Gary salesperson was very helpful and patient as we had only called in for a look as we live other side of England. After sale service great as well as after measuring up when home we slightly chang... もっと見る
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所在地
所在地を変更Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
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Exceptional service today by James and Natalija in the Hull store. Both were excellent when my Daughter and I were looking at sofas for her first home- very knowledgeable, friendly, no sales pressure... もっと見る
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Sales staff Gary was brilliant, even when I said I was going to have a look at the other furniture stores on the complex. I chose a settee and chair, then changed my mind and finished buying the mo... もっと見る
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Please take note Sofology. The buying experience was great - your salesman knows his stuff, however....why keep reminding me to do a trust pilot report when we haven't received the goods yet, and won... もっと見る
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企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, 英国
4.8
優良
2497件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fabulous no pressure sales!
Had a great experience, very chilled out and no pressure sales. Gary and the team at Hull store were very friendly and accommodating. Thank you
2025年11月15日
Sofology - Hull からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Useless customer service and after sales procedures - avoid
Got the delivery address postcode wrong and now I have been ringing them for 14 days to try and get THEIR mistake corrected and no one has rung me and it has been escalated 6 times for it to be corrected!!! And still nothing no phone call, no email - nothing. No other option but to get my money back via my credit card company now!
2025年8月19日
Sofology - Hull からの回答
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Sofology - Hull からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Sofology in hull where really amazing…
Sofology in hull where really amazing customer service, great team and full of personality and humour. Gary Olney was a five star for us , great bloke and good tea maker. Thank you.
2025年11月13日
自発的なレビュー
Sofology - Hull からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A good experience with nice not pushy…green house
A good experience with nice not pushy staff.
2025年11月10日
Sofology - Hull からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Was able to view not pestered with hard…
Was able to view not pestered with hard sell.great atmosphere friendly staff
2025年11月3日
Sofology - Hull からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Very easy to deal with
Very easy to deal with , Chris is very helpful and explained everything well
2025年11月9日
Sofology - Hull からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Definitely the place to go
We had seen the Cove a couple of months back but weren't ready to order.
We had been in the other furniture stores but nothing compared to the Cove. We went back and was greeted by Charlotte. Warm and welcoming and really helpful with us making the final decision on colour choice and layout of the sofa. Explained all the clearly aftercare and the extras available.
2025年11月8日
Sofology - Hull からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Charlotte. Have a great day 😊
Your sale team Holly looks after us…
Your sale team Holly looks after us untill chriss came to show her how to do the sail what nice people
2025年11月8日
Sofology - Hull からの回答
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Gary needs a payrise and a badge ;-)
We were guided on our sofaology journey by Gary today, what a superstar, polite, helpful and extremely professional and relatable, we made a substantial purchase and he was very much key to it, certainly wasn't applying any pressure and put together exactly what we needed,
2025年11月8日
Sofology - Hull からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gary. Have a great day 😊
Charlotte and Holly made the whole…
Charlotte and Holly made the whole purchasing experience easy and found us a sofa that suited our needs.
2025年11月8日
Sofology - Hull からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by both Charlotte and Holly. Have a great day 😊
Sofology - Hull からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Sofology - Hull からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very friendly and helpful staff
Very friendly and helpful staff. Super quality of the sofa, comfortable at a competitive price
2025年11月1日
Sofology - Hull からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Promised sofa in 14 days took
Promised sofa in 14 days took
5 weeks had to keep ringing to ask why but just got fobed off
2025年10月12日
Sofology - Hull からの回答
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
We needed a sofa urgently and hopefully…
We needed a sofa urgently and hopefully this purchase will be delivered within two weeks
2025年10月29日
Sofology - Hull からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great experience
I'm not sure i can answer What the company is doing great. All I can say is the staff where very helpful and patient with us, as we had 3 visits to the store before we made our mind up ..
We measured the sofa and then went away and measured our room again, You could not fault the staff xx
2025年10月26日
Sofology - Hull からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Great in store experience
Great in store experience, staff were helpful and knowledgeable.
2025年10月27日
Sofology - Hull からの回答
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
pick up charge to expensive,basically…
pick up charge to expensive,basically putting a extra £130 on top of the price of a suite.it,s a business in itself.
2025年10月26日
Sofology - Hull からの回答
Hi there, thank you for your feedback. Our delivery service is carried out by a two-person experienced team who will deliver your items into the room of your choice, unpackage everything, remove all packaging, and ensure you are completely happy with your purchase before leaving. The delivery charge reflects not just transportation, but a full in-home setup, care, and expertise to make the process effortless and safe for you. While we appreciate it can feel like an additional cost, it essentially covers a professional service in itself. We value your feedback and hope this helps clarify the reasoning behind our delivery pricing!
New sofa
Gary the salesman who helped us choose the right sofa for fitting into our house.
2025年10月27日
Sofology - Hull からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
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