Smilepodレビュー 

35
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Holborn branch Nice friendly welcoming staff. Magatha Lazzaris who dealt with me was amazing and did a very good job. She’s very professional and makes you feel comfortable. has a good sens... もっと見る

企業が回答しました

5つ星のうち5の評価

FELL AMAZING! From start to finish my experience was incredible! The reception team were always super helpful & friendly, but Dr. Stephen was amazing, made everything so clear & simple. Gave me a va... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a dental hygiene appointment today at Soho branch and I couldn’t be more happy. The hygienist was super friendly and nice and made me feel comfortable at all time. She used an ultrasonic machine... もっと見る

5つ星のうち5の評価

Best experiences I've had at Smilepod Soho for all my dental treatments. Everyone is so professional and helpful and I didn't just feel like a random patient. Their online booking system is also very... もっと見る

企業が回答しました

企業情報

  1. 歯科医院
  2. 美容歯科医
  3. 歯科衛生士
  4. インプラント・歯周医療専門医
  5. 歯科医師
  6. 救急歯科サービス

さまざまな外部ソースから提供された情報

Dentist London offering highest quality dental & hygiene treatments. Canary Wharf, Bank, Holborn, Moorgate and Soho. Accepting new patients.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

35件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(35)

過去12か月のレビュー数: 1

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Nice friendly welcoming staff.

Holborn branch

Nice friendly welcoming staff.

Magatha Lazzaris who dealt with me was amazing and did a very good job. She’s very professional and makes you feel comfortable. has a good sense of humour too.

Will go back again for further treatment.

2025年9月1日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Saj,
Thank you so much for your lovely review! We’re thrilled to hear you had such a positive experience at our Holborn branch. Magatha will be so pleased to hear your kind words. She always loves making patients feel comfortable and at ease! We look forward to seeing you again for your next treatment.
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Quick efficient service

Quick efficient service, my go to for all my hygienist appointments.

2025年2月19日
Smilepod ロゴ

Smilepod からの回答

Dear Chantelle,
Thank you for your kind words! We're so glad to be your go-to for hygiene appointments and that you find our service quick and efficient. We look forward to seeing you again soon! 😊
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Dental Treatment

I’m currently undergoing dental treatment with Dr. Michel Furtado at Smilepod Jubilee Place, and I couldn’t be more pleased with the results so far. Dr. Michel is an exceptional professional—thorough, knowledgeable, and always willing to answer my questions and explain each step of the process in detail. I have complete confidence in the quality of care and professionalism I’ve received over the past few months, and I’m certain that by the end of my treatment, I’ll have a beautiful, confident smile.

2025年4月8日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Valnei,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Dr Michel Furtado at Smilepod Jubilee Place. His dedication to thorough, thoughtful care truly shines through, and it’s wonderful to know you feel informed and confident throughout your treatment. We can’t wait to see your beautiful, confident smile at the end of the journey!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Sono molto soddisfatto

Sono molto soddisfatto.
Consiglio veramente la dottoressa Karen Orempuller, ottima professionista

2025年1月16日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Gianluca,
Thank you so much for your kind review! We’re delighted to hear you’re very satisfied with your experience. Dr Karen Orempuller is indeed a fantastic professional, and we truly appreciate your recommendation. We look forward to welcoming you back soon!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

I am very happy with my botox and…

I am very happy with my botox and polynucleotides results. Looking natural and refreshed. Definetly recommend Dr Karen Orempuller.

2025年1月14日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Estela,
Thank you for your wonderful review! We're thrilled to hear you're happy with your treatments. It's great to know Dr Karen Orempuller provided such excellent care. We appreciate your recommendation and look forward to seeing you again!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Excellent service with a top top…

Excellent service with a top top dentist . I highly recommend Dr Stephen Nkansah .Also the staff were very welcoming and professional

2024年12月18日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Franzy,
Thank you for your wonderful review! We’re thrilled to hear you had an excellent experience with Dr. Stephen Nkansah and our team. Your kind words about our welcoming and professional staff mean a lot to us. We look forward to seeing you again soon! 😊
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

FEEL AMAZING

FELL AMAZING!
From start to finish my experience was incredible! The reception team were always super helpful & friendly, but Dr. Stephen was amazing, made everything so clear & simple. Gave me a variety of options for my journey but ultimately wanted me to be happy!! The session was pain free and totally enjoyable I am a new girl and left feeling so confident and happy with my new smile. I’ve already recommended to so many friends and family!

