Köpte ett kashmirset för ca 5000:- efter kort tids användning (ej tvättat än) så är det extremt mycket noppror. Jag har haft ett kashmirset tidigare och flera tröjor och vet att de behöver noppras och... もっと見る
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Costumer Service kennt diese Firma nicht.Ich konnte meine Bestellung im online Shop nur für 10 Euro Versand aufgeben.Die Artikel waren mir zu klein,daher wurden sie von mir ordnungsgemäß sofort zurüc... もっと見る
企業が回答しました
Returnerte genseren jeg bestilte asap da den var av svært dårlig kvalitet. Jeg fikk beskjed at returen var godkjent og at jeg skulle få tilbake pengene, men istedenfor så trekker de meg enda en gang(!... もっと見る
企業が回答しました
Jag vill verkligen slå ett slag för soft goat Kashmir och butiken på Jakobsbergsgatan. Jag bara älskar alla deras plagg! Både riktigt snygga och det skönaste man kan ha på sig. Butiken är lyxig och... もっと見る
企業情報
当該企業による記述
In a fast-paced world, we create knitwear that seamlessly blends style and substance. We believe knitwear should move with you, inspire you, and adapt to wherever the day takes you. That’s why our soft knits are designed to be versatile, where vibrant looks meet minimalist designs. Our promise is simple: plush knits for modern living.
連絡先
Jakobsbergsgatan 3, 111 44, Stockholm, スウェーデン
- +46 8 410 200 18
- info@softgoat.com
- softgoat.com
2.6
期待以下
129件のレビュー
ネガティブなレビューの 91％に回答しています
通常1カ月以内に回答
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Soft Goat からの回答
Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that you are satisfied with our service.
Best regards,
Maria - Soft Goat
Costumer Service mangelhaft!
Costumer Service kennt diese Firma nicht.Ich konnte meine Bestellung im online Shop nur für 10 Euro Versand aufgeben.Die Artikel waren mir zu klein,daher wurden sie von mir ordnungsgemäß sofort zurückgeschickt.Dafür wurden mir nochmals 10 Euro berechnet,einige Tage später wurde der Betrag ohne Begründung auf 25 Euro hochgesetzt.Auf Anfrage antwortete Klarna,dass der volle Bertrag nicht an sie zurück überwiesen wurde.Eine Begründung dafür gibt es nicht,auf emails wird nicht reagiert.Deswegen kann ich Softgoat auf keinen Fall empfehlen.Anscheinend muss ich 35 Euro für nichts bezahlen!Das ist keine Kundrnfreundlichkeit.Angesichts der sehr teueren Artikel sollte man viel mehr erwarten können.
2026年3月7日
自発的なレビュー
Soft Goat からの回答
Hello Lale Djenabi-Arvand,
Thank you for your feedback. We are very sorry to hear that your experience with us was not satisfactory. This is not the standard of service we strive to deliver.
If your issue has not yet been resolved, please contact us at info@softgoat.com with your name and order number. We would be glad to review your case and do our best to assist you.
Kind regards,
Maria - Softgoat Team
Volle Leistung nicht erhalten
Volle Leistung nicht erhalten. Service funktioniert nicht. Preis Leistung unakzeptabel. Kann ich nicht empfehlen.
2026年2月9日
自発的なレビュー
Soft Goat からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. This is certainly not the level of quality and service we aim to provide.
If your matter has not yet been resolved, please don’t hesitate to contact us again at info@softgoat.com with your name and order number. We would appreciate the opportunity to look into this further and do our best to make things right.
Best regards,
Maria
Trakk meg to ganger for genser jeg returnerte
Returnerte genseren jeg bestilte asap da den var av svært dårlig kvalitet. Jeg fikk beskjed at returen var godkjent og at jeg skulle få tilbake pengene, men istedenfor så trekker de meg enda en gang(!) hvordan er dette mulig? Jeg ender da opp med å betale over 7000 kroner for en genser jeg ikke har. Styr unna.
2026年2月9日
自発的なレビュー
Soft Goat からの回答
Hi Signy Eika Klempe,
We sincerely apologize for your experience. What you’re describing sounds very strange and is absolutely not something that should happen.
Please reach out to us at info@softgoat.com if you haven’t already contacted our Customer Service team, and we will immediately look into what happened and assist you further.
