I read so Many reviews about these earrings as her previous earrings made he ears very painfully and they weren’t healing up very well , so I thought I would try these so bought a bundle of 3 pairs... もっと見る
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I came across this beautiful web site whilst looking for earrings for my granddaughter. At the start of the summer holidays she had her ears pierced and they became infected by week six. These earring... もっと見る
Gorgeous earrings. Ordered 3 pairs and they are all lovely. No irritation whatsoever. Delivered quickly and presented beautifully. Very pleased and will be purchasing more in the future. Thank you.
企業が回答しました
I love the range of earrings and the deal to get 4 for £45 with a jewellery box was great value. Delivery was great too. My only issue is the flat back earrings - maybe it’s because I’ve never used th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
連絡先
Ridgeway Court, LU7 4SF, Leighton Buzzard, 英国
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.7
優良
848件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Fantastic hypoallogenic flatbacks
Fantastic earrings recently purchased. I've had to stick to gold for years due to sensitivity, but 1 week in and the hypoallergenic set seem to have done the trick!
Customer services super helpful too. Can't recommend enough.
2025年9月1日
自発的なレビュー
Solace Jewellery からの回答
Hi Becky,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely earrings
Lovely earrings and well worth the money.
Some earrings irritate my ears , but these have been great and hardly even aware they are there.
2025年9月3日
自発的なレビュー
Solace Jewellery からの回答
Hi Alexa,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Perfect set of earrings!
I have finally found earrings that don't cause an infection in my ears. Very pleased with the designs available. I have bought 3 sets already. Super quick delivery too!
2025年8月22日
Solace Jewellery からの回答
Hi Sylwia,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
They are impossible to screw on without…
They are impossible to screw on without help and far too small
2025年8月22日
Solace Jewellery からの回答
Hi,
Thank you for taking your time to review.
I am sorry to hear of this, if you email our customer service team we will be happy to help get this rectified.
Please let us know your order number and send across an image.
I look forward to hearing from you and getting the perfect earrings for you.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care Team
Beautiful and fantastic quality…
Beautiful and fantastic quality jewellry! I ordered 4 pairs of earrings along with the offer for the Luxe jewellery case. My daughter was very happy with her birthday gift. Durable, stylish and perfect for everyday wear!
I received plenty of updates on my order and delivery was very fast. I'm very happy with my purchase and will certainly be ordering in the future, I don't think I'll be shopping elsewhere!
2025年8月10日
自発的なレビュー
Solace Jewellery からの回答
Hi Sarah,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Shambles.
I ordered some earrings a few days ago. I read on the website if you pay an extra £2.99 postage, the order can be expediated to 1-2 days. After 3 days the items have not even been dispatched. I emailed customer service, yesterday and got a bot. Today, there was still no response from customer service, so I called. I explained I had paid for a speedy delivery but the earrings had not been dispacthed. I need them by Saturday, otherwise I will not be here to receive the items and would require a full refund. The lady said she would pass the message on, but what did they do? Only go and post them out 50 minutes later with an a standard email saying please alow 5-7 days. Funny how quickly they get posted out when you talk of refunds. I am actually fuming, especially as I called again and no-one is responding, despite a promise someone would call me back. Also their supposed customer service is just people taking messages, they cannot help you. Why send the items out when I catergorically told you if they can't be here by Saturday I'd need the order refunded . I cannot abide companies who operate like this and it's doubtful I will get those items in time for Saturday. What was the point in paying for premium postage, if you are not going to stand by what you promise? What a disappointing experience.
****UPDATE****
Earrings arrived and were minute, you can barely see them. They charge £3.99 for returns, should you want to waste your money.
2025年8月28日
自発的なレビュー
Solace Jewellery からの回答
Dear Claudia,
We are truly sorry to hear about your disappointing experience and for any frustration this has caused.
We completely understand how important it was for you to receive your order on time, and we sincerely apologise that our service did not meet your expectations on this occasion.
Please be assured that our team is working hard to improve our processes to ensure this does not happen again.
Thank you for bringing this to our attention — your feedback helps us provide a better service moving forward.
Best regards,
Bohdan from Solace team
A very pleased mum
My little girl has very sensitive skin and it was hard to find cheaper earrings for her that wouldn’t irritate or leave green markings on ears, until I discovered Solace Jewellery!
Not only are they affordable, but are very pretty and she loves them!
The customer service was excellent and it was delivered on time.
The earring wallets are cute and we got a sweet along side our purchase.
Would highly recommend.
2025年8月22日
自発的なレビュー
Solace Jewellery からの回答
Hi Latoya,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Avoid
Awful customer service. I ordered 2 sets and a single stud all listed as 8mm. When they arrived, they were clearly too small and not as advertised length. Without threading they came to just before 7mm and even including the post threading they were just over 7mm. Trying to return something to this company (even when false advertising involved) is horrendous. Every other ear jewellery company i have bought from offers instant option to generate the refund process. These guys wont allow without investigations and then when you reply with the evidence (post next to tape measure) they ignore you. I wont be shopping with them again and definitely backtracking on the recommendations i made to my family and friends with the same allergies.
2025年8月12日
自発的なレビュー
Solace Jewellery からの回答
Hi Lydia,
We’re very sorry to hear about your experience and appreciate your feedback. We always aim to provide clear product descriptions and smooth returns, and it’s disappointing to hear that we fell short in your case.
Please know that we take reports like yours seriously, and we would be happy to assist you directly to resolve the issue.
If you’re willing, please reach out to our customer service team so we can ensure a proper resolution and make things right.
Best regards,
Bohdan from Solace Team
Stunning
Stunning! Placed an order a couple of months ago, loved all of the items!
