Sol4r Energy Ltd レビュー 

Sol4r Energy Ltd からの回答

2026年8月4日

Hi Matthew,

Thank you so much for your wonderful review and for trusting Sol4r Energy with both your solar and garden room project. It means a lot to hear that our team's commitment to customer service made such a positive difference to your experience.

We're delighted you're happy with the finished result, and we truly appreciate your recommendation. If you ever need anything in the future, we're only a phone call away.

Kind regards,
Sol4r Energy Team

Sol4r Energy Ltd からの回答

2026年8月4日

Thank you so much for your fantastic review and for trusting Sol4r Energy after comparing so many quotes. We're delighted to hear you're happy with the installation, handover process, and the performance of your AIKO 490W panels and Sigenergy system.

Your recommendation means a great deal to the whole team. Thank you again for your support, and if you ever need anything in the future, we're always here to help.

Kind regards,
Sol4r Energy Team

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you for taking the time to leave your feedback.

We are genuinely sorry to hear that you felt communication was lacking following your quotation. At Sol4r Energy, we always aim to provide clear communication, transparency, and prompt support throughout the process.

We have attempted to locate your enquiry within our system but unfortunately have been unable to identify your details from the information provided. We would therefore be very grateful if you could kindly contact our sales team directly with your name, property address, and any quotation reference or correspondence so we can fully investigate this for you.

We truly value all feedback and would welcome the opportunity to review your experience properly and address any concerns you may have.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you very much for your wonderful feedback.

We are delighted to hear that you were happy with the installation process and the support provided by our team throughout the project. Our operatives, management, and customer support teams always aim to make the experience as smooth, informative, and professional as possible, so it is greatly appreciated to hear your positive comments.

We are also pleased that you are finding the software app user-friendly and easy to use, as we know how important monitoring and accessibility are for our customers.

Thank you once again for choosing Sol4r Energy Ltd and for placing your trust in us. We truly appreciate your support.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you so much for your incredible feedback and for taking the time to share your experience with Sol4r Energy Ltd.

We are truly delighted to hear that you were happy with the entire process from the initial consultation through to the final installation at your Crawley property. Large-scale projects always require careful planning, teamwork, and attention to detail, so it means a great deal to hear such positive comments about our team and workmanship.

Usman, Wasim, Asim, and the wider technical team will be extremely pleased to read your kind words. At Sol4r Energy, we always aim to go above and beyond for our customers, not only delivering high-quality solar installations but also ensuring customers feel fully supported and looked after throughout the process.

Your comments regarding the professionalism, problem-solving, and willingness of the team to assist with additional issues truly mean a lot to us, as this is exactly the standard we strive to maintain on every project.

Thank you once again for your trust, hospitality, and recommendation. We genuinely appreciate your support and look forward to supporting you for many years to come.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you very much for your kind feedback.

We are delighted to hear that you had a positive experience with us from quotation through to installation. Providing a smooth, professional, and reliable service is always our priority.

Thank you once again for choosing Sol4r Energy Ltd. We truly appreciate your support.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you very much for your detailed and thoughtful feedback.

We are truly delighted to hear that you had such a positive experience with your SigEnergy and Aiko solar installation. From consultation through to commissioning, our team always aims to provide a professional, transparent, and well-managed service, so your comments genuinely mean a lot to us.

We are especially pleased that you appreciated the technical explanations, workmanship, cable management, and seamless installation of the SigEnergy gateway system. Complex installations require careful planning and attention to detail, and it is wonderful to know that the team delivered to your expectations.

Thank you once again for placing your trust in Sol4r Energy Ltd. We sincerely appreciate your support and recommendation, and we look forward to supporting you for many years to come.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you so much for your wonderful and detailed feedback.

We are delighted to hear that you had such a positive experience with our team from the initial consultation through to installation and aftercare support. Every property and customer requirement is different, so we always aim to provide flexible solutions that work best for the customer, and we are pleased we could accommodate your flat roof preferences and requested changes throughout the process.

Your comments regarding communication, professionalism, and the team’s hard work during challenging weather conditions truly mean a lot to us. We always strive to deliver installations to the highest possible standard whilst ensuring customers feel informed and supported at every stage.

It is also fantastic to hear that you are already considering us for your AC and EV charger installation. We genuinely appreciate your trust, recommendation, and support.

