Sleepstation レビュー 371

Sleepstation からの回答

2023年10月24日

Hi Ann,

Thanks for your review. We're really pleased that our sleep therapy helped to alleviate your worries and start sleeping better.

You're right that it can be difficult to begin with so well done for putting in the hard work and taking back control of your sleep. We hope you continue to sleep well and wish you well for the future.

Sleepstation からの回答

2023年10月24日

Hi Margaret,

Thanks for your review. We're pleased to hear that our support team were helpful and hope that you've gained some useful techniques and tools to help manage your specific problems with sleep.

We hope that these tools help you to manage your sleep going forward, especially in the upcoming dark mornings. If you do feel like you need some further support, you can log back into your account and send a message to your sleep team. They'll be happy to give you some further guidance.

Sleepstation からの回答

2023年10月24日

Hi Paul,

Thanks for your feedback. We're sorry that you didn't feel we could help you to improve your sleep.
Unfortunately, nothing is 100% effective so, despite our really high success rates, we are unable to guarantee it'll be successful for everyone.
We hope you find a resolution to your sleep problems soon.

Sleepstation からの回答

2023年10月23日

Hi Jane,

Thanks for your review. We're really pleased to hear that we helped you to take back control of your sleep.

It's great to hear that you found your week-by-week therapy sessions and resources well structured. We know there's a lot to take in so we try to make sure that everything is easy to digest and accessible.

We hope you continue to sleep well now and in the future! If you do feel you need any further guidance, just log back in to your account and drop your sleep team a message in the app. They'll be happy to help.

Sleepstation からの回答

2023年10月17日

Hi Gillian,

Thanks for your feedback on your experience of Sleepstation.

You're right that the suggestions and techniques that we introduce aren't 'new'. Everything we do is evidence-based and proven through many years of research, so it's likely that you've come across some of our advice before.

Our aim is to provide the support and guidance to help people have the right knowledge and confidence to implement these techniques and make long-lasting, positive changes to their sleep.

Relaxation training is one of the core pillars of CBTi (the type of therapy we use). When it's combined with the other techniques within CBTi, it's been proven to have excellent results in helping people resolve their sleep problems. Unfortunately, nothing is 100% effective, and I'm sorry that you didn't find CBTi helpful for you at this time.

If you'd like to reach out to your sleep team by logging in to your account and dropping them a message, they'd be more than happy to discuss your next steps with you and offer further advice. If not, I do hope you find a resolution to your sleep problem soon.

Sleepstation からの回答

2023年10月16日

Hi Amelia,

Thanks for giving your feedback about your experience of our sleep support service so far.
The solution to sleep problems can seem counterintuitive and it's important that you have faith in the team who are supporting you to give you the confidence to implement their suggestions and recommendations.
I would really recommend reaching out to your sleep coaches to explain how you're feeling, if you haven't already. Just log into your Sleepstation account and send them a message.
CBTi (the method we use) is a proven and well documented approach so you're right — the advice that we offer may be something you've heard of before. We don't claim to have developed any new sleep science — the power of Sleepstation is helping people to understand and implement evidence-based advice to get results.
It could be that you've tried some of the techniques in the past and found they didn't work for you. However, studies have shown that many of the techniques don't work in isolation and must be combined to provide the most benefit.
Often, many people will find it difficult to do it alone and that's why we offer human support at every step. I'm sorry to hear that you've felt that the support you've been given up to this point hasn't taken into account your specific circumstances.
Our sleep team aim to give everyone the personalised, tailored support to improve their sleep based on their individual needs.
It sounds like you're at the beginning of your Sleepstation course so I'd really recommend reaching out to your support team to share your concerns and frustrations, like you have here. If they understand your problems I'm sure they will do whatever they can to help.

Take care.

Sleepstation からの回答

2023年10月12日

Hi Terri,

Thanks for your review. It's great that you're making real progress with improving your sleep and hope you continue to do so, right up to the end of your therapy and beyond.

We're also pleased that you've found the structure of the therapy helpful and logical. We know that there's a lot of information to digest so we think it's really important to make it as easy to digest as we can. So thanks again, we appreciate the feedback!

Sleepstation からの回答

2023年10月12日

Hi Tracey,

Thanks for your review. We're so pleased to hear that you're sleeping so much better! We hope you continue to sleep well but, if you do need some extra support, you can just log back into your account and drop your sleep coaches a message. They'll be happy to give you some further guidance.

Take care.

Sleepstation からの回答

2023年10月3日

Hi Sylvia,

It's brilliant to hear that you're sleeping much better now. We think it's really important that it's clear throughout your therapy why each step is important, so we appreciate knowing you found the explanations were accessible and helped improve your understanding.

