Sofasuperstore レビュー 257

We ordered a 3 seater sofa at the end of March, from the Warrington store. We were told that delivery would take 5-6 weeks and be free (the Preston store initially told us this when we saw the sofa there). 10 weeks later, with no real explanation, the sofa was delivered in the wrong colour (beige as opposed to brown). The delivery staff, who did not work for the store, then asked for £50 in cash, despite the sofa being incorrect.
We phoned the store immediately and explained the situation, also questioning the delivery charge. The staff member rudely told us we were wrong and there was always a delivery charge, and to send an email with a photo. Luckily the small scatter cushions were the correct colour, as this helped us prove the sofa was incorrect. We were told that this would be resolved and the correct sofa would be exchanged in 5-6 weeks.
After this time had passed, and with no contact, we phoned up to be told that it would take longer than expected, and to expect the sofa in 2-3 weeks. This pattern continued for the next 2 months, with us having to chase the store on the phone as they dodged our calls and kept us at arms length with promises of delivery in the next 'few weeks', as well as excuses such as the factory closing for two weeks.
By the end of August, approximately 3 months after the incorrect sofa was delivered, I emailed the store expressing that they had breached contract, and if we did not have the sofa delivered that week we would be pursuing a refund. This email was ignored by the store. I decided to phone the store later that week, to be told that they were expecting the sofa on the 7th of October (18 weeks after the first delivery), again with no explanation offered.
This date also came and went with no contact from the store, and with it being so difficult to get hold of them on the phone at this point, we decided to go into the store to try and find out what was happening. It was only after this that things started moving.
We were told by the area manager, that we could expect the sofa to arrive with the store in two weeks time, and we were so far in at this point that we decided to wait, expressing that this was our last chance before we sought a refund. After two weeks we phoned to be told that they didn't have it, and to expect a call the next day. This didn't happen, and it actually took us phoning up ourselves at the start of the next week to find out that it had been delayed again, and to expect delivery the following Tuesday. This was then pushed back to Thursday AM, and the correct sofa was finally delivered at 3:30PM that day, 7 months and 2 weeks after our initial order.

This store's communication post order is frankly insulting, with some employees speaking to us as if we were stupid at times and coming across extremely condescending. I believe that if we hadn't tried so hard to chase our correct sofa down we still wouldn't have taken delivery yet. We did not feel at all like the store cared about us and our experience.

That being said, however, there was a marked improvement after we went in store and spoke with them face to face, and we are just glad to finally have our sofa.

Chris at Warrington was a great help with the order and we are happy with his service. Just hoping that the delivery goes through as good as the service Chris has given.

No pressure sales, supported with answers to questions and very helpful for made to measure furniture.

Excellent service especially Gary who looked after us 😊

Zero stars completely!!!!
Warrington branch is the absolute worse!!!!!
Really disappointing experience from start to finish. We ordered our bed in October and were told delivery would take 2 weeks it’s been 4 weeks and we still haven’t seen it!! We have emailed and called but have been totally ignored!!! Do not buy from these scammers

Horrendous company to deal with !!!

Ordered a u shaped sofa and footstool in June.
Sofa arrived fine (poorly made) but no footstool.
Chased the footstool repeatedly on a weekly basis to be told head office are dealing / manufacturing issue. I called that much they knew my number and started to avoid my calls, I only found this out when I called back from my work phone for them to pic up straight away. The footstool was never ordered so I was lied to for months ! Finally gets delivered in the wrong colour.

Registered a complaint with head office but they have failed to respond to me. Absolute sham of a company. Email address isn’t even a proper business email (Hotmail address )

Promotes you to pay cash and then doesnt deliver what you order.

Contacting trading standards to log a complaint.

Do not use.

Really disappointing experience from start to finish. We ordered our bed in September and were told delivery would take 2 weeks — it ended up taking over 4. When it finally arrived, they delivered the wrong base (we ordered an ottoman but got a divan).

After being given conflicting information and chasing multiple times, the correct base was eventually sorted — but only after a lot of stress and poor communication.

Now, just a few weeks later, we’ve gone to flip the mattress and found mould on the underside, which is completely unacceptable for a brand new bed. We’ve emailed numerous times to get this resolved, but they’ve stopped responding entirely.

The whole experience has been frustrating and unprofessional. For the price we paid, we expected far better service, honesty, and basic quality control. Would definitely not recommend based on our experience.

Super helpful staff, and great fun too.

Great customer service, very friendly and helpful. Couldn't fault them we spent more than we intended anyway

Very friendly and informative Very helpful. Such good customer service, we left with more than we came in for.

Great help as soon as we entered the store, left us to look around and find what we needed, great information provided about sofas and beds, done us a good deal
Amazing help and time provided by Julie and Gary and great customer service provided by the two
Really happy with this experience

We went in sofa-superstore on Middlebrook, Bolton after being badly let down by another company. Adam and the staff were great. They have a great choice. We found what we wanted. It cost more than the one we cancelled but was of obvious better quality. Late on delivery day it was obvious something was amiss. Adam and the staff from the store went above and beyond to make sure we had our new sofa by the end of the day. Thank you

Joanne was fantastic at the Warrington store, professional, helpful and made our experience as a buyer extremely easy.

Highly recommend, definitely deserves a raise.

Jude and Gary gave exceptional service. Couches are high quality and British made

Joanne was absolutely amazing! We have been coming back and forth in the space of 6 months about making a decision for the right sofa and she always remembers us! So attentive and makes sure your walking away with exactly what you want! Couldn’t ask for anyone better to help us! Thank you Joanne!

Poor after sales service . Trying to get a replacement faulty recliner controller for a corner sofa bought from the Warrington branch.
Don’t even acknowledge the emails

Chris was very helpful today, super friendly and I’m very happy with my new couches. Thanks

Joanne w at Warrington was superb. Great customer service. Very knowledgable and helpful.

Chris at warrington branch was most helpful.
Very friendly and approachable.
A no preazure approach was most refreshing.
With his vast expertise in mattresses he helped find our whole family the perfect mattresses.
Will defo go there again and would have no problem recconending Sofa superstore to my family and friends.

Chris in Warrington was very helpful and made it easy