Thank you once again for choosing Sol4r Energy Ltd.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you very much for your fantastic feedback and recommendation.

We are delighted to hear that you had such a positive experience with your SigEnergy and Aiko installation from start to finish. Our team always aims to provide clear communication, technical expertise, and a professional service throughout every stage of the project, so your comments truly mean a lot to us.

We are especially pleased that you appreciated the detailed system explanations, workmanship, and the quality of the complex cable installation. Attention to detail and delivering installations to a high standard are extremely important to us, and it is wonderful to know this reflected in your experience.

Thank you as well for your patience regarding the grid application process, as DNO approvals can sometimes take additional time outside of our control.

We sincerely appreciate your trust, support, and recommendation, and we look forward to supporting you for many years to come.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2025年3月6日

Dear Vasundhara Pradeep,

Thank you for sharing your feedback. We appreciate the opportunity to address the points you’ve raised, and we regret that your experience with Sol4r Energy Ltd has not met your expectations. As a growing company, we take all customer feedback seriously and continuously strive to learn and improve our service.

1. Suitability Evaluation and Installation Damage

We understand your frustration with the installation process and would like to clarify the steps taken. We conducted a thorough survey of your property, and your builder confirmed that the structure was suitable for solar panel installation. After the installation, there were concerns about leakage after heavy rain. We do not believe this was caused by the panels themselves, and our head of installation provided relevant data to explain our stance. The complexity of the site under construction added challenges. Once concerns were raised, we acted quickly and removed the panels on your request.

2. Deposit Refund Process

We acknowledge that the delay in refunding your deposit was frustrating. The delay was due to our need to claim the refund from the distributor, who was awaiting confirmation from the manufacturer. While this was outside of our control, we understand the impact it had on your experience. We made several visits to your property to address concerns and absorbed additional costs to resolve the matter. We regret that this delay caused frustration and distress.

3. Sales Process and Claims

We acknowledge that there were areas where our communication may have been unclear during the sales process. While we aim to provide accurate, realistic expectations, we recognise that some claims could have been more transparent. We deeply regret any confusion this caused and will ensure future communications are clearer.

4. Communication and Accountability

We apologise for the feeling of poor communication during the process. At Sol4r Energy Ltd, we strive to maintain open and proactive communication. It was never our intention to be unresponsive, and we continued to address concerns until a claim was filed. We recognise the importance of clear and timely communication and are committed to improving this moving forward.

5. Structural Surveyor and Planning Permission

While we recommend a structural surveyor for properties, there was a miscommunication on this matter for your project. The property’s ongoing construction complicated matters, and the structural survey was overlooked. Additionally, planning permission was not obtained, which is generally outside of our remit. We will improve our processes to ensure that this step is reviewed and communicated better in the future.

6. Compensation

Following your complaint to HIES, we reviewed the situation carefully. Although we initially disagreed on the need for additional compensation, we followed HIES' recommendations and provided compensation as guided. We understand the frustration this situation caused, and we hope the compensation has alleviated the difficulties you faced.

Conclusion

We understand that this experience has been disappointing for you, and we regret that we did not meet your expectations. While we have refunded your deposit and provided compensation, we acknowledge that the delays and miscommunications were frustrating. As a growing company, we are committed to continuously improving our services and customer experience.

We genuinely appreciate the opportunity to address your concerns, and we wish you all the best. We hope that, despite the challenges, your property is now in a more satisfactory condition and that this matter is behind you.

Thank you for your feedback. We remain dedicated to delivering the best possible experience to all our customers as we continue to grow and learn.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2026年5月7日

Thank you very much for your kind feedback.

We are delighted to hear that you found our team helpful and thorough throughout both the planning permission process and the installation itself. We always aim to make the journey as smooth and stress-free as possible for our customers.

Thank you once again for choosing Sol4r Energy Ltd. We truly appreciate your support and recommendation.

Kind regards,
Sol4r Energy Ltd

Sol4r Energy Ltd からの回答

2024年9月22日

Thank you for your kind review! We’re glad to hear that the installation went smoothly and that Avtar and the team provided a professional service. Your recommendation means a lot to us. If you need anything in the future, feel free to reach out!

Kind Regards,
Sol4r Energy Ltd