Smart Hearing レビュー 22

After a week of use I asked for a return address and s full refund.
‘Christine’ from customer support sent me two e mails - eventually - asking a million and one questions; blatant delaying tactics.
The second e mails stated that my request would have to go through their legal department, to see if I qualified.
I have heard nothing since, despite ‘Christine’ assuring me I would hear back within two days.
AVOID THIS COMPANY AT ALL COSTS - YOU WILL LOSE YOUR MONEY!!!!

SCAMMERS AND THIEVES!

After more thsn 2 weeks of trying to return my aids (after 1 week of use) and numerous emails the company have now upped repayment from 30% to 65%. That means, as they will not accept the unopened cleaning kit back, that it would have cost me approx £60 to try their "risk free trial" hearing aids for one week. So I have informed the company i would rather give them to someone who maybe couldn't afford to buy them rather than return them for them to make more profit selling them on again.
So buyer beware from this company!!

The returns procedure is extremely difficult. The 45 day guarantee is voluntary and does not guarantee 100% of your money back. It is time consuming to get them to even agree to take them back. They initially offered £45 even though they were open but unused. Eventually the offer was £75.
The company should be more honest with the critical terms and conditions of the return procedure in their advertising.

Received mine yesterday. Charged up and fitted ear tips per instructions, and inserted in ears. A few whistles then they settled down. All good on first day, but still getting used to adjusting volume and programme. They seem to work for me, so I will continue using them, and experimenting with adjustments in different environments. Will need replacement ear tips regularly since my old NHS aids make my ears generate lots of wax. Can’t seem to find out how to order them just yet. Recharged overnight and fingers crossed today that they will continue to work.

The 45 day refund is a complete scam. Read the small print and you'll see they have a get out clause for everything -"diminished value" means you'll never get your £149 back. Avoid at all costs!!!

I repeatedly asked for a Return Address to return my unused Hearing Aids the same day they . I have still not recekived an address and Was refunded £30 of £149 which they cost me!
Stay clear of this firm!

Spoof reviews and so called audiologist specialists have been uncovered by Which magazine.

They just fall out of my ears and for the short time they are in there is a defending high pictch squeal , I guess I have been stitched up again like every thing in this country one big con I call it theft

Husband can now hear so so much better and improving each day. My throat recovering. Less shouting!! Price makes product more available
to everyone. Highly recommended.

I wish I had never heard of this company. Purchased on 12th APRIL. Received Hearing Aids on 16th APRIL Although the User manual was stamped PASS QA01 the actual package had the ten varying size of ear tips missing from The Accessory box. This box was slightly damaged and had clearly been repackaged following a 'return' as the charging cable wasn't secured.
Seems this company stall at every stage requesting photos (of what's missing??). They denied sending out 'Returns but asked if the Wax Guards were "blocked or discoloured"!
Tips arrived 29th APRL and I enquired if this was now the commencement of the trial period but "Lorraine" said NO. However, I was unable to use even the XS SIZE tip without severe screeching feed back. Many more emails ensued, with them continuing to request photos and further information while sending resources to "Help While I get Used To Them". BUT NO TIPS ACTUALLY FITTED MY EAR!
I have stated I am unable to send phots, and can see from other reviews that my experience is the same as theirs when dealing with Smart Hearing.
On 5th MAY I requested a refund due to the size of my ear canal not allowing even the XS to fit/work without screeching feedback.
On 13th MAY, they appear to acknowledge what I've been told by a hospital Audiologist, that my ear canals are very small/narrow, and have now "escalated my case to their Legal Department for a "formal review to consider a fair outcome". This "typically takes 2-3 business days to complete their review".
Of course they may now say I am outside the Trial Period!!
Meanwhile, I will be contacting Consumer Advice & Trading Standards regarding my position with Smart Hearing

My left aid aid just keeps whistling very loud I have tried every size of ear tip and it’s just the same I have emailed several times got no response at all I just need a refund and to return them
Michael Hewitt

Have expensive hearing aids from Specsavers for the last 4 years. I have had problems with my ears( block up regularly) since childhood and have them syringed 3 times a year. Specsavers ones hook over the ear and wanted to try ones that fitted in the ear but not at Specsavers prices. The cost of these ones far out weighed the risk price wise so ordered a pair which arrived about 5 days after ordered. First time I tried them had a lot of feed back but then I'm due for my next appointment for ear syringing. Tried them again changed the domes for larger ones and their great, can hear better than with Specsavers £2000 ones. So yes very pleased with my purchase."

