Koli was amazing , explained and showed us the styles and colours . Left us to have our own conversation to discuss our room layout before coming back. Made us coffee . Even allowed us to take a... もっと見る
企業が回答しました
所在地
所在地を変更Unit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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Toby was most helpful in really listening to my needs and suggested something I had never considered but worked perfectly in the space. Not overly pushy to get the sale, just being helpful and provid... もっと見る
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It is a nice set out store, staff friendly but professional, very good choice, the staff were patient and not pushy.
企業が回答しました
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, 英国
4.8
優良
1715件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great and helpful service
We were served by James. He asked us what our needs were without being too pushy. He pointed out a few sofas that might suit us.
Overall it was a very good buying experience
2026年3月6日
Sofology - Cheltenham からの回答
Thank you for sharing Chris :-)
The sales person who helped us today…
The sales person who helped us today was great. She was attentive but not over baring. She was very knowledgeable regarding the products and very friendly and approachable. I believe her name was Lola but if I am wrong I apologise. She made our experience in store stress free and we went away purchasing the sofa that will be perfect for me and my family.
2026年3月5日
Sofology - Cheltenham からの回答
Thank you for your wonderful feedback! 😊 We’re delighted to hear Lola (or the team member who helped you) made your visit stress-free, friendly, and informative. We hope your new sofa brings lots of comfort and enjoyment for you and your family! 🛋️✨
Sofology - Cheltenham からの回答
Hello, thank you for taking the time to leave a 4-star review, it's great to hear feedback like this!
Sofology - Cheltenham からの回答
Hi Valerie, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great choice of Sofas and excellent…
Great choice of Sofas and excellent service by our sales Person/ Asst manager.
2026年2月28日
Sofology - Cheltenham からの回答
Thank you for awarding us 5 stars Kevin!
Every aspect of the purchase of our new…
Every aspect of the purchase of our new sofa was explained thoroughly and clearly.
2026年2月21日
Sofology - Cheltenham からの回答
Thank you for awarding us 5 stars Anon
The service was second to none but I do…
The service was second to none but I do think instead of having to purchase a cleaning kit for my new furniture supplying one as a gift would be more welcoming especially as customers are spending thousands of pounds this is the only reason I gave it 4 stars
2026年2月25日
Sofology - Cheltenham からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Wonderful service from Toby.
Wonderful service from Toby.
Everything was explained well and the store offers an excellent selection.
2026年2月24日
Sofology - Cheltenham からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very happy!
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show us all the different styles that could fit. She took her time to show us all the different options available and we ended up going with a really lovely one! Very happy with my experience 😁
2026年2月22日
Sofology - Cheltenham からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Dawn. Have a great day 😊
Amazing staff!
Popped into sofology in Cheltenham and fell in love with a sofa.Customer assistant was great he answered all our questions and more ,no pressure , we needed to check measurements back home ,and the assistant set up all the details on an app for us ,so if we wanted to proceed everything was ready for us .
2026年2月22日
Sofology - Cheltenham からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We were very impressed how the staff…
We were very impressed how the staff gave you the freedom to look around and try without being pounced on! ( Next door DFS did exactly that) our salesman was very polite and super friendly 😀
2026年2月21日
Sofology - Cheltenham からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Toby was really helpful and informative
2026年2月21日
Sofology - Cheltenham からの回答
Hi there, thank you for your review. Another great review for Toby, we will make sure to pass this on! Have a nice day.
A great day shopping for replacement sofa’s
The staff were friendly and very helpful, they had good knowledge of the products, they were attentive but not too pushy allowing us time and space to decide on colour and fabric all in all a nice experience thank you.!
2026年2月17日
Sofology - Cheltenham からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Sofology - Cheltenham からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
How helpful they were even when I was…
How helpful they were even when I was so indecisive about which sofa I wanted. Managed to get there in the end but staff were really good and understanding and helped me with exactly what I wanted
2026年2月17日
Sofology - Cheltenham からの回答
Thank you for awarding us 5 stars :-)
Good service
2026年2月15日
Sofology - Cheltenham からの回答
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very good customer service
Very good customer service. All staff very polite and not pushy or trying to force a sale. Explained all information in great detail and a pleasant experience all round.
2026年2月15日
Sofology - Cheltenham からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Assistant manager was excellent
Assistant manager was excellent. Very helpful and achieved exactly what we wanted.
2026年2月15日
Sofology - Cheltenham からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Well laid out store with lots to choose…
Well laid out store with lots to choose from. Staff were very polite and informative on product range.
2026年2月12日
Sofology - Cheltenham からの回答
What an amazing review, thank you so much for taking the time to write this 😊
Sofology - Cheltenham からの回答
We are pleased to hear this Mark.
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