Sofology - Hedge End レビュー 3,184

Very good customer service and also very knowledgeable

Our experience got elevated to the next level up by the incredibly friendly and engaging staff! It was Marie who casually approached us without any pressure on. We joke with her thinking we won’t be able to get what we want as we live in Channel Islands and prepared ourself that we might have to find company to ship where we live.
Marie walked away after telling us walk around and see what we got.
She then appeared again casually telling us you know we can deliver to Channel island not a problem at this price etc if you are interested.

We end up buying sofa and cuddling chair and we have received incredible service from Marie.
Not only she was having great sense of humor, was knowledgable she has also managed to get us a deal on top of that.
Interestingly we went to shop next door to sofology first and no one seems to paid attention to our browsing there.

It was great experiance for us and we will be definitely looking to get some more stuff from Sofology.

Marie made a huge difference and we enjoyed experience she has provide!

And yes we only went on to buy sofa not expecting 5 star service bit we definitely has received that and were very happy with our purchase.

Thank you very much
Now we are exciting for our delivery soon.

We came into the store and they were very helpful from finding what we wanted to how comfy

Top quality and service. Large show room and helpful staff.

George the salesman really helped with good advice. Not pushy which was great.

Left alone to browse, but then Natasha was very helpful and patient with us

Good service delivery on time fitting very good

So far so good my experience in the showroom was excellent. The knowledge of the girls serving was brilliant however I’m yet to have any communication on delivery. It’s now past a week since I signed the final documentation and I have said it was 14 days which should be sometime this week or next, but I’m don’t know so I wondered if there was a way of finding out.

We spent almost £6000 and they only give 48 to change the order. We called on the 4 day to make a change and they wanted to charge £700 for that. Definitely wouldn’t recommend them at all. The worst service ever

Friendly staff no pressure or feeling of being rushed. Good knowledge of produce. Do feel a bit pressured to take out warrenty though.

The excellent and professional service,

Customer friendly service and good knowledge about the product.

I was helped by Clio in the hedge end branch. She was very helpful, chatty and made me feel at ease from the moment I arrived. Nothing was too much trouble and she showed me some brilliant options for my sofa. Very knowledgeable in finance options and gave me some brilliant advice on how to take care of my new sofa! Thank you Clio!

No pressure from the sales team but lots of help and knew what to show us to suit our needs

Excellent customer service and plenty of options. We found exactly what we needed

Great customer service with knowledgeable shop staff.
Gone through all the options of potential deal without rushing or stalking whilst in store.

Emma was very helpful. Nice and easy to order.

The salesman George was very helpful he gave us space to browse advised us on the swatches. I saw the second sofa on display and liked it straight away however we were given sound information about it by George who advised we look around the rest of the showroom on what else was available best advise ever as it turns out. We looked at the rest and even went outside to the other shops to look at other sofas but I decided the second one was the one to have. We went to the swatches selected three put them on the display we whittled it down to two I tried the sofa again saw George called him over and he allowed us to take the swatches out side in natural light to see the differences between the two. We decided on one and George then ook us through the procedure to buy it. He took us through at our pace and answered all our questions with out hesitation we are now awaiting our new sofa Thankyou for the good experience we had

Steve talked us through and we feel confident we have made a good choice