2024年10月8日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Alicia,
Thank you for your fantastic review! We're so glad to hear you had an incredible experience from start to finish. It’s wonderful to know that our reception team and Dr. Stephen made you feel comfortable and confident. We truly appreciate your recommendations and can’t wait to see you again for your next visit!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Don't hastate and book your appointment!

Thank you so so so much Rayna and Agnieszka for organising and completing my higienist appointment!
It was my first time and I was super nervous, but Rayna has been brilliant and so reassuring! Don't hastate and book your appointment!

2024年10月4日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Marta,
Thank you so much for your lovely review! We’re thrilled to hear that your first hygienist appointment went so well and that Rayna was able to make you feel comfortable and reassured throughout the process. It was my pleasure to organise everything for you, and I'm so glad you had a great experience! We look forward to seeing you again soon!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

My daughter and I visit Smilepod Bank…

My daughter and I visit Smilepod Bank for our dental and orthodontic care, and we’ve had a great experience. The staff is always friendly and kind, and they make my daughter feel comfortable during her braces appointments. They take the time to explain everything clearly, which I really appreciate.
My husband prefers the Soho location because he can park his motorbike outside :) , but no matter which location we go to, the service is always excellent. We’re really happy with Smilepod!

2024年9月27日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Bernadeta,
Thank you for your lovely review! We're so glad to hear that you and your daughter have had great experiences with us, and that she feels comfortable during her braces appointments. It's also great to know your husband enjoys the Soho location! We appreciate your trust in Smilepod for your family’s care and look forward to seeing you again soon!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Perfect location for those who work in…

Perfect location for those who work in the City. Excellent service too. Thank you

2024年9月26日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Dan,
Thank you for your kind review! We're glad you found our location convenient and are happy with the service. We look forward to welcoming you back soon!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

I had an exceptional experience at…

I had an exceptional experience at Smilepod. From the moment I walked in, the staff was warm, welcoming, and highly professional. The clinic is spotless, with modern equipment that made me feel confident in the care I was receiving. The dentist took the time to thoroughly explain each step of the treatment and ensured I was comfortable throughout the procedure. What I appreciated most was their patient-centered approach, providing personalized care while addressing all of my concerns. I would highly recommend Smilepod to anyone looking for top-tier dental care.”

2024年9月20日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Paulina,
Thank you so much for sharing your exceptional experience with Smilepod! We're delighted to hear that from the moment you walked in, you felt welcomed and cared for by our team. Providing a comfortable, patient-centered approach is very important to us, and we're glad it made a difference for you. Your kind words about our modern clinic and personalized care mean a lot, and we truly appreciate your recommendation. We look forward to welcoming you back for your next visit!
Best regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Highly recommend

I've been visiting Smilepod Soho for dental and facial treatments with Dr. Gino, and I'm very happy with the care. Dr. Gino is skilled, patient, and always makes sure I'm comfortable.
The team is friendly, the practice is clean, and they treat patients with great care. I always feel well looked after and the results are fantastic.
Highly recommend Dr. Gino and the Smilepod Soho team for both dental and facial treatments!

2024年9月7日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Irena,
Thank you so much for your lovely review! We’re thrilled to hear that you’ve had such a positive experience with Dr Gino and the Smilepod Soho team. We’re truly lucky to have Dr Gino on our team – his skill, patience, and dedication to patient comfort make him a fantastic asset. It’s wonderful to know you feel well cared for and that you're happy with the results of both your dental and facial treatments. We look forward to welcoming you back soon!
Best regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Diamond Polish treatment is absolutely…

Diamond Polish treatment is absolutely fantastic. Will definitely return.