I lost a charm from my favourite lightning earrings, I emails asking if I could buy replacement charms at 1130 and night, I had a personalised response almost immediately, the next day I woke up to a dispatch notification. They sent me replacement earrings for free!!! I will definitely be using this company again. The items are so shiny, I wear them all day everyday, swimming, beach, suncream and still shining 🌟
2025年8月9日
自発的なレビュー
Solace Jewellery からの回答
Hi Madelaine,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
My daughter loves these earrings
My daughter loves these earrings. They are the only earrings I will buy her and there are so many options. I can trust that they will not cause her ears to react.
2025年7月22日
Solace Jewellery からの回答
Hi Jo,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Love this company
Love this company! The only place I will buy earrings for my 5 year old from. Really pretty designs but still dainty and suitable for children. Hypoallergenic material makes them really comfortable and can be worn 24/7. Great quality. Also lovely packaging and quick delivery :)
2025年8月2日
自発的なレビュー
Solace Jewellery からの回答
Hi MC,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely package and beautiful jewelry 😍
Lovely package and beautiful jewelry 😍
Thank you for beautifying my new born.
2025年7月22日
Solace Jewellery からの回答
Hi Adelola,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Solace jewellery is superb !
Solace jewellery is superb !
Finally, I have found a jewellery selection that is so comfortable, doesn't hurt my earlobes (even after weeks of wear) and is beautiful to look at.
I can just wear and go !
No worries about tarnish in the sea or the shower.
You must try this very affordable range.
2025年6月30日
自発的なレビュー
Solace Jewellery からの回答
Hi Caroline,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great Company
Great customer service, kept up to date with order. Beautiful jewellery, would definitely recommend.
2025年5月22日
Solace Jewellery からの回答
Hi Amee,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Awful customer service
Awful customer service, ignore your emails! Earrings are not as advertised on the website, they show standard size but when they arrive earrings are tiny child size, not suitable for adults. When trying to organise to return the items, you get ignored! Stuck with £55 worth of earrings that are not fit for purpose. Avoid this company!
2025年6月3日
自発的なレビュー
Solace Jewellery からの回答
Hi Lisa,
Thank you for taking the time to share your feedback.
We sincerely apologize for the delay you experienced with our customer service — that’s not the level of responsiveness we aim to provide but we try to get to all our customers within a 24 hour window.
We understand how frustrating it can be to wait for support, and we're currently reviewing what caused the delay in your case so we can prevent it from happening again.
Your experience matters to us, and we're committed to improving.
I have responded to your email :)
Kindest Regards,
Kerry
Customer care team
Solace Jewellery
Not the best one pair you have to twist…
Not the best one pair you have to twist and do hard as they fall so u have to be careful
2025年5月8日
自発的なレビュー
Solace Jewellery からの回答
Hi Gail,
Thank you for bringing your concerns to our attention. I’m truly sorry to hear about your recent experience and the dissatisfaction reflected in your review.
Please know that your feedback is very important to us, and I have already requested further information internally to better understand what occurred. Our goal is to address this matter promptly and ensure it is resolved to your satisfaction.
We value you as a customer and hope to restore your confidence in our service.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care Team
Awful customer service
Awful customer service . They sent me the wrong size earrings to what were ordered and that were needed for my holiday due to the length . I contacted them and was offered a refund or a replacement sent . I asked for a refund as it was too late to get the replacement for holiday and then another customer service rep said I needed to return the wrong earrings in return for the refund despite me being on holiday ( and solace being at fault ) and them not being able to re sell them as they have been opened ( I’d hope they aren’t planning to re sell them due to hygiene regardless of them being used they aren’t in a box like a jewellery shop where you can tell whether they are used or not . Definetly will not be ordering from here again which is a shame as I have made many previous purchases with them not only because of customer service but the fact they are possibly reselling opened items .
2025年5月12日
自発的なレビュー
Solace Jewellery からの回答
Hi Abbie,
Thank you for taking the time to share your feedback.
I can see we were able to resolve your issue and we appreciate you giving us the opportunity to make things right.
As a small business, your support truly means a great deal to us — it helps us learn, grow, and continue improving.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care
Great company to deal with
Great company to deal with, love the fact I have no reaction to the jewellery
2025年4月22日
Solace Jewellery からの回答
Hi Michelle,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
No more itchy ears
I am awfully allergic to earrings that are not hypoallergenic. I got my ears repierced so was looking for a pair that didn’t itch or infect my ears. Found these online so thought I’d give them a go, I got some flat backs so I could sleep in them. First thoughts, packaging looked lovely however earrings came loose from the pouch so they were just knocking around in the box. The actual earrings are simple but exactly what I was looking for, I have not had as much as a scratch and I’ve been wearing them for over a month now. I will be repurchasing and have a basket ready to buy, really happy and does exactly as it says!
2025年4月7日
自発的なレビュー
Solace Jewellery からの回答
Hi Rachael,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
I have passed on your feedback in regards to the earrings arriving loose in the packaging, please accept my apologies on this matter.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Earrings that do not disappoint, you will not regret buying
I have suffered with my nickel allergy for as long as I can remember and it always made me so sad that I couldn't wear earrings to dress up my outfits like all the other girls did. It is something minor but it really got to me.
Finding Solace Jewellery has been a god send for me personally and I'm ecstatic that I can finally wear earrings again, with no pain and irritation! Not only that, there is no restriction with the styles of earring as there is so much selection, and all for reasonable prices. I've gone from having no earrings to now 11 pairs in my collection, with the aim of more in the future, and I couldn't be happier :). Thanks Solace Jewellery!
2025年4月22日
Solace Jewellery からの回答
Hi Rachael,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
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