Gordon was very good at his job, made sure we were fully aware of everything we needed to know before making the purchase. Very knowledgeable, welcoming and made us feel at ease throughout
企業が回答しました
所在地
所在地を変更Unit A, 226 Purley Way, CR0 4XG Croydon, GB
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レビュアーのコメントを見てみましょう
I felt no pressure, just received a lot of help in a pleasant, relaxed way from Abe. I walked in and out of the store four times and each time I go back I was pleasantly received by Abe who patie... もっと見る
企業が回答しました
There’s so many choices and all good qualities, I felt no pressure, took my time before making decision.
Excellent. Gordon was so helpful, everything was explained thoroughly, friendly. We were in between 2 models of sofas and thanks to Gordon’s patience, he walked us through every single detail of each... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Unit A, 226 Purley Way, CR0 4XG, Croydon, 英国
4.8
優良
2882件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sofology - Croydon からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Umut was knowledgeable and really…
Umut was knowledgeable and really helpful in finding me the corner sofa I needed with the dimensions of our living room.
2025年12月3日
Sofology - Croydon からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful staff throughout the process
2025年11月29日
Sofology - Croydon からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The team were really helpful
The team were really helpful, especially Monica & Umut who were great. Very relaxed environment to shop for a sofa, which is very rare!
2025年12月1日
Sofology - Croydon からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
2 seat sofa
Helpful, friendly staff. Didn't feel rushed into making a decision. Easy to order and hopefully delivery will be on time!
2025年11月28日
Sofology - Croydon からの回答
Thank you so much for your lovely feedback! We're really glad to hear that you found our team helpful and friendly, and that you felt comfortable taking your time to make the right decision.
It’s great to know the ordering process was easy for you, and we’ll do everything we can to ensure your delivery arrives right on schedule.
Thanks again for choosing us, we really appreciate it! 🌟
Sofology - Croydon からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Mr Abi the salesman was really helpful
2025年11月28日
Sofology - Croydon からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Abi. Have a great day 😊
Umat is A Gem
Umat is a genuine customer service representative and we appreciate him. He greeted us when we entered the door with a smile and gave us time to peruse the products. When we found what we wanted he took us around and showed us some similar items so we couls get a feel and when we made our decision he sat with us and sold us some more options and discussed particulars like insurance and care products. This is what you need in a business, its not only about thw sale but making time for the customer no matter how long it takes. He did not rush us and ai appreciate that.
2025年11月25日
Sofology - Croydon からの回答
Thank you so much for sharing this lovely review! We’re delighted to hear that Umat made your visit such a positive and comfortable experience.
It’s wonderful to know he took the time to show you different options, explain the details, and support you through your decision without ever making you feel rushed. We’ll be sure to pass along your appreciation.
Thank you again for choosing us! We're here anytime you need assistance. 💛
Advisor in store was extremely helpful
2025年11月20日
Sofology - Croydon からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Amazing customer service
Amazing customer service, Gordon was really helpful, explained the process and showed the range of options and hence we were finally able to place the order . Thank you so much.
2025年11月27日
Sofology - Croydon からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Umut was really great and helpful he…
Umut was really great and helpful he was very patient explained everything in great detail,
2025年11月25日
Sofology - Croydon からの回答
Hi there, thank you for your review. Another great review for Umut, we will make sure to pass this on! Have a nice day.
The salesperson was quite good
2025年11月22日
Sofology - Croydon からの回答
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Umut was very attentive from the moment…
Umut was very attentive from the moment we walked in. He was friendly and knowledgeable.
Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of attentive/helpful and relaxed. He allowed us plenty of time to shop around but was in the vicinity when we needed. When we explained what we wanted, he only showed us options directly suitable and did not attempt to divert our attention. He gave us alternatives but stuck to the brief.
He then supported on all questions asked and was clear and sure on all answers.
2025年11月23日
Sofology - Croydon からの回答
Thank you for your feedback regarding your recent visit to Sofology Croydon. We're glad to hear about your positive experience with Umut, who provided a great balance of attentiveness and relaxation.
We take pride in our friendly service, and it’s wonderful that Umut understood your needs and offered suitable options without pressure. Your kind words will be shared with him and the team.
We're pleased you had a five-star experience and look forward to welcoming you back. If you have any questions or need assistance, please reach out.
Thank you again for your feedback.
Because Monica made everything very…
Because Monica made everything very easy and helpful
2025年11月22日
Sofology - Croydon からの回答
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
My experience was great and I was…
My experience was great and I was helped very well by the team
2025年11月22日
Sofology - Croydon からの回答
Thank you for sharing your experience at Sofology Croydon. We're glad to hear you had a great visit and that our team assisted you well. Your feedback is valuable, and we're pleased to have met your expectations. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon!
Gordon is the man!
2025年11月22日
自発的なレビュー
Sofology - Croydon からの回答
Thank you so much for taking the time to leave us such a fantastic review!
I purchased a double power recliner…
I purchased a double power recliner which I received in September but now one of the recliner motors has failed after a couple of months use. To make matters worse I’m told it could be up to 13 weeks for a replacement to arrive and be fitted. After waiting 13 weeks for the sofa to be delivered originally I’m stating to wonder why I bought from them.
2025年11月17日
自発的なレビュー
Sofology - Croydon からの回答
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Great experience!
We had a great sales rep his name is was Umut , very helpful with great knowledge in regards to style and design. There were lots of styles to choose from and great quality!
2025年11月17日
Sofology - Croydon からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Our assistant Abi
Our assistant Abi, at the Purley Way shop was helpful and informative. gave us space and time to browse then efficiently led us through the ordering process.
Thank you Abi
2025年11月17日
Sofology - Croydon からの回答
Hi there, thank you for your review. Another great review for Abi, we will make sure to pass this on! Have a nice day.
Gordon , what great guy
Gordon one of the sales man clinched it for us after shopping around.What gentleman so polite, wealth of information and not pushy. He gave us the information and the space and time to make our own decision.
2025年10月24日
Sofology - Croydon からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gordon. Have a great day 😊
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