I read so Many reviews about these earrings as her previous earrings made he ears very painfully and they werenât healing up very well , so I thought I would try these so bought a bundle of 3 pairs... ãã£ãšèŠã
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Gorgeous earrings. Ordered 3 pairs and they are all lovely. No irritation whatsoever. Delivered quickly and presented beautifully. Very pleased and will be purchasing more in the future. Thank you.
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Ordered some earrings for my wife. She was over the moon with them for her birthday. Had a problem with delivery, but absolutely not solace jewelleryâs fault as they sent it the same day. Spoke with c... ãã£ãšèŠã
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I love the range of earrings and the deal to get 4 for £45 with a jewellery box was great value. Delivery was great too. My only issue is the flat back earrings - maybe itâs because Iâve never used th... ãã£ãšèŠã
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Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
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Ridgeway Court, LU7 4SF, Leighton Buzzard, è±åœ
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.7
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Ordered over â¬80 order from thisâŠ
Ordered over â¬80 order from this company for a present and after a week I received information that export was cancelled. Received no information further from company at this point; sent an email and got no reply and send instagram messages which I was told they would look into it. I had to follow up on this again after not hearing back and eventually I asked for a refund as I could get no further information on my order.
Was glad to receive my refund but it was a whole saga for a number of weeks and overall was very disappointed with this. Donât order to Ireland!
2025幎11æ3æ¥
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Solace Jewellery ããã®åç
Hi,
Thank you for taking the time to share your feedback, and Iâm truly sorry for the experience you had. This definitely isnât the level of service we aim to provide.
Iâm glad to hear your refund has been processed, but I completely understand how frustrating the delays and lack of updates must have been. Weâre currently looking into what happened with your order and communication so we can make sure this doesnât happen again.
Thank you again for bringing this to our attention, we really do appreciate it, and we hope we can restore your confidence in us in the future.
Kind regards,
Kerry
Customer Care,
Solace Jewellery
Customer service is non existent
I bought my granddaughter a necklace for 29th Oct birthday. Its broken, I have tried to contact customer service, tried to call but no such phone number, chatted with an AI describing my problem. No one gets back to you! The contact numbers are false . I just want to warn others, if you have any problems, don't expect anyone to help you or get back to you. I sent photos of the necklace, my granddaughter birthday was 29th Oct 25...
2025幎11æ4æ¥
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Solace Jewellery ããã®åç
Hi Della,
Thank you for taking the time to share your feedback, and Iâm truly sorry to hear about your experience, especially as the necklace was a gift for your granddaughter.
Thatâs absolutely not the level of service we aim to provide, and I completely understand how frustrating it must have been trying to reach us without success.
Iâd really like to get this resolved for you as quickly as possible.
If you could please provide your order number (or the name and postcode the order was placed under), I will personally look into this and arrange a replacement or refund for the broken necklace right away.
Thank you again for bringing this to our attention, we appreciate your patience, and weâre here to make things right.
Kind regards,
Kerry
Solace Jewellery
Reaction to Earrings
I have tried to make contact with this company about a reaction I've had to there earrings, I sent an email last week and finally got a response at 9.30 on Friday evening, which I responded straight back to and now no reply again. I also tried a message to the WhatsApp and again no response. This isn't exactly great customer service!
2025幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Solace Jewellery ããã®åç
Hi Ali,
Weâre very sorry to hear about the trouble youâve had reaching us and about the reaction you experienced with your earrings. This certainly isnât the level of service we aim to provide, and we completely understand your frustration.
Our team did respond to your email on Friday evening, but it sounds like thereâs been a delay in follow-up, we truly apologise for that. Please rest assured that we take situations like this seriously and want to get this resolved for you as quickly as possible.
Could you please email us again or reply to your existing thread so we can make this right straight away?
Thank you for your patience, and weâre sorry again for the inconvenience.