2024年9月21日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Divesh,
Thank you for your wonderful feedback! We're thrilled to hear that you loved the High Gloss Diamond Polish treatment and that you plan to return. We look forward to seeing you again soon!

Best regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

I have been using SmilePod Bank branch…

I have been using SmilePod Bank branch many years now the experience was always great. Team is very friendly and helpful

2024年6月21日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Ambra,
Thank you so much for your kind words and for being a loyal patient of Smilepod Bank for many years! We're delighted to hear that you've always had a great experience and that our team has been friendly and helpful. We look forward to continuing to provide you with excellent care. See you at your next visit!

Best regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち1の評価

I would strong advise anyone…

I would strong advise anyone considering Invisalign treatment at this dentist to think twice. My experience under the care of Dr Ilze Van Der Merwe was deeply disappointing from start to finish. During my first visit, while she performing x-rays, the door was left wide open, leaving me feeling exposed and embarrassed as patients in the waiting room could see me. She barked at me to stop moving so she could complete the xray, which obviously made me question her professionalism I regret not reconsidering my decision to continue with her for invisalign team.

Throughout the process, I had to attend numerous unnecessary appointments because the composite she applied kept falling off. The treatment ended early because I could not stand visiting her any longer. To make matters worse, the retainer I paid £300 for came off for the third time last week. After speaking with another dentist, I was informed that the retainer had not been fitted correctly - it was not my fault, but due to bad practice.

I would not have bothered writing this review, given that my treatment ended in September last year. However, due to her incompetence, my bottom teeth have since moved despite wearing both a fixed returned and night retainer as instructed. With the expectation of the lovely dental nurse, this has been incredibly frustrating and disappointing experience.

2024年8月29日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Emma Dobbie,
Thank you for your feedback. We’re sorry to hear about your disappointing experience. Please know we take concerns like yours very seriously and strive to ensure the highest standards of care and professionalism.
We’d like to discuss your treatment in detail to address your concerns, but due to GDPR, we can’t do so publicly. Please contact us directly at moorgate@smilepod.co.uk so we can work towards a resolution.
We appreciate you bringing this to our attention and hope to make things right.
Best regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち1の評価

I would not recommend this dentist

I would not recommend this dentist in Canary Wharf. I went for a check up and the dentist found that there were some issues with my teeth. I was unhappy with the way she communicated with me, describing one tooth as rotten and then telling me how I do not clean well enough and it is all due to bad hygiene, when I know I clean well enough and that there must be other factors at play. She really made me stressed out that I would lose all my teeth and scared me about eating anything.
My second issue is that she told me I would need to do deep cleaning and then have 4 fillings and then told me to book an appointment. When I was booking the next appointment they took a deposit of £85 so I asked if this is the cost of the next treatment and they said no it's just a deposit. So I asked them what is the full cost and they said they will email it to me. After I left the dentist and received the full cost I was shocked that it was over £1800 but I thought that's fair enough if thats what it costs, but they should have told me this before taking a deposit for the next appointment. I feel they aren't transparent with their costs because they know they are extortionate.
I decided to get a second opinion and went to a local dental surgery who were so much kinder to me, did not fear monger and their cost was over £1000 less than smile pod. Also they were completely transparent about their costs, providing me a full breakdown before booking any further appointments or taking payment. Also when smilepod were poking around my mouth they caused me to shout out in pain whereas the local dentist was so gentle.
I feel like this place is all about money making and I am worried for any vulnerable people who may end up there and get sucked into the fearmongering and pushed into booking appointments and paying for treatments they could get cheaper elsewhere.
They need to be kinder and more transparent about their costs.

2024年4月20日
Smilepod ロゴ

Smilepod からの回答

Dear Masuma,
Thank you so much for sharing your feedback, and I’m really sorry to hear about your experience. At Smilepod, we always strive to provide clear communication and a welcoming, stress-free environment for our patients. We also make it a priority to ensure transparency about all treatment costs before any appointment is booked, and you always have the option to cancel if you are not comfortable proceeding.
We’d love the chance to address your concerns and improve your experience. Please feel free to reach out to us directly at reception@smilepod.co.uk, as I couldn’t find your file to get in touch with you personally. We’re here to help and ensure you feel comfortable and informed every step of the way.