We know you're not quite finished your therapy so hope you continue to make even more progress, both up to your final week and beyond. If you do find you need any further support once you're finished, though, just log back into your account and drop your sleep coaches a message. They'll be happy to help!

Sleepstation からの回答

2023年10月2日

HI Diane,

Thanks for your review. We're so pleased that we've been able to help you take back control of your sleep without having to rely on medication, especially after so many years of taking them.

You're absolutely right, our sleep therapy does take commitment, but like you said, the results are certainly worth it! We hope you continue to sleep well but, if you need any further support, just drop us a message through the messaging system and your sleep coaches will be more than happy to help.

Take care,

Sleepstation からの回答

2023年10月2日

Hi Chris,

Thanks for leaving your review. We value the NHS and do what we can to support them, so we're disappointed to hear that you weren't satisfied by your experience.
We value all feedback we're given and aim to constantly improve our service so it's also disappointing to hear that you felt that your feedback was ignored. This has been passed on to our sleep team and they've reached out to you via the messaging system. We'd really like to resolve this for you but, if you don't wish to have any further support, we wish you all the best and hope you find a suitable resolution to your sleep problem in the future.

Sleepstation からの回答

2023年10月12日 に更新

Hi Alek,

I'm sorry to learn that you haven't found a solution to your sleep problem with Sleepstation up to this point.
Our sleep team has reached out to you to see if we can find an appropriate way to move forward with your support.
I want to assure you that the personalised care we provide is not an illusion. Every service user has sleep coaches who work with them throughout their therapy and are on hand to give advice and guidance specific to that user. Some of the advice that our sleep coaches give relies on the interactions with service users. The more information you give, the more tailored this can be.
While our service is personalised, our approach is based on a proven methodology - CBTi, a scientifically-proven method for treating insomnia with over 40 years of research behind it. It's now regarded as the first-line treatment for insomnia, including by the NHS. The graphs you mention are visual representations of your sleep efficiency, a scientific measure of how well you're sleeping and one that many users appreciate as a way of viewing their progress over the weeks.
Sleep restriction therapy is a core component of CBTi and this effective technique does limit the amount of time you spend in bed with the aim of increasing the amount of time you spend in bed actually asleep. Resolving insomnia properly can take time. We don’t offer a quick fix but as we support people to improve their understanding of sleep, most people find techniques that work to address their individual sleep problems.
We'd love to be able to give you further support and to see if there's anything more we can do to help you get your sleep back on track. If you could first check your messages within the app and respond, we'll be able to take our next steps from there.

Sleepstation からの回答

2023年9月18日

Hi Sue,

Thanks for your recommendation. We're pleased to hear you found the techniques and support effective.

Take care.

Sleepstation からの回答

2023年9月18日

Hi Sue,

Thanks for the review. We're so glad you found our sleep therapy worthwhile and are now sleeping a lot better!

Take care.

Sleepstation からの回答

2023年9月18日

Hi there,

Thanks for your review. We're so glad that we've been able to help you with your sleep. You're absolutely right that it takes self-discipline to see results but, like you said, it's a process that really does work.

We're pleased that you found the support from your sleep coaches so helpful. As we've said before, we believe this human support sets us apart and really helps so many of our service users stay the course and achieve such fantastic results.

We hope you continue to sleep well, both now and in the future!

Sleepstation からの回答

2023年9月13日

Hi Trudi,

Thanks for your review. We're really pleased that our sleep therapy was helpful for you. We hope you're now sleeping a lot better and continue to do so in the future!

Take care.

Sleepstation からの回答

2023年9月4日

Hi Veronica,

Thanks for your review. We're really pleased that you found your personalised sleep plan helpful and your sleep coaches supportive!

Take care.

Sleepstation からの回答

2023年9月4日

Hi Martin,

Thanks for your review. We're so pleased to have been able to help you get back to sleeping well again. It's good to know that the format worked well for you — we aim to make the information easy to digest and process so we appreciate knowing that the step-by-step design was effective!

Take care.

Sleepstation からの回答

2023年8月23日

Hi Susan,

Thanks for your review. You're right when you say it takes time and work to take back control of your sleep, but I'm pleased that you found it worthwhile.

It's also great to hear that you found the support from the sleep team so helpful. We really believe having human support while you work towards better sleep can make all the difference.

Thanks again and take care.

Sleepstation からの回答

2023年8月21日

Hi Jane,

Thanks for your review. We're really pleased to hear that you're now sleeping better. You're right when you say it takes commitment to turn your sleep around, so well done on putting in the work!

Wishing you a sleep-filled future! Take care.