Kind regards,
Kerry
Customer Care Team
Solace Jewellery
I looove my new earrings
I looove my new earrings. I have lost so many lately because I have to take them on and off. As a mum it is a time saver the fact that I can wear them all the time.
2025幎10æ22æ¥
Solace Jewellery ããã®åç
Hi Miyu,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Perfect
Perfect.
Daughter had ears pierced about a year ago and we never had any issues. Then suddenly she had a reaction to a pair that left her ears blistered, weeping and sore.
After 2 weeks of looking after them, I came to Solace as a last attempt to help her skin before taking her to the doctor. I ordered her two pairs, with a simple yet beautiful design and they were delivered within 3 days.
I joke not when I say that within 24 hours the swelling was reduced to almost nothing, the weeping had stopped and the skin didnât hurt anymore.
These earrings were worth every penny and I wish I had ordered them sooner- because I knew about Solace a year ago!
Easy to order, great delivery service, beautiful packaging, personal touch and two beautiful sets of earrings.
Thank you Solace!
2025幎11æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Solace Jewellery ããã®åç
Hi Kate,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
My amazing Solace order
I've messaged the company directly, something I never usually do but I had to say thank you for the care and 1st rate service. The earrings arrived beautifully packaged along with the free gift of a jewellery box that I had selected. Everything was perfect, above and beyond what I was expecting and as its a birthday present for one of my daughters I know she will live it all too. I would highly recommend this company they are fabulous !
2025幎11æ5æ¥
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Solace Jewellery ããã®åç
Hi Pip,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Beyond fantastic service and product
Beyond fantastic service and product - and when do those come together? The earrings are THE solution for our girl with sensitive ears, and such a great selection and price point but then you have the most incredible service, fast speedy delivery and fixes when there were issues, friendly customer service and generous solutions, superlative and very grateful.
2025幎11æ5æ¥
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Solace Jewellery ããã®åç
Hi Laura,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase and our customer service. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Spam emailers
Nice earrings and no reactions to them which is fab!
But Christ the level of bombardment with emails afterwards was enough for me to unsubscribe.
2025幎11æ2æ¥
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Solace Jewellery ããã®åç
Hi Kerys,
Thank you so much for your kind words, weâre thrilled to hear you love your new earrings and that theyâve been comfortable to wear!
Weâre really sorry to hear about the number of emails you received afterwards. We never want to overwhelm our customers, your feedback helps us do better.
Thanks again for taking the time to share your experience.
We really appreciate it. ð
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Amazing earrings
Amazing earrings!
I have bought a set of these for my daughter's birthday. I was originally sent 1 pair I hadn't ordered.. was that a problem? not at all! A quick email & the correct ones were sent & a returns label sent to return the incorrect pair. One of the best companies I have dealt with.. Will certainly be ordering more! âââââ
2025幎10æ22æ¥
Solace Jewellery ããã®åç
Hi Nina,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
These earrings are incredible!
After my daughter had her ears pierced, we struggled to find any earrings that didnât hurt or make her ears sceptic. It was awful to see after Iâd made her wait so long to have them done. Then a friend bought her a pair of Solace earrings for her birthday and we have never looked back! We have since purchased many pairs and we have never had yucky, sore ear lobes ever again. Lots of lovely styles to choose from, beautifully packaged and the customer service is exceptional. I wouldnât buy anywhere else for her!
2025幎10æ30æ¥
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Solace Jewellery ããã®åç
Hi Jacqui,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
64 years Iâve struggled with earringsâŠ
64 years Iâve struggled with earrings even expensive ones
Now Iâve found solace first time my ears arenât sore in anyway
Iâm
Now the proud owner of these beautiful gold flat backed earrings
Thank you for this protect I love them
2025幎10æ28æ¥
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Solace Jewellery ããã®åç
Hi Christine,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Cannot recommend Solace enough
I have bought several items from Solace now and they are all fabulous quality. Their hypoallergenic, tarnish free claims seem too good to be true, but I have had earrings I have worn day in day out for years and they are still like new. Their customer service is phenomenal too. Cannot recommend them enough.
