Snacksonline レビュー 

1st delivery great, 2nd delivery took way longer. Asked for a review of some sweets I ordered and got a smart arse response that basically stuck 2 fingers up at me. Very unprofessional response

I’m really disappointed with my experience with Snacks Online, particularly as this is my third order and my first two orders were absolutely fine.

I placed this order specifically to put together a little Christmas hamper for my husband, including some of his favourite snacks and crisps. I purchased 11 bags of crisps, all different varieties and brands, from the full-priced section of the website. I was aware that there was a clearance section offering products with shorter dates, so I deliberately avoided this and paid the standard prices, expecting the products to have a reasonable shelf life.

Unfortunately, when my order arrived, I discovered that 7 out of the 11 bags of crisps were dated to expire before 19th December, with 3 bags expiring as early as 28th November. Considering I placed the order in October for a Christmas gift, this was extremely disappointing.

I contacted the company to query this, as the clearance section specifically advertises products with shorter dates, including dates around the end of November and beginning of December. I therefore assumed that purchasing from the standard, full-priced selection meant I would receive products with longer dates, ideally extending into the new year.

The response I received was inadequate. I was essentially told that, due to the time of year, products with dates extending beyond December would not be available until December itself. I found this explanation bizarre, particularly as I had not purchased from the clearance section. Nowhere on the website was I made aware that full-priced products could arrive with as little as four weeks remaining before their best-before dates.

I was also told that these dates relate to shelf life rather than necessarily meaning the products would be unsuitable to eat after that date. However, that completely misses the point. These were purchased as a Christmas gift, and I am certainly not going to put snacks into a hamper for my husband when the dates printed on the packaging are about to expire or have already passed.

The only solution offered was to return the order at my own expense. Having paid just under £17 for the crisps and initial delivery and then the £3.99 return postage for delivery, I would receive approximately £8.60 back. Effectively, I would be left out of pocket for something that I do not feel was adequately represented at the point of purchase.

I was hoping the company would try to find a reasonable solution and take some responsibility for the disappointment, rather than expecting me to pay even more money to return items that I had every reason to believe would be suitable for my intended purpose.

Sadly, it looks like I will have to give the crisps to the children instead, which defeats the entire purpose of my order. It feels like a complete waste of nearly £20, and the experience has left a very sour taste in my mouth.

It is especially disappointing because my previous two orders were absolutely fine. However, based on how this issue has been handled, I will not be ordering from Snacks Online again. I understand that stock dates can vary, but if products have a particularly short shelf life, customers should be made aware before purchasing them at full price. The customer service and lack of a satisfactory resolution have been just as disappointing as the products themselves.

I ordered 10 packets of KP Mini Chips at £1.35 each, that being the price shown on the packets. I have no problem with that. With postage, it meant I was paying more than I would have done in the shops (if I had been able to buy them in shops - hence my decision to buy online). I ordered 10 packets to keep the unit price down. I was a little disappointed to find that, when I opened the box, the 'best before' date was in four weeks time. I like them, but not to the extent of eating 10 packets in four weeks. It might have helped if I had known this beforehand. That apart, I have no problem with service, speed of delivery etc.

kept blaming me when deliveries failed arrive when stated, they ban me from ordering from them ever again, yet it was the courier responsible, kept going on about costs him money to return items.
i worked in retail 30yrs, and was shocking behavior

I LOVE Golden Wonder crisps, but there aren't too many places who stock them close to me. So I was delighed to come across Snacksonline and I received my third order from them today. Fast dispatch and delivery, well packaged and all items with plenty of shelf life. Keep up the good work!

Have bought a few times from snacks online,
They seem to be creeping up prices..
Items that used to be a pound,now 115
Might be my last time dealing with them if prices keep going up.

Fantastic shop with hidden gems!
Customer service is 10/10
Delivery is fast and reliable
I recommend this online shop very highly, I'm only sad that I didn't find them sooner.

Absolutely love this store items are always great quality with fast delivery have been buying of them for awhile now and never a problem fantastic service from ordering to delivery highly recommend

Delivered fast. No missing items.nothing damaged. Good prices Excellent.

Just received my Frist order from this site.
Was due to arrive tomorrow but arrived a day early and cost nothing for delivery which is a plus.

All items I'm box perfectly fine no damage and all with good dates.

Don't know why people complain when you getting a good service.

I will be using this site again in future and recommend it to my family and friends.

Thanks

Great company to buy snacks, crisps and sweets from with fast delivery.
I have used this company for a couple of years without a glitch.
Frank and his team have great customer care.

Thank you

Due to illness I go through periods where Taylors ridge-cut salted crisps are the only food I can tolerate. I recently discovered Snacks Online and bought ten 150g bags, thinking they’d last me a long time. I bought them in May 2026, and they all have a best before date of June 2026. I wouldn’t have bought so many had I known they’ll only be at their best for a month. This was my first time buying from them, and sadly it will also be my last.

Don’t bother , the customer service is shocking!!!! Food isn’t that great and customer service person is rude and doesn’t care at all , just thinks that coz they are okay to him then the sweets should be rock hard for everyone else

I'm a regular customer, which speaks volumes.
Amazing delivery, which has a really reasonable minimum spend.
The service and personal touch are greatly appreciated.
Ty so much to this company.
Frank was particularly helpful when I emailed. Ty

Avoid at all costs

Paid above what should be paid for delivery, this didn’t get close to my items arriving in time. When package did arrived it was poorly package and 2 of the 3 items were missing.
As you can imagine, no responsibility taken for delays or support offered (always the chosen couriers fault). A small % of my total cost was refunded due to the missing items.

I will never use this company again.

I’ve ordered 3 times from this company, as it’s only place I can buy the toffee I like. Each time it is dispatched next day and arrives the day after; and this is with the free postage option too!
I hardly ever leave reviews but the customer service here is excellent and long may they stay in business…..

We are regular customers and order every few months. The choice is huge and our orders are getting bigger and bigger! Sometimes what we want is not available, but we can set up notifications for when it is back in stock. Prompt delivery via Royal Mail and great packaging, especially with cans and fragile items.

Delivery was prompt and comms regarding dispatch and delivery was good, but 3 weeks BB dates on 50% of the crisps/snacks is not acceptable.

Broke my teeth soo it’s going to cost around £3800 to repair my teeth , the don’t care, but you supplied me them !

Ordered a few times from Snacks Online and each time the box arrives within a couple of days! Good quality snacks and super cheap.