Friendly and knowledgeable staff with no pressured selling. Found sofa within the vast range on show. Detailed explanation of process and delivery. Overall an excellent visit.
企業が回答しました
所在地
所在地を変更Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL Farnborough, GB
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レビュアーのコメントを見てみましょう
We had great customer service from the Farnborough team and we are SO happy with our new sofa. Delivery was so smooth - the team was very helpful. The sofa fits so well in the space and is SO stylish... もっと見る
企業が回答しました
Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally... もっと見る
企業が回答しました
The young man who helped us charge our order was very helpful. I would have given 5 stars however we weren’t aware there would be delivery charge added.
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL, Farnborough, 英国
4.8
優良
2936件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sofology - Farnborough からの回答
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Barry super helpful and knowledgeable
Barry super helpful and knowledgeable
Second experience buying at Sofology with him and both times he was great.
2026年1月4日
Sofology - Farnborough からの回答
Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.
Very helpful sales guy
Very helpful sales guy, Evan. Very knowledgeable of products and very pleasant and polite to deal with. Great attitude towards the process.
2026年1月4日
Sofology - Farnborough からの回答
Hi there, thank you for your review. Another great review for Evan, we will make sure to pass this on! Have a nice day.
The relaxed non-pressurising staff
The relaxed non-pressurising staff, Evan Evans particularly, his manner, patience and knowledge.
2026年1月4日
Sofology - Farnborough からの回答
Thank you for choosing sofology!
Gary really looked after us and we…
Gary really looked after us and we appreciate the support while buying a new sofa.
2026年1月3日
Sofology - Farnborough からの回答
Thanks for choosing Sofology Amy!
Charlie was extremely helpful and…
Charlie was extremely helpful and patient when I took my indecisive wife and 2 young kids to buy a sofa. We already had sort of decided which one we wanted but Charlie didn’t try and steer us on to something more expensive. Very simple process too. Thank you!
2025年12月31日
Sofology - Farnborough からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Charlie. Have a great day 😊
Helpful sales approach
Charlie had exactly the right approach to help us make a decision about our purchase.
2026年1月3日
Sofology - Farnborough からの回答
Hi there, thank you for your review. Another great review for Charlie, we will make sure to pass this on! Have a nice day.
Great service answered all our…
Great service answered all our questions just what you want when ordering large purchases
2026年1月3日
Sofology - Farnborough からの回答
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Thank you Evan for great customer service!
Evan was very informative and helped us to get the right sofas for our needs and the insurance to go with them. He made the experience enjoyable, and we would thoroughly recommend going to Sofology in Farnborough for great customer service. Thank you Evan!
2026年1月3日
Sofology - Farnborough からの回答
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Sofology - Farnborough からの回答
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊
Elle was very patient and knowledegable…
Elle was very patient and knowledegable as we looked at lots of options before we placed our order. Highly recommend
2026年1月1日
Sofology - Farnborough からの回答
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Good customer service from Elle
I went to the Farnborough store and was greeted by a really pleasant young lady assistant Elle who was extremely helpful . I gave her some idea of what I was looking for and she went out of her way to help
me with the choices available . It was a tad disappointing to then find 11 weeks before delivery - apparently made in China but the frame is lifetime guaranteed
2025年12月30日
Sofology - Farnborough からの回答
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Sofology - Farnborough からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofology - Farnborough からの回答
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent customer service from Charlie…
Excellent customer service from Charlie helped us make an informed decision on our purchase.
2025年12月30日
Sofology - Farnborough からの回答
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Charlie was super
Charlie was super, no hard sell, just very informative. Didn’t feel pressured at any point. Helped us make a decision based on what we were looking for. He was also very patient with us, especially when we had a baby and toddler in tow that took our attention a few times. We had to leave the first day we looked, but returned to look for him as he helped us with our decision with no influence.
2025年12月30日
Sofology - Farnborough からの回答
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Everything was explained to me…
Everything was explained to me including how to clean stains off.
2025年12月30日
Sofology - Farnborough からの回答
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Comfortable surroundings and easy to…
Comfortable surroundings and easy to select a sofa, and not hassled by the staff
2025年12月27日
Sofology - Farnborough からの回答
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Relaxed helpful staff who weren’t pushy
Relaxed helpful staff who weren’t pushy
Great range
2025年12月27日
Sofology - Farnborough からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofology - Farnborough からの回答
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
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