2025幎10æ21æ¥
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Solace Jewellery ããã®åç
Hi Kate,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
3 sizes of hoops
I purchased 3 different sizes of Essential Hypoallergenic Hinged Hoop Earrings for my daughter as she has very sensitive ears. She loves them and can leave them in her ears permanently with no irritation. I will only buy from solace for her these are her 8th pair of earrings and she got 2 chains in the past too. they have not tarnished and still have a lovely shine. highly recommend
2025幎10æ22æ¥
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Solace Jewellery ããã®åç
Hi Ruth,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Solace Jewellery ããã®åç
Hi Marion,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Reaction
Ear rings are pretty. My daughter has sadly had a reaction to them. It doesnât make it clear that their 100 day returns policy is only for unworn earrings! If Iâd have known this I wouldnât have let her try them on.
2025幎10æ8æ¥
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Solace Jewellery ããã®åç
Hi Ria,
Thank you for reaching out and for your feedback, weâre really sorry to hear your daughter had a reaction to the earrings.
We absolutely understand situations like this can happen, this is exactly why we offer a 100 day returns policy. We'd be happy to help you with the return process.
To get started, I can see we have reached out to you via email. Could you please confirm which items were tried on or worn? Once we have that information, we can advise on the next steps and set everything up for you.
Thanks again for your understanding, and we hope to make this right as smoothly as possible.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care
Lovely, irritation free ear-rings.
Solace were so quick to apologise and send the correct set of ear-rings, when a bulk order led to one item being incorrect.
2025幎9æ22æ¥
Solace Jewellery ããã®åç
Hi Kim,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. And we corrected this as soon as possible for you.
Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Excellent customer service from Kerry
Excellent customer service from Kerry. Helpful and advised what earrings I should buy for my daughter. Super fast shipping as well. Thank you! X
2025幎9æ25æ¥
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Solace Jewellery ããã®åç
Hi Danielle,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with the help you received for your daughters Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Solace team are amazing
Solace team are amazing, my daughter lost one of her screwback earrings and they offered a replacement pair immediately.
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Solace Jewellery ããã®åç
Hi Jubeda,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Customer service failure
I ordered 3 sets of earrings in August from Solace due to the rave reviews on their website. I ordered 2 flat backs and one, a round hoop. From the first I want to return the two tiny (beyond belief) and replace them with two bigger ones and paying the difference. In the end, I wanted to return all three as the third earringâs clasp does not seem to meet at the back.
I email them 4 times but heard nothing. Tried the phone number twice and all I got were receptionists who promised that the customer service will get in touch. I did not hear from them or got any emails back. I got a proliferation of marketing emails. This has almost stopped.
All my years of online shopping, I have never has shopped from one that is so devoid of âcustomer serviceâ.
Do not buy any earrings from them.
UPDATE
Have now been able to exchange the originals with bigger ones :)
2025幎8æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Solace Jewellery ããã®åç
Dear Jade,
Weâre truly sorry to read about your experience and the frustration this has caused. Itâs very important to us that every customer feels supported and taken care of, and we regret that this hasnât been the case for you so far.
Weâve checked thoroughly but havenât been able to locate any messages under your name. If you could kindly resend your email to customerservice@solacejewellery.co.uk, our team will make it a priority to investigate and resolve this as quickly as possible.
Thank you for bringing this to our attention â weâd very much like the chance to put things right for you.
Best regards,
Bohdan from Solace team
Fantastic hypoallogenic flatbacks
Fantastic earrings recently purchased. I've had to stick to gold for years due to sensitivity, but 1 week in and the hypoallergenic set seem to have done the trick!
Customer services super helpful too. Can't recommend enough.
2025幎9æ1æ¥
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Solace Jewellery ããã®åç
Hi Becky,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
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