Sohopoms レビュー 118

Sohopoms からの回答

2025年11月10日

Hi Jane,

Thank you so much for this wonderful review and for recommending us! We’re delighted the Intensive Repair Conditioner is helping manage your boys’ cotton-wool coats — and love that your groomer is impressed too. Hearing that Chico’s red Christmas jacket and lead are still stylish and hard-wearing a year or two on absolutely makes our day. 🎄✨

We’re always here for friendly advice or product questions anytime. If you capture any festive walkies, we’d love to see — please tag us!

Much love,
The Soho Poms Team 🐾

Soho Poms 🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [@soho_poms]
Facebook: [Soho Poms]

Sohopoms からの回答

2025年11月10日

Hi there,

Thank you so much for the amazing review — this one made us smile! We totally get it — some carriers are so flimsy they feel like you’re carrying a marshmallow with handles 😅 That’s exactly why we designed ours with a firm base and cosy comfort in mind.

We’re so happy you and your pup love your Luxury Carrier — sounds like it’s going to be your new go-to for every adventure 🐾👜

Much love,
The Soho Poms Team 💕

Soho Poms 🐾🦴🐶
Website: www.sohopoms.com
Instagram: @soho_poms
Facebook: Soho Poms

Sohopoms からの回答

2025年11月10日

Hi Rose,

Thank you so much for your lovely review! We’re over the moon that your small pup loves the bag so much she’ll snooze anywhere inside it — that’s exactly what we hope for: cosy, secure, and happy travels 🐾👜💤

We’re honoured to be your go-to small business and can’t wait to welcome you back again (and again!). If you share any pics, we’d love to see — please tag us @soho_poms.

Much love,
The Soho Poms Team 💕

Soho Poms 🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [@soho_poms]
Facebook: [Soho Poms]

Sohopoms からの回答

2025年10月24日

Hi Leo,

Thank you for taking the time to share your feedback. We’re very sorry to hear that you weren’t fully satisfied with your experience. At Soho Poms, we always strive for excellence with all our dog carriers. Each one is designed with your dog’s comfort in mind, featuring re-enforced walls for structure and an orthopaedic pillow base for proper support during travel. We’re disappointed to hear this didn’t meet your expectations.

We haven’t received any prior contact from you regarding the issues mentioned, but we’d love the opportunity to help make things right. If you could please reach out to us via email, our team would be more than happy to assist you in finding a solution. Your feedback is very important to us as a growing British brand committed to quality and comfort in every detail.

We look forward to hearing from you!

From us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年10月24日

Hi Janet,

Thank you so much for sharing your experience! We’re absolutely delighted to hear that you found the perfect harness for your chihuahua and that it fits beautifully. It’s wonderful to know our size guide made things easy and that you’re happy with both the look and quality - we know how tricky it can be to find the right fit for the little ones!

As a growing British company, we put a lot of care and attention into ensuring every product is thoughtfully designed and made to last. Your feedback truly means a lot to us and helps us continue to create high-quality, stylish pieces for small dogs everywhere. Thank you again for supporting Soho Poms!

From us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年10月24日

Hi Sahar,

Thank you so much for your kind words! We’re thrilled to hear you’re already seeing results after just a few days - that’s wonderful! We really appreciate you taking the time to share your experience and hope you continue to love your purchase.

From us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年10月24日

Hi Sam,

Thank you so much for your thoughtful review! We’re so happy to hear that Charlotte was able to help and that your carrier arrived right on time. We completely understand how important it is to have everything ready for your new puppy - and we’re delighted you’re happy with the quality too! Wishing you and your little one lots of happy adventures ahead. 🐶✨

From us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年10月24日

Hi Rhys,

Thank you so much for your lovely review! We’re so glad to hear your order arrived smoothly and that everything went well with your Paikka dog coat. We really appreciate you taking the time to share your experience and hope your pup is loving their new coat! 🐾

From us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年10月24日

Hi Julie,

Thank you for your lovely review and we're so glad that your dog loves their new harness. As a growing business we're constantly striving to make the nations furry friends happy, comfortable and safe in what they wear, so it's great to hear you're happy with the quality.

From us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年8月12日

Thank you for your feedback. As per our Terms & Conditions, we are unable to accept returns or issue refunds for beauty products. This policy is in place because these items are not fully sealed, and therefore we have no way of confirming whether they have been opened or tampered with — even if the outer packaging appears sealed. Whether the parcel was sealed on arrival or not, there is no guarantee this was not re-sealed after leaving our premises.

This policy is in place to protect the safety of all pets, and we are unable to make exceptions. We understand this may be disappointing, but the safety of our customers’ pets is our top priority.


Many thanks
Soho Poms Team 🐾🐶

Sohopoms からの回答

2025年8月12日

Hi Iva,
Thank you so much for sharing this wonderful update! 🐾💛 We’re absolutely thrilled to hear that your beautiful Pomeranian is looking and feeling amazing again — especially at 15 years old! It makes us so happy to know the brushing and oil routine has helped his fur grow back and that he’s thriving.