Kind regards,
Maria - The Soft Goat Team
Handlar aldrig igen! Sämsta kvalitén.
Köpte ett kashmirset för ca 5000:- efter kort tids användning (ej tvättat än) så är det extremt mycket noppror. Jag har haft ett kashmirset tidigare och flera tröjor och vet att de behöver noppras och har kam för det men detta är på en helt annan nivå. Först tog det flera dagar att få svar, sen meddelar de att de inte tänker hjälpa mig utan bad mig noppra på. Så besviken och förväntar mig mer kvalitet med sådana priser.
2026年2月9日
自発的なレビュー
Soft Goat からの回答
Hej Ewelina,
Tack för din feedback.
Vi beklagar att kashmirsetet inte levt upp till dina förväntningar. Att kashmir är ett naturmaterial som kan noppa, särskilt i början, och behöver tas hand om är något som alla inte vet, men vi förstår att det inte ska upplevas som orimligt och att noppor ska återkomma på den nivå du beskriver även efter kammande. Det ska vi absolut hjälpa dig vidare med.
Om du behöver vidare hjälp med ditt ärende, återkom gärna till oss och hänvisa till Maria, så ser jag personligen över ditt ärende.
På grund av höga volymer är våra svarstider för kontkat med kundservice längre än vanligt - men vi gör vårt bästa att återkomma så snabbt som möjligt!
Med vänliga hälsningar,
Maria - Soft Goat
Responsive and helpful customer service - beautiful fabric
So far, i am finding customer service extremely helpful. I love the fabric and quality, but the sweater I ordered came too small. They have been incredibly helpful in getting me the right size. I ordered the right size again and can't wait to get it. Their pieces are beautiful. Thank you Soft Goat!
zoe
2026年2月7日
自発的なレビュー
Soft Goat からの回答
Hi Zoe,
Thank you so much for your kind words! We’re so happy to hear that you’ve had a positive experience with our customer service and that you love the fabric and quality.
We’re glad we could help you with the size exchange and truly appreciate your patience. We hope your new sweater fits perfectly and that you’ll enjoy wearing it for a long time to come.
Thank you for choosing Soft Goat!
Kind regards,
Maria - The Soft Goat Team
WORST CUSTOMER SVC
I HAVE PURCHASED MANY SWEATERS FROM SOFT GOAT BUT WILL NOT BUY ANYMORE. THE WORST CUSTOMER SERVICE. I RETURNED THE SWEATER AND WAITING SINCE JAN 8 FOR MY REFUND! THIS COMPANY SEEMS TO DO THIS OFTEN BASED ON THE EMAIL MESSAGES IVE SEEN. I WANT MY $ REFUNDED NOW! K. WHITE
2026年1月5日
自発的なレビュー
Soft Goat からの回答
Hi K. White,
We are truly sorry to hear about your experience and understand your frustration regarding the delay in receiving your refund. This is not the level of service we want any of our customers, especially long-standing ones, to experience.
We sincerely apologize for the inconvenience and the extended waiting time since January 8. Your concerns about communication and processing delays are taken seriously, and we regret the frustration this has caused.
To resolve this matter as quickly as possible, please contact us directly at info@softgoat.com and kindly ask for Maria, and I will personally look into your case and ensure you receive a clear update on your refund status.
Best Regards,
Maria - Soft Goat Customer Service
Ich bekomme seit über einen Monat mein…
Ich bekomme seit über einen Monat mein Geld nicht zurück.
Auf Emails wird nicht reagiert.
Ich werde hier nie wieder bestellen. Schlechtester Shop und Kundenservice aller Zeiten.
2026年1月19日
自発的なレビュー
Soft Goat からの回答
Hi Anne,
We are very sorry to hear about your experience and understand your frustration regarding the delayed refund and lack of communication. This is not the service we strive to provide.
While our return handling time is between 14-30 days, and our Customer Service team has higher volumes than usual, you should always expect an answer within the reply times communicated to you through our automatic emails.
To ensure your case is handled as quickly as possible, don't hesitate to contact us directly at info@softgoat.com and kindly ask for Maria, and I will personally assist you and follow up on your refund.
We appreciate you bringing this to our attention and hope to resolve this matter for you as soon as possible.
