Sent wrong strength Nicnacs and still haven’t responded to my email that I sent on Tuesday. Also this survey is in Spanish which is just annoying. Either localize to the customer country or use E... もっと見る
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Received my order, but 2 out of the 10 cans were a different flavour/strength - same brand but different label. I shared a photo of the order as I received it, asking if this could be correcte... もっと見る
企業が回答しました
Very wide selection of products with helpful staff that speak many languages. Recommend
Utrolig bra tilbud midt i nabolaget! De har alt du kan tenke deg av utvalg + mer. Veldig gode priser og fantastisk betjening 🫶🏼 service på topp!! Anbefales!
企業情報
当該企業による記述
Snusljus is your global destination for premium caffeine and nicotine pouches, providing an extensive range at competitive prices. As a leading online retailer, we specialize in offering top-quality pouches crafted to elevate your lifestyle worldwide. Our commitment to excellence ensures a diverse selection of products, catering to varying preferences and needs. At Snusljus, we prioritize customer satisfaction, striving to deliver not just products, but exceptional experiences. Whether you seek the stimulating effects of caffeine or the satisfying alternatives of nicotine, our carefully curated collection guarantees both quality and affordability. With a seamless online shopping experience and worldwide shipping, Snusljus stands as your reliable partner for accessing these innovative pouches. Join our global community and explore the diverse range of options that redefine convenience, satisfaction, and value. Trust Snusljus for premium pouches that enrich your moments, delivered straight to your doorstep.
連絡先
Carrer d orient 1 LOC 7, 07184, Calvia, スペイン
- +34647915745
- info@snusljus.com
- snusljus.com
3.6
まあまあ
78件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 20％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Trevligt bemötande och bra utbud!
2026年3月20日
自発的なレビュー
Large variety of different snus and…
Large variety of different snus and helpful knowing staff. Recommend it
2026年3月18日
自発的なレビュー
Snusljus からの回答
Thank you for your kind words and for taking the time to share your experience with us!
We’re delighted to hear that you appreciated our wide selection of snus and found our team helpful and knowledgeable. Providing both variety and great customer support is something we truly strive for.
Your recommendation means a lot to us, and we look forward to welcoming you again soon!
Best regards,
Team Snusljus
Ordered nicotine free but was sent…
Ordered nicotine free but was sent pouches containing nicotine despite being very clear that this could not happen as they are illegal in my country.
2026年2月27日
Snusljus からの回答
We’re sorry to hear about your experience and understand your concern regarding this matter.
We would like to clarify that we have already addressed this situation in our email correspondence with you. According to our records, the products sent matched the order that was placed. We always encourage customers to carefully review product descriptions before completing a purchase, as some items may have similar names but different specifications.
That said, we take feedback like yours very seriously and continuously work to make our product information as clear as possible to avoid any misunderstandings.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us again.
Best regards,
Team Snusljus
Muy buena tienda para usuarios…
Muy buena tienda para usuarios regulares de snus, muy recomendable.
2026年3月7日
自発的なレビュー
Snusljus からの回答
Thank you very much for your kind review!
We’re happy to hear that you consider us a great store for regular snus users and that you would recommend us. Your support truly means a lot to us.
We look forward to serving you again soon!
Best regards,
Team Snusljus
Merchandise seems not genuine
2026年2月15日
Snusljus からの回答
We’re sorry to hear about your concerns.
We take authenticity very seriously and want to assure you that all products we sell come directly from authorized suppliers and are 100% genuine. We would never compromise on product quality or authenticity.
It’s possible there may have been a misunderstanding, and we would really appreciate the opportunity to look into this further. Please feel free to contact us with more details about your order so we can investigate and assist you properly.
Best regards,
Team Snusljus
Wrong products
Wrong products, i was promised more quantity which never was delivered and delayed. When i asked for the adress to send back the wrong products , i get no reply. I want my money back!
2026年2月10日
Wrong order
Wrong order, no proper support, and no follow-up. I received products with much higher nicotine strength than I ordered, which is unacceptable. After promising to check the issue, they stopped responding. Very unprofessional service.
2026年2月1日
Snusljus からの回答
Thank you very much for your kind review!
We’re happy to hear that you appreciated our service and our wide selection of products. Providing a great experience and a broad range is always our goal.
We truly appreciate your support and hope to see you again soon!
