Smilejustlove レビュー 

38
•
TrustScore 5段階評価の3

2.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Hi, it is Sophia again. Thank you for your reply! Not sure why I can't reply to your reply so I have to edit the previous review. You are a liar and whoever replies to my review represents yo... もっと見る

企業が回答しました

5つ星のうち5の評価

Quick delivery and easy returns . Quality and finish on items excellent , clothes right on trend .

5つ星のうち1の評価

I received my replacement delivered today, 2 out of 5. Issues last time was delivery not complete, size too small and no reply despite several emails. Now the shop sending me replacement with... もっと見る

企業が回答しました

5つ星のうち4の評価

I recently had the pleasure of shopping at Smilejustlove, and it exceeded my expectations in every way! Firstly, what you see is exactly what you get - no surprises or disappointments. The quality o... もっと見る

企業情報

  1. 衣料品店
  2. ・
  3. 婦人服店

当該企業による記述

Founded by a group of young people who love women's fashion trends, Smile Just Love is a designer brand that focuses on French classical style women's clothing. At Smilejustlove.com we love every passion and interest on Earth because it is a reference to your UNIQUENESS. And to create a perfect consumption experience for you is our core vision: To help you Express Yourself. To support you at Smile Just Love.


連絡先

2.8

まあまあ

TrustScore 5段階評価の3

38件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.8

すべてのレビュー

(38)

過去12か月のレビュー数: 0件

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5つ星のうち1の評価

a fraudulent company

Hi, it is Sophia again. Thank you for your reply! Not sure why I can't reply to your reply so I have to edit the previous review.
You are a liar and whoever replies to my review represents your company - Smilejustlove: a company constituted with fraudulent employers & employees.
You never reply to my email after I request a return. I even checked my spam emails. The clothes I received don't match your size chart. Doesn't matter what style you mentioned, size M is size M, should not be like size small people can't even pull them on.
You completely lost your dignity and my respect. I already contacted my credit company for a dispute.
Not sure how far your company will go if it doesn't allow customers to return the clothes that don't fit?

Don't buy anything from this website. You will not get a return if the clothes don't fit.
I bought 5 items and they sent me 4. After I contacted them for a return, they sent me the 5th one.
The size is smaller compared to the USA. Returning seems impossible because they don't reply to my emails to provide me with the return address they mentioned on their website.

2024年6月24日
自発的なレビュー
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Sophia
Thank you for your feedback and that's a pity that our products did not meet your expectations,we will continue to improve our designs.
And each piece of clothing has different styles and sizes.You can refer to our size chart to choose a more suitable size when placing an order.Also,we have helped you to solve the problem yesterday, please check your email box in time.
Looking forward to your nice reply.
Wish you all the best.

5つ星のうち1の評価

I returned the 2 shirts I bought for…

I returned the 2 shirts I bought for $98.00. Neither shirt fit. They refused to reimburse me so I’m calling them fraudsters.i would not recommend them to anyone.

2024年5月23日
自発的なレビュー
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Mary
Thank you for your feedback and we had refunded to you.
And now the case is in the checking progress of the bank.
So could you please contact the bank to get more details so that you can get the refund soon.
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

5つ星のうち3の評価

very bad experience...

very bad experience...
as I received only one item out of total 2 pieces I bought.
several emails I sent but I can't received any reply.
help this can be solved and as I want to buy more from your shop.

2024年2月8日
自発的なレビュー
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Lorrie
Thank you for your email and after checking,your package was sent to you on 7th,February and the package was missed by the express delivery and we will resend the item (S2361) to you soon.
Thank you for your feedback and we will strengthen the management of this part.
Sorry again for the shopping unpleasure and if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.

5つ星のうち4の評価

Website was easy to use

Website was easy to use; i was able to apply discount coupon with no issues. I was able to find all items in color i wanted and size i wanted. This is my 6th order on this site; will gladly continue to shop here.

2023年11月12日
5つ星のうち2の評価

I love the sweater but the problem is…

I love the sweater but the problem is it takes so long to receive the order . I have two orders please I like to receive before the holidays. Thanks

2023年11月3日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Fidelia
Thank you for your message and the package was delivered to you on 17th,November.
Please check your emails soon.
Thank you again for your patience and understandings!
Wish you all the best.

5つ星のうち1の評価

I have not received all the items

I have not received all the items, 1 item I have ordered apricot coloured but received white

I have replied to each mail from you.
On 28th November, you placed an order, but after that no updates.
Could you please let me know the status of the order S2260?

