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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I waited over two months to receive my order, and when it finally arrived, the quality was nothing like what was advertised. The sweatshirts on the website look completely different from what I receiv... もっと見る

5つ星のうち5の評価

First of all, the craftsmanship and quality of their clothing is top tier! I love their trousers, they’re so versatile and timeless. Second, fantastic customer service. Anytime I reach out, they respo... もっと見る

5つ星のうち5の評価

I’m really impressed with this Men’s Elegant Sequined Long Sleeve Top. The quality is amazing, the material feels comfortable. It catches the light beautifully without feeling over the top, making it... もっと見る

5つ星のうち5の評価

I had such a great experience with Snullo. ! ordered a few items that ended up being the wrong size, and their exchange process was incredibly easy and stress-free. The customer service team was quick... もっと見る

企業情報

  1. 紳士衣料店

当該企業による記述

Men's Polo Shirts,Shirts,Suits,Shorts and Trousers with Business & Casual


連絡先

  • 1st Floor, Yiying Wenchuang Park, Buyigang E-commerce Industrial Park, No. 13, Yiyuan South Road, , 510200, Haizhu District, Guangzhou City, Guangdong Province, , China, 510200, Guangdong, 中国

  • 15381780244
  • support@snullo.com
  • snullo.com

3.6

まあまあ

TrustScore 5段階評価の3.5

91件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 14%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I made the mistake of ordering from…

I made the mistake of ordering from this company again having received a 50% refund on my previous order.
This time I purchased a pre order item , SNUZWH69855, on the 6th of November and I decided I didn’t want the item as I don’t think it will suit me.
Checked their website site on the 21st of November and it was still showing as a pre order item so I asked to cancel it for a refund. No reply, so I emailed again on the 23rd having noted that the item was no longer showing as pre order. No reply.
Their site says they will respond in 24 hours but haven’t.
Now just had an email on the 25th to say it has shipped!!!
I suspect I will get an email from Snullo now to say they can’t cancel it as it’s shipped.
I have looked at the tracking details and that says the process started on the 15th of November, at least 6 day before, while the item was still saying pre sale so not available. Not sure they could confirm when it would be available but why would you start the tracking a week before the pre sale item shows as available, I can’t think of a logical answer to that one.
I know it’s my own fault ! But I suspect when I ask to return it, it will be 30% refund offered, followed by 50% as the postage costs to return it to china will be a lot!!!
I shall definitely be blocking this company from my socials and will update when I hear anything.
I popped the order number in just to ensure they can find my details so we shall see….

UPDATE: well they have provided a response on a short jacket which I know has shipped but is a totally different order number to the one I gave them so really glad they took the time to look. Also the short jacket was never on pre sale and shipped fairly quickly, just waiting for it to arrive as it is showing in my country now.
I did get an email yesterday after I left my review, as expected, however they said they were going to intercept the package as it hadn’t left and process my refund???
So who knows where I am apart from customer service who are not looking at my correct order, cane be bothered or are just lying?
Sad because as they say, I have ordered before in their response to me, unlike any of the 5 star reviews left, none of whom who have taken the time to become verified with trust pilot !

2025年11月25日
自発的なレビュー
Snullo ロゴ

Snullo からの回答

Dear Sir,

Thank you for sharing your detailed feedback, and we’re truly sorry for the frustration this situation has caused — we completely understand why you’re upset.

After reviewing your order history, we can see that you’ve supported us multiple times, and we genuinely appreciate that. Regarding your most recent order, we’d like to clarify what happened:

Your item “Men's Fashion Short Jacket” was part of a new production batch, and it was completed earlier than expected.

Unfortunately, due to an internal oversight, the “pre-order” label on the product page wasn’t removed in time, even though the item was already finished and ready to ship.

This created the misunderstanding that the item was still in pre-order status when you requested the cancellation.

We truly apologize for this mistake — it was on our end, not yours.

Since the item had already entered the shipping process when your cancellation request was received, we weren’t able to stop the shipment. However, we want to assure you that we will support you from here. If you still wish to return the item once it arrives, our team will work with you to find the best solution.

We also take your concerns about response time very seriously. Your messages should have been answered sooner, and we are already reviewing our internal communication processes to prevent delays like this from happening again.

Thank you again for your patience and for giving us multiple chances in the past — we truly value customers like you. Please feel free to reach out directly with your order number, and we’ll assist you as a priority.

5つ星のうち5の評価

Absolutely love this brown leather…

Absolutely love this brown leather jacket! The quality is top-notch - soft, durable leather with that perfect, timeless look.
Definitely a standout piece - Dressy or Casual it will fit the occasion.
Highly recommend to anyone looking for a multiple occasions. Great Buy

2025年11月12日
自発的なレビュー
5つ星のうち5の評価

Both cool

Both cool, fun and nice selection of clothes, ordered a shirt that I liked, was a bit smaller than I expected but the support answer quickly and sent me a new one, great experience!

2025年10月30日
自発的なレビュー
5つ星のうち5の評価

Snullo for the win.

Snullo for the win. In all honesty, I was very nervous about placing an order as I couldn’t find much info on the company. Now I am a believer. There are so many unique and trendy items to choose from. I for one will definitely be ordering much more in the near future.

2025年10月24日
自発的なレビュー
5つ星のうち1の評価

It’s like SHEIN only worse: Horrible Smell

UPDATE: They responded to my review and asked me to reach out to them via email. I sent an email with my receipt, the picture of my purchase and the store I bought it from Snullo.com. They now say my order # doesn’t match their records and asked if I could send more proof. So, I sent my statement along with everything else I had that I had made the purchase through their website, Snullo.com. I haven’t heard anything back from them. I would be careful doing business with them. This is very shady business practices to me. I have all the proof of my purchase. They also do not communicate well. It’s a lot of broken English.

I placed my order on 09/06/25 and received it 10/01/25. Shipping took way too long. When I bought the sweatshirt it said 7 to 10 days for shipping. I ordered the Cross&Letter Graphic Faux Decal Print Slant Pockets Hoodie. It’s absolutely horrible. It’s like something from SHEIN only worse. The material is like rubber, it smells. I’ll have to throw it away due to the chemical smell. I can’t even donate it. Save your money, people. You don’t want anything from this store.

2025年9月30日
自発的なレビュー
Snullo ロゴ

Snullo からの回答

Hi Sir,

We’re very sorry to hear about your experience and we take all feedback seriously. We searched for the keywords in your comment name and the product name title you mentioned in your review.However, we’re having difficulty locating your order and Related products in our system. Could you please provide your order number or any proof of purchase.Send to our customer service email: support@snullo.com.so we can assist you properly?

We want to make sure every customer is satisfied, and we’d be happy to help resolve this once we confirm your order details.

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