I purchased the dog bags, dog collars, and dog shampoo, and they were so amazing. I recommend them to all my friends and family! The quality was so perfect and the product overall magnificent !
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Purchased the shampoo, conditioner and leave in for the new Pom puppy. It smells amazing and she is so lovely and soft and extra fluffy after first bath. The leave in conditioner is amazing too. So gr... もっと見る
The bag I purchased is of the highest quality, I’m really impressed. The design is brilliant, my dog Alan settled really well inside it which he has found difficult to do in other doggy carry bags. T... もっと見る
企業が回答しました
After an initial hiccup with communication with an order Charlotte at Soho Poms sorted everything out and was extremely helpfull. Sometimes that’s when you really know if a company is worth doing b... もっと見る
企業情報
当該企業による記述
At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️
連絡先
Unit 2 Bluegates Business Park, Little Canfield, CM6 1SN, Dunmow, 英国
- sales@sohopoms.com
- sohopoms.com
4.5
優良
118件のレビュー
ネガティブなレビューの 80％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Started treatment fingers crossed 🤞 as…
Started treatment fingers crossed 🤞 as my Pom lost fur due to a bad groom.
2025年4月3日
Sohopoms からの回答
We’re so sorry to hear your Pom went through that—poor little one! We’ve got everything crossed that the treatment helps and their gorgeous coat starts to recover soon. Sending love and healing cuddles from all of us here at Soho Poms. Do keep us updated—we’re rooting for your Pom!
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms
Poor return service
The item wasn't as I expected & not suitable for use, not the vendors fault.
But after paying £4.95 for postage, £3.39 to return the item & also being charged another fee on top of that to return the item (somewhere between £2-£3) & roughly £10 for the privilege of looking at an item, it does put me off ever using the company in the future.
2025年4月1日
Sohopoms からの回答
Hi Viven,
Thank you for your review. We’re really sorry to hear that the item wasn’t suitable, though we do appreciate you mentioning that this wasn’t due to any fault on our part.
As a small business, we’re transparent about our returns policy—including postage and return fees—which helps us cover handling costs and keeps our products fairly priced for all customers. We understand that this can be frustrating, but like many other retailers (including large ones), we do charge a small restocking fee to help manage the growing number of returns from customers who order multiple sizes or styles to try at home.
We’re always working to improve our service and customer experience, and feedback like this is helpful for refining how we communicate our policies. We hope you might consider us again in the future and we’re always here if you have any questions or need support.
Warm regards,
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms
Lovely carrying bags for dogs
Lovely carrying bags for dogs , very comfortable I have chihuahua and I bought small bag and suits very well, looks very beautiful, and all so beautiful packaging and I received little gift shampoo rose silky for poms , it’s smells amazing. Thank you 5 stars definitely highly recommend .
2025年4月3日
Sohopoms からの回答
Hi Christina,
Thank you for your feedback, and we apologize for the delay. We were attending Crufts during this period, and we informed customers that deliveries might take slightly longer than usual. Our standard delivery time is 4-6 days, and we’re happy to confirm that your order was delivered within 5 days, which is well within our expected time frame. We appreciate your understanding and hope you enjoy your purchase.
Thanks
Soho Poms 🐾🐶
My Pom has alopecia and just using this…
My Pom has alopecia and just using this product one time , you will see how nourishing it is to your Pom’s skin and hair .
2025年3月3日
Sohopoms からの回答
Hi Yuen,
Thank you so much for your kind review! We’re so glad to hear that the product has been beneficial for your Pom’s skin and coat. It’s wonderful to know that it made such a positive difference after just one use. We truly appreciate your feedback and are happy to be part of your Pom’s care routine!
Thanks again
Soho Poms Team 🐶🐾
Prompt order dispatch
Prompt order dispatch, very good product my dog is enjoying wearing it
2025年2月13日
Sohopoms からの回答
Thank you for your wonderful review! We’re thrilled to hear that your order was dispatched promptly and that your dog is enjoying wearing the product. We truly appreciate your feedback and are so glad it’s a great fit for your pup!
Thanks so much
Soho Poms team 🐶🐾
I love this product
I love this product. Looks super cosy ready for our puppy we pick up next week
2025年2月13日
Sohopoms からの回答
Hi Amy,
Thank you so much for your lovely review! We’re so glad you love the product and that it’s ready for your new puppy. We hope your pup enjoys it and that it brings lots of comfort and warmth! Best of luck with your new furry friend.
The Soho Poms team 🐶🐾
Beauty and Quality
The harness and the leash are absolutely beautiful, great quality and details. The hook used has a system that it is not only safer but high quality. The harness fabric is very soft and seems durable at the same time. The leash handle has fur that feels very nice when held. I will definitely highly recommend their products and will buy from them again. Hopefully there will be more availability of XXXS than what is currently offered .
2025年2月8日
Sohopoms からの回答
Hi Olga,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you’re happy with the harness, leash, and all the quality details. It’s wonderful to know that the softness and durability of the materials, along with the safety features, stood out to you. We truly appreciate your recommendation and your support. We’re also taking note of your request for more XXXS availability and will keep that in mind. Thank you again, and we look forward to serving you again soon!
Thanks
Soho Poms team 🐶🐾
Sohopoms からの回答
Hi Louise,
Thank you for your great review! We’re so glad you’re happy with the items and that the delivery was fast. We appreciate your support and look forward to serving you again!
Soho Poms team 🐶🐾
Sohopoms からの回答
Hi Jessica,
Thank you for your kind review! We’re so glad you’re happy with the quality of the product and the speedy delivery. We appreciate your feedback and hope to serve you again soon!
