Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... もっと見る
"Fantastic Glasses – Style Meets Comfort!" I recently purchased these glasses, and I couldn't be happier! The design is sleek and stylish, perfect for both casual and professional settings. The fit... もっと見る
This is easily my 3rd or 4th purchase from SmartBuy. This website has been recommended to me by a friend of mine who is an optometrist. I’ve previously purchased a pair of glasses which were a l... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
当該企業による記述
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
連絡先
4.6
優良
1604件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Experience Gets Better from Order to Order!
I'm a returning customer having made several past purchases and SmartBuyGlasses has never disappointed, including the most recent order!
There is a wide variety of options to choose from, very fairly priced and the product detail provided allows a potential customer to have all the information needed to make an informed purchase (eg. if the glasses are suitable for progressive lenses).
Placed the order on Feb 19 and had it delivered on Feb 27. Appreciate the expeditious processing and dispatching of orders! It also came very well packaged so that is always appreciated.
Would confidently recommend to others to utilize their service. For myself, I'll definitely will be back for all my optical needs!
2024年2月24日
SmartBuyGlasses からの回答
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Ved bestilling kunne ikke ses
Ved bestilling kunne ikke ses, at varen måske ville komme fra England og med momsbetaling. Moms oplyst refunderet. Varen kom uden momsbetaling ved dette køb. Hurtig levering og god pris.
2024年2月26日
SmartBuyGlasses からの回答
Hej Karsten,
Tusind tak for dine søde ord! Vi er glade for at høre, at du nød vores service. Din tilfredshed er vores højeste prioritet, og vi ser frem til snart at betjene dig igen.
Med venlig hilsen
Ellen
SmartBuyGlasses からの回答
Hei Dorte Geckler,
Vi er glade for å ha deg som kunde. Takk for at du deler dine gode ord med oss. Det betyr mye for oss og hele teamet vårt!
Vi ser frem til å forbedre tjenestene våre over tid og ser frem til å se deg snart!
Vennlig hilsen,
Ellen
SmartBuyGlasses からの回答
Hej Sophie,
Tak for din positive anmeldelse! Vi er meget glade for at høre, at vores tjenester og priser har haft en positiv indvirkning.
Vi ser frem til dit næste køb.
Med venlig hilsen
Ellen
Hurtig levering og til god pris.
2024年2月26日
Item received on time in good…
Item received on time in good condition. Very responsive customer service
2024年2月17日
SmartBuyGlasses からの回答
Hello there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
It is on time as stated delivery date…
It is on time as stated delivery date and quality of product is good.
2024年2月6日
SmartBuyGlasses からの回答
Hello there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
This is the first time i'm buying from SmartBuyGlasses....…
This is the first time i'm buying through this website. The price was much² cheaper than purchasing off shelf or at my local store. I was very² sceptical at first but after reading alot of the good reviews from previous customer, i decided to proceed with my purchase. To my surprise the Oakley sunglasses came less than 2 weeks. I have check and confirm it is genuine and oirginal. Very² happy with my purchase and definitely this will not be the last time i buy through this website. Keep up the excellent work everyone. You all are doing a fantastic job and i appreciate it so much. Thank you and cheers. 🙏🍻
2024年1月12日
SmartBuyGlasses からの回答
Hi Zulkifli,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
Excellent, exceeded expectations!
I really liked the sunglasses that I purchased! Took some time to deliver but it arrived all fine.
2024年1月23日
SmartBuyGlasses からの回答
Hi C,
Reviews like yours make our day, because it makes all the hard work worthwhile. It's so fantastic that our product made such a difference and fulfilled your needs.
Thanks again for choosing SmartBuyGlasses and we can't wait to see you again!
Sincerely,
Ellen
SmartBuyGlasses からの回答
Hi Poh,
Thanks for the awesome review, Poh! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Sincerely,
Ellen
Genuine Item but meh delivery
the item is genuine as the quality is the same as that of the same genuine item I bought from a local store. The delivery from Hong Kong to Singapore took about 2 weeks. They should have provided free shipment for my spending SGD 500+ cause we all know glasses have high margin.
2023年12月30日
SmartBuyGlasses からの回答
Hello Victor,
Thank you for confirming the authenticity of the item. While pleased with the quality, I believe free shipment should have been offered for my SGD 500+ purchase, considering the perceived high margins in the glasses industry. The delivery time from Hong Kong to Singapore was approximately 3 to 6 working days.
I will now contact you through email so we can discuss this matter further.
If you do not prefer to be assisted through email, we can arrange a phone call as well.
Sincerely,
Hannah
UPDATE:
We've sent you an email. Please help to check your junk or spam folder as it may have been there.
Sizing not prominent.
It took me 2 returns and 3 delivery to finally get the correct size.
2023年10月27日
SmartBuyGlasses からの回答
Hello Fabian,
Thank you for sharing your feedback. I am so sorry that you had disappointing experience with us. As I understand this concerns about the sizing of the product.
I will now contact you privately via email to help you address this concern.
Sincerely,
Ellen
--
UPDATE: We have emailed you to assist you with your concern. Please check your spam/junk email if you cannot find it in your inbox.
Update:
Please note that I have sent you an email regarding your concern. In case you did not receive it, kindly check your spam/junk box.
Exceeded Expectations
Exceeded Expectations - Swift Response by customer service, taking care of additional requirements and prompt shipment & delivery.
2023年12月30日
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