Best Regards,
Maria - Soft Goat Customer Service
Terrible customer service
Terrible customer service! Never ever again i will buy from soft goat, returns take an eternity, bought two seaters in December, my return arrived at soft goat start of January, I still don't have a refund... I had to write multiple times to inquire, b/c no one bother to send an automated message that your return arrived so you get no info at all. In a very unpleasant e-mail I was told that I will have to wait 14-30 days so that my return is processed and as for refund it was supposed to be take 3-5 days I am still waiting .....Please avoid buying from soft goat: there are so many other retailers with excellent cashmere and excellent customer service... the only thing I want now is get my substantial amount of money back
2026年1月23日
自発的なレビュー
Soft Goat からの回答
Hi Anna,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delay in processing your return and refund. This is certainly not the level of service we aim to provide.
We understand how upsetting it is to wait for a refund, especially after having to follow up multiple times and not receiving clear communication. Due to the process of handling returns, the handling time is between 14-30 days at the most, but it often goes a lot faster than that.
Once a return is fully processed, refunds are issued back to the original payment method, and while processing times can vary depending on the bank, we acknowledge that this has taken longer than expected in your case.
We truly appreciate your patience and are very sorry for the inconvenience this situation has caused.
Best Regards,
Maria - Soft Goat Customer Service
Horrible customer service
Order Number: 766811
Placed Date: 2025-12-27
Lisa from customer service told me 11 days ago that I should recive my money shortly.
As of today, the funds have not been credited to my account.
After all the problems you caused me with this order I can't even get my money back.
I emailed you regarding this and asking for proof of payment and I did not hear back from you.
2026年1月9日
自発的なレビュー
Soft Goat からの回答
Hi Alexandra,
Thank you for sharing your feedback.
I am very sorry to hear about your experience. Refunds for returned items are always issued within 14 days from the date the return is delivered to our warehouse. During peak seasons, such as after Christmas and Black Friday, this process may take up to 30 days.
Please note that during these peak periods, our customer service response times can also be longer than usual. If you have not yet received a reply, we kindly ask you to allow a bit more time. Alternatively, feel free to reach out to us again and refer to Maria, and I will be happy to assist you. You can contact us at info@softgoat.com.
Best regards,
Maria - The Soft Goat Team
I’m throughly delighted with my hoodie…
I’m throughly delighted with my hoodie from SoftGoat. It appears to be well made. The cashmere is good quality and the fit is spot on.
My order was sent out 2 days after purchase and I received it, in the UK, 24 hours later.
I think that’s nothing short of excellent and can’t fault it.
It’s disappointing people leave such negative reviews for small brands, when they are obviously trying their hardest to establish themselves.
Maybe I’m just fortunate, but sometimes things do go wrong… just a little patience is required when it does, and not, as the current trend is, a bombardement of negative comments.
Just saying.
In the meantime, keep up the good work 🙌🏻
2026年1月15日
自発的なレビュー
De har så langt brukt 3 uker på min retur og mener de trenger ytterligere to uker for å håndtere den. Uakseptabelt!
De har så langt brukt
2026年1月5日
自発的なレビュー
Soft Goat からの回答
Hi Liv,
Thank you for sharing your feedback.
I am sorry that your refund was not issued within the expected time. Refunds for returned items are always issued within 14 days from the date the return is delivered to our warehouse. During peak seasons, this process may take up to 30 days, but it is often processed faster than that.
If the return handling time takes longer than that, please reach out to our Customer Service Team again at info@softgoat.com and refer to Maria, and I will help you.
Best regards,
Maria - The Soft Goat Team
Unglaublich
Unglaublich! Im November habe ich einen Pullover zurückgesendet bis heute habe ich mein Geld nicht zurück! Kundendienst speist eine komplett ab. Selbst nach der Bestätigung das die retoure bearbeitet wurde habe ich mein Geld nicht zurück erhalten! NIE WIEDER!
2026年1月2日
自発的なレビュー
Soft Goat からの回答
Hi Janet Isabell,
Thank you for bringing this to our attention.
Our standard processing time for returns is up to 14 days from the date the return is received at our warehouse. Based on your description, it appears that something may unfortunately have gone wrong in this case, and we sincerely apologize for that.
