Sofology - Hull レビュー 2,435

TrustScore 5段階評価の5

4.9

Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB


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5つ星のうち5の評価

Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... もっと見る

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5つ星のうち5の評価

We had a very pleasant experience today. Gary was very helpful and patient and nothing was too much trouble. To the point of rearranging the showroom with bits of furniture for me to see if mixing and... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited on spec looking for a reclining chair. We received a friendly welcome from Gary, and service which never felt pushy. Gary pointed out several options around the store, one of which we purch... もっと見る

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5つ星のうち5の評価

Really friendly staff so good we bought a sofa and chair.would recommend to friends staff was so helpful not over powering and know what they were talking about

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企業情報

  1. ソファー専門店
  2. 家具の付属品
  3. 家具店
  4. 日用品店
  5. リビングルーム用家具の店
  6. 椅子張り店

当該企業による記述

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


連絡先

  • Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, 英国

4.9

優良

TrustScore 5段階評価の5

2435件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5つ星のうち5の評価

First new sofa for 25 years

Very relaxed no hard sell but very professional Gary and Natalie made us welcome making us drinks and not rushing our decision,we are very happy with the deal they worked out for us thanks again and thanks for looking after our son when he came for sofas for his new house I can strongly recommend others to use sofology

2025年9月17日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Thank you for sharing your experience! We're glad Gary and Natalie made you feel welcome and that you enjoyed the relaxed atmosphere and professional service. We're also pleased to have helped your son with his new home. Your recommendation means a lot, and we look forward to welcoming you back to Sofology Hull!

5つ星のうち5の評価

New sofas

Went back to look at sofas after viewing earlier in the week. Natalia in Hull helped us fine tune our choice of colours by showing us a wide range within the shop as well as offering thoughts on colour combinations. There was no pressure, just an easy, enjoyable experience which resulted in a very happy purchase. Thank you.

2025年9月13日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

5つ星のうち1の評価

Un professional sales staff. Lost order after paying £2 000 for sofa…

I went today to buy a sofa for my 82 year old mum , the sofa cost £2,000 which after nearly an hour the salesman Gary was chatting and adding more and more cost on , we eventually left with a card payment receipt and nothing else. My mum had just paid out £2,000 and we knew nothing more.
After an hour or so my boss at my worked called me to say Gary at sofology needed to talk to me.
He had lost all the information, what sofa ,what colour and had wrong address and no contact number . Very un professional

2025年9月10日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk

5つ星のうち5の評価

Both Simon & Gary at the Hull store…

Both Simon & Gary at the Hull store we’re very helpful. Easy process and great product.

2025年9月7日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

5つ星のうち5の評価

Staff excellent

Staff excellent

2025年9月5日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

5つ星のうち5の評価

Really nice salesman

Really nice salesman. Very helpful and not pushy

2025年9月4日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊

5つ星のうち5の評価

Great Sales Rep (Holly)

Holly, the Sales Rep, was great. She was very informative and helpful.

2025年8月30日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

5つ星のうち5の評価

Great selection, even greater service to…

Selection of sofas is far superior to the other stores nearby and great prices too. Simon was so friendly and helpful without being pushy. Very knowledgeable, giving the feeling of being looked after which was great. Have already recommended the store to a family member.

2025年8月31日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

5つ星のうち5の評価

Natalia

Natalia, the lady who we dealt at the Hull store with was lovely. She was helpful, not pushy and a pleasure to deal with.

2025年8月30日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

5つ星のうち5の評価

The member of staff Charlotte was very…

The member of staff Charlotte was very helpful and gave us time and space when we needed it and was also informative and friendly when we wanted to talk about the sofa we had chosen.

2025年8月28日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Thank you for taking the time to leave us this great review :-)

5つ星のうち4の評価

New sofa

Staff were very helpful not pushy loke some stores felt relaxed

2025年8月23日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

5つ星のうち5の評価

5 * service

Gary was great, he recognised us from being in store the week before, he was approachable, explained everything and made buying our new sofa a breeze.
All staff are friendly and approachable, without any hassle.
Having bought a sofa from sofology 10 years ago and being ready for a different style, I would highly recommend Sofology.

2025年8月25日
Sofology - Hull ロゴ

Sofology - Hull からの回答


Thank you so much for taking the time to share your wonderful feedback with us!

5つ星のうち4の評価

You have what we are looking for.

Let customers walk round and view the products. They know what they are looking for. Then they can ask the staff the questions they want answered . Give us a little time to look around. We have bought our last 3 suite from you. Because of the quality and you always seem to have what we are looking for.

2025年8月24日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

5つ星のうち5の評価

The general feel of the showroom from…

The general feel of the showroom from walking in. Exceptional choice. No intimidating sales people which was appreciated. We made three visits before deciding on what eventually ordered. The first was a quick view. The second, we met Natalia, your sales person, and she was very relaxed with us and so helpful. We got her name and said we'd be back as we had our hearts set on a particular sofa. Third visit, Natalia was there and and as we made a bee-line for the sofa we were going to order, a lovely beaming smile on her face as she remembered us. That made our day. She's a credit to Sofology. Relaxed, friendly and smooth transaction placing the order. It was a pleasure to meet Natalia, so much so, when Sofology is ready for the balance of payment, we may visit the store to make the payment in the hope Natalia is there as it would be nice to see her again. Thank you!

2025年8月23日
Sofology - Hull ロゴ

Sofology - Hull からの回答

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

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