Warm regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち4の評価

Orthodontic treatment Smilepod Bank

I had an orthodontic treatment with fixed braces (lingual braces at the top and tooth coloured at the bottom) between 2019 and 2022 with Dr. Raj.

Pros:
-compared to friends who had Invisalign treament I think my result is better
-all the appointments were on time and it was easy to get emergency appointments when needed
-the all inclusive price and payment plan was helpful in terms of managing finances
-all the staff were always very friendly and polite
-visually the braces were not very noticeable and some of my colleagues didnt even notice I had them

Cons
-the treatment was much more painful than I expected
-the braces rub against your cheeks and I had a lot of issues with broken braces and wires that were sticking out and hurting me
-It was initially estimated that the treatment would take about 18 months but it took more than twice as long (about three years)
-although I am overall happy with the result, my teeth don't look as good as I was hoping they would following the treatment. This is not because the orthodontist didn't do a good job but because my expectations were probably unrealistic in the first place.

I would recommend to talk through expectations and what results you expect before commencing the treatment. If you are willing to tolerate the pain and the long treatment, you will likely end up with a better result vs Invisalign.

2024年6月21日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Aurelia,
Thank you so much for taking the time to share your detailed feedback about your orthodontic treatment with Dr. Raj at Smilepod Bank. We're delighted to hear that you're happy with the results overall and that you found the process smooth in terms of scheduling and our payment plan. It's great to know that the treatment worked well for you, and that the braces were discreet enough that your colleagues didn’t even notice them!

We understand that orthodontic treatment can be uncomfortable at times, and we're sorry to hear about the issues you experienced with the pain and the broken wires. Your point about managing expectations is very insightful, and we'll make sure to remind our team to have those conversations in-depth with future patients to ensure everyone feels fully informed before starting treatment.

Thank you again for your recommendation and for trusting us with your smile. We’re always here if you need any further assistance, and we’d love to see you again at Smilepod!
Kind regards
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Dr Zahra is Fab!

Dr Zahra made me feel at ease from the moment I arrived. Told me exactly what was going to happen and advised on the steps that I could take. No pressure to do any work there and then. But I had the knowledge to make those decisions at home.

2022年12月9日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear R G Cann,
Thank you so much for your kind words about Dr. Zahra and your experience at Smilepod. I apologize for the delay in responding, as I’ve recently taken over our Trustpilot account.
It’s wonderful to hear that Dr. Zahra made you feel at ease and provided you with clear information to help you make informed decisions. We strive to ensure all our patients feel comfortable and well-informed throughout their visit.
If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again!
Best regards,
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

Angi Toth

Angi is always so professional, knowledgeable and kind. I highly recommend.

2023年4月5日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Karen,
Thank you so much for your kind words! I apologize for the late response, as I’ve recently taken over our Trustpilot account.
We’re thrilled to hear that Angi’s professionalism, knowledge, and kindness have made such a positive impression. Your recommendation means a lot to us!
If you need anything or have any questions, feel free to reach out. We look forward to seeing you again!
Best wishes
Agnieszka Wyrostek
Smilepod

5つ星のうち5の評価

I’ve always been tentative going for…

I’ve always been tentative going for check ups but Angi has been looking after me for over a year and does an amazing job ensuring my oral hygiene is at its best. Very welcoming, friendly and honest with what you need.

2023年1月6日
自発的なレビュー
Smilepod ロゴ

Smilepod からの回答

Dear Islam,
Thank you for your lovely review! I’m sorry for the delayed response as I’ve recently taken over our Trustpilot account.
We’re so glad to hear that Angi has made your appointments a positive experience. It’s wonderful to know that her welcoming, friendly, and honest approach has helped you feel comfortable and well-cared for.
If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your oral health!
Best regards,
Agnieszka Wyrostek
Smilepod

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