SMS.to レビュー 32

They automatically declined my sign up, had to contact support for which every time I wrote an email there was 1 day delay for the messages, once they thought they had resolved the problem closed the ticket but the same issue prevailed. Had to contact again where they asked for personal information just to verify the initial sign up which did not require any of that information.

I've created a new account and I tried to send a test SMS, but it did not work; the message never arrived. Support said they were looking into it. They asked their provider, and it's been a month or more since this happened. I've never heard back from them. This is really an unreliable service.

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After Reply:

You should be ashamed to come here playing that role. I'm waiting for a reply to my ticket for months. Please find another business that doesn't involve client support, because you're really bad at this.

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Last reply:
I never received any email or reply regarding this. You are not only incompetent but also a liar. All the reviews on Trustpilot about your product are true. 0 stars, mediocre and untrustworthy.

I’ve been trying to reset my password for over two months. The support team keeps sending me a password reset link that expires in one hour, but the link never works.

I’ve explained the issue several times, but nothing has been fixed. Very poor support and frustrating experience.

I paid $50 to SMS.to for a bulk SMS campaign and had a truly disappointing experience. I launched a campaign that cost $25, and not a single SMS was delivered to the intended recipients. There was no clear explanation excepted that the process was being reviewed. Bespoke review taking weeks and their support offered minimal assistance.

To make things worse, when I requested a refund for the remaining $25 credit that was unused, they only refunded $15 — without a clear reason or justification.

This experience was both frustrating and unprofessional. I lost money, time, and trust in this platform. I would strongly advise others to avoid using SMS.to, especially for important campaigns. Poor delivery reliability and partial refunds are simply unacceptable in this space.

They shut down their fax service and then refused to refund a few dollars of credit I had remaining in my account.
I did all the research and work to find the means that would have enabled them to easily do that free or at a cost of only a few cents, but all I got was every excuse in the book for why they would not refund what belonged to me after they cut off the service I paid for.
Cheats who are to be avoided and who do not have the good sense to know bad reviews are more costly than a few dollars that did not belong to them.
I was just reminded to leave this review after they contacted me to say my SMS account will now also be suspended.
These people are about as useful as a chocolate teapot.
Update 20/05/2024: Reply noted. I am happy with my review as it stands. I would have left it for Intergo Telecom, the overall controlling corporate entity, if it had an active profile here. I gave you a chance to be reasonable and refund my funds after you discontinued the fax service, but you baulked at the chance and concocted excuses.

i have registered with sms.to
unfortunately its the most inconvenient platform
they kept us on hold for a whole day then they just said we don`t understand what exactly you do so we answered they still didn`t get it
i told them we`re ready to provide you with all registry certificates needed but it was useless

Great service and fast response!
Thank you so much for resolving the problem so quickly!

I received a very quick response and the representative that was helping me was very friendly and attentive

A reliable partner. Sending SMS messages via API with no problems. The developer documentation is very helpful.

Fast service
Great prices
Amazing overall

Very good service, prices and support

They have the greatest service of all! Very fast and reliable indeed! I highly recommend them.

Professionals, top service providers, great prices, prompt and effective support.

The most trustworthy provider that we can work with, credibility, honesty and professionalism is what describes them best... highly recommended

I spoke to a great person which took care all my needs. Quick and attentive responses. Great value!

Easy to use, without issues and cheap!

Great platform, excellent support and service, competitive prices! Highly recommended!!

2 weeks still waiting for the refund. Customer support does not reply back. Sounds like a scam, but I don’t really know if it’s a scam or not. Still waiting though.