Thanks

2023年11月3日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Minakshi
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails please check your email box soon.
Thank you again for your patience and understandings!
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Wish you all the best.

5つ星のうち4の評価

First time with Smilejustlove, and I'm satisfied overall

I recently had the pleasure of shopping at Smilejustlove, and it exceeded my expectations in every way! Firstly, what you see is exactly what you get - no surprises or disappointments. The quality of the items received matched the high standards as expected. The only thing to note is that the size runs a bit bigger; I'm 155 cm, and it's a tad roomy.

My order arrived well before the estimated delivery date, which added an extra layer of satisfaction to my overall experience. The packaging was secure, and the items were in pristine condition. If I spot something that suits my style, I'm in again!

2023年6月24日
5つ星のうち3の評価

been trying to reach about a return…

been trying to reach about a return label the sweater is to small please get back to me

2023年11月3日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Sntonette
Thank you for your message and that's a pity that our products did not meet your expectations,we will continue to improve our designs.
We are sooo sorry that this shopping experience made you dissatisfied.And our service team had contacted you via emails so please check your email box soon.
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.

5つ星のうち1の評価

BAD EXPERIENCE AGAIN I received my replacement delivered…

I received my replacement delivered today, 2 out of 5. Issues last time was delivery not complete, size too small and no reply despite several emails.
Now the shop sending me replacement with bigger size ( per my request XXL this time ) BUT the two I received size is so small that can't be XXL. There is no way I can put it on.

Very disappointed, throwing my money into the sea, bad, very bad.

I'll never order from here anymore.

NEVER NEVER TRY AGAIN.

2023年10月13日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Cheung
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
Thank you for your feedback,and our customer service team had contacted you via emails please check your email box soon.
Please do not be worried and we will help you solve the problem soon.
Looking forward to your reply.
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Wish you all the best.

5つ星のうち1の評価

HORRIBLE HORRIBLE

HORRIBLE HORRIBLE. NEVER EVER SHOP HERE AGAIN. SEND YOU WRONG ITEMS AND ONLY RECEIVED PARTIAL ITEMS. I TOLD THEM I DO NOT NEED THE OTHERS ITEMS TO BE SENT. SINCE THEY SENT IT TOO LATE AND NOT TOGETHER BUT THEY SEND IT ANYWAY AND DID NOT GET THAT MONEY REFUNDED. I WOULD GIVE THEM MINUS STARS IF I COULD.

2023年10月8日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Regina
Thank you for your response and we had refunded to you on 9th,October,please check your account soon.Anyway,that's a pity that our products did not meet your expectations,we will continue to improve our designs,and we hope you can make a suggestion for the improvement of our products.
Thank you for your understandings!
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.

5つ星のうち2の評価

Missing items again and again

I ordered 6 clothes, first time shipped only 3, 2nd time shipped only 1. Still missing 2 clothes, I had to request a refund instead of all the waiting and back and forth. Make sure you check your shipment to see if it matches with the order too.

2023年9月25日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Sharon
Thank you for your response and we had refunded to you yesterday,please check your account soon.
Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.

5つ星のうち1の評価

HOW TO RETURN???

The sweater was adorable but very small. I could not wear it unfortunately. The quality of the blouse was not as described and photographed online. Different color. Printing instead of embroidery.
I have reached out to try and return these items repeatedly. No response. WANT TO RETURN THESE ITRMS.

2023年9月21日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Leslie
Thank you for your response and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and our custom service team had contacted you via the email and please check your mail box soon.
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.

5つ星のうち1の評価

The shirt I ordered was completely…

The shirt I ordered was completely different than the photograph, the style, pattern and fabric was not anything like the image, I was quite shocked at the difference. There was also nothing on the packaging that helped me know how I could return it.

2023年8月18日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Bridget
Thank you for your response and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and our custom service team had contacted you via the email and please check your mail box soon.
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.

5つ星のうち2の評価

The tracker does not work

The tracker does not work. I placed my order 2 weeks back and haven't received it. Was trying to see the status through tracker but it does NOT load

2023年9月27日
Smilejustlove ロゴ

Smilejustlove からの回答

Hello Pretti
Thank you for your message and the package was sent to you 27th,September and you can check more via the link
https://t.17track.net/en#nums=SF6043782540418
And it was delivered to you on 7th,October.(
GREAT FALLS,VA,US, Your express has been delivered (In/at mailbox))
So please check your box soon and if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.

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