Sent wrong strength Nicnacs and still haven’t responded to my email that I sent on Tuesday. Also this survey is in Spanish which is just annoying. Either localize to the customer country or use E... もっと見る
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レビュアーのコメントを見てみましょう
Received my order, but 2 out of the 10 cans were a different flavour/strength - same brand but different label. I shared a photo of the order as I received it, asking if this could be correcte... もっと見る
企業が回答しました
Very wide selection of products with helpful staff that speak many languages. Recommend
Utrolig bra tilbud midt i nabolaget! De har alt du kan tenke deg av utvalg + mer. Veldig gode priser og fantastisk betjening 🫶🏼 service på topp!! Anbefales!
企業情報
当該企業による記述
Snusljus is your global destination for premium caffeine and nicotine pouches, providing an extensive range at competitive prices. As a leading online retailer, we specialize in offering top-quality pouches crafted to elevate your lifestyle worldwide. Our commitment to excellence ensures a diverse selection of products, catering to varying preferences and needs. At Snusljus, we prioritize customer satisfaction, striving to deliver not just products, but exceptional experiences. Whether you seek the stimulating effects of caffeine or the satisfying alternatives of nicotine, our carefully curated collection guarantees both quality and affordability. With a seamless online shopping experience and worldwide shipping, Snusljus stands as your reliable partner for accessing these innovative pouches. Join our global community and explore the diverse range of options that redefine convenience, satisfaction, and value. Trust Snusljus for premium pouches that enrich your moments, delivered straight to your doorstep.
連絡先
Carrer d orient 1 LOC 7, 07184, Calvia, スペイン
- +34647915745
- info@snusljus.com
- snusljus.com
3.6
まあまあ
78件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 20％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
superbra!!
2025年10月9日
自発的なレビュー
Bad shipping and customer service
I placed an order, waited 2 weeks and heard nothing about my order being shipped, had to email them 3 times to get a response, was told my order was out of stock and they would send a different brand of my choice with a couple extra cans for the inconvenience. Then they shipped me different product than what I asked for and didn't include any extras even, lesson learned, I'll order from elsewhere from now on
2025年10月2日
Fast delivery and all is bueno!!
2025年9月5日
wrong items in order
2025年9月10日
Snusljus からの回答
We’re sorry to hear that you received the wrong items in your order.
This is certainly not the experience we aim to provide, and we understand how frustrating that can be. Please contact our support team with your order details so we can investigate the issue and resolve it for you as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Best regards,
Team Snusljus
i received the wrong order
2025年8月23日
No he recibido un pedido que llegaría de 2-5 días
No he recibido mi pedido, lo que es más, ni si quiera se ha registrado físicamente en correos y han pasado casi 10 días desde mi compra. Supuestamente el envío por el que pagué era para que este llegara de 2 a 5 días... Y NI SI QUIERA SE HA REGISTRADO!
2025年8月23日
Email de suporte não funciona e há uma semana à espera da encomenda.
O email do suporte não funciona e há uma semana à espera da encomenda. A UPS diz que ainda não tem o meu pedido (desde o dia 19 de agosto). Enviei email para info e, passado 24 horas, ainda nao tive resposta (no site indicam que qualquer email é respondido em 24h).
O chat no site tambem não funciona como seria de esperar. Nesse responderam, passado as tais 24 horas, a dizer que iam averiguar a situação.
Até agora, a experiencia é muito má. Os snus que vêm da Suécia chegam mais rápido a Portugal que de Espanha. Ja ponderei, sera que não há stock da minha encomenda? Se sim, por favor, sejam logo transparentes e não aceitem as encomendas dos produntos que não têm.
2025年8月19日
Cons:
Cons:
Instead of 20 boxes of one type, they delivered 5 boxes of 4 different types, none of which matched what I ordered
Pros:
They did deliver something after all
2025年8月7日
Cannot contact them you have no idea…
Cannot contact them you have no idea when your product will arrive mine took 2 months . Terrible
2025年7月28日
Snusljus disappointed customer
Snusljus charged me for my order, didn’t sent my order (ordered June 20, 2025) and won’t respond to my multiple inquiries for an update.
2025年7月24日
自発的なレビュー
Didn’t get the ones i ordered
Didn’t get the ones i ordered, but some of the was still Allright
2025年6月11日
I havent got the package stil...
2025年6月1日
very good customer service,
very good customer service,
after placing the order I noticed that one that I ordered was way to strong for me. I mailed them to ask if it was possible to switch it. They answered quickly saying they would fix it. I received the package today and I have an extra one with my strength for free because the strong one is also in there. Thanks
2025年5月27日
I placed two orders and all the…
I placed two orders and all the products were wrong, and all with a quantity of nicotine that I cannot consume due to its high concentration, and they did not answer my emails.
2025年3月24日
Snusljus からの回答
Dear Alex Palomar,
Thank you for reaching out, and we sincerely apologize for the misunderstanding with your recent orders.
We truly regret that you received the wrong products, especially with a nicotine strength that you cannot consume. This is certainly not the experience we want you to have, and we apologize for the inconvenience caused.
We would like to clarify that the products you received have recently undergone a redesign, which might have contributed to the confusion. Additionally, we had previously communicated regarding the products that were sent.
Please let us know if we can assist further or arrange a replacement that better fits your needs. We're here to help and make things right.
Warm regards,
Team Snusljus
Terrible customer support
Terrible customer support. Ordered from them, got a reply that they are out of stock, got offered different products, told them that i have tried them and didn’t like them. Now they don’t even reply to emails. Avoid this company!
2025年3月27日
自発的なレビュー
Snusljus からの回答
Dear Deividas Sumusas,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize for the inconvenience caused, especially regarding the stock issue and the delay in our communication. That’s certainly not the level of service we aim to provide.
We understand your frustration, particularly after being offered alternatives that you had already tried and didn’t enjoy. Our intention was never to leave you without a proper solution, and we regret that we fell short in our follow-up.
We’re currently working on improving our customer service processes to ensure faster and more consistent responses. If you're still open to it, we’d love the opportunity to resolve this for you—please reach out to us again, and we’ll make your case a priority.
Thank you again for your feedback—it helps us do better.
Best regards,
Team Snusljus
Snusljus からの回答
Thank you for your review!
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