We kindly ask you to contact us directly at info@softgoat.com and refer to Maria, so that we can investigate your case further and help resolve the matter.
During periods of high volume, our response times may be slightly longer than usual, but we always aim to assist our customers as quickly as possible.
Kind regards,
Maria - Soft Goat
Schlechtester Kundenservice ever!
Nie wieder, der schlechteste Kundenservice, den ich jemals erlebt habe. Teure Retouren und überteuerte Produkte. Da gibt es deutlich bessere Alternativen.
2025年12月9日
自発的なレビュー
Soft Goat からの回答
Hi Rosi,
Thank you for sharing your experience with us.
We sincerely regret that you are dissatisfied with our customer service and our terms. This is of course not the experience we strive to provide, and we take your feedback very seriously.
During peak seasons, such as the period around Christmas, the volume of orders and incoming customer service inquiries increases significantly, which may unfortunately result in slightly longer response times. Nevertheless, we always do our best to assist our customers as quickly and smoothly as possible.
You are very welcome to contact our customer service team directly at info@softgoat.com and refer to Maria, and we will be happy to review your case in more detail.
We wish you a pleasant day.
Kind regards,
Maria - Soft Goat
Products and Customer service
Quality of the products and excelente customer service. Soft goat has great products. I have bought quite a few through the years and they are in great condition. There is little pilling which is normal, but it is easy to take off with the proper comb. I had a problem with the courier ( first time). I thought that the gifts would not arrive in time for Christmas and soft goat was exceptional in solving this problem. Excelente customer service. Very grateful and completely recommend
2025年12月9日
自発的なレビュー
Very disappointing experience…
I had a very disappointing experience with this company and cannot recommend ordering from them.
I purchased a cashmere wool coat that arrived in an unbelievably crinkled condition—far beyond normal creasing from shipping. The coat looked as though it had been improperly stored for a very long time, with deep, set-in creases and a distorted reverse. Even after hanging it for three days, nothing improved.
I contacted customer service, sent photos, and requested an exchange for the same coat in proper condition, as I actually liked the design. Instead of offering a replacement, they told me simply to “steam it”—which is not helpful, as many private households do not own a professional steamer. They also insisted they were not responsible for the state in which the product arrived, which is unacceptable. A retailer is absolutely responsible for ensuring that items reach customers in good condition, regardless of logistical partners.
They refused an exchange and told me the only option was to return the coat—while still charging a €15 return fee, which they did not offer to waive despite the condition of the product.
Having worked myself for Germany’s largest online fashion retailer, I have never encountered customer service or product handling this poor. The way this company treats its garments and its customers is extremely disappointing.
2025年12月9日
自発的なレビュー
Soft Goat からの回答
Hi Elisa,
Thank you for reaching out and for sharing your feedback.
I’m very sorry about your experience. When you purchase something from us, it should of course, be delivered in good condition and without unnecessary wrinkles.
Please contact our Customer Service again at info@softgoat.com and refer to Maria, and I will make sure to assist you with your order.
Kind regards,
Maria and the Soft Goat Team
pessima esperienza
Sto avendo una pessima esperienza! Ho fatto un ordine che ho dovuto pagare con bonifico in quanto PayPal non funzionava sul loro sito ma non ho ricevuto alcuna conferma d’ordine, inoltre sto scrivendo al servizio clienti ma non rispondono! Come si fa a venirne fuori?
2025年12月5日
自発的なレビュー
Soft Goat からの回答
Hi!
I’m sorry for the issues you experienced during the ordering process. We will, of course, help you resolve this.
During high peak seasons, our Customer Service team receives a high volume of inquiries, and response times may therefore be slightly longer. If you still haven’t received a reply, please contact our Customer Service team again at info@softgoat.com and refer to Maria, and I will be happy to assist you further.
Kind regards,
Maria and the Soft Goat Team
I had a very good experience
I had a very good experience — the shipping service and item quality were excellent. I ordered a brushed cashmere sweater, and I’m really satisfied with it.
2025年12月7日
自発的なレビュー
Supertrevligt bemötande i butiken och…
Supertrevligt bemötande i butiken och väldigt smidigt att beställa på nätet och leveransen går snabbt. Det viktigaste är att plaggen är underbara!
2025年11月14日
自発的なレビュー
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