Thanks
Soho Poms team 🐶🐾
I love the smell
I am very satisfied with my Pomeranian's fur and skin, I have been trying several products, but none were helping with the dry skin, I am loving your products and they smell great
2025年1月5日
Very helpful aftersales service from…
Very helpful aftersales service from Charlotte. Postage with Royal Mail took longer than expected (over a week) so perhaps offering 24hr tracked delivery as an option could be considered.
2024年11月20日
自発的なレビュー
Fantastic Service and Perfect for Poms!
I have a little black Pomeranian called Pepper, and with the sudden cold snap we're having, she refused to go on a walk because it was just too cold. That’s when I discovered Soho Poms—and I’m so glad I did!
The selection of warm clothing is absolutely wonderful, not just for Poms but for any small dog. I placed my order, but within an hour, I realised I’d chosen the wrong size for Pepper—oops! I contacted the company via email, and Charlotte was fantastic. She immediately amended my order to the correct size, and everything was dispatched the same day.
I’m so impressed with the customer service and the company’s clear love for Pomeranians. Thank you, Charlotte, and Soho Poms—you’ve gained a very happy customer (and a warmer Pom)!
2024年11月20日
自発的なレビュー
My Teacup Shih Tzu is a happy puppy
Fantastic Quality
Bought an xxxs yeti harness and lead and a scruffs bed for my teacup shih tzu pup.
She’s loving life now.
Great service and items
Thank you ☺️
2024年11月3日
Sohopoms からの回答
Dear Mrs S,
Thank you so much for your lovely review! We’re thrilled to hear that your teacup Shih Tzu is loving her new XXXS Yeti harness, lead, and Scruffs bed. It’s wonderful to know she’s enjoying life in comfort and style!
We’re also glad you were pleased with our service. Your kind words mean a lot to us, and we’re grateful for your support. Thank you for choosing Soho Poms—wishing you and your pup many happy adventures together! ☺️
Many thanks
Soho Poms team 🐾🐶🦴
Dog loves it but strap too short and itchy on my neck
The bag is comfortable and warm for my dog. He loves it. However the strap is too short even adjusting it to the longest and the material of the strap is rough and not pleasant on my neck when I’m carrying him. I’ve had to buy a cushion type thing to wrap around the strap to make it more comfortable for me. The bag fits my 19 week puppy but does not fit my 2 year old girl dachshund comfortably either so I’d say I’d want the bag to be a bit bigger too. I’m not returning it just because I used it yesterday and it got very muddy and so I’ve had to put it in the wash. I should have tried it out before I went on a huge walk with it. My puppy does love it though just a shame about the strap.
2024年11月3日
Sohopoms からの回答
Hi Jools,
Thank you for sharing your feedback with us! We’re glad to hear that your puppy loves the bag and finds it warm and comfortable. We appreciate your honest insights about the strap and sizing. We’re sorry to hear that the strap was uncomfortable and that it required an extra cushion for your neck. Your suggestion about strap comfort and size will help us improve our designs in the future.
We also wanted to mention that this bag is from our supplier, Scruffs, and we will be sure to share your experience and feedback with them. We’re committed to working closely with our suppliers to enhance the quality and functionality of our products.
We understand that sizing can be a challenge, especially with different dog breeds and ages. Your input is incredibly valuable.
If you have any more thoughts or suggestions, feel free to reach out. Thanks again for giving our bag a try, and we hope you and your puppy enjoy many more adventures together!
Soho Poms team 🐾🐶
Excellent from Sohopoms.
First time ive ordered from Sohopoms. I ordered two harnesses for my sisters daschund. They were exactly as described in the video on their site. They were dispatched quickly,were packaged well and arrived on time.
2024年11月5日
Sohopoms からの回答
Hi Graeme,
Thank you so much for your wonderful review! We’re delighted to hear that your experience with us positive. It’s fantastic to know the harnesses were exactly as described and arrived quickly and well-packaged. We hope your sister’s dachshund loves them, and we look forward to serving you again soon!
Many thanks
SohoPoms 🦮🐾
Customer service second to none.
Customer service second to none.
Charlotte went out of her way to be so helpful and it was really appreciated.
10/10
2024年10月25日
自発的なレビュー
Sohopoms からの回答
Hi Daniel,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team, and we’ll be sure to share your kind words with Charlotte. She takes pride in going above and beyond to assist our customers, and your appreciation means a lot to us. We look forward to serving you again in the future!
Many thanks
Soho Poms team 🐾🦮
Fantastic quality products and amazing…
Fantastic quality products and amazing customer service from Charlotte who was great at advising on sizing queries.
2024年10月4日
自発的なレビュー
Sohopoms からの回答
Hi Pip,
Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the quality of our products and had a great experience with our customer service. Charlotte will be delighted to know her sizing advice was helpful. If you ever need anything else, feel free to reach out—we’re always here to assist!
Soho Poms team 🐾🐶
Good
Great service, however the postage and packing is excessive compared to other purchases I make online!
2024年10月1日
Sohopoms からの回答
Thank you for your feedback! We greatly appreciate your support and understanding. As a small business, we strive to ensure that all our products are delivered safely and securely, which sometimes means our postage and packing costs can be slightly higher. We carefully select packaging materials and carriers to ensure the best possible service for our customers.
That said, we are always looking for ways to improve, and we’ll certainly take your comments on board as we review our shipping practices. Thank you again for choosing us!
Soho Poms team 🐾🐶
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