Snoozy ロゎ
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Snoozy レビュヌ 

10
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TrustScore 5段階評䟡の2.5

2.7

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2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

10件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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2.7

すべおのレビュヌ

(10)

過去12か月のレビュヌ数: 0件

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5぀星のうち1の評䟡

Absolute shambles of a company!!

Absolute shambles of a company!!! Ordered a memory foam was sent the wrong one. Left voicemails and emails all completely ignored!!! Was given a time slot between 2pm and 5pm!! No one turned up. Took day off work unpaid. No one turned up!! Then got a call at 20:25 saying. They would be 5 minutes!!!!! Unacceptable delivery service. Sent wrong item and completely ignorant!! Disgusting company!!! Need refund immediately!!!!

2026幎10月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Subscription Scam

As Leane A says, this is a subscription scam. I purchased 2 pillowcases, at a ‘discounted’ rate of £19 each. By purchasing at the ‘discounted’ rate, you are opting in to the Snoozy Collective, £19 a month (it actually says $19, but I was charged £19). The ‘benefits’ of said collective are discounts on future purchases!!! The information is in the small faded print underneath the shipping details. Absolutely designed to mislead for financial gain.

2025幎8月25日
自発的なレビュヌ
5぀星のうち1の評䟡

Subscription Scam

When you buy a pillowcase, not sure about other items, they trick you into setting up a subscription, not sure what it’s for- they’ve sent no email giving me the details thus making it difficult to cancel the subscription. After my first payment of £29, I have been charged another £19 and then another £19 two weeks later so it’s not even a monthly subscription. The subscription is a complete scam.

2025幎10月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Asked for an update on my order twice


Asked for an update on my order twice and no one has bothered to come back to me

2022幎12月9日
Snoozy ロゎ

Snoozy からの回答

Good Morning,

It is unfortunate to see this review and i do apologise for the inconvenience caused.

We had a fire at our warehouse on the weekend before your order. Unfortunately, this removed our ability to fulfill orders for the next few months.

An email was sent to you on Wednesday advising about the situation, can you kindly check your junk/spam folder?

We looked at the opportunity of fulfilling this for you, unfortunately, the product has been affected as a result of the incident and we issued a full refund for you Monday 19th with a credit memo (Full Refund) and note attached.

Warmest Regards,
Jamie Thomas

5぀星のうち1の評䟡

Dreadful

Dreadful. No contact from them. I had to Email them for a update to be told there was a fire and my order had been cancelled.still waiting for refund

2022幎12月11日
Snoozy ロゎ

Snoozy からの回答

Good Morning,

It is extremely disappointing to see a one star review,

We had an incident at our warehouse and we had to cancel all active orders, this has caused significant delays and issues for us and i would like to apologise for some delays with communication.

I can see you've also contacted us by Live Chat and have been advised of the timeframe. A refund was issued to you on the 13th of December, refunds leave our bank immediately and can take up to 7-10 working days for your bank to collect the funds.

again, i would like to sincerely apologise for the inconvenience caused with your order.

5぀星のうち1の評䟡

No communication at all

No communication at all. Cancelled payment.

2022幎12月8日
Snoozy ロゎ

Snoozy からの回答

Hi Tom,

We had an incident at our warehouse and we had to cancel all active orders, this has caused significant delays and issues for us and i would like to apologise for some delays with communication.

I can see several emails have been sent to the email address we've on file.

We did send a mass email to all customers informing them of this.

In your case i can see payment has been made by BACs, there is no facility to automatically refund BAC's payments and we're still awaiting this information from you. When this is received a refund will be issued within 24 hours.

Again, i would like to sincerely apologise for the inconvenience caused. This has been a very difficult start for a new family-run business.

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