Sleepsake レビュー 

77
•
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

After years of struggling with pillows l was pleasantly surprised after only one night how this pillow helped me. The moment l put my head down it felt right. I woke with no aching neck or painful sho... もっと見る

5つ星のうち5の評価

I purchased two pillows for my husband and myself. After trialling for 3 weeks, the pillow didn't suit and he was finding it uncomfortable and not relieving the pain in his neck and shoulders. I cont... もっと見る

5つ星のうち5の評価

The pillow is good quality. Fast delivery. Sadly the shape wasn’t quite right for me - excellent when on my back to relieve neck pain, but not quite right for my needs. Would absolutely recommend them... もっと見る

5つ星のうち5の評価

Delivered in a very quick time, with plenty of comms before, during and after. Pillow was amazing for side sleeping but unfortunately didn't work for me when I rolled onto my back. Customer service wa... もっと見る

企業情報

  1. 寝具店

当該企業による記述

We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.


連絡先

4.9

優良

TrustScore 5段階評価の5

77件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(77)

過去12か月のレビュー数: 76件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

After years of struggling with pillows…

After years of struggling with pillows l was pleasantly surprised after only one night how this pillow helped me. The moment l put my head down it felt right. I woke with no aching neck or painful shoulder. Sleepsake were efficient and informative during the ordering process and after purchase as well. I couldn't be happier. I look forward going to bed now.

2026年10月5日
自発的なレビュー
5つ星のうち5の評価

Great customer service

I purchased two pillows for my husband and myself. After trialling for 3 weeks, the pillow didn't suit and he was finding it uncomfortable and not relieving the pain in his neck and shoulders. I contacted Sleepsake to let them know I needed to return his pillow, no questions asked and they honoured the 100-night free trial and gave me a full refund.
I love my pillow and it helps release the tension in my neck and shoulders, every night. No complaints from me.

2026年10月6日
自発的なレビュー
5つ星のうち5の評価

Great customer service

Although the butterfly pillow did not suit me, I am sure it would be very helpful to many others. Service from Sleepsake was outstanding, and I received the full refund as promised in their adverts.

2026年9月30日
自発的なレビュー
5つ星のうち4の評価

Lovely customer service but product didn’t work for me

My experience with Sleepsake was made positive because of the wonderful customer support. After seeing so many great reviews about how the butterfly pillow helped alleviate people’s pain and symptoms, I thought I’d give it a go hoping it would also assist with mine. Unfortunately I had the opposite experience. I found it quite comfortable but after the first night was already experiencing arthritic pain. I was having daily tension headaches and eventually my chronic pain was triggered into a flare and I realised the pillow was the most likely cause. I gave it 18 nights before contacting support to ask to return both the pillow and pillow case pair but Ali surprisingly refunded me straight away and told me I could keep it, pass it on to someone else or dispose of it. It was actually a relief as I was having too much pain to leave the house at the time. I wish I had a similar experience to others but I am just really appreciative of the understanding and kindness I received.
I would suggest if you also have a significant health issue to perhaps discuss using this pillow with your health team first. Every body is different and sometimes these things don’t work for everyone.

2026年8月19日
自発的なレビュー
5つ星のうち5の評価

Fantastic pillow and really does what…

Fantastic pillow and really does what it claims. Totally eliminated my neck and shoulder pain which equates to a better night's sleep. Even my wife can't believe how good it is. The shape of the pillow may look like it came out of a Sci-Fi movie, but it really works.

2026年9月11日
自発的なレビュー
5つ星のうち5の評価

Above and beyond service

Delivered in a very quick time, with plenty of comms before, during and after. Pillow was amazing for side sleeping but unfortunately didn't work for me when I rolled onto my back. Customer service was extremely helpful in trying to help support my troubles and offered numerous things to try to eleviate my discomfort. In the end we decided that it didn't quite work for me and they offered a full refund as promised. Super pleased with how they handled my concerns, very professional, polite and supportive. Thanks again team ♥️

2026年9月30日
自発的なレビュー
5つ星のうち5の評価

Although the pillow was not for me…

Although the pillow was not for me after desperately trying for a few weeks I had to admit it wasn’t working. I reached out to customer support and Sherry was incredible. It’s service like that alone that I’ll recommend them to everyone for. Amazing.

2026年9月30日
自発的なレビュー
5つ星のうち5の評価

Quality pillow with great customer service

I ordered the sleepsake pillow to help me with awkward night feeding. Although it didn't end up working out for me, the customer service were very understanding and efficient and processed a refund for me very swiftly. The purchasing process was also very smooth with regular updates on dispatching. The pillow itself is great, very comfortable, ergonomic and uniquely designed. Definitely worth the price point. As with any pillow, the level of comfort is so dependent on each individual though, so the 100 day guarantee is a very thoughtful gesture for a small business to include. In my case, the fact that your head has to be centred in the pillow made it difficult for me as I move a lot at night based on my childrens' sleeping position and it is difficult to stay centred on the pillow.

2026年9月29日
自発的なレビュー
5つ星のうち5の評価

Great pillow for neck and shoulder…

Great pillow for neck and shoulder support.unfortunately it did impact my sleep apnea the customer service is truly awesome they understood my problem and were quick in responding and offering a full refund. I can not fault them great product if you have shoulder and neck discomfort

2026年9月28日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

The pillow is good quality. Fast delivery. Sadly the shape wasn’t quite right for me - excellent when on my back to relieve neck pain, but not quite right for my needs. Would absolutely recommend them though as Sleepsake offered amazing customer service in the return process - Very responsive and engaged.

2026年9月28日
自発的なレビュー
5つ星のうち5の評価

Feeling Appreciated

The wording in the appreciation for your order email from Sleepsake is quite surprising and refreshing.
Knowing that you feel confident this company cares about it's customers.
I am really looking forward to receiving my order.

2026年9月28日
自発的なレビュー
5つ星のうち5の評価

Outstanding customer service

I was interested in trying the pillow to address my shoulder pain. I didn't want to try a knock-off as those tend to be poor quality. Unfortunately, the pillow didn't help me but I was incredibly impressed with the excellent customer service, who processed a quick and easy return. Thank you, this is a great company and I hope another product might work out for me in the future.

2026年9月25日
自発的なレビュー
5つ星のうち5の評価

I didn’t write this review right away…

I didn’t write this review right away because I was worried that my improved sleep had simply coincided with the arrival of my Sleepsake pillow. But after 2 weeks of great sleeps ( almost all night, every night) I have to admit this pillow is tremendous. I bought it because of a shoulder issue and I am a stomach and side sleeper. I used to flip over and over all night trying to find a comfortable position. No longer. And that is the major difference I am finding with my Sleepsake pillow. It cradles my head in a wonderful way and doesn’t bother my shoulder. I am able to go to sleep and stay asleep in one position for MUCH longer periods of time. I will definitely be purchasing another pillow for the future.

2026年9月25日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報