Not fit for purpose, right ear device didn’t work from the start and the left device stopped working completely after 4 days. I must admit I was quite happy when only one of them was working but now I’ve got two faulty ear pieces. I’ve informed (Lorraine) at support smart hearing 3 days ago but as yet no reply.
If they don’t get back to me by Monday I will request a chargeback from my bank as I paid by credit card.
Update.
Got replies from Lorraine and after informing her that the hearings aids are faulty/not fit for purpose/not as described and within the 30 days, I’m entitled by law to a full refund.
She has told me to return the parcel for a full refund which I agreed to pay for although this contravenes the consumer rights act 2015.

I would give -1 if I could bought these specifically for Tinnitus didn't help, and I tried returning them well within the stated time and I just kept getting Ai generated emails back asking more questions, AVOID AT ALL COSTS 😡

Smart Hearing — B001857
Send2Hub — Unit 4 Tunstall Trade Park
Brownhills Road
Stoke-on-Trent
ST6 4SE
United Kingdom
This is an address supplied by this company as we reported the purchase as unauthorised and suddenly UK return address please send them an e mail telling them you are returning to this address and register the parcel also contact you bank report their behaviour

When I ordered my hearing aids it states on the website 3/5 business days I waited 10 business days although shops, banks and post offices all open on a Saturday I would class a Saturday as a business day. All in all I waited 14 days and this was blamed on royal mail and the bank holiday although I ordered a week before the bank holiday.

Contacted them was easy enough but the response showed no empathy nor did they contact me at any time regarding the delay it was all me. The customer service is appalling and I only hope the hearing aids are worth the poor service.

They have a 45 day return for a full refund but have found out that it’s from the date you order and not the date you receive them.

ordered these hearing aids about a month ago, tried them on all settings and all volumes for a couple of hours each time, they amplify the sound but in a very mechanical tone. They are not the quality that they suggest they are in their ads. Communication with the company is appalling. They clearly hope that by making you chase their help desk that you will give up and hence donate £149 to their bottom line. Still trying to get return instructions but not at all hopeful of success. IF you heed any advise at all, don't touch these with a barge pole !!!

The hearing aids are probably good but the pair that I've received are faulty. The right hand one makes an extremely loud noise randomly and it impacts on my tinnitus. So I am unable to use them. I've contacted smart hearing and they are at present promising to replace them but they are not very good. I've had to wait and wait they are far outside their promised remit of replying within 48 hours. Now I just keep getting repeat emails saying the same thing over and over. I've replied with the same answer verifying my address. I guess it's an algorithm I'm dealing with not a person.
The aids when I've briefly had them working seem ok. They make my voice very loud but I still can't hear the TV that well.
The whole experience has been a lot of hassle and very disappointing.

The hearing aids did not fit in my ears. My ear canals were too narrow and they did not stay in my ears. I asked to return them for a refund as stated in their advertisement (I sent them the requested photos) but all I got was emails, nine in total. I have returned them to the return address on the package so I await their refund of £149. I will update if and when I receive it.

Update: My Revolut bank resolved my dispute and I received a refund.

I am now receiving emails from Smart Hearing asking me to retrieve the sent parcel as the return address on package was not the correct address to send them to. I have to contact that address and retrieve the parcel. When I have retrieved the package I have to contact them again for the ‘correct’ address and return the aids by recorded delivery. This will take a long time! Meanwhile their name keeps changing from Smart Hearing to Try Smart Hearing and Hear Well. Thankfully to my Bank I received my £149.99.

My 86 year old mum is very hard of hearing and as such watched our lips and tried to join in our conversation. We tried a few hearing aids but the smile on mum's face when we put in her smart hearing aids would bring you to tears. Now other family members have ordered. Also the communication from Christine was 1st class, cannot fault my experience.