Best regards,
Team Snusljus
Received wrong order items
Received my order, but 2 out of the 10 cans were a different flavour/strength - same brand but different label. I shared a photo of the order as I received it, asking if this could be corrected and their reply was simply:
"Hello !
They’re the same
Best regards
Team Snusljus ! "
Was a bit disappointed with this answer as it clearly not " The same"
2026年2月6日
Snusljus からの回答
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.
After receiving your message, we have taken direct contact with you to clarify the situation and explain the background in more detail. We agree that our initial response could have been clearer, and we apologize if it came across as dismissive.
Customer satisfaction is important to us, and we always aim to handle order issues transparently and fairly. Thank you for bringing this to our attention and for giving us the opportunity to follow up.
Best regards,
Team Snusljus
EXPIRED and INCORRECT Items
ALL 10 CANS OF THE 10 PACK WERE EXPIRED then the icing on the cake the other two cans I ordered were the wrong brand and flavor I ordered 10 RaBBit blueberry ALL EXPIRED then I ordered a NicoBit Orange Ice - they sent 77 Peach&Mint and I also ordered a Rush Grape Ice - they sent a Boost Mint. I also sent numerous emails (and a WhatsApp message to site provided number) to cancel the order immediately after ordering because the RaBBit blueberry was listed as a scented candle complete with a lengthy description of how the candle would “transform your home” and “poured exclusively by Snusljus.com” so I obviously didn’t want the candle, they assured me they only sell snus and they wouldn’t cancel it for me. Worst experience ordering snus I’ve ever encountered. Do NOT make the same mistake I did. Oh and they never got back to me when I told them about the wrong and expired items.
2026年1月19日
Snusljus からの回答
Hello,
Thank you for your review. We’re very sorry to hear about your experience and understand why this was disappointing.
We take claims regarding expired or incorrect items very seriously. After receiving your feedback, we have reached out directly to you to address the situation, explain what went wrong, and work toward a resolution. Unfortunately, we regret that this was not handled as promptly or clearly as it should have been.
We also acknowledge that the communication around your order and cancellation request did not meet our standards, and we apologize for the frustration this caused. This feedback has been shared internally so we can prevent similar issues going forward.
Thank you for bringing this to our attention and for giving us the opportunity to follow up.
Kind regards,
Team Snusljus
Paid 12e for a 2-5 day delivery
Paid 12e for a 2-5 day delivery, it came after 20 days, no explanation why just delaying non stop. Then when it arrived i got almost completely wrong order, again no heads up no explanation just sends whatever he likes, been ordering couple of times, every single one the wait was longer than said, and half of the order was wrong. Disappointing on every level.
2026年1月5日
Snusljus からの回答
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding both the delivery time and the order contents.
Tracking information is sent automatically immediately after an order is shipped. While we dispatch orders according to the selected delivery option, delivery times are ultimately handled by the carrier. UPS delays can unfortunately occur, and in some cases public holidays or red days may also affect transit times, which can extend delivery beyond the estimated window.
That said, we regret that the delays were not explained clearly and that the order did not arrive as expected. This is not the experience we want our customers to have, and we apologize for the inconvenience caused.
We have taken note of your concerns and encourage you to contact our support team directly so we can review the order in detail and work toward a solution.
Kind regards,
Team Snusljus
WRONG ORDER!
I ordered 38 cans and got 33 which had 17 that was not ordered. In two zip backs wrapped together with brown tape. More depressing than impressive. They don't answer email or chat.
2025年8月13日
自発的なレビュー
Fick ej riktigt vad jag hade beställt
Fick ej riktigt vad jag hade beställt. Och när jag påpekade detta i ett mail så fick jag inget svar.
2025年12月10日
Voila 2 semaine que j’ai passé commande…
Voila 2 semaine que j’ai passé commande et j’ai toujours 0 nouvelle d’expédition et le service client ne répond pas au mail. Je déconseille.
2025年11月5日
自発的なレビュー
You bring me wrong order mf.
2025年10月16日
Snusljus からの回答
Thank you for your review!
We’re glad to hear that you appreciated our prices and product selection. At the same time, we’re sorry that the delivery took longer than expected. We’re continuously working to improve our shipping times and overall service.
We truly appreciate your feedback and hope to provide you with an even better experience next time.
Best regards,
Team Snusljus
Never received my order
2025年10月2日
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