Treated with professionalism the moment we walked through the door. No heavy handed sales tactics. Sales team were knowledgeable and helpful.
企業が回答しました
所在地
所在地を変更Unit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
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レビュアーのコメントを見てみましょう
Fantastic experience, knowledgeable sales person who was very helpful. Online app easy to use to confirm order after advice from sales person. We’ll wait to see the standard of product once delivered... もっと見る
企業が回答しました
Very friendly experienced and professional A little surprised they don’t automatically hand you a sofa care kit during the process in with the overall cost, to ensure you use it. You are paying £4,... もっと見る
企業が回答しました
The customer service was top class and the products we asked about were all explained to us in great depth. Caitlin did a top job and we'd definitely recommend the store to others.
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, 英国
4.9
優良
2144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good as expected.
We went to two shops and both of them were really good. Very helpful and had a variety of different sofas to check. The sales person quickly gauged my needs and emotions and matched it. I have no complaints..
2026年5月19日
Sofology - Swindon からの回答
Thank your for awarding us 5 stars!
I telephoned the Swindon store on…
I telephoned the Swindon store on Monday 18th May and spoke to Shanelle, who was so helpful.
She helped me to order a sofa online and stayed on the line to help me, when I paid the deposit.
2026年5月18日
Sofology - Swindon からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kai was fantastic and a credit to you
Kai was fantastic and a credit to you. Very attentive and personable but not pushy. The environment was also very calm. Well done
2026年5月9日
Sofology - Swindon からの回答
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Sofology - Swindon からの回答
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Wanted a comfortable two seater sofa
2026年5月6日
Sofology - Swindon からの回答
Thank you for awarding us 5 stars Andrew!
Sofology - Swindon からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Sofology - Swindon からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great customer service
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
2026年4月25日
Sofology - Swindon からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Swindon からの回答
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nick from the Swindon branch was very…
Nick from the Swindon branch was very helpful, made our buying experience incredibly easy and he explained everything clearly.
2026年4月11日
Sofology - Swindon からの回答
Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.
Sofology - Swindon からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience!
Shanelle was very helpful and knowledgeable from the moment we walked in. We have limited space for a sofa and she was incredibly helpful, letting us know what she thought would work well. We couldn’t recommend enough!
2026年4月12日
Sofology - Swindon からの回答
Hi there, thank you for your review. Another great review for Shanelle, we will make sure to pass this on! Have a nice day.
Sofology - Swindon からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely store
Lovely store, no pressure from sales staff, I felt I could take my time walking around the store and looking at all the sofas. Great selection of sofa's to try. Highly recommend.
2026年4月9日
Sofology - Swindon からの回答
Thank you for your recommendation.
Sofology - Swindon からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kaitlin at the Swindon
Kaitlin at the Swindon branch was amazing. Great customer service that made sociology standout above the other companies we visited
2026年4月4日
Sofology - Swindon からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kaitlin. Have a great day 😊
Excellent service and an excellent experience
We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to finish, We were asked what we were looking for and once we said Dog friendly sofa, as our Dog was in the car, she welcomed us to go and get our Dog. Whilst going through the purchase, the lady was helpful from start to finish. Overall great service, very welcoming throughout.
2026年4月3日
Sofology - Swindon からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kai was amazing!
The instore experience was excellent. Kai from the Swindon store was excellent. Very helpful and knowledgeable. The cup of tea provided was also a nice touch. He kept me in the loop, although I couldn't go ahead with the purchase.
2026年3月27日
Sofology - Swindon からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Had good experience being explained…
Had good experience being explained everything perfectly by the lady there and made our purchase smoothly.
2026年3月21日
Sofology - Swindon からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Staff member very good and helpful with…
Staff member very good and helpful with good product knowledge
2026年3月24日
Sofology - Swindon からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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