Give him a big cuddle from all of us at Soho Poms — we’re so grateful for your kind words and support! 💕🐶

From us all at Soho Poms
🐾🐶

Sohopoms からの回答

2025年8月12日

Thank you so much for your lovely review! 🐾💛 We’re so glad we could resolve your initial query quickly and that you’re happy with the harnesses. Hearing that your dogs look smart and matching makes our day — we love imagining them looking adorable together!

We’re proud to be a British company — we actually started out in Soho, London, which is where the name Soho Poms comes from. Your support for our small business means the world to us, and we can’t wait to see you and your pups again soon.

Thank you from all of us here at Soho Poms! 🐶💕

Sohopoms からの回答

2025年8月12日

Hi Leighton,
Wow — thank you so much for such an amazing review! 💛🐾 We’re absolutely delighted to hear that Charlotte was able to look after you from start to finish and resolve everything so quickly. Providing exceptional customer service is something we truly pride ourselves on, and your kind words mean the world to us.

We are incredibly grateful to have Charlotte on our team — she’s a huge credit to Soho Poms, and we couldn’t agree with you more! Your recommendation and 10/10 rating have made our day, and we can’t thank you enough for your support.

Wishing you and your pup all the best,
The Soho Poms Team 🐶💕

Sohopoms からの回答

2025年8月12日 に更新

Hi Maryann,
Thank you for your feedback. We’re so pleased to hear you loved the jackets. Please tag us we would love to see your Ivy in our produts ❤️🩵

Thanks from us all at Soho Poms 🐾🐶

Sohopoms からの回答

2025年8月12日

Dear Tracy,

Thank you for your feedback. We’re sorry to hear you felt disappointed with your experience, but we’d like to clarify a few points.

Looking back over our correspondence, we can see that we responded to your email and explained that we are a small but rapidly growing business, and we are currently investing in improving our postal systems to ensure faster and more streamlined deliveries. While we may not operate like a large retailer, we take pride in offering personal service and quality products.

We also made it clear that if you were unhappy with any of your items, we would have been more than happy to arrange a return and issue you a refund. However, no such request was made.

We understand that expectations can vary, but we are committed to continually improving our service while maintaining the quality and care that define us as a brand.

The Soho Poms Team 🐾🐶

Sohopoms からの回答

2025年8月12日

Hi Christine,

Thank you so much for your lovely review! 🐾💛 We’re thrilled to hear that Poppy loves her Yeti harness — it’s wonderful to know it fits her perfectly and that you’re enjoying the soft, cosy fabric.

We’re so glad you treated her to the matching lead too — she must look absolutely gorgeous in her set! Thank you for the 5 stars and for supporting Soho Poms.

From the team at Soho Poms 🐶🐾

Sohopoms からの回答

2025年5月21日

Hi Mark,

Thank you so much for your lovely review! We’re absolutely thrilled to hear that you appreciated our communication and support – it means the world to our small team. We’re so happy we could help, and even more excited that Bailey is now looking forward to his birthday – what a lucky boy he is!

Thank you again for taking the time to share your kind words. We truly appreciate you being a part of the Soho Poms family.

Warmest wishes,
The Soho Poms Team 🐾🐶

Sohopoms からの回答

2025年5月21日

Hi there,

Thank you so much for your kind words – it truly means a lot to all of us here at Soho Poms. We’re so glad we could help get the perfect carrier sorted for your lovely dog, and even happier to hear they’re now comfortable and content in their new bag.

Our team always strives to make things as smooth as possible, especially when it comes to supporting our furry friends and their humans – so your feedback really brightens our day.

Wishing you both many cosy adventures together!

With love,
The Soho Poms Team
🐾🦴🐶

Sohopoms からの回答

2025年5月22日

Hi Chris/Jordan,

Thank you for your feedback. We’re sorry to see your review, especially as we’ve already spoken with you directly via email to clarify this situation.

As mentioned in our communication, the item you received in exchange was not incorrect. You acknowledged that the mix-up was due to a misunderstanding, and we worked quickly to help resolve it for you. As a small business, we do ask customers to cover the cost of exchanges to help us manage handling and processing fees—this is clearly outlined in our returns policy. Larger retailers like Zara and many others also charge for returns and exchanges, so we follow a similar standard.

Your exchange was processed promptly, and we are still awaiting the return of your item in order to proceed with the refund. You had kindly stated that you would remove this review, and as this has not yet happened, we are now responding here for clarity—especially for the benefit of others reading.

We always aim to provide clear, fair service, and we’re here if you need any further help.

Kind regards,
Soho Poms Team

Sohopoms からの回答

2025年5月22日

Hi Sue,

Thank you so much for your kind words! We’re so pleased we could help you find an alternative quickly—and even happier to hear you’re loving your new bag.

Your support means the world to our small team, and we’re thrilled you were happy with the quality and service. We hope your pup enjoys every outing in style!

Warmest wishes,
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms