliable company, I highly recommend it to anyone.
2026年5月26日
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