Sofology - Blackburn レビュー 

2,387
•
TrustScore 5段階評価の5

4.9

The Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB

•

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5つ星のうち5の評価

Welcoming friendly staff Excellent knowledge of products Simple instructions to follow when making a purchase Printout of your purchase information before you leave Sofology Immediate access to... もっと見る

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5つ星のうち5の評価

Had an amazing experience at Sofology. The team are great. Very polite and welcoming. Had great advice and lots of knowledge. Thank you for a wonderful experience.

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5つ星のうち5の評価

Amazing friendly staff. Not pushy just very helpful and knowledgeable nothing was too much trouble for the lady. I was so indecisive about fabrics and style and it was no bother. I honestly wish i... もっと見る

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5つ星のうち4の評価

Ordered our sofa from Sofology Blackburn. Damian was very friendly and helpful with all of our questions from start to finish, over a couple of visits. The only disappointment was nobody could expla... もっと見る

企業が回答しました


企業情報

  1. ソファー専門店
  2. ・
  3. リビングルーム用家具の店
  4. 椅子張り店
  5. 家具の付属品
  6. 家具店
  7. 日用品店

当該企業による記述

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


連絡先

  • The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, 英国

4.9

優良

TrustScore 5段階評価の5

2387件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,387)

過去12か月のレビュー数: 13,841件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The gentleman that served me was very…

The gentleman that served me was very helpful and courteous. He gave me all the information I needed to make an informed decision. There was plenty to choose from too.

2026年2月3日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

5つ星のうち5の評価

Amazing

Helpful, Kind and extreamly polite gentleman helped us caĺed Damien, Couldnt of been more satisfied.

2026年1月30日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Thank you for awarding us 5 stars Chris!

5つ星のうち5の評価

It’s the second time I’ve been to have…

It’s the second time I’ve been to have a look and decide on a sofa . First time was asked if I needed any help just let them know and i looked round at length , not bothered or rushed , questions answered by a young man . This time same very friendly and when I was ready Damian helped me and was very knowledgeable and kind . That’s why I was able to decide what I wanted . Thanks again Damian so patient ,good job 👍

2026年1月31日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

This is a great review Lisa, thank you for sharing!

5つ星のうち5の評価

Relaxed atmosphere

Lovely staff really helpful and went through all options. Relaxed and comfortable experience and wasn’t rushed. Various choices and a wide variety of options. I would recommend using sofology to anyone looking for a new stylish sofa.

2026年1月30日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Thank you for choosing Sofology!

5つ星のうち5の評価

Very Good Experiance

Damian was very helpful and informative without being too pushy.

2026年1月24日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Damian. Have a great day 😊

5つ星のうち5の評価

A pleasure

Very nice man helped me
Nothing was to much trouble
Great service

2026年1月26日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

5つ星のうち1の評価

An absolutely appalling company!!!!

An absolutely appalling company!!!!! And that's putting it mildly. I was supposed to be receiving my new sofa just over a week ago now. We ordered it at the beginning of November last year. The delivery guys rang us up saying that they wouldn't be able to deliver our sofa because of a low bridge, we then gave a alternative route. The reply back was, well I'm sorry but we have run over our time slot for your drop off, we're not interested in an alternative route. They said that we would get a call the next day to sort out another delivery day/time. I rang them twice. We should of been getting our sofa this Wednesday, but it's been cancelled!!!! And they have given us a new date for delivery.. another week of waiting!!!! We got rid of our old sofa the day before like they say to do so, so now we haven't got anything but the floor to sit on. The deckchairs are back breaking and have been disposed of. This is absolutely beyond the joke!!!!!!! I have never ever experienced such an appalling experience in my life!!!!!!! If it isn't delivered this time, I will be wanting a refund of what we've paid!!! Good job i used PayPal payment.

2026年1月26日
自発的なレビュー
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi Trevor, we are so sorry to hear this. Please send an email to social.media.complaints@sofology.co.uk with your order number and the details of your complaint and we will contact the delivery company regarding this.

5つ星のうち5の評価

A good and helpful experience

I'd just been to another furniture store nearby who made me feel like an outsider who'd walked into their saloon. My experience with Seriya in the Blackburn store was quite the opposite. She was very welcoming and helpful without being pushy. She understood exactly what I wanted and showed me everything that met those requirements. She was pleasant and good humoured, the perfect employee.

2026年1月26日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

5つ星のうち5の評価

From start to finish Sid was really…

From start to finish Sid was really helpful as he knew we found choosing difficult. He made it much easier so thank you.

2026年1月25日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

5つ星のうち5の評価

Experience and Helpful

Very impressed...

Staff Member Nash was very helpful, not pushy,but confident
She went into every detail about the suit, delivery and the purchase,
It was a pleasurable experience for myself and my Family.
Nash is a very value member of Her team and Sofology.

Thank You all,

P.Hynes(miss)

2026年1月25日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

5つ星のうち5の評価

Damien and Neil were a Pleasure!

Damien and Neil were both absolutely great! Attentive, patient, professional and personable. Nothing was too much trouble for them and no pushy sales tactics at all. From my first visit, I was definitely confident to go for something a little dearer than I intended, but better quality and longer lasting. Thank you guys and Sofology!

2026年1月24日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

5つ星のうち5の評価

Good range of sofas and very helpful…

Good range of sofas and very helpful friendly staff

2026年1月19日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

5つ星のうち5の評価

Outstanding customer service

We were greeted by Sid who was very friendly . We spent around 2 hours in the store and Sid was very patient and helpful in helping me decide on which sofas I wanted. He made the process very easy and straight forward. Overall I was very happy and satisfied with the service I received from Sid

2026年1月18日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sid. Have a great day 😊

5つ星のうち5の評価

Great customer service from Sid at the…

Great customer service from Sid at the Blackburn branch, made the purchase much easier/smoother.

2026年1月19日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Hi there, thank you for your review. Another great review for Sid, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

The showroom had lots to see and helped…

The showroom had lots to see and helped me to choose the sofas I wanted.
I consider the salespersons approach important in buying a sofa. The sales assistant was very helpful and was very good at her job in assisting me and my wife in choosing what we wanted. Think she was called something like Saff?
A good experience and will recommend.

2026年1月17日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

5つ星のうち5の評価

Great sales guy

Great sales guy, after original intro left us to it then very friendly efficient and helpful when I requested

2026年1月17日
Sofology - Blackburn ロゴ

Sofology - Blackburn からの回答

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. Your satisfaction is our top priority, and we are absolutely delighted to hear that you had such a positive experience with us. It means a lot to our team to know that our efforts are making a difference. If you have any questions, need further assistance, or have any feedback in the future, please don't hesitate to reach out to us. We're always here to help and make sure you continue to have a great experience!

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